I got this message when starting the server:

--
unable to register (ARTCPROG, ARTCVERS, tcp).
--

Sun Solaris 8
ARS 4.02 patch 809
Oracle 8.1.7

--
Jarl Groneng
jarl@nextra.com

I have seen this problem when the rpc ports get locked, typically when the remedy server is ran normally as a non-root user and then root starts it up, which locks the ports for any non-root user to get access. You can use rpcinfo -p |grep 3906 to get a list of the ports ARserver is using, then use rpcinfo -d to clear them. In the output below, Program number is Column 4, and Ver number is column 2. You will have to clear each version for all of the ones listed in the output of rpcinfo -p. The rpcinfo -d command must be run as root. If possible get your UNIX admin to assist with this. This is also not for the faint at heart, for more info see the man pages for rpcinfo.

To list ports used...

/opt/home/pcampbel> rpcinfo -p |grep 3906
/* these lines added For clarity by me */
/* rpc # Ver prog # */
390601 1 tcp 63991 ntserverd
390601 2 tcp 63991 ntserverd
390601 3 tcp 63991 ntserverd
390601 4 tcp 63991 ntserverd
390601 5 tcp 63991 ntserverd
390600 1 tcp 64011 arserverd
390600 2 tcp 64011 arserverd
390600 3 tcp 64011 arserverd
390600 4 tcp 64011 arserverd
390600 1 udp 33878 arserverd
390600 2 udp 33878 arserverd
390600 3 udp 33878 arserverd

output clipped.....


To clear these ports...

/opt/home/pcampbel> rpcinfo -d 63991 1
/opt/home/pcampbel> rpcinfo -d 63991 2

continue to repeat for each entry listed in the rpcinfo -p...


Hope this helps

Paul Campbell
Lead Solutions Engineer
Innovative Solutions Group
VISTA Information Technologies
(770) 730-9847 x105


-----Original Message-----
From: Jarl Groneng [ mailto:rapid@ONLINE.NO]
Sent: Monday, January 15, 2001 12:37 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: unable to register (ARTCPROG, ARTCVERS, tcp).


**

I got this message when starting the server:

--
unable to register (ARTCPROG, ARTCVERS, tcp).
--

Sun Solaris 8
ARS 4.02 patch 809
Oracle 8.1.7

--
Jarl Groneng
jarl@nextra.com

> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:ARSLIST@LISTSERV.VISTAIT.COM]On Behalf Of Jarl Groneng
> Sent: 15. januar 2001 18:37
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: unable to register (ARTCPROG, ARTCVERS, tcp).
>
>
> **
>
> I got this message when starting the server:
>
> --
> unable to register (ARTCPROG, ARTCVERS, tcp).

The problem was a corrupt rpcbinbd process, a rerstart of rpcbind fixed the
problem.


--
Jarl Groneng
jarl@nextra.com