if you have synced the search database you can look on the related workflow
tab to see what filters and active links modify or pull values from that
field.
-----Original Message-----
From: Gamal Hosni [mailto:G_Hosny@TCCBCE.COM]
the Automatic Escalation has been stopping Since 3 days, I can't find the
name of filters which set the Escalated? field to Yes and notify the
assignee manager
note that I create a case and follow-up until the case entered into the
SLA:TimeActionsInfo form and set Time To Notify accurate also set Notify Now
=yes
Could you give me the advice in this problem.
gamal hosny
Remedy helpdesk Admin
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