When you created your rules were they server based or client based rules?
It sounds like you creates client based which means when you open Outlook
they will fire.
-----Original Message-----
From: Ruediger Tams [mailto:rtams@DEBIS.COM]
Sent: Wednesday, October 11, 2000 10:08 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Tip of the week - just a flop?
**
Hello List!
I've checked the Remedy Tip of the Week for ARMailEx of 7thJune 1999:
##
Remedy mail service it will send all the items in the mailntfy directory
The cause of this behavior can be traced to the inbox of the
Exchange/Outlook client.
What is happening is that there are items in the Exchange "inbox" that
Remedy is trying to process.
As you know, tickets may be submitted to the ARSystem via email templates.
When the Remedy mail service starts it will check for, and send out all
items in the mailntfy directory, once it has sent all the items out the
service will move on to the inbox (to see if there are any submits to
process) If there are items in the inbox that the mail service does not
recognize, such as "UNDELIVERABLE" messages or Microsoft "Welcome" messages
the service will hang.
- The solution is to stop the Remedy mail service from control panel
- login to the NT/Remedy server as the Remedy mail account that was created
for mail
- open the Exchange or Outlook client and delete all items from the inbox
- log off of NT as the Mail account and back on as your normal Admin
account
- restart the mail service. Mail will now send and continue to send
You can help prevent this behavior by establishing "rules" in the
Exchange/Outlook client for example, create a rule that moves all
"UNDELIVERABLE" messages from the inbox to an undeliverable folder.
Creating rules are beyond the scope of Remedy support, however should be
considered by the end user.
##
The tip for creating rules do not work. It do not work for Exchange
Integration and for POP3 Integration, either.
I've set up different rules with the Outlook97 Rules Assistant. I've used
the "forward to" option in this assistant
to forward the eMail failure response to me. But I never receive this
eMails.
Is somebody out there who implemented this tip successfully?
Are there some special remarkable hints?
Thanks in advance ! :-)
--
Mit freundlichen Gruessen / Best regards
Ruediger Tams
debis Systemhaus PCM
ZUHD Hamburg, Germany
Fon. 0049 40 27 87 3 160
Fax. 0049 40 27 87 3 199
E-Mail: RTAMS@debis.com
# Always two there are - a master and an apprentice... #
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