Remedy used to have an upgrade division that we could contact to get CD roms
of upgraded software. I just tried sending an e-mail to upgrades@remedy.com
but the e-mail was returned. Does anyone know how to contact them? Thanks.

Roger A. Nall
Project Manager
Remedy Administrator
Covista Communication
888-890-7600x7446
rnall@covistacom.com

Just try upgrade@remedy.com not upgrades...
Or look at http://supportweb.remedy.com/
I think there should be an Upgrade Central...

Have Fun! :-)
Best Regards
Ruediger

> -----Ursprüngliche Nachricht-----
> Von: Roger Nall [mailto:rnall@COVISTACOM.COM]
> Gesendet am: Donnerstag, 4. Januar 2001 19:38
> An: ARSLIST@LISTSERV.VISTAIT.COM
> Betreff:
>
> **
>
> Remedy used to have an upgrade division that we could contact
> to get CD roms
> of upgraded software. I just tried sending an e-mail to
> upgrades@remedy.com
> but the e-mail was returned. Does anyone know how to contact
> them? Thanks.
>
> Roger A. Nall
> Project Manager
> Remedy Administrator
> Covista Communication
> 888-890-7600x7446
> rnall@covistacom.com
>
>
>
>
>

Question about menus and reports : We use menus related to character fields
that allow our agents to choose categories from drop down menus. We do not
allow appended items or items not contained within the menu ($MENU$). Our
menus are very large, the choices drill down several times in the menu, and then
menus are constantly changing with updates and deletions. When we run reports
to find out all the problems we have had with lets say monitors, the
administrator must change the workflow of the report every time a monitor type
is added, deleted, or modified. The report workflow looks something like this
: If Problem_Catagory = "NCR" OR Problem_Catagory = "IBM" OR Problem_Catagory =
"Acer" and so on.... We want to report on all monitor problems but have to
build the report to reflect all subs of the main product category. Any
suggestions are appreciated.

Rick Snow
Region Financial Corp.

Hello,


Is there anyone that has information pertaining to the difference between
Asset Management Light (packaged with HelpDesk) and the full blown Asset
Management Module ?

Thanks,

Fessehaye

Hi, Listers

Sorry for my first post ( I forgot the attachment :( ). so here is another post
that I'm sure it contains the attachment. This is a form I've done as an
example of sending email through outlook using OLE! you will find two buttons
on the form one will send the email without showing outlook to the form user
and the other will open up outlook after copying whatever the user had written
into the form fields to outlook so he can send them. to learn more about the
OLE commands and objects used in this example just take a look at the helptext
for each button and the active links themselves.

=====
Ashraf Kamal Khalid
Remedy Technical Consultant
CyberMAK Information Systems

__________________________________________________
Do You Yahoo!?
Get email at your own domain with Yahoo! Mail.
http://personal.mail.yahoo.com/

The Asset "Light" as you call it just does simple Asset Tracking. The AM
Module is "Full Blown" Management, which means you can attach Leases
(Contracts) to assets and you can do things like track and categorize
Components related to Asset i.e. HDD, CPUs contained within a PC Asset.
Stuff like that.

Marco Rasile
e-Solution Developer
mrasile@burntsand.com

Burntsand Inc.
304 The East Mall, Suite 500
Toronto ON M9B 6E4
Ph. (416) 234-3893
Fx. (416) 234-3900

www.burntsand.com


-----Original Message-----
From: Fessehaye H. Tesfaye [mailto:fessehaye.tesfaye@AMD.COM]
Sent: Friday, January 12, 2001 2:51 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject:


**

Hello,


Is there anyone that has information pertaining to the difference between
Asset Management Light (packaged with HelpDesk) and the full blown Asset
Management Module ?

Thanks,

Fessehaye

I was wondering if anyone can point me to any info on what I would need to start implementing ARS 4.5. My company wants me to get it up and running and so any info you guys can pass my way would be GREATLY appreciated. I just need what is a good and proven way to start it up and go from there. By the way this is my first time, so be gentle =)

Brian Hale.
Level 3 Desktop Support /Network Admin

Another way of doing it is to install Help Desk, and look at the way they do things. It's not perfect, but they have some rather elegant ways of resolving some problems and doing some workflow.



Rick Cook
Remedy Consultant
Herrick Douglass Technology Development

-----Original Message-----
From: Hale, Brian [mailto:BHale@MIDWAYGAMES.COM]
Sent: Monday, January 15, 2001 8:22 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject:


Hey guys,

I was wondering if anyone can point me to any info on what I would need to start implementing ARS 4.5. My company wants me to get it up and running and so any info you guys can pass my way would be GREATLY appreciated. I just need what is a good and proven way to start it up and go from there. By the way this is my first time, so be gentle =)

Brian Hale.
Level 3 Desktop Support /Network Admin

Hi listers,

We've got 9 ARS systems servers and I would like to do
a direct SQL from one of them to the others. Is there
any way to do pass the server name as a parameter in a
set fields direct SQL instead of having to create 9
active links? Each user logging in to the centralized
administrative server has a server name attached to
his/her profile.

MTIA

John Fitz
Remedy Administrator and Business Processes Advisor
Zanussi


__________________________________________________
Do You Yahoo!?
Get email at your own domain with Yahoo! Mail.
http://personal.mail.yahoo.com/

Hi All,

Has anyone had any experience with Clarify? IF so, was it good or bad?
Also, how does the product stand up against Remedy?

I'm trying to convince a customer that Remedy is the way to go, so any
information in regards to Clarify will be helpful.

Thanks

Keith Sinclair
Fusion Business Solutions
+44 208 814 6172

Keith,
While I have not had any personal experience with Clarify, it is my
understanding that it is geared toward the Telecom industry. I have also
heard that it is not very easy to change.

Roger A. Nall
Project Manager
Remedy Administrator
Covista Communication
888-890-7600x7446
rnall@covistacom.com

-----Original Message-----
From: Keith Sinclair [mailto:keith.sinclair@FUSION.HORIZON.IE]
Sent: Friday, January 19, 2001 4:36 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject:


**

Hi All,

Has anyone had any experience with Clarify? IF so, was it good or bad?
Also, how does the product stand up against Remedy?

I'm trying to convince a customer that Remedy is the way to go, so any
information in regards to Clarify will be helpful.

Thanks

Keith Sinclair
Fusion Business Solutions
+44 208 814 6172

I would suggest using Remedy. I just left a company that switched from
Clarify to Remedy.
Reason1: Not Customizable.
Reason2: Clarify's support is terrible.
Reason3: Can not be easily integrated with other applications.


-----Original Message-----
From: Roger Nall [mailto:rnall@COVISTACOM.COM]
Sent: Friday, January 19, 2001 8:51 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject:


**

Keith,
While I have not had any personal experience with Clarify, it is my
understanding that it is geared toward the Telecom industry. I have also
heard that it is not very easy to change.

Roger A. Nall
Project Manager
Remedy Administrator
Covista Communication
888-890-7600x7446
rnall@covistacom.com

-----Original Message-----
From: Keith Sinclair [mailto:keith.sinclair@FUSION.HORIZON.IE]
Sent: Friday, January 19, 2001 4:36 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject:


**

Hi All,

Has anyone had any experience with Clarify? IF so, was it good or bad?
Also, how does the product stand up against Remedy?

I'm trying to convince a customer that Remedy is the way to go, so any
information in regards to Clarify will be helpful.

Thanks

Keith Sinclair
Fusion Business Solutions
+44 208 814 6172

unsubscribe arslist

_____

Get Your Private, Free E-mail from MSN Hotmail at http://www.hotmail.com.

Hey there fellow listers, I have a Crystal 7 question.
I am compiling a report that is joining 2 tables with in Remedy, and
matching up 2 fields and pulling the appropriate fields for the report.
There are no errors while compiling this, but when I try to run the report
at the end of designing it, it comes back with the following error.

"ODBC error: column found in multiple tables"

How do I fix this problem?
The fields that I am matching together are identical except for the name of
them.
I get this error on the 4.0.3 and the 4.5.1 ODBC driver.
The permissions for the ODBC logon is Admin.

Thank you,

Shane Yost
Applications Engineer
CA ISO
916-351-2352

The Remedy ODBC driver does not support multiple db and links.
You need to load a different ODBC driver, or create a join form and report off that.
HTH
Joanne

>>> "Yost, Shane" 01/24/01 04:59PM >>>
**

Hey there fellow listers, I have a Crystal 7 question.
I am compiling a report that is joining 2 tables with in Remedy, and
matching up 2 fields and pulling the appropriate fields for the report.
There are no errors while compiling this, but when I try to run the report
at the end of designing it, it comes back with the following error.

"ODBC error: column found in multiple tables"

How do I fix this problem?
The fields that I am matching together are identical except for the name of
them.
I get this error on the 4.0.3 and the 4.5.1 ODBC driver.
The permissions for the ODBC logon is Admin.

Thank you,

Shane Yost
Applications Engineer
CA ISO
916-351-2352

Good morning to all,

I was wondering if anyone can answer this:

How do I run Remedy across different domains with a trust...

Any ideas or suggestions would be helpful ....

Thanks,
Eric

Hi there,

I have a button in a form. When I press it I want a particular field in all
the records of the form to get a value. I have done this before but at the
moment I can't remember how I did it.

Thanks in advance.

Regards,

Efi

Hello to everyone,

Does anyone of you have any idea why sometimes some of the individuals that
belong to a group get two notifications for the same request?

Has anyone faced up this kind of problem before?

Thanks in advance.

Regards,

Efi Mici
Remedy Consultant

Use a push fields active link or a macro
----- Original Message -----
From: "Mici Efterpi"
To:
Sent: Friday, January 26, 2001 11:58 AM


> **
>
> Hi there,
>
> I have a button in a form. When I press it I want a particular field in
all
> the records of the form to get a value. I have done this before but at the
> moment I can't remember how I did it.
>
> Thanks in advance.
>
> Regards,
>
> Efi
>
>
>

I get that, too, and it drives me nuts! When I link forms for reports I
use the generic Oracle ODBC instead of the Remedy ODBC and it works fine.
The only problem with that is the requirement for date conversions if you
wish to search on a date range with parameters. And, the field names are
in alphabetical order. Not a large problem if you get the results you
seek.

Jerrie Cate
Jerrie_Cate@pgn.com
Portland General Electric
503-464-8232

On Thu, 25 Jan 2001 09:05:55 -0500 Joanne Mansur
writes:
> **
>
> The Remedy ODBC driver does not support multiple db and links.
> You need to load a different ODBC driver, or create a join form and
> report off that.
> HTH
> Joanne
>
> >>> "Yost, Shane" 01/24/01 04:59PM >>>
> **
>
> Hey there fellow listers, I have a Crystal 7 question.
> I am compiling a report that is joining 2 tables with in Remedy, and
> matching up 2 fields and pulling the appropriate fields for the
> report.
> There are no errors while compiling this, but when I try to run the
> report
> at the end of designing it, it comes back with the following error.
>
> "ODBC error: column found in multiple tables"
>
> How do I fix this problem?
> The fields that I am matching together are identical except for the
> name of
> them.
> I get this error on the 4.0.3 and the 4.5.1 ODBC driver.
> The permissions for the ODBC logon is Admin.
>
> Thank you,
>
> Shane Yost
> Applications Engineer
> CA ISO
> 916-351-2352
>
>
>
>
>
>
>
>

test

-----Original Message-----
From: Jerrie Cate [mailto:jerriecate@JUNO.COM]
Sent: Thursday, January 25, 2001 3:43 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject:


**

I get that, too, and it drives me nuts! When I link forms for reports I
use the generic Oracle ODBC instead of the Remedy ODBC and it works fine.
The only problem with that is the requirement for date conversions if you
wish to search on a date range with parameters. And, the field names are
in alphabetical order. Not a large problem if you get the results you
seek.

Jerrie Cate
Jerrie_Cate@pgn.com
Portland General Electric
503-464-8232

On Thu, 25 Jan 2001 09:05:55 -0500 Joanne Mansur
writes:
> **
>
> The Remedy ODBC driver does not support multiple db and links.
> You need to load a different ODBC driver, or create a join form and
> report off that.
> HTH
> Joanne
>
> >>> "Yost, Shane" 01/24/01 04:59PM >>>
> **
>
> Hey there fellow listers, I have a Crystal 7 question.
> I am compiling a report that is joining 2 tables with in Remedy, and
> matching up 2 fields and pulling the appropriate fields for the
> report.
> There are no errors while compiling this, but when I try to run the
> report
> at the end of designing it, it comes back with the following error.
>
> "ODBC error: column found in multiple tables"
>
> How do I fix this problem?
> The fields that I am matching together are identical except for the
> name of
> them.
> I get this error on the 4.0.3 and the 4.5.1 ODBC driver.
> The permissions for the ODBC logon is Admin.
>
> Thank you,
>
> Shane Yost
> Applications Engineer
> CA ISO
> 916-351-2352
>
>
>
>
>
>
>
>

Hi there,

How is it possible to run a macro with variables when one of the fields of
the forms is an integer field? How can I make a prompt for this kind of
fields?

Does anyone have any idea?

Regards,

Efi

Hi, Efi
There's no difference with character type fields. If you want to ask for an
integer field when running the macro, just define a variable enclosed with
"$" when recording the macro, the same as you would do for a character
field.

Ciao,
Björn.

-----Mensaje original-----
De: Mici Efterpi [mailto:emici@INTRASOFT.GR]
Enviado el: martes 30 de enero de 2001 17.24
Para: ARSLIST@LISTSERV.VISTAIT.COM
Asunto:


**

Hi there,

How is it possible to run a macro with variables when one of the fields of
the forms is an integer field? How can I make a prompt for this kind of
fields?

Does anyone have any idea?

Regards,

Efi

I would think you can prompt for the integer field the same as you would for
a text field. While recording the macro simply type into the integer field
$Enter Value$. Then when you run the macro it should prompt you for the
integer value.

Marco Rasile
e-Solution Developer
mrasile@burntsand.com

Burntsand Inc.
304 The East Mall, Suite 500
Toronto ON M9B 6E4
Ph. (416) 234-3893
Fx. (416) 234-3900

www.burntsand.com


-----Original Message-----
From: Mici Efterpi [mailto:emici@INTRASOFT.GR]
Sent: Tuesday, January 30, 2001 11:24 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject:


**

Hi there,

How is it possible to run a macro with variables when one of the fields of
the forms is an integer field? How can I make a prompt for this kind of
fields?

Does anyone have any idea?

Regards,

Efi

Efi,
Yes, use the Query bar to state your Query when recording the macro. For
example 'Integer-field-name' > $value$.
When the search is performed it will prompt for the value. If incorporating
into an active link map value to the appropriate field in the form.

Larry Salisbury
Acxiom Corporation
Woodland Hills, CA
voice: 818-715-5679
fax: 818-715-5218

-----Original Message-----
From: Mici Efterpi [SMTP:emici@INTRASOFT.GR]
Sent: Tuesday, January 30, 2001 08:24
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject:

**

Hi there,

How is it possible to run a macro with variables when one of the fields of
the forms is an integer field? How can I make a prompt for this kind of
fields?

Does anyone have any idea?

Regards,

Efi

Not quite correct - you can only type a value in the query bar, not using
QBE on the form, and for an integer you should not wrap the parameter in
quotes. Often the easiest way is to edit the macro in a text editor to
change, for example,
536871197=1 to 536871197=$IntegerValue$

HTH

David Sanders
Remedy Consultant
=================
IT Masters

tel +44 1895 909500
mobile +44 7785 280510
email dsanders@itmasters.com
web http://www.itmasters.com


-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@LISTSERV.VISTAIT.COM]On Behalf Of Bjorn Calabuig
Sent: 30 January 2001 16:35
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject:


**

Hi, Efi
There's no difference with character type fields. If you want to ask for an
integer field when running the macro, just define a variable enclosed with
"$" when recording the macro, the same as you would do for a character
field.

Ciao,
Björn.

-----Mensaje original-----
De: Mici Efterpi [mailto:emici@INTRASOFT.GR]
Enviado el: martes 30 de enero de 2001 17.24
Para: ARSLIST@LISTSERV.VISTAIT.COM
Asunto:


**

Hi there,

How is it possible to run a macro with variables when one of the fields of
the forms is an integer field? How can I make a prompt for this kind of
fields?

Does anyone have any idea?

Regards,

Efi

You have reason, David
My english isn't very good...what I wanted to say is that, if you want to
use an integer field to parametrize it in a macro, for example a field
called Priority, when recording the macro, you should write $Priority$ (for
example) without double quotes (the same as for character fields) on the
field and then, when you push on search, the macro will prompt you to
introduce a nummeric value. Once saved the macro, when you execute it, the
macro will ask you for this field, that's all. Perhaps I'm wrong but it
works to me.

Björn.

-----Mensaje original-----
De: David Sanders [mailto:dsanders@ITMASTERS.COM]
Enviado el: martes 30 de enero de 2001 18.18
Para: ARSLIST@LISTSERV.VISTAIT.COM
Asunto:


**

Not quite correct - you can only type a value in the query bar, not using
QBE on the form, and for an integer you should not wrap the parameter in
quotes. Often the easiest way is to edit the macro in a text editor to
change, for example,
536871197=1 to 536871197=$IntegerValue$

HTH

David Sanders
Remedy Consultant
=================
IT Masters

tel +44 1895 909500
mobile +44 7785 280510
email dsanders@itmasters.com
web http://www.itmasters.com


-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@LISTSERV.VISTAIT.COM]On Behalf Of Bjorn Calabuig
Sent: 30 January 2001 16:35
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject:


**

Hi, Efi
There's no difference with character type fields. If you want to ask for an
integer field when running the macro, just define a variable enclosed with
"$" when recording the macro, the same as you would do for a character
field.

Ciao,
Björn.

-----Mensaje original-----
De: Mici Efterpi [mailto:emici@INTRASOFT.GR]
Enviado el: martes 30 de enero de 2001 17.24
Para: ARSLIST@LISTSERV.VISTAIT.COM
Asunto:


**

Hi there,

How is it possible to run a macro with variables when one of the fields of
the forms is an integer field? How can I make a prompt for this kind of
fields?

Does anyone have any idea?

Regards,

Efi

Bjorn is correct, you can enter a parameter into an integer field during the recording of a macro. This is the only time a non-numeric can be entered there.

John.


John Bibby
Consultant
Remedy Administration and Development
Application Support
Ericsson ITServices

*: 1085 Fax: 1398
email: john.bibby@etl.ericsson.se


-----Original Message-----
From: Bjorn Calabuig [mailto:bcalabuig@CTC.ES]
Sent: 30 January 2001 17:54
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject:


**

You have reason, David
My english isn't very good...what I wanted to say is that, if you want to
use an integer field to parametrize it in a macro, for example a field
called Priority, when recording the macro, you should write $Priority$ (for
example) without double quotes (the same as for character fields) on the
field and then, when you push on search, the macro will prompt you to
introduce a nummeric value. Once saved the macro, when you execute it, the
macro will ask you for this field, that's all. Perhaps I'm wrong but it
works to me.

Björn.

-----Mensaje original-----
De: David Sanders [mailto:dsanders@ITMASTERS.COM]
Enviado el: martes 30 de enero de 2001 18.18
Para: ARSLIST@LISTSERV.VISTAIT.COM
Asunto:


**

Not quite correct - you can only type a value in the query bar, not using
QBE on the form, and for an integer you should not wrap the parameter in
quotes. Often the easiest way is to edit the macro in a text editor to
change, for example,
536871197=1 to 536871197=$IntegerValue$

HTH

David Sanders
Remedy Consultant
=================
IT Masters

tel +44 1895 909500
mobile +44 7785 280510
email dsanders@itmasters.com
web http://www.itmasters.com


-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@LISTSERV.VISTAIT.COM]On Behalf Of Bjorn Calabuig
Sent: 30 January 2001 16:35
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject:


**

Hi, Efi
There's no difference with character type fields. If you want to ask for an
integer field when running the macro, just define a variable enclosed with
"$" when recording the macro, the same as you would do for a character
field.

Ciao,
Björn.

-----Mensaje original-----
De: Mici Efterpi [mailto:emici@INTRASOFT.GR]
Enviado el: martes 30 de enero de 2001 17.24
Para: ARSLIST@LISTSERV.VISTAIT.COM
Asunto:


**

Hi there,

How is it possible to run a macro with variables when one of the fields of
the forms is an integer field? How can I make a prompt for this kind of
fields?

Does anyone have any idea?

Regards,

Efi