Hi Ashraf,

I would also be interested in your materials for HelpDesk 4.0. Could you please send me your presentation materials. We are currently upgrading from a customized system to HD 4.0 and I will be doing the User training. Thanks so much.


Janice K. Woods
City of Long Beach
Remedy Administrator
(562) 570-5385 - phone
(562) 570-7156 - fax

I am also interested in your presentations!!

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@LISTSERV.VISTAIT.COM]On Behalf Of Rick Phillips
Sent: Tuesday, September 05, 2000 7:12 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Help Desk Manual


**

Ashraf,

I'd be interested in your presentations also. Any chance of getting them
put on a webserver?

Thanks,

Rick

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@LISTSERV.VISTAIT.COM]On Behalf Of Ashraf Elrefaey
Sent: Tuesday, September 05, 2000 6:13 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Help Desk Manual


**

Dear Mitchele,

I have lot of power point presentations that teaches almost everything about
Remedy, titles include:

Help Desk v4.0
Change management v4.0
User Tool
Admin Tool
Asset Management v4.0
API System Programming

Plus many others. Each group of PPT files is 20-30MB in size, I can send you
whatever you want directly to your e-mail address but you have to ask your
e-mail administrator first to grow-up your mailbox quota.

PS: User and Admin PPT file are v4.0 but can be modified to v4.5 very
easily, propably few hours of work.

Thanking you,

Very truly yours,
Ashraf Elrefaey

> -----Original Message-----
> From: Michele Flythe [SMTP:mflythe@NET2PHONE.COM]
> Sent: Wednesday, September 06, 2000 9:52 AM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Help Desk Manual
>
> **
>
> I am trying to build a new Help Desk quick reference manual.
> Does anyone have any electronic documents or presentations?
>
> I am training my users on ARS 4.5 and Help Desk 4.0.
>
> Thanks,
>
>
> Michele
>
>
>
>

It would be beneficial for everybody practicing Remedy. I would request you
to interact with some one in Allremedy.com for such upload. But, I
personally will always like to get that.

My email-id,

abhijit_ray@cl.in.dsqsoft.com

Thanks and regds,

Abhijit




remedy.admin@US.ABB.COM on 09/06/2000 05:07:52 PM

Please respond to "Action Request System discussion list(ARSList)"


To: ARSLIST@LISTSERV.VISTAIT.COM
cc: (bcc: Abhijit Ray/DSQ Consulting/IN)
Subject: Re: Help Desk Manual






Ashraf,
I'm interested in them too, could you send them to:

remedy.admin@us.abb.com

Thanks

John


|------------->
|(Embedded |
|image moved |
|to file: |
|pic31640.pcx)|
| |
|------------->

>------------------------------------------------------------------------|
|Matt Worsdell
|
|09/06/2000 02:52 AM
|

>------------------------------------------------------------------------|



Please respond to "Action Request System discussion list(ARSList)"


To: ARSLIST@LISTSERV.VISTAIT.COM
cc: (bcc: RemedyAdmin USSEV/USSEV/ABB)
Subject: Re: Help Desk Manual

Security Level:? Internal



**

Ashraf

I'd be really interested in those too. Could you try
m_worsdell@hotmail.com.

Regards
Matt





Rick Phillips
To:
ARSLIST@LISTSERV.VISTAIT.COM
Sent by: "Action cc:
Request System Subject: Re: Help Desk
Manual
discussion
list(ARSList)"
STAIT.COM>


06/09/00 00:11
Please respond to
"Action Request
System discussion
list(ARSList)"






**

Ashraf,

I'd be interested in your presentations also. Any chance of getting them
put on a webserver?

Thanks,

Rick

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@LISTSERV.VISTAIT.COM]On Behalf Of Ashraf Elrefaey
Sent: Tuesday, September 05, 2000 6:13 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Help Desk Manual


**

Dear Mitchele,

I have lot of power point presentations that teaches almost everything
about
Remedy, titles include:

Help Desk v4.0
Change management v4.0
User Tool
Admin Tool
Asset Management v4.0
API System Programming

Plus many others. Each group of PPT files is 20-30MB in size, I can send
you
whatever you want directly to your e-mail address but you have to ask your
e-mail administrator first to grow-up your mailbox quota.

PS: User and Admin PPT file are v4.0 but can be modified to v4.5 very
easily, propably few hours of work.

Thanking you,

Very truly yours,
Ashraf Elrefaey

> -----Original Message-----
> From: Michele Flythe [SMTP:mflythe@NET2PHONE.COM]
> Sent: Wednesday, September 06, 2000 9:52 AM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Help Desk Manual
>
> **
>
> I am trying to build a new Help Desk quick reference manual.
> Does anyone have any electronic documents or presentations?
>
> I am training my users on ARS 4.5 and Help Desk 4.0.
>
> Thanks,
>
>
> Michele
>
>
>
>

Hi Ashraf,

I would appreciate it if you could send a copy of them to me.
My email address is charlene@symbio.com.tw

Thanks a lot,

Charlene Fang
Symbio Systems Inc.
charlene@symbio.com.tw
886-2-2717-3983*609

----- Original Message -----
From: Ashraf Elrefaey
To:
Sent: Wednesday, September 06, 2000 AM 06:12
Subject: Re: Help Desk Manual


> **
>
> Dear Mitchele,
>
> I have lot of power point presentations that teaches almost everything
about
> Remedy, titles include:
>
> Help Desk v4.0
> Change management v4.0
> User Tool
> Admin Tool
> Asset Management v4.0
> API System Programming
>
> Plus many others. Each group of PPT files is 20-30MB in size, I can send
you
> whatever you want directly to your e-mail address but you have to ask your
> e-mail administrator first to grow-up your mailbox quota.
>
> PS: User and Admin PPT file are v4.0 but can be modified to v4.5 very
> easily, propably few hours of work.
>
> Thanking you,
>
> Very truly yours,
> Ashraf Elrefaey
>
> > -----Original Message-----
> > From: Michele Flythe [SMTP:mflythe@NET2PHONE.COM]
> > Sent: Wednesday, September 06, 2000 9:52 AM
> > To: ARSLIST@LISTSERV.VISTAIT.COM
> > Subject: Help Desk Manual
> >
> > **
> >
> > I am trying to build a new Help Desk quick reference manual.
> > Does anyone have any electronic documents or presentations?
> >
> > I am training my users on ARS 4.5 and Help Desk 4.0.
> >
> > Thanks,
> >
> >
> > Michele
> >
> >
> >
> >
>
>
>

Finished uploading the files at:
http://www.crosswinds.net/~motorhead123/

Thanks to Joe Ferguson [Joef@i-link.net]

regards,
Ashraf


> -----Original Message-----
> From: Charlene Fang [SMTP:cfang@SYMBIO.COM.TW]
> Sent: Thursday, September 07, 2000 6:20 PM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Re: Help Desk Manual
>
> **
>
> Hi Ashraf,
>
> I would appreciate it if you could send a copy of them to me.
> My email address is charlene@symbio.com.tw
>
> Thanks a lot,
>
> Charlene Fang
> Symbio Systems Inc.
> charlene@symbio.com.tw
> 886-2-2717-3983*609
>
> ----- Original Message -----
> From: Ashraf Elrefaey
> To:
> Sent: Wednesday, September 06, 2000 AM 06:12
> Subject: Re: Help Desk Manual
>
>
> > **
> >
> > Dear Mitchele,
> >
> > I have lot of power point presentations that teaches almost everything
> about
> > Remedy, titles include:
> >
> > Help Desk v4.0
> > Change management v4.0
> > User Tool
> > Admin Tool
> > Asset Management v4.0
> > API System Programming
> >
> > Plus many others. Each group of PPT files is 20-30MB in size, I can send
> you
> > whatever you want directly to your e-mail address but you have to ask
> your
> > e-mail administrator first to grow-up your mailbox quota.
> >
> > PS: User and Admin PPT file are v4.0 but can be modified to v4.5 very
> > easily, propably few hours of work.
> >
> > Thanking you,
> >
> > Very truly yours,
> > Ashraf Elrefaey
> >
> > > -----Original Message-----
> > > From: Michele Flythe [SMTP:mflythe@NET2PHONE.COM]
> > > Sent: Wednesday, September 06, 2000 9:52 AM
> > > To: ARSLIST@LISTSERV.VISTAIT.COM
> > > Subject: Help Desk Manual
> > >
> > > **
> > >
> > > I am trying to build a new Help Desk quick reference manual.
> > > Does anyone have any electronic documents or presentations?
> > >
> > > I am training my users on ARS 4.5 and Help Desk 4.0.
> > >
> > > Thanks,
> > >
> > >
> > > Michele
> > >
> > >
> > >
> > >
> >
> >
> >
>
>
>
>
>

Hi Ashraf,

Thanks so much. We will remain ever grateful to you for this help.

Abhijit




Ashraf Elrefaey on 09/13/2000 08:25:01 AM

To: Abhijit Ray/DSQ Consulting/IN
cc:
Subject: RE: Help Desk Manual






> -----Original Message-----
> From: Abhijit Ray [SMTP:Abhijit_Ray@CL.IN.DSQSOFT.COM]
> Sent: Thursday, September 07, 2000 5:30 PM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Re: Help Desk Manual
>
> Hi Ashraf,
>
> It would be beneficial for everybody practicing Remedy. I would request
> you
> to interact with some one in Allremedy.com for such upload. But, I
> personally will always like to get that.
>
> My email-id,
>
> abhijit_ray@cl.in.dsqsoft.com
>
> Thanks and regds,
>
> Abhijit
>
>
>
>
> remedy.admin@US.ABB.COM on 09/06/2000 05:07:52 PM
>
> Please respond to "Action Request System discussion list(ARSList)"
>
>
> To: ARSLIST@LISTSERV.VISTAIT.COM
> cc: (bcc: Abhijit Ray/DSQ Consulting/IN)
> Subject: Re: Help Desk Manual
>
>
>
>
>
>
> Ashraf,
> I'm interested in them too, could you send them to:
>
> remedy.admin@us.abb.com
>
> Thanks
>
> John
>
>
> |------------->
> |(Embedded |
> |image moved |
> |to file: |
> |pic31640.pcx)|
> | |
> |------------->
>
>
>------------------------------------------------------------------------|
> |Matt Worsdell
> |
> |09/06/2000 02:52 AM
> |
>
>
>------------------------------------------------------------------------|
>
>
>
> Please respond to "Action Request System discussion list(ARSList)"
>
>
> To: ARSLIST@LISTSERV.VISTAIT.COM
> cc: (bcc: RemedyAdmin USSEV/USSEV/ABB)
> Subject: Re: Help Desk Manual
>
> Security Level:? Internal
>
>
>
> **
>
> Ashraf
>
> I'd be really interested in those too. Could you try
> m_worsdell@hotmail.com.
>
> Regards
> Matt
>
>
>
>
>
> Rick Phillips
> To:
> ARSLIST@LISTSERV.VISTAIT.COM
> Sent by: "Action cc:
> Request System Subject: Re: Help
Desk
> Manual
> discussion
> list(ARSList)"
> > STAIT.COM>
>
>
> 06/09/00 00:11
> Please respond to
> "Action Request
> System discussion
> list(ARSList)"
>
>
>
>
>
>
> **
>
> Ashraf,
>
> I'd be interested in your presentations also. Any chance of getting them
> put on a webserver?
>
> Thanks,
>
> Rick
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:ARSLIST@LISTSERV.VISTAIT.COM]On Behalf Of Ashraf Elrefaey
> Sent: Tuesday, September 05, 2000 6:13 PM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Re: Help Desk Manual
>
>
> **
>
> Dear Mitchele,
>
> I have lot of power point presentations that teaches almost everything
> about
> Remedy, titles include:
>
> Help Desk v4.0
> Change management v4.0
> User Tool
> Admin Tool
> Asset Management v4.0
> API System Programming
>
> Plus many others. Each group of PPT files is 20-30MB in size, I can send
> you
> whatever you want directly to your e-mail address but you have to ask
your
> e-mail administrator first to grow-up your mailbox quota.
>
> PS: User and Admin PPT file are v4.0 but can be modified to v4.5 very
> easily, propably few hours of work.
>
> Thanking you,
>
> Very truly yours,
> Ashraf Elrefaey
>
> > -----Original Message-----
> > From: Michele Flythe [SMTP:mflythe@NET2PHONE.COM]
> > Sent: Wednesday, September 06, 2000 9:52 AM
> > To: ARSLIST@LISTSERV.VISTAIT.COM
> > Subject: Help Desk Manual
> >
> > **
> >
> > I am trying to build a new Help Desk quick reference manual.
> > Does anyone have any electronic documents or presentations?
> >
> > I am training my users on ARS 4.5 and Help Desk 4.0.
> >
> > Thanks,
> >
> >
> > Michele
> >
> >
> >
> >
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> << File: pic31640.pcx >>

Morning,

When I try to access that site, I keep getting error messages indicating
that page is not on their site. Has anyone else had that problem?

Thanks,
Mary Dollus
Scott AFB, IL
CIBER


-----Original Message-----
From: Ashraf Elrefaey [mailto:refaey@WORKFLOW.CO.NZ]
Sent: Tuesday, September 12, 2000 9:54 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Help Desk Manual


**

Finished uploading the files at:
http://www.crosswinds.net/~motorhead123/

Thanks to Joe Ferguson [Joef@i-link.net]

regards,
Ashraf


> -----Original Message-----
> From: Charlene Fang [SMTP:cfang@SYMBIO.COM.TW]
> Sent: Thursday, September 07, 2000 6:20 PM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Re: Help Desk Manual
>
> **
>
> Hi Ashraf,
>
> I would appreciate it if you could send a copy of them to me.
> My email address is charlene@symbio.com.tw
>
> Thanks a lot,
>
> Charlene Fang
> Symbio Systems Inc.
> charlene@symbio.com.tw
> 886-2-2717-3983*609
>
> ----- Original Message -----
> From: Ashraf Elrefaey
> To:
> Sent: Wednesday, September 06, 2000 AM 06:12
> Subject: Re: Help Desk Manual
>
>
> > **
> >
> > Dear Mitchele,
> >
> > I have lot of power point presentations that teaches almost everything
> about
> > Remedy, titles include:
> >
> > Help Desk v4.0
> > Change management v4.0
> > User Tool
> > Admin Tool
> > Asset Management v4.0
> > API System Programming
> >
> > Plus many others. Each group of PPT files is 20-30MB in size, I can send
> you
> > whatever you want directly to your e-mail address but you have to ask
> your
> > e-mail administrator first to grow-up your mailbox quota.
> >
> > PS: User and Admin PPT file are v4.0 but can be modified to v4.5 very
> > easily, propably few hours of work.
> >
> > Thanking you,
> >
> > Very truly yours,
> > Ashraf Elrefaey
> >
> > > -----Original Message-----
> > > From: Michele Flythe [SMTP:mflythe@NET2PHONE.COM]
> > > Sent: Wednesday, September 06, 2000 9:52 AM
> > > To: ARSLIST@LISTSERV.VISTAIT.COM
> > > Subject: Help Desk Manual
> > >
> > > **
> > >
> > > I am trying to build a new Help Desk quick reference manual.
> > > Does anyone have any electronic documents or presentations?
> > >
> > > I am training my users on ARS 4.5 and Help Desk 4.0.
> > >
> > > Thanks,
> > >
> > >
> > > Michele
> > >
> > >
> > >
> > >
> >
> >
> >
>
>
>
>
>

Maria
Bose Corporation

-----Original Message-----
From: Dollus, Mary [ mailto:DollusM@SCOTT.DISA.MIL]
Sent: Wednesday, September 13, 2000 9:27 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Help Desk Manual


**

Morning,

When I try to access that site, I keep getting error messages indicating
that page is not on their site. Has anyone else had that problem?

Thanks,
Mary Dollus
Scott AFB, IL
CIBER


-----Original Message-----
From: Ashraf Elrefaey [ mailto:refaey@WORKFLOW.CO.NZ]
Sent: Tuesday, September 12, 2000 9:54 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Help Desk Manual


**

Finished uploading the files at:
http://www.crosswinds.net/~motorhead123/

Thanks to Joe Ferguson [Joef@i-link.net]

regards,
Ashraf


> -----Original Message-----
> From: Charlene Fang [SMTP:cfang@SYMBIO.COM.TW]
> Sent: Thursday, September 07, 2000 6:20 PM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Re: Help Desk Manual
>
> **
>
> Hi Ashraf,
>
> I would appreciate it if you could send a copy of them to me.
> My email address is charlene@symbio.com.tw
>
> Thanks a lot,
>
> Charlene Fang
> Symbio Systems Inc.
> charlene@symbio.com.tw
> 886-2-2717-3983*609
>
> ----- Original Message -----
> From: Ashraf Elrefaey
> To:
> Sent: Wednesday, September 06, 2000 AM 06:12
> Subject: Re: Help Desk Manual
>
>
> > **
> >
> > Dear Mitchele,
> >
> > I have lot of power point presentations that teaches almost everything
> about
> > Remedy, titles include:
> >
> > Help Desk v4.0
> > Change management v4.0
> > User Tool
> > Admin Tool
> > Asset Management v4.0
> > API System Programming
> >
> > Plus many others. Each group of PPT files is 20-30MB in size, I can send
> you
> > whatever you want directly to your e-mail address but you have to ask
> your
> > e-mail administrator first to grow-up your mailbox quota.
> >
> > PS: User and Admin PPT file are v4.0 but can be modified to v4.5 very
> > easily, propably few hours of work.
> >
> > Thanking you,
> >
> > Very truly yours,
> > Ashraf Elrefaey
> >
> > > -----Original Message-----
> > > From: Michele Flythe [SMTP:mflythe@NET2PHONE.COM]
> > > Sent: Wednesday, September 06, 2000 9:52 AM
> > > To: ARSLIST@LISTSERV.VISTAIT.COM
> > > Subject: Help Desk Manual
> > >
> > > **
> > >
> > > I am trying to build a new Help Desk quick reference manual.
> > > Does anyone have any electronic documents or presentations?
> > >
> > > I am training my users on ARS 4.5 and Help Desk 4.0.
> > >
> > > Thanks,
> > >
> > >
> > > Michele
> > >
> > >
> > >
> > >
> >
> >
> >
>
>
>
>
>

All,

I'm having the same problem with the site.

Joe Kasell
Remedy Developer
Specific Integration
joek@specificintegration.com
jkasell@uu.net


-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@LISTSERV.VISTAIT.COM]On Behalf Of Dollus, Mary
Sent: Wednesday, September 13, 2000 9:27 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Help Desk Manual


**

Morning,

When I try to access that site, I keep getting error messages indicating
that page is not on their site. Has anyone else had that problem?

Thanks,
Mary Dollus
Scott AFB, IL
CIBER


-----Original Message-----
From: Ashraf Elrefaey [mailto:refaey@WORKFLOW.CO.NZ]
Sent: Tuesday, September 12, 2000 9:54 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Help Desk Manual


**

Finished uploading the files at:
http://www.crosswinds.net/~motorhead123/

Thanks to Joe Ferguson [Joef@i-link.net]

regards,
Ashraf


> -----Original Message-----
> From: Charlene Fang [SMTP:cfang@SYMBIO.COM.TW]
> Sent: Thursday, September 07, 2000 6:20 PM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Re: Help Desk Manual
>
> **
>
> Hi Ashraf,
>
> I would appreciate it if you could send a copy of them to me.
> My email address is charlene@symbio.com.tw
>
> Thanks a lot,
>
> Charlene Fang
> Symbio Systems Inc.
> charlene@symbio.com.tw
> 886-2-2717-3983*609
>
> ----- Original Message -----
> From: Ashraf Elrefaey
> To:
> Sent: Wednesday, September 06, 2000 AM 06:12
> Subject: Re: Help Desk Manual
>
>
> > **
> >
> > Dear Mitchele,
> >
> > I have lot of power point presentations that teaches almost everything
> about
> > Remedy, titles include:
> >
> > Help Desk v4.0
> > Change management v4.0
> > User Tool
> > Admin Tool
> > Asset Management v4.0
> > API System Programming
> >
> > Plus many others. Each group of PPT files is 20-30MB in size, I can send
> you
> > whatever you want directly to your e-mail address but you have to ask
> your
> > e-mail administrator first to grow-up your mailbox quota.
> >
> > PS: User and Admin PPT file are v4.0 but can be modified to v4.5 very
> > easily, propably few hours of work.
> >
> > Thanking you,
> >
> > Very truly yours,
> > Ashraf Elrefaey
> >
> > > -----Original Message-----
> > > From: Michele Flythe [SMTP:mflythe@NET2PHONE.COM]
> > > Sent: Wednesday, September 06, 2000 9:52 AM
> > > To: ARSLIST@LISTSERV.VISTAIT.COM
> > > Subject: Help Desk Manual
> > >
> > > **
> > >
> > > I am trying to build a new Help Desk quick reference manual.
> > > Does anyone have any electronic documents or presentations?
> > >
> > > I am training my users on ARS 4.5 and Help Desk 4.0.
> > >
> > > Thanks,
> > >
> > >
> > > Michele
> > >
> > >
> > >
> > >
> >
> >
> >
>
>
>
>
>

I just emailed Joe Ferguson to see if he has any idea. I'll keep you
posted.

Mary D

-----Original Message-----
From: Joe Kasell [mailto:jkasell@UU.NET]
Sent: Wednesday, September 13, 2000 8:45 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Help Desk Manual


**

All,

I'm having the same problem with the site.

Joe Kasell
Remedy Developer
Specific Integration
joek@specificintegration.com
jkasell@uu.net


-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@LISTSERV.VISTAIT.COM]On Behalf Of Dollus, Mary
Sent: Wednesday, September 13, 2000 9:27 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Help Desk Manual


**

Morning,

When I try to access that site, I keep getting error messages indicating
that page is not on their site. Has anyone else had that problem?

Thanks,
Mary Dollus
Scott AFB, IL
CIBER


-----Original Message-----
From: Ashraf Elrefaey [mailto:refaey@WORKFLOW.CO.NZ]
Sent: Tuesday, September 12, 2000 9:54 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Help Desk Manual


**

Finished uploading the files at:
http://www.crosswinds.net/~motorhead123/

Thanks to Joe Ferguson [Joef@i-link.net]

regards,
Ashraf


> -----Original Message-----
> From: Charlene Fang [SMTP:cfang@SYMBIO.COM.TW]
> Sent: Thursday, September 07, 2000 6:20 PM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Re: Help Desk Manual
>
> **
>
> Hi Ashraf,
>
> I would appreciate it if you could send a copy of them to me.
> My email address is charlene@symbio.com.tw
>
> Thanks a lot,
>
> Charlene Fang
> Symbio Systems Inc.
> charlene@symbio.com.tw
> 886-2-2717-3983*609
>
> ----- Original Message -----
> From: Ashraf Elrefaey
> To:
> Sent: Wednesday, September 06, 2000 AM 06:12
> Subject: Re: Help Desk Manual
>
>
> > **
> >
> > Dear Mitchele,
> >
> > I have lot of power point presentations that teaches almost everything
> about
> > Remedy, titles include:
> >
> > Help Desk v4.0
> > Change management v4.0
> > User Tool
> > Admin Tool
> > Asset Management v4.0
> > API System Programming
> >
> > Plus many others. Each group of PPT files is 20-30MB in size, I can send
> you
> > whatever you want directly to your e-mail address but you have to ask
> your
> > e-mail administrator first to grow-up your mailbox quota.
> >
> > PS: User and Admin PPT file are v4.0 but can be modified to v4.5 very
> > easily, propably few hours of work.
> >
> > Thanking you,
> >
> > Very truly yours,
> > Ashraf Elrefaey
> >
> > > -----Original Message-----
> > > From: Michele Flythe [SMTP:mflythe@NET2PHONE.COM]
> > > Sent: Wednesday, September 06, 2000 9:52 AM
> > > To: ARSLIST@LISTSERV.VISTAIT.COM
> > > Subject: Help Desk Manual
> > >
> > > **
> > >
> > > I am trying to build a new Help Desk quick reference manual.
> > > Does anyone have any electronic documents or presentations?
> > >
> > > I am training my users on ARS 4.5 and Help Desk 4.0.
> > >
> > > Thanks,
> > >
> > >
> > > Michele
> > >
> > >
> > >
> > >
> >
> >
> >
>
>
>
>
>