What would happen if a user (John Doe) had a fixed license for ARS and he
logged into Remedy and then John Doe gave his ID & PASSWORD to someone else
who logged in as him. Is Remedy intelligent enough to say NO the same
person can't login twice. Or does it allow the login, but the second person
does not have a fixed license or does have a fixed license.

Thanks.

Kind regards,

Ty,

It is not that intelegent, there will be 2 John Does loged in.

Regards,

Nicky Madjarov
Intellico Solutions, Inc.

1507 Hermitage Pk. Dr.
Hermitage, TN 37076
Phone: (615) 883 7591
Mobil : (201) 747 8672
Pager: 2017478672@mobile.att.net
e-mail: nickym@intellicosolutions.net
http://www.intellicosolutions.net
----- Original Message -----
From: "Tyrone Dee"
To:
Sent: Wednesday, December 13, 2000 11:47 AM
Subject: Fixed License?


> **
>
> What would happen if a user (John Doe) had a fixed license for ARS and he
> logged into Remedy and then John Doe gave his ID & PASSWORD to someone
else
> who logged in as him. Is Remedy intelligent enough to say NO the same
> person can't login twice. Or does it allow the login, but the second
person
> does not have a fixed license or does have a fixed license.
>
> Thanks.
>
> Kind regards,
>
>
>

>

The answer to this is NO. Remedy will allow you to login multiple times
with a single id whether its fixed or floating.

Sean Cundiff
Remedy System Administrator
Southern Illinois University, Carbondale
Carbondale, IL 62901-6633
Phone: (618)453-4029 Fax: (618)453-4152

----- Original Message -----
From: "Tyrone Dee"
To:
Sent: Wednesday, December 13, 2000 11:47 AM
Subject: Fixed License?


> **
>
> What would happen if a user (John Doe) had a fixed license for ARS and he
> logged into Remedy and then John Doe gave his ID & PASSWORD to someone
else
> who logged in as him. Is Remedy intelligent enough to say NO the same
> person can't login twice. Or does it allow the login, but the second
person
> does not have a fixed license or does have a fixed license.
>
> Thanks.
>
> Kind regards,
>
>
>

But, what will happen if John Doe who has a fixed license logs into two
places - does both logins have a write license?



-----Original Message-----
From: Sean Cundiff [mailto:scundiff@SIU.EDU]
Sent: Wednesday, December 13, 2000 1:27 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Fixed License?


**

The answer to this is NO. Remedy will allow you to login multiple times
with a single id whether its fixed or floating.

Sean Cundiff
Remedy System Administrator
Southern Illinois University, Carbondale
Carbondale, IL 62901-6633
Phone: (618)453-4029 Fax: (618)453-4152

----- Original Message -----
From: "Tyrone Dee"
To:
Sent: Wednesday, December 13, 2000 11:47 AM
Subject: Fixed License?


> **
>
> What would happen if a user (John Doe) had a fixed license for ARS and he
> logged into Remedy and then John Doe gave his ID & PASSWORD to someone
else
> who logged in as him. Is Remedy intelligent enough to say NO the same
> person can't login twice. Or does it allow the login, but the second
person
> does not have a fixed license or does have a fixed license.
>
> Thanks.
>
> Kind regards,
>
>
>

Tyronne,
A user can log into as many machines as he or she wants to. Remedy does
nothing to stop multiple log ins by the same user.

Roger A. Nall
Project Manager
Remedy Administrator
Covista Communication
888-890-7600x7446
rnall@covistacom.com


-----Original Message-----
From: Tyrone Dee [mailto:tyrone.dee@SOLECT.COM]
Sent: Wednesday, December 13, 2000 12:48 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Fixed License?


**

What would happen if a user (John Doe) had a fixed license for ARS and he
logged into Remedy and then John Doe gave his ID & PASSWORD to someone else
who logged in as him. Is Remedy intelligent enough to say NO the same
person can't login twice. Or does it allow the login, but the second person
does not have a fixed license or does have a fixed license.

Thanks.

Kind regards,

Yes they do.

-----Original Message-----
From: Tyrone Dee [mailto:tyrone.dee@SOLECT.COM]
Sent: Wednesday, December 13, 2000 1:31 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Fixed License?


**

But, what will happen if John Doe who has a fixed license logs into two
places - does both logins have a write license?



-----Original Message-----
From: Sean Cundiff [mailto:scundiff@SIU.EDU]
Sent: Wednesday, December 13, 2000 1:27 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Fixed License?


**

The answer to this is NO. Remedy will allow you to login multiple times
with a single id whether its fixed or floating.

Sean Cundiff
Remedy System Administrator
Southern Illinois University, Carbondale
Carbondale, IL 62901-6633
Phone: (618)453-4029 Fax: (618)453-4152

----- Original Message -----
From: "Tyrone Dee"
To:
Sent: Wednesday, December 13, 2000 11:47 AM
Subject: Fixed License?


> **
>
> What would happen if a user (John Doe) had a fixed license for ARS and he
> logged into Remedy and then John Doe gave his ID & PASSWORD to someone
else
> who logged in as him. Is Remedy intelligent enough to say NO the same
> person can't login twice. Or does it allow the login, but the second
person
> does not have a fixed license or does have a fixed license.
>
> Thanks.
>
> Kind regards,
>
>
>

Ty,

Fixed license belongs to the person, so if he/she is working from 2 places,
it doesn't metter. I'd say it is convenient for technitian on the move, also
anybody can open the new client multiple times, or run particular apps from
the same pc, you see, every time you login into the system.

Regards,

Nicky Madjarov
Intellico Solutions, Inc.

1507 Hermitage Pk. Dr.
Hermitage, TN 37076
Phone: (615) 883 7591
Mobil : (201) 747 8672
Pager: 2017478672@mobile.att.net
e-mail: nickym@intellicosolutions.net
http://www.intellicosolutions.net
----- Original Message -----
From: "Tyrone Dee"
To:
Sent: Wednesday, December 13, 2000 12:31 PM
Subject: Re: Fixed License?


> **
>
> But, what will happen if John Doe who has a fixed license logs into two
> places - does both logins have a write license?
>
>
>
> -----Original Message-----
> From: Sean Cundiff [mailto:scundiff@SIU.EDU]
> Sent: Wednesday, December 13, 2000 1:27 PM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Re: Fixed License?
>
>
> **
>
> The answer to this is NO. Remedy will allow you to login multiple times
> with a single id whether its fixed or floating.
>
> Sean Cundiff
> Remedy System Administrator
> Southern Illinois University, Carbondale
> Carbondale, IL 62901-6633
> Phone: (618)453-4029 Fax: (618)453-4152
>
> ----- Original Message -----
> From: "Tyrone Dee"
> To:
> Sent: Wednesday, December 13, 2000 11:47 AM
> Subject: Fixed License?
>
>
> > **
> >
> > What would happen if a user (John Doe) had a fixed license for ARS and
he
> > logged into Remedy and then John Doe gave his ID & PASSWORD to someone
> else
> > who logged in as him. Is Remedy intelligent enough to say NO the same
> > person can't login twice. Or does it allow the login, but the second
> person
> > does not have a fixed license or does have a fixed license.
> >
> > Thanks.
> >
> > Kind regards,
> >
> >
> >
>
>
>
>
>
>
>
>

>

Tyrone,

Yes.

Sean Cundiff
Remedy System Administrator
Southern Illinois University, Carbondale
Carbondale, IL 62901-6633
Phone: (618)453-4029 Fax: (618)453-4152

----- Original Message -----
From: "Tyrone Dee"
To:
Sent: Wednesday, December 13, 2000 12:31 PM
Subject: Re: Fixed License?


> **
>
> But, what will happen if John Doe who has a fixed license logs into two
> places - does both logins have a write license?
>
>
>
> -----Original Message-----
> From: Sean Cundiff [mailto:scundiff@SIU.EDU]
> Sent: Wednesday, December 13, 2000 1:27 PM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Re: Fixed License?
>
>
> **
>
> The answer to this is NO. Remedy will allow you to login multiple times
> with a single id whether its fixed or floating.
>
> Sean Cundiff
> Remedy System Administrator
> Southern Illinois University, Carbondale
> Carbondale, IL 62901-6633
> Phone: (618)453-4029 Fax: (618)453-4152
>
> ----- Original Message -----
> From: "Tyrone Dee"
> To:
> Sent: Wednesday, December 13, 2000 11:47 AM
> Subject: Fixed License?
>
>
> > **
> >
> > What would happen if a user (John Doe) had a fixed license for ARS and
he
> > logged into Remedy and then John Doe gave his ID & PASSWORD to someone
> else
> > who logged in as him. Is Remedy intelligent enough to say NO the same
> > person can't login twice. Or does it allow the login, but the second
> person
> > does not have a fixed license or does have a fixed license.
> >
> > Thanks.
> >
> > Kind regards,
> >
> >
> >
>
>
>
>
>
>
>
>

Big Question on this subject:

Let's say I bought :

ARS+HD apps = $ 20, 000
Fixed/Float Lic = $ 10, 000

I bought Basic Tech support, which is 15% product cost, it supposed to be 15% of
20,000.
But Remedy charging 15% of 30,000 for Tech Support.
Can I exclude support for User Lic. fee? Why do I need tech Support for User
Licenses?

Thanks,
ravi

yep, belive it or not.

-----Original Message-----
From: Tyrone Dee [mailto:tyrone.dee@SOLECT.COM]
Sent: Wednesday, December 13, 2000 6:31 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Fixed License?


**

But, what will happen if John Doe who has a fixed license logs into two
places - does both logins have a write license?



-----Original Message-----
From: Sean Cundiff [mailto:scundiff@SIU.EDU]
Sent: Wednesday, December 13, 2000 1:27 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Fixed License?


**

The answer to this is NO. Remedy will allow you to login multiple times
with a single id whether its fixed or floating.

Sean Cundiff
Remedy System Administrator
Southern Illinois University, Carbondale
Carbondale, IL 62901-6633
Phone: (618)453-4029 Fax: (618)453-4152

----- Original Message -----
From: "Tyrone Dee"
To:
Sent: Wednesday, December 13, 2000 11:47 AM
Subject: Fixed License?


> **
>
> What would happen if a user (John Doe) had a fixed license for ARS and he
> logged into Remedy and then John Doe gave his ID & PASSWORD to someone
else
> who logged in as him. Is Remedy intelligent enough to say NO the same
> person can't login twice. Or does it allow the login, but the second
person
> does not have a fixed license or does have a fixed license.
>
> Thanks.
>
> Kind regards,
>
>
>

-----Original Message-----
From: Ajay Paul [ mailto:ajayp@NCNEXPRESS.COM]
Sent: Thursday, 14 December 2000 6:19 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Fixed License?


**

yep, belive it or not.

-----Original Message-----
From: Tyrone Dee [ mailto:tyrone.dee@SOLECT.COM]
Sent: Wednesday, December 13, 2000 6:31 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Fixed License?


**

But, what will happen if John Doe who has a fixed license logs into two
places - does both logins have a write license?



-----Original Message-----
From: Sean Cundiff [ mailto:scundiff@SIU.EDU]
Sent: Wednesday, December 13, 2000 1:27 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Fixed License?


**

The answer to this is NO. Remedy will allow you to login multiple times
with a single id whether its fixed or floating.

Sean Cundiff
Remedy System Administrator
Southern Illinois University, Carbondale
Carbondale, IL 62901-6633
Phone: (618)453-4029 Fax: (618)453-4152

----- Original Message -----
From: "Tyrone Dee"
To:
Sent: Wednesday, December 13, 2000 11:47 AM
Subject: Fixed License?


> **
>
> What would happen if a user (John Doe) had a fixed license for ARS and he
> logged into Remedy and then John Doe gave his ID & PASSWORD to someone
else
> who logged in as him. Is Remedy intelligent enough to say NO the same
> person can't login twice. Or does it allow the login, but the second
person
> does not have a fixed license or does have a fixed license.
>
> Thanks.
>
> Kind regards,
>
>
>

-----Original Message-----
From: Ravi Bommareddy [ mailto:Ravi.Bommareddy@JWT.COM]
Sent: Thursday, 14 December 2000 6:17 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Fixed License?


**

Big Question on this subject:

Let's say I bought :

ARS+HD apps = $ 20, 000
Fixed/Float Lic = $ 10, 000

I bought Basic Tech support, which is 15% product cost, it supposed to be 15% of
20,000.
But Remedy charging 15% of 30,000 for Tech Support.
Can I exclude support for User Lic. fee? Why do I need tech Support for User
Licenses?

Thanks,
ravi

I don't see anything wrong with this. It saves User time and money(?)
Eventhough Joe Logged @ two places the Updates he makes will go through ARadmin.
DBMS will take care of data concurrency problems!

Thanks,
ravi

Isn't there something in the license agreement that says you can not have
multiple users for one login id?!

Thank you,
Patty Cottrill
Remedy Administrator
IMCI Technologies
703 723-2412



-----Original Message-----
From: Roger Nall [mailto:rnall@COVISTACOM.COM]
Sent: Wednesday, December 13, 2000 1:30 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Fixed License?


**

Tyronne,
A user can log into as many machines as he or she wants to. Remedy does
nothing to stop multiple log ins by the same user.

Roger A. Nall
Project Manager
Remedy Administrator
Covista Communication
888-890-7600x7446
rnall@covistacom.com


-----Original Message-----
From: Tyrone Dee [mailto:tyrone.dee@SOLECT.COM]
Sent: Wednesday, December 13, 2000 12:48 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Fixed License?


**

What would happen if a user (John Doe) had a fixed license for ARS and he
logged into Remedy and then John Doe gave his ID & PASSWORD to someone else
who logged in as him. Is Remedy intelligent enough to say NO the same
person can't login twice. Or does it allow the login, but the second person
does not have a fixed license or does have a fixed license.

Thanks.

Kind regards,

Patty is correct.

From the Software License Agreement
Section 1: "License Grant"
subsection C: "Fixed v. Floating Licenses.
sub-subsection iii: ... snip ... Use of an alias to allow multiple
individuals to share the same license ... snip ... constitute a material
breach of this Agreement.

-ivan-



Patty Cottrill wrote:
>
> **
>
> Isn't there something in the license agreement that says you can not have
> multiple users for one login id?!
>
> Thank you,
> Patty Cottrill
> Remedy Administrator
> IMCI Technologies
> 703 723-2412
>
>
> -----Original Message-----
> From: Roger Nall [mailto:rnall@COVISTACOM.COM]
> Sent: Wednesday, December 13, 2000 1:30 PM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Re: Fixed License?
>
> **
>
> Tyronne,
> A user can log into as many machines as he or she wants to. Remedy does
> nothing to stop multiple log ins by the same user.
>
> Roger A. Nall
> Project Manager
> Remedy Administrator
> Covista Communication
> 888-890-7600x7446
> rnall@covistacom.com
>
> -----Original Message-----
> From: Tyrone Dee [mailto:tyrone.dee@SOLECT.COM]
> Sent: Wednesday, December 13, 2000 12:48 PM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Fixed License?
>
> **
>
> What would happen if a user (John Doe) had a fixed license for ARS and he
> logged into Remedy and then John Doe gave his ID & PASSWORD to someone else
> who logged in as him. Is Remedy intelligent enough to say NO the same
> person can't login twice. Or does it allow the login, but the second person
> does not have a fixed license or does have a fixed license.
>
> Thanks.
>
> Kind regards,
>
>
>
>
>
>
>
>
>
>
>

--
Ivan Runions
Information Technology
University of Calgary
Calgary Alberta Canada
(403) 220-4437

Good question.

Why should we pay for support on licenses!



-----Original Message-----
From: Ravi Bommareddy [mailto:Ravi.Bommareddy@JWT.COM]
Sent: Wednesday, December 13, 2000 2:17 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Fixed License?


**

Big Question on this subject:

Let's say I bought :

ARS+HD apps = $ 20, 000
Fixed/Float Lic = $ 10, 000

I bought Basic Tech support, which is 15% product cost, it supposed to be
15% of
20,000.
But Remedy charging 15% of 30,000 for Tech Support.
Can I exclude support for User Lic. fee? Why do I need tech Support for User
Licenses?

Thanks,
ravi

I don't think any of us would breach a software agreement - we are all
professionals.

-----Original Message-----
From: Ivan Runions [mailto:irunions@UCALGARY.CA]
Sent: Thursday, December 14, 2000 12:56 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Fixed License?


**

Patty is correct.

From the Software License Agreement
Section 1: "License Grant"
subsection C: "Fixed v. Floating Licenses.
sub-subsection iii: ... snip ... Use of an alias to allow multiple
individuals to share the same license ... snip ... constitute a material
breach of this Agreement.

-ivan-



Patty Cottrill wrote:
>
> **
>
> Isn't there something in the license agreement that says you can not have
> multiple users for one login id?!
>
> Thank you,
> Patty Cottrill
> Remedy Administrator
> IMCI Technologies
> 703 723-2412
>
>
> -----Original Message-----
> From: Roger Nall [mailto:rnall@COVISTACOM.COM]
> Sent: Wednesday, December 13, 2000 1:30 PM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Re: Fixed License?
>
> **
>
> Tyronne,
> A user can log into as many machines as he or she wants to. Remedy does
> nothing to stop multiple log ins by the same user.
>
> Roger A. Nall
> Project Manager
> Remedy Administrator
> Covista Communication
> 888-890-7600x7446
> rnall@covistacom.com
>
> -----Original Message-----
> From: Tyrone Dee [mailto:tyrone.dee@SOLECT.COM]
> Sent: Wednesday, December 13, 2000 12:48 PM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Fixed License?
>
> **
>
> What would happen if a user (John Doe) had a fixed license for ARS and he
> logged into Remedy and then John Doe gave his ID & PASSWORD to someone
else
> who logged in as him. Is Remedy intelligent enough to say NO the same
> person can't login twice. Or does it allow the login, but the second
person
> does not have a fixed license or does have a fixed license.
>
> Thanks.
>
> Kind regards,
>
>
>
>
>
>
>
>
>
>
>


--
Ivan Runions
Information Technology
University of Calgary
Calgary Alberta Canada
(403) 220-4437

Our apps cost 47,000 and Licenses cost 58,000
We're paying 15 % of both costs!!
Eventhough, we never need help on Remedy Licensed users.
Let me know, if any one not paying Support fee for License cost

Thanks,
ravi

Ravi,

The support on licenses is support for the base ARSystem.

The support on applications is for support of the applications,
definitions, apps server, etc.

At my helpdesk we don't have any applications as we run home-grown apps.
If they removed the support charges on normal licenses, we would be very
happy :-)



regards,


Barry Cox
Remedy Technical Consultant


CSC Australia


Phone +61 2 4222 7866
Fax +61 2 4222 7707
email bcox6@csc.com.au



Ravi Bommareddy
.COM> cc:
Sent by: "Action Subject: Re: Fixed License?
Request System
discussion
list(ARSList)"
STAIT.COM>


15/12/00 06:49
Please respond to
"Action Request
System discussion
list(ARSList)"






**

Our apps cost 47,000 and Licenses cost 58,000
We're paying 15 % of both costs!!
Eventhough, we never need help on Remedy Licensed users.
Let me know, if any one not paying Support fee for License cost

Thanks,
ravi

Ok, If Support fee for lic. is support for ARsystem, here is my question.
If you company A buy ARS + 50 Lic. paying a lot more than Company B, which
bought ARS + 5 Licenses.
In reality Remedy users don't call Remedy support. In both cases, only Remedy
Admin or Remedy developer call for support.
As Remedy Admin and developer, I see this: No matter how many lic. we have, my
calls to get clarifications/doubts/help to Remedy Tech supoort doesn't change.
Do you agree?
Thanks.
ravi

I hate to say it, my friend, but you're tilting against a windmill that
isn't going to budge. I'd advise you to not waste any more energy fighting
this, because you're probably not going to have any effect on a large
company's revenue producing mechanism.

Rick Cook
Remedy Consultant
Herrick Douglass Technology Development

----- Original Message -----
From: "Ravi Bommareddy"
To:
Sent: Friday, December 15, 2000 6:10 AM
Subject: Re: Fixed License?


> **
>
> Ok, If Support fee for lic. is support for ARsystem, here is my question.
> If you company A buy ARS + 50 Lic. paying a lot more than Company B, which
> bought ARS + 5 Licenses.
> In reality Remedy users don't call Remedy support. In both cases, only
Remedy
> Admin or Remedy developer call for support.
> As Remedy Admin and developer, I see this: No matter how many lic. we
have, my
> calls to get clarifications/doubts/help to Remedy Tech supoort doesn't
change.
> Do you agree?
> Thanks.
> ravi
>
>
>

>

It's a bit confusing that the support fee only gives us right to report bugs
and errors in the Remedyproducts, no help with development questions as long
the system works - but - new versions are free, this is as I can see what we
really pay for ?

L ars

-----Ursprungligt meddelande-----
Från: Rick Cook [mailto:rcook@HDTD.COM]
Skickat: 2000-12-15 15:18
Till: ARSLIST@LISTSERV.VISTAIT.COM
Ämne: Re: Fixed License?


**

I hate to say it, my friend, but you're tilting against a windmill that
isn't going to budge. I'd advise you to not waste any more energy fighting
this, because you're probably not going to have any effect on a large
company's revenue producing mechanism.

Rick Cook
Remedy Consultant
Herrick Douglass Technology Development

----- Original Message -----
From: "Ravi Bommareddy"
To:
Sent: Friday, December 15, 2000 6:10 AM
Subject: Re: Fixed License?


> **
>
> Ok, If Support fee for lic. is support for ARsystem, here is my question.
> If you company A buy ARS + 50 Lic. paying a lot more than Company B, which
> bought ARS + 5 Licenses.
> In reality Remedy users don't call Remedy support. In both cases, only
Remedy
> Admin or Remedy developer call for support.
> As Remedy Admin and developer, I see this: No matter how many lic. we
have, my
> calls to get clarifications/doubts/help to Remedy Tech supoort doesn't
change.
> Do you agree?
> Thanks.
> ravi
>
>
>

>

I STRONGLY AGREE !!!!!!!

But, this generates $$$$$$$$$$ for Remedy and therefore not likely to
change.

I think if more of us go together and said NO WAY then things might change.

It is bad enough we are being taken for a ride with the price increases.
And this is not the first time - over the last couple of years prices have
gone up for licenses quite a bit.

To add insult to injury we pay for support for licenses which makes NO
SENSE. But, it comes down to the all mighty dollar.

Just my 2 cents.



-----Original Message-----
From: Ravi Bommareddy [mailto:Ravi.Bommareddy@JWT.COM]
Sent: Friday, December 15, 2000 9:11 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Fixed License?


**

Ok, If Support fee for lic. is support for ARsystem, here is my question.
If you company A buy ARS + 50 Lic. paying a lot more than Company B, which
bought ARS + 5 Licenses.
In reality Remedy users don't call Remedy support. In both cases, only
Remedy
Admin or Remedy developer call for support.
As Remedy Admin and developer, I see this: No matter how many lic. we have,
my
calls to get clarifications/doubts/help to Remedy Tech supoort doesn't
change.
Do you agree?
Thanks.
ravi