Remedy used to have an upgrade division that we could contact to get CD roms
of upgraded software. I just tried sending an e-mail to upgrades@remedy.com
but the e-mail was returned. Does anyone know how to contact them? Thanks.

Roger A. Nall
Project Manager
Remedy Administrator
Covista Communication
888-890-7600x7446
rnall@covistacom.com

Just try upgrade@remedy.com not upgrades...
Or look at http://supportweb.remedy.com/
I think there should be an Upgrade Central...

Have Fun! :-)
Best Regards
Ruediger

> -----Ursprüngliche Nachricht-----
> Von: Roger Nall [mailto:rnall@COVISTACOM.COM]
> Gesendet am: Donnerstag, 4. Januar 2001 19:38
> An: ARSLIST@LISTSERV.VISTAIT.COM
> Betreff:
>
> **
>
> Remedy used to have an upgrade division that we could contact
> to get CD roms
> of upgraded software. I just tried sending an e-mail to
> upgrades@remedy.com
> but the e-mail was returned. Does anyone know how to contact
> them? Thanks.
>
> Roger A. Nall
> Project Manager
> Remedy Administrator
> Covista Communication
> 888-890-7600x7446
> rnall@covistacom.com
>
>
>
>
>

Question about menus and reports : We use menus related to character fields
that allow our agents to choose categories from drop down menus. We do not
allow appended items or items not contained within the menu ($MENU$). Our
menus are very large, the choices drill down several times in the menu, and then
menus are constantly changing with updates and deletions. When we run reports
to find out all the problems we have had with lets say monitors, the
administrator must change the workflow of the report every time a monitor type
is added, deleted, or modified. The report workflow looks something like this
: If Problem_Catagory = "NCR" OR Problem_Catagory = "IBM" OR Problem_Catagory =
"Acer" and so on.... We want to report on all monitor problems but have to
build the report to reflect all subs of the main product category. Any
suggestions are appreciated.

Rick Snow
Region Financial Corp.

Hello,


Is there anyone that has information pertaining to the difference between
Asset Management Light (packaged with HelpDesk) and the full blown Asset
Management Module ?

Thanks,

Fessehaye

Hi, Listers

Sorry for my first post ( I forgot the attachment :( ). so here is another post
that I'm sure it contains the attachment. This is a form I've done as an
example of sending email through outlook using OLE! you will find two buttons
on the form one will send the email without showing outlook to the form user
and the other will open up outlook after copying whatever the user had written
into the form fields to outlook so he can send them. to learn more about the
OLE commands and objects used in this example just take a look at the helptext
for each button and the active links themselves.

=====
Ashraf Kamal Khalid
Remedy Technical Consultant
CyberMAK Information Systems

__________________________________________________
Do You Yahoo!?
Get email at your own domain with Yahoo! Mail.
http://personal.mail.yahoo.com/

The Asset "Light" as you call it just does simple Asset Tracking. The AM
Module is "Full Blown" Management, which means you can attach Leases
(Contracts) to assets and you can do things like track and categorize
Components related to Asset i.e. HDD, CPUs contained within a PC Asset.
Stuff like that.

Marco Rasile
e-Solution Developer
mrasile@burntsand.com

Burntsand Inc.
304 The East Mall, Suite 500
Toronto ON M9B 6E4
Ph. (416) 234-3893
Fx. (416) 234-3900

www.burntsand.com


-----Original Message-----
From: Fessehaye H. Tesfaye [mailto:fessehaye.tesfaye@AMD.COM]
Sent: Friday, January 12, 2001 2:51 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject:


**

Hello,


Is there anyone that has information pertaining to the difference between
Asset Management Light (packaged with HelpDesk) and the full blown Asset
Management Module ?

Thanks,

Fessehaye

I was wondering if anyone can point me to any info on what I would need to start implementing ARS 4.5. My company wants me to get it up and running and so any info you guys can pass my way would be GREATLY appreciated. I just need what is a good and proven way to start it up and go from there. By the way this is my first time, so be gentle =)

Brian Hale.
Level 3 Desktop Support /Network Admin

Another way of doing it is to install Help Desk, and look at the way they do things. It's not perfect, but they have some rather elegant ways of resolving some problems and doing some workflow.



Rick Cook
Remedy Consultant
Herrick Douglass Technology Development

-----Original Message-----
From: Hale, Brian [mailto:BHale@MIDWAYGAMES.COM]
Sent: Monday, January 15, 2001 8:22 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject:


Hey guys,

I was wondering if anyone can point me to any info on what I would need to start implementing ARS 4.5. My company wants me to get it up and running and so any info you guys can pass my way would be GREATLY appreciated. I just need what is a good and proven way to start it up and go from there. By the way this is my first time, so be gentle =)

Brian Hale.
Level 3 Desktop Support /Network Admin

Hi listers,

We've got 9 ARS systems servers and I would like to do
a direct SQL from one of them to the others. Is there
any way to do pass the server name as a parameter in a
set fields direct SQL instead of having to create 9
active links? Each user logging in to the centralized
administrative server has a server name attached to
his/her profile.

MTIA

John Fitz
Remedy Administrator and Business Processes Advisor
Zanussi


__________________________________________________
Do You Yahoo!?
Get email at your own domain with Yahoo! Mail.
http://personal.mail.yahoo.com/

Hi All,

Has anyone had any experience with Clarify? IF so, was it good or bad?
Also, how does the product stand up against Remedy?

I'm trying to convince a customer that Remedy is the way to go, so any
information in regards to Clarify will be helpful.

Thanks

Keith Sinclair
Fusion Business Solutions
+44 208 814 6172