I hate to say it, my friend, but you're tilting against a windmill that
isn't going to budge. I'd advise you to not waste any more energy fighting
this, because you're probably not going to have any effect on a large
company's revenue producing mechanism.

Rick Cook
Remedy Consultant
Herrick Douglass Technology Development

----- Original Message -----
From: "Ravi Bommareddy"
To:
Sent: Friday, December 15, 2000 6:10 AM
Subject: Re: Fixed License?


> **
>
> Ok, If Support fee for lic. is support for ARsystem, here is my question.
> If you company A buy ARS + 50 Lic. paying a lot more than Company B, which
> bought ARS + 5 Licenses.
> In reality Remedy users don't call Remedy support. In both cases, only
Remedy
> Admin or Remedy developer call for support.
> As Remedy Admin and developer, I see this: No matter how many lic. we
have, my
> calls to get clarifications/doubts/help to Remedy Tech supoort doesn't
change.
> Do you agree?
> Thanks.
> ravi
>
>
>

>

It's a bit confusing that the support fee only gives us right to report bugs
and errors in the Remedyproducts, no help with development questions as long
the system works - but - new versions are free, this is as I can see what we
really pay for ?

L ars

-----Ursprungligt meddelande-----
Från: Rick Cook [mailto:rcook@HDTD.COM]
Skickat: 2000-12-15 15:18
Till: ARSLIST@LISTSERV.VISTAIT.COM
Ämne: Re: Fixed License?


**

I hate to say it, my friend, but you're tilting against a windmill that
isn't going to budge. I'd advise you to not waste any more energy fighting
this, because you're probably not going to have any effect on a large
company's revenue producing mechanism.

Rick Cook
Remedy Consultant
Herrick Douglass Technology Development

----- Original Message -----
From: "Ravi Bommareddy"
To:
Sent: Friday, December 15, 2000 6:10 AM
Subject: Re: Fixed License?


> **
>
> Ok, If Support fee for lic. is support for ARsystem, here is my question.
> If you company A buy ARS + 50 Lic. paying a lot more than Company B, which
> bought ARS + 5 Licenses.
> In reality Remedy users don't call Remedy support. In both cases, only
Remedy
> Admin or Remedy developer call for support.
> As Remedy Admin and developer, I see this: No matter how many lic. we
have, my
> calls to get clarifications/doubts/help to Remedy Tech supoort doesn't
change.
> Do you agree?
> Thanks.
> ravi
>
>
>

>

I STRONGLY AGREE !!!!!!!

But, this generates $$$$$$$$$$ for Remedy and therefore not likely to
change.

I think if more of us go together and said NO WAY then things might change.

It is bad enough we are being taken for a ride with the price increases.
And this is not the first time - over the last couple of years prices have
gone up for licenses quite a bit.

To add insult to injury we pay for support for licenses which makes NO
SENSE. But, it comes down to the all mighty dollar.

Just my 2 cents.



-----Original Message-----
From: Ravi Bommareddy [mailto:Ravi.Bommareddy@JWT.COM]
Sent: Friday, December 15, 2000 9:11 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Fixed License?


**

Ok, If Support fee for lic. is support for ARsystem, here is my question.
If you company A buy ARS + 50 Lic. paying a lot more than Company B, which
bought ARS + 5 Licenses.
In reality Remedy users don't call Remedy support. In both cases, only
Remedy
Admin or Remedy developer call for support.
As Remedy Admin and developer, I see this: No matter how many lic. we have,
my
calls to get clarifications/doubts/help to Remedy Tech supoort doesn't
change.
Do you agree?
Thanks.
ravi