Hi Joe,
I'm unsure exactly why Remedy designed it this way, but I recall this is
how views work:
A user sees the Default Admin View unless a view is specified in the
Tools => Options => Advanced 'Default Form View' field.
So one has to enter the desired view name into the field before opening
the form, if I recall correctly.
We really need to do a quick Perl script or something that allows us to
set the desired view name in workflow so one doesn't have to set it
manually. Then again, maybe Remedy has fixed this and I just don't know
about the new way to do it.
Thanks,
Ray
Joe Ferguson wrote:
**
Feeling way out of touch here...
I have a trouble ticket form that I've made, and I want to use the same
form
for a slightly different purpose, so I've created another view of this
form.
The name of the view is, let's say, "Bug Report".
I've gone into this view's properties and given it the request aliases,
made
a few very minor modifications to it, and saved it.
Now when I go into the User tool, I can't find the view anywhere.
Nothing
relating to "Bug Report".
Is there some step I've missed? I thought that when I logged into the
User
tool after saving the form that I would then be able to see both the
"Trouble Ticket" AND the "Bug Report" listed in the "All" tab...???
Do I just completely misunderstand views?
NT4SP6a (I think...)
SQL6.5
ARS4.05.01
Admin 4.05.01 (on Windows2KPro SP1)
User 4.05.01 (on same)
Joe Ferguson
Remedy System Administrator
I-Link, Inc.
(801) 576-5033
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