I asked this earlier this week but, expect many of you were still
celebrating....

Anyone have any ideas?

On several nights last week we ran a DSO purge process overnight from
20:00:00 until 08:00:00.
What should/would have happened to regular escalations already scheduled
for, say - 04:07:00?

We expected them to queue and run following the completion of the large,
long escalation,
but they apparently simply disappeared. Any idea what might have happened
to them?

thanks,
Lori

* * * * * * * * * * * * * * * *
Lori Gumbiner
Walgreens
Problem Management Systems

I also would have expected them to queue and run at 8:00. Did you check
arerror.log? Maybe they got connect errors caused by busy server. I think
your dso escalation(s) would have ended leaving the dso transactions queued
up (in the Distributed_Pending form). Can you add a logging step to your
escalations? Can you turn on escalation logging? Jim.

-----Original Message-----
From: Lori Gumbiner [mailto:Lori.Gumbiner@WALGREENS.COM]
Sent: December 29, 2000 7:44 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Where Did the Escalations Go?


**

I asked this earlier this week but, expect many of you were still
celebrating....

Anyone have any ideas?

On several nights last week we ran a DSO purge process overnight from
20:00:00 until 08:00:00.
What should/would have happened to regular escalations already scheduled
for, say - 04:07:00?

We expected them to queue and run following the completion of the large,
long escalation,
but they apparently simply disappeared. Any idea what might have happened
to them?

thanks,
Lori

* * * * * * * * * * * * * * * *
Lori Gumbiner
Walgreens
Problem Management Systems