We have never applied a patch before.
We are using 4.0.01 and Remedy Corp has given us a patch to stop a re-occurring problem.
We have a ticket open with Remedy Corp on step by step instructions on applying the patch.

Could someone here please help me out?

(I think that we would want to rename the old file, and apply the new files.
and then re-start the services... is there anything else?)


Thanks a bunch

Dallas D. Hom
Senior Technical Support Engineer
Premier Retail Networks
(415) 808-9156
dallas_hom@prn.com

Dallas
That is usually the way it is applied. You need to base application
installed and the patches are usually just an .EXE or Binary.


HTH



Ron Smith
Remedy System Administrator
Providence Health System

-----Original Message-----
From: Dallas Hom [mailto:dallas_hom@PRN.COM]
Sent: Tuesday, June 05, 2001 1:43 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject:



Excuse me for my lack of knowledge listers.
We have never applied a patch before.
We are using 4.0.01 and Remedy Corp has given us a patch to stop a
re-occurring problem.
We have a ticket open with Remedy Corp on step by step instructions on
applying the patch.

Could someone here please help me out?

(I think that we would want to rename the old file, and apply the new files.

and then re-start the services... is there anything else?)


Thanks a bunch

Dallas D. Hom
Senior Technical Support Engineer
Premier Retail Networks
(415) 808-9156
dallas_hom@prn.com

You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org


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Hi List,

Our biggest football team, here in Greece, is interesting in setting up a
CRM Suite. Does anyone of you build up a CRM Suite for a football team,
before?

Do you have any specific information on where and how can I use CRM?

Thanks in advance.

Regards,

Efi

_____________________________

You need to send command to and NOT to ARSLIST@LISTSERV.VISTAIT.COM

Best regards,

Ashraf Elrefaey
Remedy Consultant
Workflow Solutions Ltd
* Phone: +64 4 385 2885
* Cellular: +64 21 377523
* Fax: +64 4 385 2911
* E-Mail: mailto:refaey@workflow.co.nz
* Webpage: http://www.workflow.co.nz

-----Original Message-----
From: Greg_Mathias@BC.COM [mailto:Greg_Mathias@BC.COM]
Sent: Thu, 7 June 2001 10:48
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject:


search alias

To answer your question... Yes, one filter can propagate the changes easily...

Qualification: 'DB.desired_field' != 'desired_field' (you could also use the TR.desired_field != $NULL$)

Push Action Qualification: ('Connected_to_ID' = $Request ID$)

then push the desired information....

What this will do is a 'cascading' update of the desired field.

Bear in mind though, with this method, if you change the desired field on Machine 2 it will cascade down to machine 3. If you want to have the change

No, this next part would be very bad, don't do this, forget I said it, DO NOT try to go back up the chain, this would be an infinite loop...!

(go up the chain add ( AND 'Request ID' = $Connected_to_ID$ )

{ single quoted items are the 'other' record, $field$ are from the current record }

does this help? I don't really know what information you're trying to preserve here... However, this will allow you to navigate the chain of related items fairly easily....

Kevin V. Stacey
SAIC
Remedy Developer/Administrator
(402) 294-8174
DSN: 271-8174

active link #1 select data from table to create ticket from using set fields, use first match
active link #2 create child record
active link #3 count to see if there are remaining records (use SQL set fields action - select count(*) where and not in (select from where parent_ID =
active link #4 test to see if count from previous step is > 0, if so select data from table to create ticket from using set fields, use first match. Goto active link #2.

Hope this is what you are looking for.

Robert.Culpepper@wcom.com


Hi All,

We work with a Request, that has many Tasks (children).

Currently, to create the multiple tasks, I have a button (Create Task) that
queries another Oracle DB (not remedy), and brings back a list of separate
entries from this other DB (I'm querying for all entries that are tied to a
specific "Project Code"). The user selects the first entry in the list,
which puts info into the task fields, and then clicks on Submit to create
the task.

The user then clicks the Create Task button again, selects the second entry
in the list and creates the second task. This goes on manually until all
tasks have been created. Sometimes there are 40 tasks to be created!

There must be a way that I can run a process from the AL that will run
either a PL SQL or ARSPerl script to loop through the entries and create the
tasks until the end of file.

Is anyone doing this? Any ideas on what I could do? I think I could figure
out how to get the loop to run, but how would I get it to submit multiple
tasks (children)?

Thanks for your help! M

Manotee Cornett
Systems Development
TDS Information Services Department
608.664.5036

hi Group
I have a problem with remedy helpdesk client
with windows 2000 when I click on any field
the field will be clear
if you can help me i will be obligated to you
thanx

_____________________________

Change the default language to English.

Best Regards,
Hani M. Awajah
----- Original Message -----
From: "Mohamed Moussa Khalil"
To:
Sent: Wednesday, June 27, 2001 1:54 PM


> **
>
> hi Group
> I have a problem with remedy helpdesk client
> with windows 2000 when I click on any field
> the field will be clear
> if you can help me i will be obligated to you
> thanx
>
>
________________
_____________
>

> You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org

_____________________________

-----Original Message-----
From: Hani M. Awajah [mailto:hawajah@MIS.COM.SA]
Sent: Wednesday, June 27, 2001 2:18 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject:


**

Change the default language to English.
thanks Hany
But the problem steel opening (no change )
this cas with windows 98 Not appear


Best Regards,
Hani M. Awajah
----- Original Message -----
From: "Mohamed Moussa Khalil"
To:
Sent: Wednesday, June 27, 2001 1:54 PM


> **
>
> hi Group
> I have a problem with remedy helpdesk client
> with windows 2000 when I click on any field
> the field will be clear
> if you can help me i will be obligated to you
> thanx
>
>
________________
_____________
>

> You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org

________________
_____________


You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org

_____________________________

like ---
Control Panel --> regional Settings


Best Regards,

Hani M. Awajah
966-1-463-1270 X 118
----- Original Message -----
From: "Mohamed Moussa Khalil"
To:
Sent: Wednesday, June 27, 2001 3:03 PM


> **
>
> -----Original Message-----
> From: Hani M. Awajah [mailto:hawajah@MIS.COM.SA]
> Sent: Wednesday, June 27, 2001 2:18 PM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject:
>
>
> **
>
> Change the default language to English.
> thanks Hany
> But the problem steel opening (no change )
> this cas with windows 98 Not appear
>
>
> Best Regards,
> Hani M. Awajah
> ----- Original Message -----
> From: "Mohamed Moussa Khalil"
> To:
> Sent: Wednesday, June 27, 2001 1:54 PM
>
>
> > **
> >
> > hi Group
> > I have a problem with remedy helpdesk client
> > with windows 2000 when I click on any field
> > the field will be clear
> > if you can help me i will be obligated to you
> > thanx
> >
> >
>
________________
> _____________
> >
>
> > You may also control your subscription options, including UNSUBSCRIBE,
at
> www.ARSLIST.org
>
>
________________
> _____________
>
>
> You may also control your subscription options, including UNSUBSCRIBE, at
> www.ARSLIST.org
>
>
________________
_____________
>

> You may also control your subscription options, including UNSUBSCRIBE, at
www.ARSLIST.org