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#39465 - 12/22/00 02:59 AM CRM 4.4 and AR Web
dsanders Stealth Member Registered: 06/12/01 Posts: 135	Seasons greetings all Can anyone offer some advice? I've got a new installation of CRM 4.4 and the client wants to use AR Web 4 to access it (not CRM Web). The problem is that many of the active links perform set focus actions and call Bay binaries to populate the CRM Coach, and these features don't work with AR Web. As I see it, my only option is to duplicate all the workflow, removing these actions, and test the client with $VERSION$ to see which version of the workflow to use. But, there's an awful lot of workflow to duplicate and amend. Does anyone have any other suggestions as to how I might be able to disable these features for a web client? Thanks for any suggestions. David Sanders Remedy Consultant ================= IT Masters tel +44 1895 909500 mobile +44 7785 280510 email dsanders@itmasters.com web http://www.itmasters.com
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#39466 - 12/22/00 03:11 AM Re: CRM 4.4 and AR Web [Re: howard_globus]
evanse93 Stealth Member Registered: 06/12/01 Posts: 61	Hi, David. If 'Remedy Web' is an option at all, you may want to consider it. There's far better workflow support in Remedy Web when compared to ARWeb. Active Link actions that launch programs or run other processes on the client, $PROCESS$, OLE, and DDE are NOT supported in Remedy Web. However, most everything else WILL work. Hope this helps. Eric Eric Evans, Remedy Skilled Professional Senior Remedy Developer/Administrator Senior Systems Analyst Computer Sciences Corporation Stuttgart, Germany 011-49-711-680-6190 -----Original Message----- From: David Sanders [mailto:dsanders@ITMASTERS.COM] Sent: Friday, December 22, 2000 9:59 AM To: ARSLIST@LISTSERV.VISTAIT.COM Subject: CRM 4.4 and AR Web ** Seasons greetings all Can anyone offer some advice? I've got a new installation of CRM 4.4 and the client wants to use AR Web 4 to access it (not CRM Web). The problem is that many of the active links perform set focus actions and call Bay binaries to populate the CRM Coach, and these features don't work with AR Web. As I see it, my only option is to duplicate all the workflow, removing these actions, and test the client with $VERSION$ to see which version of the workflow to use. But, there's an awful lot of workflow to duplicate and amend. Does anyone have any other suggestions as to how I might be able to disable these features for a web client? Thanks for any suggestions. David Sanders Remedy Consultant ================= IT Masters tel +44 1895 909500 mobile +44 7785 280510 email dsanders@itmasters.com web http://www.itmasters.com
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#39467 - 12/22/00 03:37 AM Re: CRM 4.4 and AR Web [Re: howard_globus]
dsanders Stealth Member Registered: 06/12/01 Posts: 135	Thanks Eric - but I don't think it will make too much difference whether we choose AR Web or Remedy Web - how about over 1700 active links with DDE actions for a start?? I'll wear my coding fingers out!!! I was hoping someone had come across a clever way of doing something with business rules to avoid a long and tedious manual process which will also dramatically slow down form open times. Regards David Sanders Remedy Consultant ================= IT Masters tel +44 1895 909500 mobile +44 7785 280510 email dsanders@itmasters.com web http://www.itmasters.com -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:ARSLIST@LISTSERV.VISTAIT.COM]On Behalf Of Evans, Eric W. Sent: 22 December 2000 09:11 To: ARSLIST@LISTSERV.VISTAIT.COM Subject: Re: CRM 4.4 and AR Web Hi, David. If 'Remedy Web' is an option at all, you may want to consider it. There's far better workflow support in Remedy Web when compared to ARWeb. Active Link actions that launch programs or run other processes on the client, $PROCESS$, OLE, and DDE are NOT supported in Remedy Web. However, most everything else WILL work. Hope this helps. Eric Eric Evans, Remedy Skilled Professional Senior Remedy Developer/Administrator Senior Systems Analyst Computer Sciences Corporation Stuttgart, Germany 011-49-711-680-6190 -----Original Message----- From: David Sanders [mailto:dsanders@ITMASTERS.COM] Sent: Friday, December 22, 2000 9:59 AM To: ARSLIST@LISTSERV.VISTAIT.COM Subject: CRM 4.4 and AR Web Seasons greetings all Can anyone offer some advice? I've got a new installation of CRM 4.4 and the client wants to use AR Web 4 to access it (not CRM Web). The problem is that many of the active links perform set focus actions and call Bay binaries to populate the CRM Coach, and these features don't work with AR Web. As I see it, my only option is to duplicate all the workflow, removing these actions, and test the client with $VERSION$ to see which version of the workflow to use. But, there's an awful lot of workflow to duplicate and amend. Does anyone have any other suggestions as to how I might be able to disable these features for a web client? Thanks for any suggestions. David Sanders Remedy Consultant ================= IT Masters tel +44 1895 909500 mobile +44 7785 280510 email dsanders@itmasters.com web http://www.itmasters.com
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#39468 - 12/22/00 04:17 AM Re: CRM 4.4 and AR Web [Re: howard_globus]
evanse93 Stealth Member Registered: 06/12/01 Posts: 61	1700 active links with DDE?! I'm going to have nightmares. Maybe you should seek counseling, in advance? ;-) Best of luck! Eric Eric Evans, Remedy Skilled Professional Senior Remedy Developer/Administrator Senior Systems Analyst Computer Sciences Corporation Stuttgart, Germany 011-49-711-680-6190 -----Original Message----- From: David Sanders [mailto:dsanders@ITMASTERS.COM] Sent: Friday, December 22, 2000 10:37 AM To: ARSLIST@LISTSERV.VISTAIT.COM Subject: Re: CRM 4.4 and AR Web Thanks Eric - but I don't think it will make too much difference whether we choose AR Web or Remedy Web - how about over 1700 active links with DDE actions for a start?? I'll wear my coding fingers out!!! I was hoping someone had come across a clever way of doing something with business rules to avoid a long and tedious manual process which will also dramatically slow down form open times. Regards David Sanders Remedy Consultant ================= IT Masters tel +44 1895 909500 mobile +44 7785 280510 email dsanders@itmasters.com web http://www.itmasters.com -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:ARSLIST@LISTSERV.VISTAIT.COM]On Behalf Of Evans, Eric W. Sent: 22 December 2000 09:11 To: ARSLIST@LISTSERV.VISTAIT.COM Subject: Re: CRM 4.4 and AR Web Hi, David. If 'Remedy Web' is an option at all, you may want to consider it. There's far better workflow support in Remedy Web when compared to ARWeb. Active Link actions that launch programs or run other processes on the client, $PROCESS$, OLE, and DDE are NOT supported in Remedy Web. However, most everything else WILL work. Hope this helps. Eric Eric Evans, Remedy Skilled Professional Senior Remedy Developer/Administrator Senior Systems Analyst Computer Sciences Corporation Stuttgart, Germany 011-49-711-680-6190 -----Original Message----- From: David Sanders [mailto:dsanders@ITMASTERS.COM] Sent: Friday, December 22, 2000 9:59 AM To: ARSLIST@LISTSERV.VISTAIT.COM Subject: CRM 4.4 and AR Web ** Seasons greetings all Can anyone offer some advice? I've got a new installation of CRM 4.4 and the client wants to use AR Web 4 to access it (not CRM Web). The problem is that many of the active links perform set focus actions and call Bay binaries to populate the CRM Coach, and these features don't work with AR Web. As I see it, my only option is to duplicate all the workflow, removing these actions, and test the client with $VERSION$ to see which version of the workflow to use. But, there's an awful lot of workflow to duplicate and amend. Does anyone have any other suggestions as to how I might be able to disable these features for a web client? Thanks for any suggestions. David Sanders Remedy Consultant ================= IT Masters tel +44 1895 909500 mobile +44 7785 280510 email dsanders@itmasters.com web http://www.itmasters.com
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#39469 - 12/22/00 06:27 AM Re: CRM 4.4 and AR Web [Re: howard_globus]
dsanders Stealth Member Registered: 06/12/01 Posts: 135	I know - I'm signed up already ;-P CRM is a large application!! David Sanders Remedy Consultant ================= IT Masters tel +44 1895 909500 mobile +44 7785 280510 email dsanders@itmasters.com web http://www.itmasters.com -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:ARSLIST@LISTSERV.VISTAIT.COM]On Behalf Of Evans, Eric W. Sent: 22 December 2000 10:18 To: ARSLIST@LISTSERV.VISTAIT.COM Subject: Re: CRM 4.4 and AR Web 1700 active links with DDE?! I'm going to have nightmares. Maybe you should seek counseling, in advance? ;-) Best of luck! Eric Eric Evans, Remedy Skilled Professional Senior Remedy Developer/Administrator Senior Systems Analyst Computer Sciences Corporation Stuttgart, Germany 011-49-711-680-6190 -----Original Message----- From: David Sanders [mailto:dsanders@ITMASTERS.COM] Sent: Friday, December 22, 2000 10:37 AM To: ARSLIST@LISTSERV.VISTAIT.COM Subject: Re: CRM 4.4 and AR Web Thanks Eric - but I don't think it will make too much difference whether we choose AR Web or Remedy Web - how about over 1700 active links with DDE actions for a start?? I'll wear my coding fingers out!!! I was hoping someone had come across a clever way of doing something with business rules to avoid a long and tedious manual process which will also dramatically slow down form open times. Regards David Sanders Remedy Consultant ================= IT Masters tel +44 1895 909500 mobile +44 7785 280510 email dsanders@itmasters.com web http://www.itmasters.com -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:ARSLIST@LISTSERV.VISTAIT.COM]On Behalf Of Evans, Eric W. Sent: 22 December 2000 09:11 To: ARSLIST@LISTSERV.VISTAIT.COM Subject: Re: CRM 4.4 and AR Web Hi, David. If 'Remedy Web' is an option at all, you may want to consider it. There's far better workflow support in Remedy Web when compared to ARWeb. Active Link actions that launch programs or run other processes on the client, $PROCESS$, OLE, and DDE are NOT supported in Remedy Web. However, most everything else WILL work. Hope this helps. Eric Eric Evans, Remedy Skilled Professional Senior Remedy Developer/Administrator Senior Systems Analyst Computer Sciences Corporation Stuttgart, Germany 011-49-711-680-6190 -----Original Message----- From: David Sanders [mailto:dsanders@ITMASTERS.COM] Sent: Friday, December 22, 2000 9:59 AM To: ARSLIST@LISTSERV.VISTAIT.COM Subject: CRM 4.4 and AR Web Seasons greetings all Can anyone offer some advice? I've got a new installation of CRM 4.4 and the client wants to use AR Web 4 to access it (not CRM Web). The problem is that many of the active links perform set focus actions and call Bay binaries to populate the CRM Coach, and these features don't work with AR Web. As I see it, my only option is to duplicate all the workflow, removing these actions, and test the client with $VERSION$ to see which version of the workflow to use. But, there's an awful lot of workflow to duplicate and amend. Does anyone have any other suggestions as to how I might be able to disable these features for a web client? Thanks for any suggestions. David Sanders Remedy Consultant ================= IT Masters tel +44 1895 909500 mobile +44 7785 280510 email dsanders@itmasters.com web http://www.itmasters.com
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