Hey there...

Some of our users are reporting the error:

"The ordinal 6605 could not be located in the dynamic link library
MFC42.DLL"

Users are on WindowsNT Wks 4.0, using the User Tool downloaded straight from
Remedy...

I've come across this myself in the recent past, but darned if I can
remember what I did to fix it...

Anyone else experience this before? I didn't see anything in the Support
web KB...

Thanks!

Joe Ferguson
Remedy System Administrator
I-Link, Inc.
(801) 576-5033

_____________________________

Hi Joe,

I got this error on Tuesday after installing the 4.5.1 client on
20 different NT 4.0 machines. The solution was to do a complete
reboot of the machine.

I have noticed that after the Remedy installation is finished and
you say "Yes, I want to restart the computer now" it doesn't always
do so. This is what has caused the error for me.

Alex

On Thu, Apr 26, 2001 at 10:54:07AM -0600, Joe Ferguson wrote:
> **
>
> Hey there...
>
> Some of our users are reporting the error:
>
> "The ordinal 6605 could not be located in the dynamic link library
> MFC42.DLL"
>
> Users are on WindowsNT Wks 4.0, using the User Tool downloaded straight from
> Remedy...
>
> I've come across this myself in the recent past, but darned if I can
> remember what I did to fix it...
>
> Anyone else experience this before? I didn't see anything in the Support
> web KB...
>
> Thanks!
>
> Joe Ferguson
> Remedy System Administrator
> I-Link, Inc.
> (801) 576-5033
>
> _____________________________
>
>

--
O--------------O--O---------------------------------O
| Alex Agle \/ Systems Support Specialist III |
O---------------/\ Georgia Institute of Technology |
|(404)894-6165 //\\ Customer Support Center |
| Atlanta, GA //\/\\ Alex.Agle(@)oit.gatech.edu |
O------------O-\/\/-O-------------------------------O

_____________________________

I'm being told that this is occurring at bootup....hmmm.

I wonder...if the User Tool was installed by the Admin account on NT, will
it throw this error when accessed by another user?

Joe Ferguson
Remedy System Administrator
I-Link, Inc.
(801) 576-5033

-> I got this error on Tuesday after installing the 4.5.1 client on
-> 20 different NT 4.0 machines. The solution was to do a complete
-> reboot of the machine.

_____________________________

This message implies that somehow windows is using an older version of the
MFC42.dll, or the newer version just loaded has not properly been registered
(DLL's export functions by name and by 'ordinal', this message implies the
function '6605' does not exist in the DLL). I'd start by rebooting the
machine and trying to restart the client. If this doesn't work I'd go to
www.windowsupdate.com (using IE of course) and download/install all of the
latest fixes and patches provided by Microsoft.

I've found that these two actions solve virtually every problem related
missing or incorrect DLL's (at least those provided by Microsoft).


Sean Cundiff
Remedy System Administrator
Southern Illinois University, Carbondale
Carbondale, IL 62901-6633
Phone: (618)453-4029 Fax: (618)453-4152

----- Original Message -----
From: "Joe Ferguson"
To:
Sent: Thursday, April 26, 2001 11:54 AM
Subject: "ordinal 6605" error?


> **
>
> Hey there...
>
> Some of our users are reporting the error:
>
> "The ordinal 6605 could not be located in the dynamic link library
> MFC42.DLL"
>
> Users are on WindowsNT Wks 4.0, using the User Tool downloaded straight
from
> Remedy...
>
> I've come across this myself in the recent past, but darned if I can
> remember what I did to fix it...
>
> Anyone else experience this before? I didn't see anything in the Support
> web KB...
>
> Thanks!
>
> Joe Ferguson
> Remedy System Administrator
> I-Link, Inc.
> (801) 576-5033
>
>
________________
_____________
>

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www.ARSLIST.org

_____________________________