Comments?

TD,
I got big discussion with Remedy sales on this. I agree it's not format getting
huge lic. money based on no. of licenses.
You will pay alot more if you have 20 lic. with HD, and some with 2 lic. with
HD.

I also asked them, "none of our users have single question in last two years".
Why we're paying so much money?
We're paying more money for lic. support(which we never used) than app support.
Thanks,
ravi

It's more like paying 8 times for maintenance for your car because your
2 sisters, 2 brothers, 2 children and the in-laws use it on occasion == :-0

Mary

-----Original Message-----
From: Tyrone Dee [mailto:tyrone.dee@SOLECT.COM]
Sent: Tuesday, January 02, 2001 1:11 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Support Renewal


We just got our support renewal and I can not believe the amount of money we have to pay for support on LICENSES. I have no probably with paying support for the applications and ARS, but I totally disagree with paying support for LICENSES. That would be like paying for maintenance for your car everytime you fill up with gas.

Comments?

I think if enough of us (ALL OF US) say to Remedy ... "hey guys / gals - enough with the charging of support for licenses"! - then perhaps they may listen.

Ty


-----Original Message-----
From: Thurber Mary-LMT002 [mailto:M.Thurber@motorola.com]
Sent: Tuesday, January 02, 2001 1:34 PM
To: 'tyrone.dee@SOLECT.COM'; 'ARSLIST@LISTSERV.VISTAIT.COM'
Subject: RE: Support Renewal


Must agree on License support fees but the gas analogy isn't quite there.
It's more like paying 8 times for maintenance for your car because your
2 sisters, 2 brothers, 2 children and the in-laws use it on occasion == :-0

Mary

-----Original Message-----
From: Tyrone Dee [mailto:tyrone.dee@SOLECT.COM]
Sent: Tuesday, January 02, 2001 1:11 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Support Renewal


We just got our support renewal and I can not believe the amount of money we have to pay for support on LICENSES. I have no probably with paying support for the applications and ARS, but I totally disagree with paying support for LICENSES. That would be like paying for maintenance for your car everytime you fill up with gas.

Comments?

Mary,
That's exact analogy!
Yo pay more because too many people in your car!
-ravi

I agree totally. If any of my users call Remedy support all they can do
is refer them to me. I got to talk to Larry Garlick about this at RUG
2000 of course he seemed to agree then, took my card and told someone will
get back to me. I haven't heard anything back. All we use is ARS and
build our own apps. There is no way for them to support my users unless
they had access to my server (yeah, right!) or, they had a duplicate
server exactly like mine with all my current def's. With 105 floating
and 63 fixed I can think of a lot of better ways to spend that money.

David Whaley
Sr. Remedy Developer
Global Crossing LTD.


-----Original Message-----
From: Action Request System discussion
list(ARSList) [mailto:ARSLIST@LISTSERV.VISTAIT.COM]On Behalf Of Tyrone Dee
Sent: Tuesday, January 02, 2001 11:11 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Support Renewal


We just got our support renewal and I can not believe the amount of money
we have to pay for support on LICENSES. I have no probably with paying
support for the applications and ARS, but I totally disagree with paying
support for LICENSES. That would be like paying for maintenance for your
car everytime you fill up with gas.

Comments?

Example:
If you have 300 users, but you can show that only 2 people actually call support (and not that often) they might cut you a break.
They realize that there are some organizations whose number of licenses does not accurately reflect the number of support calls.

No promises, but it's worth a shot.

And remember, your Sales rep may deny this completely or just have no knowledge of such a concept.
Don't give up, move up (the chain of command)


Mark Blankenship


-----Original Message-----
From: Thurber Mary-LMT002 [mailto:M.Thurber@MOTOROLA.COM]
Sent: Tuesday, January 02, 2001 12:34 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Support Renewal


Must agree on License support fees but the gas analogy isn't quite there.
It's more like paying 8 times for maintenance for your car because your
2 sisters, 2 brothers, 2 children and the in-laws use it on occasion == :-0

Mary

-----Original Message-----
From: Tyrone Dee [mailto:tyrone.dee@SOLECT.COM]
Sent: Tuesday, January 02, 2001 1:11 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Support Renewal


We just got our support renewal and I can not believe the amount of money we have to pay for support on LICENSES. I have no probably with paying support for the applications and ARS, but I totally disagree with paying support for LICENSES. That would be like paying for maintenance for your car everytime you fill up with gas.

Comments?

:)

-----Original Message-----
From: Tyrone Dee [mailto:tyrone.dee@SOLECT.COM]
Sent: Tuesday, January 02, 2001 10:37 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Support Renewal


Well said.

I think if enough of us (ALL OF US) say to Remedy ... "hey guys / gals - enough with the charging of support for licenses"! - then perhaps they may listen.

Ty


-----Original Message-----
From: Thurber Mary-LMT002 [mailto:M.Thurber@motorola.com]
Sent: Tuesday, January 02, 2001 1:34 PM
To: 'tyrone.dee@SOLECT.COM'; 'ARSLIST@LISTSERV.VISTAIT.COM'
Subject: RE: Support Renewal


Must agree on License support fees but the gas analogy isn't quite there.
It's more like paying 8 times for maintenance for your car because your
2 sisters, 2 brothers, 2 children and the in-laws use it on occasion == :-0

Mary

-----Original Message-----
From: Tyrone Dee [mailto:tyrone.dee@SOLECT.COM]
Sent: Tuesday, January 02, 2001 1:11 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Support Renewal


We just got our support renewal and I can not believe the amount of money we have to pay for support on LICENSES. I have no probably with paying support for the applications and ARS, but I totally disagree with paying support for LICENSES. That would be like paying for maintenance for your car everytime you fill up with gas.

Comments?

Roger A. Nall
Project Manager
Remedy Administrator
Covista Communication
888-890-7600x7446
rnall@covistacom.com

-----Original Message-----
From: Harris, Jim [mailto:jrharris@DREAMWORKS.COM]
Sent: Tuesday, January 02, 2001 1:50 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Support Renewal


"hey guys / gals - enough with the charging of support for licenses"!


:)

-----Original Message-----
From: Tyrone Dee [mailto:tyrone.dee@SOLECT.COM]
Sent: Tuesday, January 02, 2001 10:37 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Support Renewal


Well said.

I think if enough of us (ALL OF US) say to Remedy ... "hey guys / gals - enough with the charging of support for licenses"! - then perhaps they may listen.

Ty


-----Original Message-----
From: Thurber Mary-LMT002 [mailto:M.Thurber@motorola.com]
Sent: Tuesday, January 02, 2001 1:34 PM
To: 'tyrone.dee@SOLECT.COM'; 'ARSLIST@LISTSERV.VISTAIT.COM'
Subject: RE: Support Renewal


Must agree on License support fees but the gas analogy isn't quite there.
It's more like paying 8 times for maintenance for your car because your
2 sisters, 2 brothers, 2 children and the in-laws use it on occasion == :-0

Mary

-----Original Message-----
From: Tyrone Dee [mailto:tyrone.dee@SOLECT.COM]
Sent: Tuesday, January 02, 2001 1:11 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Support Renewal


We just got our support renewal and I can not believe the amount of money we have to pay for support on LICENSES. I have no probably with paying support for the applications and ARS, but I totally disagree with paying support for LICENSES. That would be like paying for maintenance for your car everytime you fill up with gas.

Comments?

there support people (or anything in their budget),
they will just increase the support for the servers and admin licenses.
Either way they'll get their money.

My thoughts.
Mary

PS. But I put my "enough is enough" in with you all.


-----Original Message-----
From: Tyrone Dee [mailto:tyrone.dee@solect.com]
Sent: Tuesday, January 02, 2001 1:37 PM
To: 'Thurber Mary-LMT002'; 'ARSLIST@LISTSERV.VISTAIT.COM'
Subject: RE: Support Renewal


Well said.

I think if enough of us (ALL OF US) say to Remedy ... "hey guys / gals - enough with the charging of support for licenses"! - then perhaps they may listen.

Ty


-----Original Message-----
From: Thurber Mary-LMT002 [mailto:M.Thurber@motorola.com]
Sent: Tuesday, January 02, 2001 1:34 PM
To: 'tyrone.dee@SOLECT.COM'; 'ARSLIST@LISTSERV.VISTAIT.COM'
Subject: RE: Support Renewal


Must agree on License support fees but the gas analogy isn't quite there.
It's more like paying 8 times for maintenance for your car because your
2 sisters, 2 brothers, 2 children and the in-laws use it on occasion == :-0

Mary

-----Original Message-----
From: Tyrone Dee [mailto:tyrone.dee@SOLECT.COM]
Sent: Tuesday, January 02, 2001 1:11 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Support Renewal


We just got our support renewal and I can not believe the amount of money we have to pay for support on LICENSES. I have no probably with paying support for the applications and ARS, but I totally disagree with paying support for LICENSES. That would be like paying for maintenance for your car everytime you fill up with gas.

Comments?