I am trying to build a new Help Desk quick reference manual.
Does anyone have any electronic documents or presentations?

I am training my users on ARS 4.5 and Help Desk 4.0.

Thanks,


Michele

Dear Mitchele,

I have lot of power point presentations that teaches almost everything about
Remedy, titles include:

Help Desk v4.0
Change management v4.0
User Tool
Admin Tool
Asset Management v4.0
API System Programming

Plus many others. Each group of PPT files is 20-30MB in size, I can send you
whatever you want directly to your e-mail address but you have to ask your
e-mail administrator first to grow-up your mailbox quota.

PS: User and Admin PPT file are v4.0 but can be modified to v4.5 very
easily, propably few hours of work.

Thanking you,

Very truly yours,
Ashraf Elrefaey

> -----Original Message-----
> From: Michele Flythe [SMTP:mflythe@NET2PHONE.COM]
> Sent: Wednesday, September 06, 2000 9:52 AM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Help Desk Manual
>
> **
>
> I am trying to build a new Help Desk quick reference manual.
> Does anyone have any electronic documents or presentations?
>
> I am training my users on ARS 4.5 and Help Desk 4.0.
>
> Thanks,
>
>
> Michele
>
>
>
>

Ashraf,

I'd be interested in your presentations also. Any chance of getting them
put on a webserver?

Thanks,

Rick

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@LISTSERV.VISTAIT.COM]On Behalf Of Ashraf Elrefaey
Sent: Tuesday, September 05, 2000 6:13 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Help Desk Manual


**

Dear Mitchele,

I have lot of power point presentations that teaches almost everything about
Remedy, titles include:

Help Desk v4.0
Change management v4.0
User Tool
Admin Tool
Asset Management v4.0
API System Programming

Plus many others. Each group of PPT files is 20-30MB in size, I can send you
whatever you want directly to your e-mail address but you have to ask your
e-mail administrator first to grow-up your mailbox quota.

PS: User and Admin PPT file are v4.0 but can be modified to v4.5 very
easily, propably few hours of work.

Thanking you,

Very truly yours,
Ashraf Elrefaey

> -----Original Message-----
> From: Michele Flythe [SMTP:mflythe@NET2PHONE.COM]
> Sent: Wednesday, September 06, 2000 9:52 AM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Help Desk Manual
>
> **
>
> I am trying to build a new Help Desk quick reference manual.
> Does anyone have any electronic documents or presentations?
>
> I am training my users on ARS 4.5 and Help Desk 4.0.
>
> Thanks,
>
>
> Michele
>
>
>
>

Ashraf,
Can you upload those files to me ftp site, here is the address -
ftp://box445:1qwerty@dropbox.compaq.com/Remedy/

Thank You!

* "Life can only disappoint you if you let it." -- Mark Hopkins
________________________________________________
COMPAQ Computer Corporation
ISSD Tools Group
* Henry.Gilbert@Compaq.com
* 281.518.4915



-----Original Message-----
From: Rick Phillips [mailto:rick@NETFIRST.COM]
Sent: Tuesday, September 05, 2000 6:12 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Help Desk Manual


**

Ashraf,

I'd be interested in your presentations also. Any chance of getting them
put on a webserver?

Thanks,

Rick

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@LISTSERV.VISTAIT.COM]On Behalf Of Ashraf Elrefaey
Sent: Tuesday, September 05, 2000 6:13 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Help Desk Manual


**

Dear Mitchele,

I have lot of power point presentations that teaches almost everything about
Remedy, titles include:

Help Desk v4.0
Change management v4.0
User Tool
Admin Tool
Asset Management v4.0
API System Programming

Plus many others. Each group of PPT files is 20-30MB in size, I can send you
whatever you want directly to your e-mail address but you have to ask your
e-mail administrator first to grow-up your mailbox quota.

PS: User and Admin PPT file are v4.0 but can be modified to v4.5 very
easily, propably few hours of work.

Thanking you,

Very truly yours,
Ashraf Elrefaey

> -----Original Message-----
> From: Michele Flythe [SMTP:mflythe@NET2PHONE.COM]
> Sent: Wednesday, September 06, 2000 9:52 AM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Help Desk Manual
>
> **
>
> I am trying to build a new Help Desk quick reference manual.
> Does anyone have any electronic documents or presentations?
>
> I am training my users on ARS 4.5 and Help Desk 4.0.
>
> Thanks,
>
>
> Michele
>
>
>
>

could you send it jniu@net2phone.com --- he is my assistant. His mailbox
should have plenty of room.

And another copy to mailreading@aol.com -- thanks so much!

Michele

Ashraf

I'd be really interested in those too. Could you try
m_worsdell@hotmail.com.

Regards
Matt





Rick Phillips
To: ARSLIST@LISTSERV.VISTAIT.COM
Sent by: "Action cc:
Request System Subject: Re: Help Desk Manual
discussion
list(ARSList)"
STAIT.COM>


06/09/00 00:11
Please respond to
"Action Request
System discussion
list(ARSList)"






**

Ashraf,

I'd be interested in your presentations also. Any chance of getting them
put on a webserver?

Thanks,

Rick

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@LISTSERV.VISTAIT.COM]On Behalf Of Ashraf Elrefaey
Sent: Tuesday, September 05, 2000 6:13 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Help Desk Manual


**

Dear Mitchele,

I have lot of power point presentations that teaches almost everything
about
Remedy, titles include:

Help Desk v4.0
Change management v4.0
User Tool
Admin Tool
Asset Management v4.0
API System Programming

Plus many others. Each group of PPT files is 20-30MB in size, I can send
you
whatever you want directly to your e-mail address but you have to ask your
e-mail administrator first to grow-up your mailbox quota.

PS: User and Admin PPT file are v4.0 but can be modified to v4.5 very
easily, propably few hours of work.

Thanking you,

Very truly yours,
Ashraf Elrefaey

> -----Original Message-----
> From: Michele Flythe [SMTP:mflythe@NET2PHONE.COM]
> Sent: Wednesday, September 06, 2000 9:52 AM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Help Desk Manual
>
> **
>
> I am trying to build a new Help Desk quick reference manual.
> Does anyone have any electronic documents or presentations?
>
> I am training my users on ARS 4.5 and Help Desk 4.0.
>
> Thanks,
>
>
> Michele
>
>
>
>

Ashraf,
I'm interested in them too, could you send them to:

remedy.admin@us.abb.com

Thanks

John


|------------->
|(Embedded |
|image moved |
|to file: |
|pic31640.pcx)|
| |
|------------->
>------------------------------------------------------------------------|
|Matt Worsdell |
|09/06/2000 02:52 AM |
>------------------------------------------------------------------------|



Please respond to "Action Request System discussion list(ARSList)"


To: ARSLIST@LISTSERV.VISTAIT.COM
cc: (bcc: RemedyAdmin USSEV/USSEV/ABB)
Subject: Re: Help Desk Manual

Security Level:? Internal



**

Ashraf

I'd be really interested in those too. Could you try
m_worsdell@hotmail.com.

Regards
Matt





Rick Phillips
To:
ARSLIST@LISTSERV.VISTAIT.COM
Sent by: "Action cc:
Request System Subject: Re: Help Desk
Manual
discussion
list(ARSList)"
STAIT.COM>


06/09/00 00:11
Please respond to
"Action Request
System discussion
list(ARSList)"






**

Ashraf,

I'd be interested in your presentations also. Any chance of getting them
put on a webserver?

Thanks,

Rick

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@LISTSERV.VISTAIT.COM]On Behalf Of Ashraf Elrefaey
Sent: Tuesday, September 05, 2000 6:13 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Help Desk Manual


**

Dear Mitchele,

I have lot of power point presentations that teaches almost everything
about
Remedy, titles include:

Help Desk v4.0
Change management v4.0
User Tool
Admin Tool
Asset Management v4.0
API System Programming

Plus many others. Each group of PPT files is 20-30MB in size, I can send
you
whatever you want directly to your e-mail address but you have to ask your
e-mail administrator first to grow-up your mailbox quota.

PS: User and Admin PPT file are v4.0 but can be modified to v4.5 very
easily, propably few hours of work.

Thanking you,

Very truly yours,
Ashraf Elrefaey

> -----Original Message-----
> From: Michele Flythe [SMTP:mflythe@NET2PHONE.COM]
> Sent: Wednesday, September 06, 2000 9:52 AM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Help Desk Manual
>
> **
>
> I am trying to build a new Help Desk quick reference manual.
> Does anyone have any electronic documents or presentations?
>
> I am training my users on ARS 4.5 and Help Desk 4.0.
>
> Thanks,
>
>
> Michele
>
>
>
>

Ashraf I would like a copy of these power point presentations also, would it
be possible for you to ZIP them up into one file and send them to me, my
mail box restriction on size is 2MB. Is this large enough?

Thanks

Willie L. Baria
wlba@chevron.com
281-596-2267 (office)
281-596-3008 (Fax)




> -----Original Message-----
> From: Ashraf Elrefaey [SMTP:refaey@WORKFLOW.CO.NZ]
> Sent: Tuesday, September 05, 2000 5:13 PM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Re: Help Desk Manual
>
> **
>
> Dear Mitchele,
>
> I have lot of power point presentations that teaches almost everything
> about
> Remedy, titles include:
>
> Help Desk v4.0
> Change management v4.0
> User Tool
> Admin Tool
> Asset Management v4.0
> API System Programming
>
> Plus many others. Each group of PPT files is 20-30MB in size, I can send
> you
> whatever you want directly to your e-mail address but you have to ask your
> e-mail administrator first to grow-up your mailbox quota.
>
> PS: User and Admin PPT file are v4.0 but can be modified to v4.5 very
> easily, propably few hours of work.
>
> Thanking you,
>
> Very truly yours,
> Ashraf Elrefaey
>
> > -----Original Message-----
> > From: Michele Flythe [SMTP:mflythe@NET2PHONE.COM]
> > Sent: Wednesday, September 06, 2000 9:52 AM
> > To: ARSLIST@LISTSERV.VISTAIT.COM
> > Subject: Help Desk Manual
> >
> > **
> >
> > I am trying to build a new Help Desk quick reference manual.
> > Does anyone have any electronic documents or presentations?
> >
> > I am training my users on ARS 4.5 and Help Desk 4.0.
> >
> > Thanks,
> >
> >
> > Michele
> >
> >
> >
> >
>
>
>
>

Hi Ashraf, I am very interested in your presentation. If you would please
forward a copy I would deeply appreciate it.
Thanks!!!

Peter Joran
Litton-PRC
703 556-1632

-----Original Message-----
From: Ashraf Elrefaey [mailto:refaey@WORKFLOW.CO.NZ]
Sent: Tuesday, September 05, 2000 6:13 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Help Desk Manual

**

Dear Mitchele,

I have lot of power point presentations that teaches almost everything about
Remedy, titles include:

Help Desk v4.0
Change management v4.0
User Tool
Admin Tool
Asset Management v4.0
API System Programming

Plus many others. Each group of PPT files is 20-30MB in size, I can send you
whatever you want directly to your e-mail address but you have to ask your
e-mail administrator first to grow-up your mailbox quota.

PS: User and Admin PPT file are v4.0 but can be modified to v4.5 very
easily, propably few hours of work.

Thanking you,

Very truly yours,
Ashraf Elrefaey

> -----Original Message-----
> From: Michele Flythe [SMTP:mflythe@NET2PHONE.COM]
> Sent: Wednesday, September 06, 2000 9:52 AM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Help Desk Manual
>
> **
>
> I am trying to build a new Help Desk quick reference manual.
> Does anyone have any electronic documents or presentations?
>
> I am training my users on ARS 4.5 and Help Desk 4.0.
>
> Thanks,
>
>
> Michele
>
>
>
>

Hi Ashraf,

Could I also get a copy of these .ppt slides.

ian.pillion@eei.ericsson.se

Thank you.
Rgds,
Ian

> -----Original Message-----
> From: Ashraf Elrefaey [SMTP:refaey@WORKFLOW.CO.NZ]
> Sent: Tuesday, September 05, 2000 5:13 PM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Re: Help Desk Manual
>
> **
>
> Dear Mitchele,
>
> I have lot of power point presentations that teaches almost everything
> about
> Remedy, titles include:
>
> Help Desk v4.0
> Change management v4.0
> User Tool
> Admin Tool
> Asset Management v4.0
> API System Programming
>
> Plus many others. Each group of PPT files is 20-30MB in size, I can send
> you
> whatever you want directly to your e-mail address but you have to ask your
> e-mail administrator first to grow-up your mailbox quota.
>
> PS: User and Admin PPT file are v4.0 but can be modified to v4.5 very
> easily, propably few hours of work.
>
> Thanking you,
>
> Very truly yours,
> Ashraf Elrefaey
>
> > -----Original Message-----
> > From: Michele Flythe [SMTP:mflythe@NET2PHONE.COM]
> > Sent: Wednesday, September 06, 2000 9:52 AM
> > To: ARSLIST@LISTSERV.VISTAIT.COM
> > Subject: Help Desk Manual
> >
> > **
> >
> > I am trying to build a new Help Desk quick reference manual.
> > Does anyone have any electronic documents or presentations?
> >
> > I am training my users on ARS 4.5 and Help Desk 4.0.
> >
> > Thanks,
> >
> >
> > Michele
> >
> >
> >
> >
>
>
>
>

Thanks
maria_calabrese@bose.com

-----Original Message-----
From: Joran Peter [ mailto:Joran_Peter@PRC.COM]
Sent: Wednesday, September 06, 2000 8:27 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Help Desk Manual


**

Hi Ashraf, I am very interested in your presentation. If you would please
forward a copy I would deeply appreciate it.
Thanks!!!

Peter Joran
Litton-PRC
703 556-1632

-----Original Message-----
From: Ashraf Elrefaey [ mailto:refaey@WORKFLOW.CO.NZ]
Sent: Tuesday, September 05, 2000 6:13 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Help Desk Manual

**

Dear Mitchele,

I have lot of power point presentations that teaches almost everything about
Remedy, titles include:

Help Desk v4.0
Change management v4.0
User Tool
Admin Tool
Asset Management v4.0
API System Programming

Plus many others. Each group of PPT files is 20-30MB in size, I can send you
whatever you want directly to your e-mail address but you have to ask your
e-mail administrator first to grow-up your mailbox quota.

PS: User and Admin PPT file are v4.0 but can be modified to v4.5 very
easily, propably few hours of work.

Thanking you,

Very truly yours,
Ashraf Elrefaey

> -----Original Message-----
> From: Michele Flythe [SMTP:mflythe@NET2PHONE.COM]
> Sent: Wednesday, September 06, 2000 9:52 AM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Help Desk Manual
>
> **
>
> I am trying to build a new Help Desk quick reference manual.
> Does anyone have any electronic documents or presentations?
>
> I am training my users on ARS 4.5 and Help Desk 4.0.
>
> Thanks,
>
>
> Michele
>
>
>
>

May I suggest we get Mark to upload the presentation to his website
http://www.mainhelpdesk.com or upload it to the
http://SharedKnowledge.intranets.com site as a lot of people are interested
in the slides.

FYI: I am interested as well :)

Fred Grooms

-----Original Message-----
From: Ian Pillion (EEI) [mailto:Ian.Pillion@EEI.ERICSSON.SE]
Sent: Wednesday, September 06, 2000 7:37 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Help Desk Manual


**

Hi Ashraf,

Could I also get a copy of these .ppt slides.

ian.pillion@eei.ericsson.se

Thank you.
Rgds,
Ian

> -----Original Message-----
> From: Ashraf Elrefaey [SMTP:refaey@WORKFLOW.CO.NZ]
> Sent: Tuesday, September 05, 2000 5:13 PM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Re: Help Desk Manual
>
> **
>
> Dear Mitchele,
>
> I have lot of power point presentations that teaches almost everything
> about
> Remedy, titles include:
>
> Help Desk v4.0
> Change management v4.0
> User Tool
> Admin Tool
> Asset Management v4.0
> API System Programming
>
> Plus many others. Each group of PPT files is 20-30MB in size, I can send
> you
> whatever you want directly to your e-mail address but you have to ask your
> e-mail administrator first to grow-up your mailbox quota.
>
> PS: User and Admin PPT file are v4.0 but can be modified to v4.5 very
> easily, propably few hours of work.
>
> Thanking you,
>
> Very truly yours,
> Ashraf Elrefaey
>
> > -----Original Message-----
> > From: Michele Flythe [SMTP:mflythe@NET2PHONE.COM]
> > Sent: Wednesday, September 06, 2000 9:52 AM
> > To: ARSLIST@LISTSERV.VISTAIT.COM
> > Subject: Help Desk Manual
> >
> > **
> >
> > I am trying to build a new Help Desk quick reference manual.
> > Does anyone have any electronic documents or presentations?
> >
> > I am training my users on ARS 4.5 and Help Desk 4.0.
> >
> > Thanks,
> >
> >
> > Michele
> >
> >
> >
> >
>
>
>
>

I to would also like a copy of that.

Thanks.

Tyrone


-----Original Message-----
From: Ian Pillion (EEI) [mailto:Ian.Pillion@EEI.ERICSSON.SE]
Sent: Wednesday, September 06, 2000 8:37 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Help Desk Manual


**

Hi Ashraf,

Could I also get a copy of these .ppt slides.

ian.pillion@eei.ericsson.se

Thank you.
Rgds,
Ian

> -----Original Message-----
> From: Ashraf Elrefaey [SMTP:refaey@WORKFLOW.CO.NZ]
> Sent: Tuesday, September 05, 2000 5:13 PM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Re: Help Desk Manual
>
> **
>
> Dear Mitchele,
>
> I have lot of power point presentations that teaches almost everything
> about
> Remedy, titles include:
>
> Help Desk v4.0
> Change management v4.0
> User Tool
> Admin Tool
> Asset Management v4.0
> API System Programming
>
> Plus many others. Each group of PPT files is 20-30MB in size, I can send
> you
> whatever you want directly to your e-mail address but you have to ask your
> e-mail administrator first to grow-up your mailbox quota.
>
> PS: User and Admin PPT file are v4.0 but can be modified to v4.5 very
> easily, propably few hours of work.
>
> Thanking you,
>
> Very truly yours,
> Ashraf Elrefaey
>
> > -----Original Message-----
> > From: Michele Flythe [SMTP:mflythe@NET2PHONE.COM]
> > Sent: Wednesday, September 06, 2000 9:52 AM
> > To: ARSLIST@LISTSERV.VISTAIT.COM
> > Subject: Help Desk Manual
> >
> > **
> >
> > I am trying to build a new Help Desk quick reference manual.
> > Does anyone have any electronic documents or presentations?
> >
> > I am training my users on ARS 4.5 and Help Desk 4.0.
> >
> > Thanks,
> >
> >
> > Michele
> >
> >
> >
> >
>
>
>
>

Ashraf, could you please add me to the growing list of Help Desk Manual
requesters. I appreciate it if you email a copy of the subject topic. Thanks
in advance.

-----Original Message-----
From: Ashraf Elrefaey [mailto:refaey@WORKFLOW.CO.NZ]
Sent: Tuesday, September 05, 2000 6:13 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Help Desk Manual


**

Dear Mitchele,

I have lot of power point presentations that teaches almost everything about
Remedy, titles include:

Help Desk v4.0
Change management v4.0
User Tool
Admin Tool
Asset Management v4.0
API System Programming

Plus many others. Each group of PPT files is 20-30MB in size, I can send you
whatever you want directly to your e-mail address but you have to ask your
e-mail administrator first to grow-up your mailbox quota.

PS: User and Admin PPT file are v4.0 but can be modified to v4.5 very
easily, propably few hours of work.

Thanking you,

Very truly yours,
Ashraf Elrefaey

> -----Original Message-----
> From: Michele Flythe [SMTP:mflythe@NET2PHONE.COM]
> Sent: Wednesday, September 06, 2000 9:52 AM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Help Desk Manual
>
> **
>
> I am trying to build a new Help Desk quick reference manual.
> Does anyone have any electronic documents or presentations?
>
> I am training my users on ARS 4.5 and Help Desk 4.0.
>
> Thanks,
>
>
> Michele
>
>
>
>

Rather than flooding the listserv with more "me too" requests, perhaps
Ashraf would be kind enough to upload his PPT files to
http://www.allremedy.com/ , http://sharedknowledge.intranets.com/ or any of
the other sites that have volunteered to become public repositories for
Remedy info and utilities. Also, by uploading the files, we would not need
to worry about the mailbox size restrictions or e-mail size filtering that
occurs at many of our companies.

Ashraf, if you are willing to share the slide shows you have, I'm sure there
are many others of us who would be very appreciative.

Steven M. Wieczorek
Telecommunications Technology Group
Science Applications International Corporation

-----Original Message-----
From: Ashraf Elrefaey [mailto:refaey@WORKFLOW.CO.NZ]
Sent: Tuesday, September 05, 2000 6:13 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Help Desk Manual

Dear Mitchele,

I have lot of power point presentations that teaches almost everything about
Remedy, titles include:

Help Desk v4.0
Change management v4.0
User Tool
Admin Tool
Asset Management v4.0
API System Programming

Plus many others. Each group of PPT files is 20-30MB in size, I can send you
whatever you want directly to your e-mail address but you have to ask your
e-mail administrator first to grow-up your mailbox quota.

PS: User and Admin PPT file are v4.0 but can be modified to v4.5 very
easily, propably few hours of work.

Thanking you,

Very truly yours,
Ashraf Elrefaey

> -----Original Message-----
> From: Michele Flythe [SMTP:mflythe@NET2PHONE.COM]
> Sent: Wednesday, September 06, 2000 9:52 AM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Help Desk Manual
>
> I am trying to build a new Help Desk quick reference manual.
> Does anyone have any electronic documents or presentations?
>
> I am training my users on ARS 4.5 and Help Desk 4.0.
>
> Thanks,
> Michele

EXCELLENT IDEA!



-----Original Message-----
From: Grooms, Frederick W [mailto:frederick.w.grooms@NEXTLINK.COM]
Sent: Wednesday, September 06, 2000 8:43 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Help Desk Manual


**

May I suggest we get Mark to upload the presentation to his website
http://www.mainhelpdesk.com or upload it to the
http://SharedKnowledge.intranets.com site as a lot of people are interested
in the slides.

FYI: I am interested as well :)

Fred Grooms

-----Original Message-----
From: Ian Pillion (EEI) [mailto:Ian.Pillion@EEI.ERICSSON.SE]
Sent: Wednesday, September 06, 2000 7:37 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Help Desk Manual


**

Hi Ashraf,

Could I also get a copy of these .ppt slides.

ian.pillion@eei.ericsson.se

Thank you.
Rgds,
Ian

> -----Original Message-----
> From: Ashraf Elrefaey [SMTP:refaey@WORKFLOW.CO.NZ]
> Sent: Tuesday, September 05, 2000 5:13 PM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Re: Help Desk Manual
>
> **
>
> Dear Mitchele,
>
> I have lot of power point presentations that teaches almost everything
> about
> Remedy, titles include:
>
> Help Desk v4.0
> Change management v4.0
> User Tool
> Admin Tool
> Asset Management v4.0
> API System Programming
>
> Plus many others. Each group of PPT files is 20-30MB in size, I can send
> you
> whatever you want directly to your e-mail address but you have to ask your
> e-mail administrator first to grow-up your mailbox quota.
>
> PS: User and Admin PPT file are v4.0 but can be modified to v4.5 very
> easily, propably few hours of work.
>
> Thanking you,
>
> Very truly yours,
> Ashraf Elrefaey
>
> > -----Original Message-----
> > From: Michele Flythe [SMTP:mflythe@NET2PHONE.COM]
> > Sent: Wednesday, September 06, 2000 9:52 AM
> > To: ARSLIST@LISTSERV.VISTAIT.COM
> > Subject: Help Desk Manual
> >
> > **
> >
> > I am trying to build a new Help Desk quick reference manual.
> > Does anyone have any electronic documents or presentations?
> >
> > I am training my users on ARS 4.5 and Help Desk 4.0.
> >
> > Thanks,
> >
> >
> > Michele
> >
> >
> >
> >
>
>
>
>

I would also like a copy of the manuals
Thanks


davidm@applicom.co.il


**

Hi Ashraf, I am very interested in your presentation. If you would please
forward a copy I would deeply appreciate it.
Thanks!!!

Peter Joran
Litton-PRC
703 556-1632

-----Original Message-----
From: Ashraf Elrefaey [ mailto:refaey@WORKFLOW.CO.NZ]
Sent: Tuesday, September 05, 2000 6:13 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Help Desk Manual

**

Dear Mitchele,

I have lot of power point presentations that teaches almost everything about
Remedy, titles include:

Help Desk v4.0
Change management v4.0
User Tool
Admin Tool
Asset Management v4.0
API System Programming

Plus many others. Each group of PPT files is 20-30MB in size, I can send you
whatever you want directly to your e-mail address but you have to ask your
e-mail administrator first to grow-up your mailbox quota.

PS: User and Admin PPT file are v4.0 but can be modified to v4.5 very
easily, propably few hours of work.

Thanking you,

Very truly yours,
Ashraf Elrefaey

> -----Original Message-----
> From: Michele Flythe [SMTP:mflythe@NET2PHONE.COM]
> Sent: Wednesday, September 06, 2000 9:52 AM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Help Desk Manual
>
> **
>
> I am trying to build a new Help Desk quick reference manual.
> Does anyone have any electronic documents or presentations?
>
> I am training my users on ARS 4.5 and Help Desk 4.0.
>
> Thanks,
>
>
> Michele
>
>
>
>

I would also appreciate a copy of the presentation.

Thanks,
Susan Ransom
CACI
803-737-7089





David Myerson
IL> cc:
Sent by: "Action Subject: Re: Help Desk Manual
Request System
discussion
list(ARSList)"
STAIT.COM>


09/06/00 09:57 AM
Please respond to
"Action Request
System discussion
list(ARSList)"






I would also like a copy of the manuals
Thanks
davidm@applicom.co.il



**


Hi Ashraf, I am very interested in your presentation. If you would
please
forward a copy I would deeply appreciate it.
Thanks!!!


Peter Joran
Litton-PRC
703 556-1632


-----Original Message-----
From: Ashraf Elrefaey [mailto:refaey@WORKFLOW.CO.NZ]
Sent: Tuesday, September 05, 2000 6:13 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Help Desk Manual


**


Dear Mitchele,


I have lot of power point presentations that teaches almost everything
about
Remedy, titles include:


Help Desk v4.0
Change management v4.0
User Tool
Admin Tool
Asset Management v4.0
API System Programming


Plus many others. Each group of PPT files is 20-30MB in size, I can
send you
whatever you want directly to your e-mail address but you have to ask
your
e-mail administrator first to grow-up your mailbox quota.


PS: User and Admin PPT file are v4.0 but can be modified to v4.5 very
easily, propably few hours of work.


Thanking you,


Very truly yours,
Ashraf Elrefaey


> -----Original Message-----
> From: Michele Flythe [SMTP:mflythe@NET2PHONE.COM]
> Sent: Wednesday, September 06, 2000 9:52 AM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Help Desk Manual
>
> **
>
> I am trying to build a new Help Desk quick reference manual.
> Does anyone have any electronic documents or presentations?
>
> I am training my users on ARS 4.5 and Help Desk 4.0.
>
> Thanks,
>
>
> Michele
>
>
>
>

I also would like a copy

Den Fong
Systems Analyst
Alberta Mental Health Board
780-427-5539
mailto:den.fong@amhb.ab.ca



-----Original Message-----
From: Rick Phillips [mailto:rick@NETFIRST.COM]
Sent: Tuesday, September 05, 2000 5:12 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Help Desk Manual


**

Ashraf,

I'd be interested in your presentations also. Any chance of getting them
put on a webserver?

Thanks,

Rick

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@LISTSERV.VISTAIT.COM]On Behalf Of Ashraf Elrefaey
Sent: Tuesday, September 05, 2000 6:13 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Help Desk Manual


**

Dear Mitchele,

I have lot of power point presentations that teaches almost everything about
Remedy, titles include:

Help Desk v4.0
Change management v4.0
User Tool
Admin Tool
Asset Management v4.0
API System Programming

Plus many others. Each group of PPT files is 20-30MB in size, I can send you
whatever you want directly to your e-mail address but you have to ask your
e-mail administrator first to grow-up your mailbox quota.

PS: User and Admin PPT file are v4.0 but can be modified to v4.5 very
easily, propably few hours of work.

Thanking you,

Very truly yours,
Ashraf Elrefaey

> -----Original Message-----
> From: Michele Flythe [SMTP:mflythe@NET2PHONE.COM]
> Sent: Wednesday, September 06, 2000 9:52 AM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Help Desk Manual
>
> **
>
> I am trying to build a new Help Desk quick reference manual.
> Does anyone have any electronic documents or presentations?
>
> I am training my users on ARS 4.5 and Help Desk 4.0.
>
> Thanks,
>
>
> Michele
>
>
>
>

Ashraf,
I'm faced with the conversion to 4.5.1 over the next two months and user
training is a big issue. I would love to get a copy of your presentations as
well. If they will be available for download that would be great, or you can
send to Larry.Salisbury@acxiom.com .

Larry Salisbury
Acxiom Corporation
Woodland Hills, CA
voice: 818-715-5679
fax: 818-715-5218

-----Original Message-----
From: Ashraf Elrefaey [SMTP:refaey@WORKFLOW.CO.NZ]
Sent: Tuesday, September 05, 2000 3:13 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Help Desk Manual

**

Dear Mitchele,

I have lot of power point presentations that teaches almost everything about
Remedy, titles include:

Help Desk v4.0
Change management v4.0
User Tool
Admin Tool
Asset Management v4.0
API System Programming

Plus many others. Each group of PPT files is 20-30MB in size, I can send you
whatever you want directly to your e-mail address but you have to ask your
e-mail administrator first to grow-up your mailbox quota.

PS: User and Admin PPT file are v4.0 but can be modified to v4.5 very
easily, propably few hours of work.

Thanking you,

Very truly yours,
Ashraf Elrefaey

> -----Original Message-----
> From: Michele Flythe [SMTP:mflythe@NET2PHONE.COM]
> Sent: Wednesday, September 06, 2000 9:52 AM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Help Desk Manual
>
> **
>
> I am trying to build a new Help Desk quick reference manual.
> Does anyone have any electronic documents or presentations?
>
> I am training my users on ARS 4.5 and Help Desk 4.0.
>
> Thanks,
>
>
> Michele
>
>
>
>

Hi Ashraf,

I would also be interested in your materials for HelpDesk 4.0. Could you please send me your presentation materials. We are currently upgrading from a customized system to HD 4.0 and I will be doing the User training. Thanks so much.


Janice K. Woods
City of Long Beach
Remedy Administrator
(562) 570-5385 - phone
(562) 570-7156 - fax

I am also interested in your presentations!!

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@LISTSERV.VISTAIT.COM]On Behalf Of Rick Phillips
Sent: Tuesday, September 05, 2000 7:12 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Help Desk Manual


**

Ashraf,

I'd be interested in your presentations also. Any chance of getting them
put on a webserver?

Thanks,

Rick

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@LISTSERV.VISTAIT.COM]On Behalf Of Ashraf Elrefaey
Sent: Tuesday, September 05, 2000 6:13 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Help Desk Manual


**

Dear Mitchele,

I have lot of power point presentations that teaches almost everything about
Remedy, titles include:

Help Desk v4.0
Change management v4.0
User Tool
Admin Tool
Asset Management v4.0
API System Programming

Plus many others. Each group of PPT files is 20-30MB in size, I can send you
whatever you want directly to your e-mail address but you have to ask your
e-mail administrator first to grow-up your mailbox quota.

PS: User and Admin PPT file are v4.0 but can be modified to v4.5 very
easily, propably few hours of work.

Thanking you,

Very truly yours,
Ashraf Elrefaey

> -----Original Message-----
> From: Michele Flythe [SMTP:mflythe@NET2PHONE.COM]
> Sent: Wednesday, September 06, 2000 9:52 AM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Help Desk Manual
>
> **
>
> I am trying to build a new Help Desk quick reference manual.
> Does anyone have any electronic documents or presentations?
>
> I am training my users on ARS 4.5 and Help Desk 4.0.
>
> Thanks,
>
>
> Michele
>
>
>
>

It would be beneficial for everybody practicing Remedy. I would request you
to interact with some one in Allremedy.com for such upload. But, I
personally will always like to get that.

My email-id,

abhijit_ray@cl.in.dsqsoft.com

Thanks and regds,

Abhijit




remedy.admin@US.ABB.COM on 09/06/2000 05:07:52 PM

Please respond to "Action Request System discussion list(ARSList)"


To: ARSLIST@LISTSERV.VISTAIT.COM
cc: (bcc: Abhijit Ray/DSQ Consulting/IN)
Subject: Re: Help Desk Manual






Ashraf,
I'm interested in them too, could you send them to:

remedy.admin@us.abb.com

Thanks

John


|------------->
|(Embedded |
|image moved |
|to file: |
|pic31640.pcx)|
| |
|------------->

>------------------------------------------------------------------------|
|Matt Worsdell
|
|09/06/2000 02:52 AM
|

>------------------------------------------------------------------------|



Please respond to "Action Request System discussion list(ARSList)"


To: ARSLIST@LISTSERV.VISTAIT.COM
cc: (bcc: RemedyAdmin USSEV/USSEV/ABB)
Subject: Re: Help Desk Manual

Security Level:? Internal



**

Ashraf

I'd be really interested in those too. Could you try
m_worsdell@hotmail.com.

Regards
Matt





Rick Phillips
To:
ARSLIST@LISTSERV.VISTAIT.COM
Sent by: "Action cc:
Request System Subject: Re: Help Desk
Manual
discussion
list(ARSList)"
STAIT.COM>


06/09/00 00:11
Please respond to
"Action Request
System discussion
list(ARSList)"






**

Ashraf,

I'd be interested in your presentations also. Any chance of getting them
put on a webserver?

Thanks,

Rick

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@LISTSERV.VISTAIT.COM]On Behalf Of Ashraf Elrefaey
Sent: Tuesday, September 05, 2000 6:13 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Help Desk Manual


**

Dear Mitchele,

I have lot of power point presentations that teaches almost everything
about
Remedy, titles include:

Help Desk v4.0
Change management v4.0
User Tool
Admin Tool
Asset Management v4.0
API System Programming

Plus many others. Each group of PPT files is 20-30MB in size, I can send
you
whatever you want directly to your e-mail address but you have to ask your
e-mail administrator first to grow-up your mailbox quota.

PS: User and Admin PPT file are v4.0 but can be modified to v4.5 very
easily, propably few hours of work.

Thanking you,

Very truly yours,
Ashraf Elrefaey

> -----Original Message-----
> From: Michele Flythe [SMTP:mflythe@NET2PHONE.COM]
> Sent: Wednesday, September 06, 2000 9:52 AM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Help Desk Manual
>
> **
>
> I am trying to build a new Help Desk quick reference manual.
> Does anyone have any electronic documents or presentations?
>
> I am training my users on ARS 4.5 and Help Desk 4.0.
>
> Thanks,
>
>
> Michele
>
>
>
>

Hi Ashraf,

I would appreciate it if you could send a copy of them to me.
My email address is charlene@symbio.com.tw

Thanks a lot,

Charlene Fang
Symbio Systems Inc.
charlene@symbio.com.tw
886-2-2717-3983*609

----- Original Message -----
From: Ashraf Elrefaey
To:
Sent: Wednesday, September 06, 2000 AM 06:12
Subject: Re: Help Desk Manual


> **
>
> Dear Mitchele,
>
> I have lot of power point presentations that teaches almost everything
about
> Remedy, titles include:
>
> Help Desk v4.0
> Change management v4.0
> User Tool
> Admin Tool
> Asset Management v4.0
> API System Programming
>
> Plus many others. Each group of PPT files is 20-30MB in size, I can send
you
> whatever you want directly to your e-mail address but you have to ask your
> e-mail administrator first to grow-up your mailbox quota.
>
> PS: User and Admin PPT file are v4.0 but can be modified to v4.5 very
> easily, propably few hours of work.
>
> Thanking you,
>
> Very truly yours,
> Ashraf Elrefaey
>
> > -----Original Message-----
> > From: Michele Flythe [SMTP:mflythe@NET2PHONE.COM]
> > Sent: Wednesday, September 06, 2000 9:52 AM
> > To: ARSLIST@LISTSERV.VISTAIT.COM
> > Subject: Help Desk Manual
> >
> > **
> >
> > I am trying to build a new Help Desk quick reference manual.
> > Does anyone have any electronic documents or presentations?
> >
> > I am training my users on ARS 4.5 and Help Desk 4.0.
> >
> > Thanks,
> >
> >
> > Michele
> >
> >
> >
> >
>
>
>

Finished uploading the files at:
http://www.crosswinds.net/~motorhead123/

Thanks to Joe Ferguson [Joef@i-link.net]

regards,
Ashraf


> -----Original Message-----
> From: Charlene Fang [SMTP:cfang@SYMBIO.COM.TW]
> Sent: Thursday, September 07, 2000 6:20 PM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Re: Help Desk Manual
>
> **
>
> Hi Ashraf,
>
> I would appreciate it if you could send a copy of them to me.
> My email address is charlene@symbio.com.tw
>
> Thanks a lot,
>
> Charlene Fang
> Symbio Systems Inc.
> charlene@symbio.com.tw
> 886-2-2717-3983*609
>
> ----- Original Message -----
> From: Ashraf Elrefaey
> To:
> Sent: Wednesday, September 06, 2000 AM 06:12
> Subject: Re: Help Desk Manual
>
>
> > **
> >
> > Dear Mitchele,
> >
> > I have lot of power point presentations that teaches almost everything
> about
> > Remedy, titles include:
> >
> > Help Desk v4.0
> > Change management v4.0
> > User Tool
> > Admin Tool
> > Asset Management v4.0
> > API System Programming
> >
> > Plus many others. Each group of PPT files is 20-30MB in size, I can send
> you
> > whatever you want directly to your e-mail address but you have to ask
> your
> > e-mail administrator first to grow-up your mailbox quota.
> >
> > PS: User and Admin PPT file are v4.0 but can be modified to v4.5 very
> > easily, propably few hours of work.
> >
> > Thanking you,
> >
> > Very truly yours,
> > Ashraf Elrefaey
> >
> > > -----Original Message-----
> > > From: Michele Flythe [SMTP:mflythe@NET2PHONE.COM]
> > > Sent: Wednesday, September 06, 2000 9:52 AM
> > > To: ARSLIST@LISTSERV.VISTAIT.COM
> > > Subject: Help Desk Manual
> > >
> > > **
> > >
> > > I am trying to build a new Help Desk quick reference manual.
> > > Does anyone have any electronic documents or presentations?
> > >
> > > I am training my users on ARS 4.5 and Help Desk 4.0.
> > >
> > > Thanks,
> > >
> > >
> > > Michele
> > >
> > >
> > >
> > >
> >
> >
> >
>
>
>
>
>

Hi Ashraf,

Thanks so much. We will remain ever grateful to you for this help.

Abhijit




Ashraf Elrefaey on 09/13/2000 08:25:01 AM

To: Abhijit Ray/DSQ Consulting/IN
cc:
Subject: RE: Help Desk Manual






> -----Original Message-----
> From: Abhijit Ray [SMTP:Abhijit_Ray@CL.IN.DSQSOFT.COM]
> Sent: Thursday, September 07, 2000 5:30 PM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Re: Help Desk Manual
>
> Hi Ashraf,
>
> It would be beneficial for everybody practicing Remedy. I would request
> you
> to interact with some one in Allremedy.com for such upload. But, I
> personally will always like to get that.
>
> My email-id,
>
> abhijit_ray@cl.in.dsqsoft.com
>
> Thanks and regds,
>
> Abhijit
>
>
>
>
> remedy.admin@US.ABB.COM on 09/06/2000 05:07:52 PM
>
> Please respond to "Action Request System discussion list(ARSList)"
>
>
> To: ARSLIST@LISTSERV.VISTAIT.COM
> cc: (bcc: Abhijit Ray/DSQ Consulting/IN)
> Subject: Re: Help Desk Manual
>
>
>
>
>
>
> Ashraf,
> I'm interested in them too, could you send them to:
>
> remedy.admin@us.abb.com
>
> Thanks
>
> John
>
>
> |------------->
> |(Embedded |
> |image moved |
> |to file: |
> |pic31640.pcx)|
> | |
> |------------->
>
>
>------------------------------------------------------------------------|
> |Matt Worsdell
> |
> |09/06/2000 02:52 AM
> |
>
>
>------------------------------------------------------------------------|
>
>
>
> Please respond to "Action Request System discussion list(ARSList)"
>
>
> To: ARSLIST@LISTSERV.VISTAIT.COM
> cc: (bcc: RemedyAdmin USSEV/USSEV/ABB)
> Subject: Re: Help Desk Manual
>
> Security Level:? Internal
>
>
>
> **
>
> Ashraf
>
> I'd be really interested in those too. Could you try
> m_worsdell@hotmail.com.
>
> Regards
> Matt
>
>
>
>
>
> Rick Phillips
> To:
> ARSLIST@LISTSERV.VISTAIT.COM
> Sent by: "Action cc:
> Request System Subject: Re: Help
Desk
> Manual
> discussion
> list(ARSList)"
> > STAIT.COM>
>
>
> 06/09/00 00:11
> Please respond to
> "Action Request
> System discussion
> list(ARSList)"
>
>
>
>
>
>
> **
>
> Ashraf,
>
> I'd be interested in your presentations also. Any chance of getting them
> put on a webserver?
>
> Thanks,
>
> Rick
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:ARSLIST@LISTSERV.VISTAIT.COM]On Behalf Of Ashraf Elrefaey
> Sent: Tuesday, September 05, 2000 6:13 PM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Re: Help Desk Manual
>
>
> **
>
> Dear Mitchele,
>
> I have lot of power point presentations that teaches almost everything
> about
> Remedy, titles include:
>
> Help Desk v4.0
> Change management v4.0
> User Tool
> Admin Tool
> Asset Management v4.0
> API System Programming
>
> Plus many others. Each group of PPT files is 20-30MB in size, I can send
> you
> whatever you want directly to your e-mail address but you have to ask
your
> e-mail administrator first to grow-up your mailbox quota.
>
> PS: User and Admin PPT file are v4.0 but can be modified to v4.5 very
> easily, propably few hours of work.
>
> Thanking you,
>
> Very truly yours,
> Ashraf Elrefaey
>
> > -----Original Message-----
> > From: Michele Flythe [SMTP:mflythe@NET2PHONE.COM]
> > Sent: Wednesday, September 06, 2000 9:52 AM
> > To: ARSLIST@LISTSERV.VISTAIT.COM
> > Subject: Help Desk Manual
> >
> > **
> >
> > I am trying to build a new Help Desk quick reference manual.
> > Does anyone have any electronic documents or presentations?
> >
> > I am training my users on ARS 4.5 and Help Desk 4.0.
> >
> > Thanks,
> >
> >
> > Michele
> >
> >
> >
> >
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> << File: pic31640.pcx >>

Morning,

When I try to access that site, I keep getting error messages indicating
that page is not on their site. Has anyone else had that problem?

Thanks,
Mary Dollus
Scott AFB, IL
CIBER


-----Original Message-----
From: Ashraf Elrefaey [mailto:refaey@WORKFLOW.CO.NZ]
Sent: Tuesday, September 12, 2000 9:54 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Help Desk Manual


**

Finished uploading the files at:
http://www.crosswinds.net/~motorhead123/

Thanks to Joe Ferguson [Joef@i-link.net]

regards,
Ashraf


> -----Original Message-----
> From: Charlene Fang [SMTP:cfang@SYMBIO.COM.TW]
> Sent: Thursday, September 07, 2000 6:20 PM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Re: Help Desk Manual
>
> **
>
> Hi Ashraf,
>
> I would appreciate it if you could send a copy of them to me.
> My email address is charlene@symbio.com.tw
>
> Thanks a lot,
>
> Charlene Fang
> Symbio Systems Inc.
> charlene@symbio.com.tw
> 886-2-2717-3983*609
>
> ----- Original Message -----
> From: Ashraf Elrefaey
> To:
> Sent: Wednesday, September 06, 2000 AM 06:12
> Subject: Re: Help Desk Manual
>
>
> > **
> >
> > Dear Mitchele,
> >
> > I have lot of power point presentations that teaches almost everything
> about
> > Remedy, titles include:
> >
> > Help Desk v4.0
> > Change management v4.0
> > User Tool
> > Admin Tool
> > Asset Management v4.0
> > API System Programming
> >
> > Plus many others. Each group of PPT files is 20-30MB in size, I can send
> you
> > whatever you want directly to your e-mail address but you have to ask
> your
> > e-mail administrator first to grow-up your mailbox quota.
> >
> > PS: User and Admin PPT file are v4.0 but can be modified to v4.5 very
> > easily, propably few hours of work.
> >
> > Thanking you,
> >
> > Very truly yours,
> > Ashraf Elrefaey
> >
> > > -----Original Message-----
> > > From: Michele Flythe [SMTP:mflythe@NET2PHONE.COM]
> > > Sent: Wednesday, September 06, 2000 9:52 AM
> > > To: ARSLIST@LISTSERV.VISTAIT.COM
> > > Subject: Help Desk Manual
> > >
> > > **
> > >
> > > I am trying to build a new Help Desk quick reference manual.
> > > Does anyone have any electronic documents or presentations?
> > >
> > > I am training my users on ARS 4.5 and Help Desk 4.0.
> > >
> > > Thanks,
> > >
> > >
> > > Michele
> > >
> > >
> > >
> > >
> >
> >
> >
>
>
>
>
>

Maria
Bose Corporation

-----Original Message-----
From: Dollus, Mary [ mailto:DollusM@SCOTT.DISA.MIL]
Sent: Wednesday, September 13, 2000 9:27 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Help Desk Manual


**

Morning,

When I try to access that site, I keep getting error messages indicating
that page is not on their site. Has anyone else had that problem?

Thanks,
Mary Dollus
Scott AFB, IL
CIBER


-----Original Message-----
From: Ashraf Elrefaey [ mailto:refaey@WORKFLOW.CO.NZ]
Sent: Tuesday, September 12, 2000 9:54 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Help Desk Manual


**

Finished uploading the files at:
http://www.crosswinds.net/~motorhead123/

Thanks to Joe Ferguson [Joef@i-link.net]

regards,
Ashraf


> -----Original Message-----
> From: Charlene Fang [SMTP:cfang@SYMBIO.COM.TW]
> Sent: Thursday, September 07, 2000 6:20 PM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Re: Help Desk Manual
>
> **
>
> Hi Ashraf,
>
> I would appreciate it if you could send a copy of them to me.
> My email address is charlene@symbio.com.tw
>
> Thanks a lot,
>
> Charlene Fang
> Symbio Systems Inc.
> charlene@symbio.com.tw
> 886-2-2717-3983*609
>
> ----- Original Message -----
> From: Ashraf Elrefaey
> To:
> Sent: Wednesday, September 06, 2000 AM 06:12
> Subject: Re: Help Desk Manual
>
>
> > **
> >
> > Dear Mitchele,
> >
> > I have lot of power point presentations that teaches almost everything
> about
> > Remedy, titles include:
> >
> > Help Desk v4.0
> > Change management v4.0
> > User Tool
> > Admin Tool
> > Asset Management v4.0
> > API System Programming
> >
> > Plus many others. Each group of PPT files is 20-30MB in size, I can send
> you
> > whatever you want directly to your e-mail address but you have to ask
> your
> > e-mail administrator first to grow-up your mailbox quota.
> >
> > PS: User and Admin PPT file are v4.0 but can be modified to v4.5 very
> > easily, propably few hours of work.
> >
> > Thanking you,
> >
> > Very truly yours,
> > Ashraf Elrefaey
> >
> > > -----Original Message-----
> > > From: Michele Flythe [SMTP:mflythe@NET2PHONE.COM]
> > > Sent: Wednesday, September 06, 2000 9:52 AM
> > > To: ARSLIST@LISTSERV.VISTAIT.COM
> > > Subject: Help Desk Manual
> > >
> > > **
> > >
> > > I am trying to build a new Help Desk quick reference manual.
> > > Does anyone have any electronic documents or presentations?
> > >
> > > I am training my users on ARS 4.5 and Help Desk 4.0.
> > >
> > > Thanks,
> > >
> > >
> > > Michele
> > >
> > >
> > >
> > >
> >
> >
> >
>
>
>
>
>

All,

I'm having the same problem with the site.

Joe Kasell
Remedy Developer
Specific Integration
joek@specificintegration.com
jkasell@uu.net


-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@LISTSERV.VISTAIT.COM]On Behalf Of Dollus, Mary
Sent: Wednesday, September 13, 2000 9:27 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Help Desk Manual


**

Morning,

When I try to access that site, I keep getting error messages indicating
that page is not on their site. Has anyone else had that problem?

Thanks,
Mary Dollus
Scott AFB, IL
CIBER


-----Original Message-----
From: Ashraf Elrefaey [mailto:refaey@WORKFLOW.CO.NZ]
Sent: Tuesday, September 12, 2000 9:54 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Help Desk Manual


**

Finished uploading the files at:
http://www.crosswinds.net/~motorhead123/

Thanks to Joe Ferguson [Joef@i-link.net]

regards,
Ashraf


> -----Original Message-----
> From: Charlene Fang [SMTP:cfang@SYMBIO.COM.TW]
> Sent: Thursday, September 07, 2000 6:20 PM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Re: Help Desk Manual
>
> **
>
> Hi Ashraf,
>
> I would appreciate it if you could send a copy of them to me.
> My email address is charlene@symbio.com.tw
>
> Thanks a lot,
>
> Charlene Fang
> Symbio Systems Inc.
> charlene@symbio.com.tw
> 886-2-2717-3983*609
>
> ----- Original Message -----
> From: Ashraf Elrefaey
> To:
> Sent: Wednesday, September 06, 2000 AM 06:12
> Subject: Re: Help Desk Manual
>
>
> > **
> >
> > Dear Mitchele,
> >
> > I have lot of power point presentations that teaches almost everything
> about
> > Remedy, titles include:
> >
> > Help Desk v4.0
> > Change management v4.0
> > User Tool
> > Admin Tool
> > Asset Management v4.0
> > API System Programming
> >
> > Plus many others. Each group of PPT files is 20-30MB in size, I can send
> you
> > whatever you want directly to your e-mail address but you have to ask
> your
> > e-mail administrator first to grow-up your mailbox quota.
> >
> > PS: User and Admin PPT file are v4.0 but can be modified to v4.5 very
> > easily, propably few hours of work.
> >
> > Thanking you,
> >
> > Very truly yours,
> > Ashraf Elrefaey
> >
> > > -----Original Message-----
> > > From: Michele Flythe [SMTP:mflythe@NET2PHONE.COM]
> > > Sent: Wednesday, September 06, 2000 9:52 AM
> > > To: ARSLIST@LISTSERV.VISTAIT.COM
> > > Subject: Help Desk Manual
> > >
> > > **
> > >
> > > I am trying to build a new Help Desk quick reference manual.
> > > Does anyone have any electronic documents or presentations?
> > >
> > > I am training my users on ARS 4.5 and Help Desk 4.0.
> > >
> > > Thanks,
> > >
> > >
> > > Michele
> > >
> > >
> > >
> > >
> >
> >
> >
>
>
>
>
>

I just emailed Joe Ferguson to see if he has any idea. I'll keep you
posted.

Mary D

-----Original Message-----
From: Joe Kasell [mailto:jkasell@UU.NET]
Sent: Wednesday, September 13, 2000 8:45 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Help Desk Manual


**

All,

I'm having the same problem with the site.

Joe Kasell
Remedy Developer
Specific Integration
joek@specificintegration.com
jkasell@uu.net


-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@LISTSERV.VISTAIT.COM]On Behalf Of Dollus, Mary
Sent: Wednesday, September 13, 2000 9:27 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Help Desk Manual


**

Morning,

When I try to access that site, I keep getting error messages indicating
that page is not on their site. Has anyone else had that problem?

Thanks,
Mary Dollus
Scott AFB, IL
CIBER


-----Original Message-----
From: Ashraf Elrefaey [mailto:refaey@WORKFLOW.CO.NZ]
Sent: Tuesday, September 12, 2000 9:54 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Help Desk Manual


**

Finished uploading the files at:
http://www.crosswinds.net/~motorhead123/

Thanks to Joe Ferguson [Joef@i-link.net]

regards,
Ashraf


> -----Original Message-----
> From: Charlene Fang [SMTP:cfang@SYMBIO.COM.TW]
> Sent: Thursday, September 07, 2000 6:20 PM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Re: Help Desk Manual
>
> **
>
> Hi Ashraf,
>
> I would appreciate it if you could send a copy of them to me.
> My email address is charlene@symbio.com.tw
>
> Thanks a lot,
>
> Charlene Fang
> Symbio Systems Inc.
> charlene@symbio.com.tw
> 886-2-2717-3983*609
>
> ----- Original Message -----
> From: Ashraf Elrefaey
> To:
> Sent: Wednesday, September 06, 2000 AM 06:12
> Subject: Re: Help Desk Manual
>
>
> > **
> >
> > Dear Mitchele,
> >
> > I have lot of power point presentations that teaches almost everything
> about
> > Remedy, titles include:
> >
> > Help Desk v4.0
> > Change management v4.0
> > User Tool
> > Admin Tool
> > Asset Management v4.0
> > API System Programming
> >
> > Plus many others. Each group of PPT files is 20-30MB in size, I can send
> you
> > whatever you want directly to your e-mail address but you have to ask
> your
> > e-mail administrator first to grow-up your mailbox quota.
> >
> > PS: User and Admin PPT file are v4.0 but can be modified to v4.5 very
> > easily, propably few hours of work.
> >
> > Thanking you,
> >
> > Very truly yours,
> > Ashraf Elrefaey
> >
> > > -----Original Message-----
> > > From: Michele Flythe [SMTP:mflythe@NET2PHONE.COM]
> > > Sent: Wednesday, September 06, 2000 9:52 AM
> > > To: ARSLIST@LISTSERV.VISTAIT.COM
> > > Subject: Help Desk Manual
> > >
> > > **
> > >
> > > I am trying to build a new Help Desk quick reference manual.
> > > Does anyone have any electronic documents or presentations?
> > >
> > > I am training my users on ARS 4.5 and Help Desk 4.0.
> > >
> > > Thanks,
> > >
> > >
> > > Michele
> > >
> > >
> > >
> > >
> >
> >
> >
>
>
>
>
>

Hello,

Yes, I am having the same problem.


Susan Ransom
CACI
Remedy Developer




"Dollus, Mary"
MIL> cc:
Sent by: "Action Subject: Re: Help Desk Manual
Request System
discussion
list(ARSList)"
STAIT.COM>


09/13/00 09:27 AM
Please respond to
"Action Request
System discussion
list(ARSList)"





**

Morning,

When I try to access that site, I keep getting error messages indicating
that page is not on their site. Has anyone else had that problem?

Thanks,
Mary Dollus
Scott AFB, IL
CIBER


-----Original Message-----
From: Ashraf Elrefaey [mailto:refaey@WORKFLOW.CO.NZ]
Sent: Tuesday, September 12, 2000 9:54 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Help Desk Manual


**

Finished uploading the files at:
http://www.crosswinds.net/~motorhead123/

Thanks to Joe Ferguson [Joef@i-link.net]

regards,
Ashraf


> -----Original Message-----
> From: Charlene Fang [SMTP:cfang@SYMBIO.COM.TW]
> Sent: Thursday, September 07, 2000 6:20 PM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Re: Help Desk Manual
>
> **
>
> Hi Ashraf,
>
> I would appreciate it if you could send a copy of them to me.
> My email address is charlene@symbio.com.tw
>
> Thanks a lot,
>
> Charlene Fang
> Symbio Systems Inc.
> charlene@symbio.com.tw
> 886-2-2717-3983*609
>
> ----- Original Message -----
> From: Ashraf Elrefaey
> To:
> Sent: Wednesday, September 06, 2000 AM 06:12
> Subject: Re: Help Desk Manual
>
>
> > **
> >
> > Dear Mitchele,
> >
> > I have lot of power point presentations that teaches almost everything
> about
> > Remedy, titles include:
> >
> > Help Desk v4.0
> > Change management v4.0
> > User Tool
> > Admin Tool
> > Asset Management v4.0
> > API System Programming
> >
> > Plus many others. Each group of PPT files is 20-30MB in size, I can
send
> you
> > whatever you want directly to your e-mail address but you have to ask
> your
> > e-mail administrator first to grow-up your mailbox quota.
> >
> > PS: User and Admin PPT file are v4.0 but can be modified to v4.5 very
> > easily, propably few hours of work.
> >
> > Thanking you,
> >
> > Very truly yours,
> > Ashraf Elrefaey
> >
> > > -----Original Message-----
> > > From: Michele Flythe [SMTP:mflythe@NET2PHONE.COM]
> > > Sent: Wednesday, September 06, 2000 9:52 AM
> > > To: ARSLIST@LISTSERV.VISTAIT.COM
> > > Subject: Help Desk Manual
> > >
> > > **
> > >
> > > I am trying to build a new Help Desk quick reference manual.
> > > Does anyone have any electronic documents or presentations?
> > >
> > > I am training my users on ARS 4.5 and Help Desk 4.0.
> > >
> > > Thanks,
> > >
> > >
> > > Michele
> > >
> > >
> > >
> > >
> >
> >
> >
>
>
>
>
>

Sorry about that, folks. Evidently with these free site, you get what you
pay for. :o)

I have no idea why, but it seems that the account that was set up yesterday
has been whacked by the powers-that-be at Crosswinds. I can't seem to find
any explanation as to why, either.

So, I'm setting up a different site as I type this, and will give you all
the address when it's completed. Shouldn't be too long.

-joe

-> When I try to access that site, I keep getting error
-> messages indicating
-> that page is not on their site. Has anyone else had that problem?

Maria
Bose Corporation

-----Original Message-----
From: Ashraf Elrefaey [ mailto:refaey@WORKFLOW.CO.NZ]
Sent: Tuesday, September 12, 2000 10:54 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Help Desk Manual


**

Finished uploading the files at:
http://www.crosswinds.net/~motorhead123/

Thanks to Joe Ferguson [Joef@i-link.net]

regards,
Ashraf


> -----Original Message-----
> From: Charlene Fang [SMTP:cfang@SYMBIO.COM.TW]
> Sent: Thursday, September 07, 2000 6:20 PM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Re: Help Desk Manual
>
> **
>
> Hi Ashraf,
>
> I would appreciate it if you could send a copy of them to me.
> My email address is charlene@symbio.com.tw
>
> Thanks a lot,
>
> Charlene Fang
> Symbio Systems Inc.
> charlene@symbio.com.tw
> 886-2-2717-3983*609
>
> ----- Original Message -----
> From: Ashraf Elrefaey
> To:
> Sent: Wednesday, September 06, 2000 AM 06:12
> Subject: Re: Help Desk Manual
>
>
> > **
> >
> > Dear Mitchele,
> >
> > I have lot of power point presentations that teaches almost everything
> about
> > Remedy, titles include:
> >
> > Help Desk v4.0
> > Change management v4.0
> > User Tool
> > Admin Tool
> > Asset Management v4.0
> > API System Programming
> >
> > Plus many others. Each group of PPT files is 20-30MB in size, I can send
> you
> > whatever you want directly to your e-mail address but you have to ask
> your
> > e-mail administrator first to grow-up your mailbox quota.
> >
> > PS: User and Admin PPT file are v4.0 but can be modified to v4.5 very
> > easily, propably few hours of work.
> >
> > Thanking you,
> >
> > Very truly yours,
> > Ashraf Elrefaey
> >
> > > -----Original Message-----
> > > From: Michele Flythe [SMTP:mflythe@NET2PHONE.COM]
> > > Sent: Wednesday, September 06, 2000 9:52 AM
> > > To: ARSLIST@LISTSERV.VISTAIT.COM
> > > Subject: Help Desk Manual
> > >
> > > **
> > >
> > > I am trying to build a new Help Desk quick reference manual.
> > > Does anyone have any electronic documents or presentations?
> > >
> > > I am training my users on ARS 4.5 and Help Desk 4.0.
> > >
> > > Thanks,
> > >
> > >
> > > Michele
> > >
> > >
> > >
> > >
> >
> >
> >
>
>
>
>
>

Yes, I am getting this same error. I wrote directly to Ashraf regarding this.

Janice K. Woods
City of Long Beach
Remedy Administrator
(562) 570-5385 - phone
(562) 570-7156 - fax

Try this site. I know Ashraf was having troubles with it earlier, but I
just tried it now and it works. A little slow, but works...

http://members.xoom.com/motorheadmp3/

Joe Ferguson
Remedy System Administrator
I-Link, Inc.
(801) 576-5033

Hi Joe,

I am able to get to this site, but when I click Help Desk V4.0, I get another error indicating Bad Request. HTTP Error 400.
HELP!

Janice K. Woods
City of Long Beach
Remedy Administrator
(562) 570-5385 - phone
(562) 570-7156 - fax

Art Milbuta
Remedy Consultant





Janice_Woods@CI.LONG-BEACH.CA.US on 09/13/2000 02:45:45 PM

Please respond to "Action Request System discussion list(ARSList)"


To: ARSLIST@LISTSERV.VISTAIT.COM
cc: (bcc: Arthur Milbuta/SIAC)
Subject: Re: Help Desk Manual




Hi Joe,

I am able to get to this site, but when I click Help Desk V4.0, I get
another error indicating Bad Request. HTTP Error 400.
HELP!

Janice K. Woods
City of Long Beach
Remedy Administrator
(562) 570-5385 - phone
(562) 570-7156 - fax

When I click on the Helpdesk v4.0 link on the website I am taken to a page
indicating "member not found". Some of the other links to do work however.

Connie Rutlin
Stora Enso North American




Joe Ferguson @LISTSERV.VISTAIT.COM> on 09/13/2000 12:49:56
PM

Please respond to "Action Request System discussion list(ARSList)"


Sent by: "Action Request System discussion list(ARSList)"



To: ARSLIST@LISTSERV.VISTAIT.COM
cc:

Subject: Re: Help Desk Manual


**

Try this site. I know Ashraf was having troubles with it earlier, but I
just tried it now and it works. A little slow, but works...

http://members.xoom.com/motorheadmp3/

Joe Ferguson
Remedy System Administrator
I-Link, Inc.
(801) 576-5033

Thanks Joe for your reply.
It looks like they removed the site after 12 GB of traffic in one day!
I hope you post the new URL whenever it's available
in the meantime, I've uploaded another copy at:

http://members.xoom.com/motorheadmp3

Everyone can download from there until XOOM close the site :-)))
two files still missing, don't know why XOOM is not accepting them

regards,
Ashraf Elrefaey

> -----Original Message-----
> From: Joe Ferguson [SMTP:Joef@I-LINK.NET]
> Sent: Thursday, September 14, 2000 3:03 AM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Re: Help Desk Manual
>
> **
>
> Sorry about that, folks. Evidently with these free site, you get what you
> pay for. :o)
>
> I have no idea why, but it seems that the account that was set up
> yesterday
> has been whacked by the powers-that-be at Crosswinds. I can't seem to
> find
> any explanation as to why, either.
>
> So, I'm setting up a different site as I type this, and will give you all
> the address when it's completed. Shouldn't be too long.
>
> -joe
>
> -> When I try to access that site, I keep getting error
> -> messages indicating
> -> that page is not on their site. Has anyone else had that problem?
>
>
>
>