Thanks to everyone who responded-I received the feedback I needed.

Rick

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@LISTSERV.VISTAIT.COM]On Behalf Of O'Hara, Jim
Sent: Thursday, December 21, 2000 11:02 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: How long to ramp up?


**

When I became the lead Remedy person at my company, I had about a year's
experience as a Remedy user on the help desk, and before that, 12 years'
experience as a programmer, including SQL. I had also put in about six
months as the backup to the then-lead Remedy person. He left, and it fell
to me. We had just done what amounted to a new release of our custom apps,
incorporating dso and some other new features. At that time, I also had an
experienced dba, and unix admins.

Even with all those advantages, I was sweating bullets. I put all
enhancement requests on indefinite hold, and concentrated on just keeping
the current system afloat (it turned out some of the new app features
weren't quite ready for prime time). My gut feeling was that I was going to
fail. At that time we had about 500 users and 100 forms. Fortunately my
gut feeling was wrong.

My opinion is that your IT Guy will have to be 99th percentile plus in terms
of ability, if your client hopes to make up for the lack of training and
experience with ability.

Also, 'some' SQL is not enough to be a dba!!!

Jim