How much do you need to change ie HD40 to overcome the license rule for this
product?

If I copy the Change part of the product, modify and customize it is is
legal to use?

--
Jarl Groneng
jgroneng@online.no

Jarl,

Is this a joke or a very stupid question.

A product is licensed because people have put time and effort into writing,
documenting and supporting it. You want to break the rules? If so, I suggest
you don't ask questions about it on a list which is monitored by the owner
of the product.

John

-----Original Message-----
From: Jarl Groneng [mailto:rapid@ONLINE.NO]
Sent: 21, December Thursday, 2000 21:07
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: License and Reedy products


**

How much do you need to change ie HD40 to overcome the license rule for this
product?

If I copy the Change part of the product, modify and customize it is is
legal to use?

--
Jarl Groneng
jgroneng@online.no

Expanding on the question, though - at what point does your customisation of
a base product, be it helpdesk, change or asset, stop being a customisation,
requiring individual licenses, and start being a custom application in its
own right, needing only ARS licences?

I doubt that we, personally, would get to that stage - I quite like the base
products, with some "tweaking", but it's a valid question, I think.

Gary

-----Original Message-----
From: John Angwin [mailto:John@WORKFLOW.CO.NZ]
Sent: 21 December 2000 12:08
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: License and Reedy products


**

Jarl,

Is this a joke or a very stupid question.

A product is licensed because people have put time and effort into writing,
documenting and supporting it. You want to break the rules? If so, I suggest
you don't ask questions about it on a list which is monitored by the owner
of the product.

John

-----Original Message-----
From: Jarl Groneng [mailto:rapid@ONLINE.NO]
Sent: 21, December Thursday, 2000 21:07
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: License and Reedy products


**

How much do you need to change ie HD40 to overcome the license rule for this
product?

If I copy the Change part of the product, modify and customize it is is
legal to use?

--
Jarl Groneng
jgroneng@online.no

It's neither a joke or a stupid question. I mean this is a relevant
question. If I create an application, and Remedy says this is to similar to
ours, you have stolen our application. And also; what are the licenserules
with an Remedy application.


...and I don't care if who monitores the list, even if its King Kong! The
list is independent, not a Remedy list.
--
Jarl Groneng
jgroneng@online.no


> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:ARSLIST@LISTSERV.VISTAIT.COM]On Behalf Of John Angwin
> Sent: 21. desember 2000 21:08
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Re: License and Reedy products
>
>
> **
>
> Jarl,
>
> Is this a joke or a very stupid question.
>
> A product is licensed because people have put time and effort
> into writing,
> documenting and supporting it. You want to break the rules? If
> so, I suggest
> you don't ask questions about it on a list which is monitored by the owner
> of the product.
>
> John
>
> -----Original Message-----
> From: Jarl Groneng [mailto:rapid@ONLINE.NO]
> Sent: 21, December Thursday, 2000 21:07
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: License and Reedy products
>
>
> **
>
> How much do you need to change ie HD40 to overcome the license
> rule for this
> product?
>
> If I copy the Change part of the product, modify and customize it is is
> legal to use?
>
> --
> Jarl Groneng
> jgroneng@online.no
>
>
>
>
>
>
>
>
>
>

> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:ARSLIST@LISTSERV.VISTAIT.COM]On Behalf Of Slinger, Gary
> Sent: 21. desember 2000 21:46
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Re: License and Reedy products
>
> Expanding on the question, though - at what point does your
> customisation of
> a base product, be it helpdesk, change or asset, stop being a
> customisation,
> requiring individual licenses, and start being a custom application in its
> own right, needing only ARS licences?

Good question.

We has looked into Asset mgmt, but find the product not suitable for our
company. We need a lot of customisation, creating a lot of new forms and
workflow

--
Jarl

Jarl

Probably the key issue is whether your modified application uses any of the
special Remedy api programs like RAPPsvc , approval service etc. which will
require a licence. If these features are removed or rewritten, I guess you
don't need an application licence.

My $0.02 worth only...

David Sanders
Remedy Consultant
=================
IT Masters

tel +44 1895 909500
mobile +44 7785 280510
email dsanders@itmasters.com
web http://www.itmasters.com


-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@LISTSERV.VISTAIT.COM]On Behalf Of Jarl Groneng
Sent: 22 December 2000 09:34
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: License and Reedy products


**

It's neither a joke or a stupid question. I mean this is a relevant
question. If I create an application, and Remedy says this is to similar to
ours, you have stolen our application. And also; what are the licenserules
with an Remedy application.


...and I don't care if who monitores the list, even if its King Kong! The
list is independent, not a Remedy list.
--
Jarl Groneng
jgroneng@online.no


> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:ARSLIST@LISTSERV.VISTAIT.COM]On Behalf Of John Angwin
> Sent: 21. desember 2000 21:08
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Re: License and Reedy products
>
>
> **
>
> Jarl,
>
> Is this a joke or a very stupid question.
>
> A product is licensed because people have put time and effort
> into writing,
> documenting and supporting it. You want to break the rules? If
> so, I suggest
> you don't ask questions about it on a list which is monitored by the owner
> of the product.
>
> John
>
> -----Original Message-----
> From: Jarl Groneng [mailto:rapid@ONLINE.NO]
> Sent: 21, December Thursday, 2000 21:07
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: License and Reedy products
>
>
> **
>
> How much do you need to change ie HD40 to overcome the license
> rule for this
> product?
>
> If I copy the Change part of the product, modify and customize it is is
> legal to use?
>
> --
> Jarl Groneng
> jgroneng@online.no
>
>
>
>
>
>
>
>
>
>

I would suggest that you would need to get away from using rappsvc as one
condition for it no longer being the Remedy product.

--On Friday, December 22, 2000 10:33 AM +0100 Jarl Groneng
wrote:

> **
>
> It's neither a joke or a stupid question. I mean this is a relevant
> question. If I create an application, and Remedy says this is to similar
> to ours, you have stolen our application. And also; what are the
> licenserules with an Remedy application.
>
>
> ...and I don't care if who monitores the list, even if its King Kong! The
> list is independent, not a Remedy list.
> --
> Jarl Groneng
> jgroneng@online.no
>
>
>> -----Original Message-----
>> From: Action Request System discussion list(ARSList)
>> [mailto:ARSLIST@LISTSERV.VISTAIT.COM]On Behalf Of John Angwin
>> Sent: 21. desember 2000 21:08
>> To: ARSLIST@LISTSERV.VISTAIT.COM
>> Subject: Re: License and Reedy products
>>
>>
>> **
>>
>> Jarl,
>>
>> Is this a joke or a very stupid question.
>>
>> A product is licensed because people have put time and effort
>> into writing,
>> documenting and supporting it. You want to break the rules? If
>> so, I suggest
>> you don't ask questions about it on a list which is monitored by the
>> owner of the product.
>>
>> John
>>
>> -----Original Message-----
>> From: Jarl Groneng [mailto:rapid@ONLINE.NO]
>> Sent: 21, December Thursday, 2000 21:07
>> To: ARSLIST@LISTSERV.VISTAIT.COM
>> Subject: License and Reedy products
>>
>>
>> **
>>
>> How much do you need to change ie HD40 to overcome the license
>> rule for this
>> product?
>>
>> If I copy the Change part of the product, modify and customize it is is
>> legal to use?
>>
>> --
>> Jarl Groneng
>> jgroneng@online.no
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>
>
>
>



------------------------------------------------------------------------
Adam Wilkinson awilkins@umich.edu 734/936-8368
------------------------------------------------------------------------
University of Michigan
Information Technology Central Services
UMCE User Services

Remedy Helpdesk Project Leader, Consulting Tools Project Leader,
Expert Consultant and Virus Buster
------------------------------------------------------------------------