I am having trouble installing ARWeb 4.0 becacuse the ServLetExec engine or
file will not load. I get the same error no matter where I load them. The
first error I get is "Uninstaller failed to Initialize, you may not be able
to uninstall this product." and the second is "ComponantError returned the
fololowing data error, Setup will now abort.

Media Name Data
Component ServletExec
File Group Classes
File
Error Number -145


Please Help This is oujr update and we are getting nowhere.

Laren Bailey
Robert Bosch Corporation
Laren.Bailey@us.bosch.com

The JSP engine on the install media is 'bad'. If you install a 'good' JSP
engine and then install ARWeb, the product will 'see' the JSP engine and not
try to reinstall it from the install media. There is a good chance that a
patch might be available on Remedy's web site.

Jan Macdonald


>From: Lawrence Bailey
>Reply-To: "Action Request System discussion list(ARSList)"
>
>To: ARSLIST@LISTSERV.VISTAIT.COM
>Subject: ServLetExec
>Date: Thu, 9 Nov 2000 06:56:17 -0600
>
>**
>
>I am having trouble installing ARWeb 4.0 becacuse the ServLetExec engine or
>file will not load. I get the same error no matter where I load them. The
>first error I get is "Uninstaller failed to Initialize, you may not be able
>to uninstall this product." and the second is "ComponantError returned the
>fololowing data error, Setup will now abort.
>
> Media Name Data
> Component ServletExec
> File Group Classes
> File
> Error Number -145
>
>
>Please Help This is oujr update and we are getting nowhere.
>
>Laren Bailey
>Robert Bosch Corporation
>Laren.Bailey@us.bosch.com
>
>
>
>

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Lawrence,

I had the same troubles not too long ago. After checking out the
InstallShield web site and putting some things together (including hacking
out all the text strings in the setup.ins), it appears that remedy put
together their own installation package for ServletExec.

The error -145 means the InstallDir variable isn't set correctly, as you'll
notice when you try to setup, and it doesn't prompt for an installation
target directory. Oddly enough, the Remedy specific text strings in the .ins
are essentially "Remedy recommends installing to the default directory".

This all tells me someone over there blew it :)

I've put a ServletExec 2.2 installation on our FTP site at

ftp://ftp.allegiant-tech.com/ServletExec_ISAPI_2_2c.exe

Grab it from there, remove the HKEY\Software\New Atalanta key from the
registry, run the ServletExec install then reinstall ARWeb and you should be
fine.

Hope this helps,

Chris Woyton
Sr. System Engineer
Allegiant Technology
http://www.allegiant-tech.com
chris@allegiant-tech.com

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@LISTSERV.VISTAIT.COM]On Behalf Of Lawrence Bailey
Sent: Thursday, November 09, 2000 5:56 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: ServLetExec


**

I am having trouble installing ARWeb 4.0 becacuse the ServLetExec engine or
file will not load. I get the same error no matter where I load them. The
first error I get is "Uninstaller failed to Initialize, you may not be able
to uninstall this product." and the second is "ComponantError returned the
fololowing data error, Setup will now abort.

Media Name Data
Component ServletExec
File Group Classes
File
Error Number -145


Please Help This is oujr update and we are getting nowhere.

Laren Bailey
Robert Bosch Corporation
Laren.Bailey@us.bosch.com