What would happen if a user (John Doe) had a fixed license for ARS and he
logged into Remedy and then John Doe gave his ID & PASSWORD to someone else
who logged in as him. Is Remedy intelligent enough to say NO the same
person can't login twice. Or does it allow the login, but the second person
does not have a fixed license or does have a fixed license.

Thanks.

Kind regards,

Ty,

It is not that intelegent, there will be 2 John Does loged in.

Regards,

Nicky Madjarov
Intellico Solutions, Inc.

1507 Hermitage Pk. Dr.
Hermitage, TN 37076
Phone: (615) 883 7591
Mobil : (201) 747 8672
Pager: 2017478672@mobile.att.net
e-mail: nickym@intellicosolutions.net
http://www.intellicosolutions.net
----- Original Message -----
From: "Tyrone Dee"
To:
Sent: Wednesday, December 13, 2000 11:47 AM
Subject: Fixed License?


> **
>
> What would happen if a user (John Doe) had a fixed license for ARS and he
> logged into Remedy and then John Doe gave his ID & PASSWORD to someone
else
> who logged in as him. Is Remedy intelligent enough to say NO the same
> person can't login twice. Or does it allow the login, but the second
person
> does not have a fixed license or does have a fixed license.
>
> Thanks.
>
> Kind regards,
>
>
>

>

The answer to this is NO. Remedy will allow you to login multiple times
with a single id whether its fixed or floating.

Sean Cundiff
Remedy System Administrator
Southern Illinois University, Carbondale
Carbondale, IL 62901-6633
Phone: (618)453-4029 Fax: (618)453-4152

----- Original Message -----
From: "Tyrone Dee"
To:
Sent: Wednesday, December 13, 2000 11:47 AM
Subject: Fixed License?


> **
>
> What would happen if a user (John Doe) had a fixed license for ARS and he
> logged into Remedy and then John Doe gave his ID & PASSWORD to someone
else
> who logged in as him. Is Remedy intelligent enough to say NO the same
> person can't login twice. Or does it allow the login, but the second
person
> does not have a fixed license or does have a fixed license.
>
> Thanks.
>
> Kind regards,
>
>
>

But, what will happen if John Doe who has a fixed license logs into two
places - does both logins have a write license?



-----Original Message-----
From: Sean Cundiff [mailto:scundiff@SIU.EDU]
Sent: Wednesday, December 13, 2000 1:27 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Fixed License?


**

The answer to this is NO. Remedy will allow you to login multiple times
with a single id whether its fixed or floating.

Sean Cundiff
Remedy System Administrator
Southern Illinois University, Carbondale
Carbondale, IL 62901-6633
Phone: (618)453-4029 Fax: (618)453-4152

----- Original Message -----
From: "Tyrone Dee"
To:
Sent: Wednesday, December 13, 2000 11:47 AM
Subject: Fixed License?


> **
>
> What would happen if a user (John Doe) had a fixed license for ARS and he
> logged into Remedy and then John Doe gave his ID & PASSWORD to someone
else
> who logged in as him. Is Remedy intelligent enough to say NO the same
> person can't login twice. Or does it allow the login, but the second
person
> does not have a fixed license or does have a fixed license.
>
> Thanks.
>
> Kind regards,
>
>
>

Tyronne,
A user can log into as many machines as he or she wants to. Remedy does
nothing to stop multiple log ins by the same user.

Roger A. Nall
Project Manager
Remedy Administrator
Covista Communication
888-890-7600x7446
rnall@covistacom.com


-----Original Message-----
From: Tyrone Dee [mailto:tyrone.dee@SOLECT.COM]
Sent: Wednesday, December 13, 2000 12:48 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Fixed License?


**

What would happen if a user (John Doe) had a fixed license for ARS and he
logged into Remedy and then John Doe gave his ID & PASSWORD to someone else
who logged in as him. Is Remedy intelligent enough to say NO the same
person can't login twice. Or does it allow the login, but the second person
does not have a fixed license or does have a fixed license.

Thanks.

Kind regards,

Yes they do.

-----Original Message-----
From: Tyrone Dee [mailto:tyrone.dee@SOLECT.COM]
Sent: Wednesday, December 13, 2000 1:31 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Fixed License?


**

But, what will happen if John Doe who has a fixed license logs into two
places - does both logins have a write license?



-----Original Message-----
From: Sean Cundiff [mailto:scundiff@SIU.EDU]
Sent: Wednesday, December 13, 2000 1:27 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Fixed License?


**

The answer to this is NO. Remedy will allow you to login multiple times
with a single id whether its fixed or floating.

Sean Cundiff
Remedy System Administrator
Southern Illinois University, Carbondale
Carbondale, IL 62901-6633
Phone: (618)453-4029 Fax: (618)453-4152

----- Original Message -----
From: "Tyrone Dee"
To:
Sent: Wednesday, December 13, 2000 11:47 AM
Subject: Fixed License?


> **
>
> What would happen if a user (John Doe) had a fixed license for ARS and he
> logged into Remedy and then John Doe gave his ID & PASSWORD to someone
else
> who logged in as him. Is Remedy intelligent enough to say NO the same
> person can't login twice. Or does it allow the login, but the second
person
> does not have a fixed license or does have a fixed license.
>
> Thanks.
>
> Kind regards,
>
>
>

Ty,

Fixed license belongs to the person, so if he/she is working from 2 places,
it doesn't metter. I'd say it is convenient for technitian on the move, also
anybody can open the new client multiple times, or run particular apps from
the same pc, you see, every time you login into the system.

Regards,

Nicky Madjarov
Intellico Solutions, Inc.

1507 Hermitage Pk. Dr.
Hermitage, TN 37076
Phone: (615) 883 7591
Mobil : (201) 747 8672
Pager: 2017478672@mobile.att.net
e-mail: nickym@intellicosolutions.net
http://www.intellicosolutions.net
----- Original Message -----
From: "Tyrone Dee"
To:
Sent: Wednesday, December 13, 2000 12:31 PM
Subject: Re: Fixed License?


> **
>
> But, what will happen if John Doe who has a fixed license logs into two
> places - does both logins have a write license?
>
>
>
> -----Original Message-----
> From: Sean Cundiff [mailto:scundiff@SIU.EDU]
> Sent: Wednesday, December 13, 2000 1:27 PM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Re: Fixed License?
>
>
> **
>
> The answer to this is NO. Remedy will allow you to login multiple times
> with a single id whether its fixed or floating.
>
> Sean Cundiff
> Remedy System Administrator
> Southern Illinois University, Carbondale
> Carbondale, IL 62901-6633
> Phone: (618)453-4029 Fax: (618)453-4152
>
> ----- Original Message -----
> From: "Tyrone Dee"
> To:
> Sent: Wednesday, December 13, 2000 11:47 AM
> Subject: Fixed License?
>
>
> > **
> >
> > What would happen if a user (John Doe) had a fixed license for ARS and
he
> > logged into Remedy and then John Doe gave his ID & PASSWORD to someone
> else
> > who logged in as him. Is Remedy intelligent enough to say NO the same
> > person can't login twice. Or does it allow the login, but the second
> person
> > does not have a fixed license or does have a fixed license.
> >
> > Thanks.
> >
> > Kind regards,
> >
> >
> >
>
>
>
>
>
>
>
>

>

Tyrone,

Yes.

Sean Cundiff
Remedy System Administrator
Southern Illinois University, Carbondale
Carbondale, IL 62901-6633
Phone: (618)453-4029 Fax: (618)453-4152

----- Original Message -----
From: "Tyrone Dee"
To:
Sent: Wednesday, December 13, 2000 12:31 PM
Subject: Re: Fixed License?


> **
>
> But, what will happen if John Doe who has a fixed license logs into two
> places - does both logins have a write license?
>
>
>
> -----Original Message-----
> From: Sean Cundiff [mailto:scundiff@SIU.EDU]
> Sent: Wednesday, December 13, 2000 1:27 PM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Re: Fixed License?
>
>
> **
>
> The answer to this is NO. Remedy will allow you to login multiple times
> with a single id whether its fixed or floating.
>
> Sean Cundiff
> Remedy System Administrator
> Southern Illinois University, Carbondale
> Carbondale, IL 62901-6633
> Phone: (618)453-4029 Fax: (618)453-4152
>
> ----- Original Message -----
> From: "Tyrone Dee"
> To:
> Sent: Wednesday, December 13, 2000 11:47 AM
> Subject: Fixed License?
>
>
> > **
> >
> > What would happen if a user (John Doe) had a fixed license for ARS and
he
> > logged into Remedy and then John Doe gave his ID & PASSWORD to someone
> else
> > who logged in as him. Is Remedy intelligent enough to say NO the same
> > person can't login twice. Or does it allow the login, but the second
> person
> > does not have a fixed license or does have a fixed license.
> >
> > Thanks.
> >
> > Kind regards,
> >
> >
> >
>
>
>
>
>
>
>
>

Big Question on this subject:

Let's say I bought :

ARS+HD apps = $ 20, 000
Fixed/Float Lic = $ 10, 000

I bought Basic Tech support, which is 15% product cost, it supposed to be 15% of
20,000.
But Remedy charging 15% of 30,000 for Tech Support.
Can I exclude support for User Lic. fee? Why do I need tech Support for User
Licenses?

Thanks,
ravi

yep, belive it or not.

-----Original Message-----
From: Tyrone Dee [mailto:tyrone.dee@SOLECT.COM]
Sent: Wednesday, December 13, 2000 6:31 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Fixed License?


**

But, what will happen if John Doe who has a fixed license logs into two
places - does both logins have a write license?



-----Original Message-----
From: Sean Cundiff [mailto:scundiff@SIU.EDU]
Sent: Wednesday, December 13, 2000 1:27 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Fixed License?


**

The answer to this is NO. Remedy will allow you to login multiple times
with a single id whether its fixed or floating.

Sean Cundiff
Remedy System Administrator
Southern Illinois University, Carbondale
Carbondale, IL 62901-6633
Phone: (618)453-4029 Fax: (618)453-4152

----- Original Message -----
From: "Tyrone Dee"
To:
Sent: Wednesday, December 13, 2000 11:47 AM
Subject: Fixed License?


> **
>
> What would happen if a user (John Doe) had a fixed license for ARS and he
> logged into Remedy and then John Doe gave his ID & PASSWORD to someone
else
> who logged in as him. Is Remedy intelligent enough to say NO the same
> person can't login twice. Or does it allow the login, but the second
person
> does not have a fixed license or does have a fixed license.
>
> Thanks.
>
> Kind regards,
>
>
>