Thanks
maria_calabrese@bose.com

-----Original Message-----
From: Joran Peter [ mailto:Joran_Peter@PRC.COM]
Sent: Wednesday, September 06, 2000 8:27 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Help Desk Manual


**

Hi Ashraf, I am very interested in your presentation. If you would please
forward a copy I would deeply appreciate it.
Thanks!!!

Peter Joran
Litton-PRC
703 556-1632

-----Original Message-----
From: Ashraf Elrefaey [ mailto:refaey@WORKFLOW.CO.NZ]
Sent: Tuesday, September 05, 2000 6:13 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Help Desk Manual

**

Dear Mitchele,

I have lot of power point presentations that teaches almost everything about
Remedy, titles include:

Help Desk v4.0
Change management v4.0
User Tool
Admin Tool
Asset Management v4.0
API System Programming

Plus many others. Each group of PPT files is 20-30MB in size, I can send you
whatever you want directly to your e-mail address but you have to ask your
e-mail administrator first to grow-up your mailbox quota.

PS: User and Admin PPT file are v4.0 but can be modified to v4.5 very
easily, propably few hours of work.

Thanking you,

Very truly yours,
Ashraf Elrefaey

> -----Original Message-----
> From: Michele Flythe [SMTP:mflythe@NET2PHONE.COM]
> Sent: Wednesday, September 06, 2000 9:52 AM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Help Desk Manual
>
> **
>
> I am trying to build a new Help Desk quick reference manual.
> Does anyone have any electronic documents or presentations?
>
> I am training my users on ARS 4.5 and Help Desk 4.0.
>
> Thanks,
>
>
> Michele
>
>
>
>

May I suggest we get Mark to upload the presentation to his website
http://www.mainhelpdesk.com or upload it to the
http://SharedKnowledge.intranets.com site as a lot of people are interested
in the slides.

FYI: I am interested as well :)

Fred Grooms

-----Original Message-----
From: Ian Pillion (EEI) [mailto:Ian.Pillion@EEI.ERICSSON.SE]
Sent: Wednesday, September 06, 2000 7:37 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Help Desk Manual


**

Hi Ashraf,

Could I also get a copy of these .ppt slides.

ian.pillion@eei.ericsson.se

Thank you.
Rgds,
Ian

> -----Original Message-----
> From: Ashraf Elrefaey [SMTP:refaey@WORKFLOW.CO.NZ]
> Sent: Tuesday, September 05, 2000 5:13 PM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Re: Help Desk Manual
>
> **
>
> Dear Mitchele,
>
> I have lot of power point presentations that teaches almost everything
> about
> Remedy, titles include:
>
> Help Desk v4.0
> Change management v4.0
> User Tool
> Admin Tool
> Asset Management v4.0
> API System Programming
>
> Plus many others. Each group of PPT files is 20-30MB in size, I can send
> you
> whatever you want directly to your e-mail address but you have to ask your
> e-mail administrator first to grow-up your mailbox quota.
>
> PS: User and Admin PPT file are v4.0 but can be modified to v4.5 very
> easily, propably few hours of work.
>
> Thanking you,
>
> Very truly yours,
> Ashraf Elrefaey
>
> > -----Original Message-----
> > From: Michele Flythe [SMTP:mflythe@NET2PHONE.COM]
> > Sent: Wednesday, September 06, 2000 9:52 AM
> > To: ARSLIST@LISTSERV.VISTAIT.COM
> > Subject: Help Desk Manual
> >
> > **
> >
> > I am trying to build a new Help Desk quick reference manual.
> > Does anyone have any electronic documents or presentations?
> >
> > I am training my users on ARS 4.5 and Help Desk 4.0.
> >
> > Thanks,
> >
> >
> > Michele
> >
> >
> >
> >
>
>
>
>

I to would also like a copy of that.

Thanks.

Tyrone


-----Original Message-----
From: Ian Pillion (EEI) [mailto:Ian.Pillion@EEI.ERICSSON.SE]
Sent: Wednesday, September 06, 2000 8:37 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Help Desk Manual


**

Hi Ashraf,

Could I also get a copy of these .ppt slides.

ian.pillion@eei.ericsson.se

Thank you.
Rgds,
Ian

> -----Original Message-----
> From: Ashraf Elrefaey [SMTP:refaey@WORKFLOW.CO.NZ]
> Sent: Tuesday, September 05, 2000 5:13 PM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Re: Help Desk Manual
>
> **
>
> Dear Mitchele,
>
> I have lot of power point presentations that teaches almost everything
> about
> Remedy, titles include:
>
> Help Desk v4.0
> Change management v4.0
> User Tool
> Admin Tool
> Asset Management v4.0
> API System Programming
>
> Plus many others. Each group of PPT files is 20-30MB in size, I can send
> you
> whatever you want directly to your e-mail address but you have to ask your
> e-mail administrator first to grow-up your mailbox quota.
>
> PS: User and Admin PPT file are v4.0 but can be modified to v4.5 very
> easily, propably few hours of work.
>
> Thanking you,
>
> Very truly yours,
> Ashraf Elrefaey
>
> > -----Original Message-----
> > From: Michele Flythe [SMTP:mflythe@NET2PHONE.COM]
> > Sent: Wednesday, September 06, 2000 9:52 AM
> > To: ARSLIST@LISTSERV.VISTAIT.COM
> > Subject: Help Desk Manual
> >
> > **
> >
> > I am trying to build a new Help Desk quick reference manual.
> > Does anyone have any electronic documents or presentations?
> >
> > I am training my users on ARS 4.5 and Help Desk 4.0.
> >
> > Thanks,
> >
> >
> > Michele
> >
> >
> >
> >
>
>
>
>

Ashraf, could you please add me to the growing list of Help Desk Manual
requesters. I appreciate it if you email a copy of the subject topic. Thanks
in advance.

-----Original Message-----
From: Ashraf Elrefaey [mailto:refaey@WORKFLOW.CO.NZ]
Sent: Tuesday, September 05, 2000 6:13 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Help Desk Manual


**

Dear Mitchele,

I have lot of power point presentations that teaches almost everything about
Remedy, titles include:

Help Desk v4.0
Change management v4.0
User Tool
Admin Tool
Asset Management v4.0
API System Programming

Plus many others. Each group of PPT files is 20-30MB in size, I can send you
whatever you want directly to your e-mail address but you have to ask your
e-mail administrator first to grow-up your mailbox quota.

PS: User and Admin PPT file are v4.0 but can be modified to v4.5 very
easily, propably few hours of work.

Thanking you,

Very truly yours,
Ashraf Elrefaey

> -----Original Message-----
> From: Michele Flythe [SMTP:mflythe@NET2PHONE.COM]
> Sent: Wednesday, September 06, 2000 9:52 AM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Help Desk Manual
>
> **
>
> I am trying to build a new Help Desk quick reference manual.
> Does anyone have any electronic documents or presentations?
>
> I am training my users on ARS 4.5 and Help Desk 4.0.
>
> Thanks,
>
>
> Michele
>
>
>
>

Rather than flooding the listserv with more "me too" requests, perhaps
Ashraf would be kind enough to upload his PPT files to
http://www.allremedy.com/ , http://sharedknowledge.intranets.com/ or any of
the other sites that have volunteered to become public repositories for
Remedy info and utilities. Also, by uploading the files, we would not need
to worry about the mailbox size restrictions or e-mail size filtering that
occurs at many of our companies.

Ashraf, if you are willing to share the slide shows you have, I'm sure there
are many others of us who would be very appreciative.

Steven M. Wieczorek
Telecommunications Technology Group
Science Applications International Corporation

-----Original Message-----
From: Ashraf Elrefaey [mailto:refaey@WORKFLOW.CO.NZ]
Sent: Tuesday, September 05, 2000 6:13 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Help Desk Manual

Dear Mitchele,

I have lot of power point presentations that teaches almost everything about
Remedy, titles include:

Help Desk v4.0
Change management v4.0
User Tool
Admin Tool
Asset Management v4.0
API System Programming

Plus many others. Each group of PPT files is 20-30MB in size, I can send you
whatever you want directly to your e-mail address but you have to ask your
e-mail administrator first to grow-up your mailbox quota.

PS: User and Admin PPT file are v4.0 but can be modified to v4.5 very
easily, propably few hours of work.

Thanking you,

Very truly yours,
Ashraf Elrefaey

> -----Original Message-----
> From: Michele Flythe [SMTP:mflythe@NET2PHONE.COM]
> Sent: Wednesday, September 06, 2000 9:52 AM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Help Desk Manual
>
> I am trying to build a new Help Desk quick reference manual.
> Does anyone have any electronic documents or presentations?
>
> I am training my users on ARS 4.5 and Help Desk 4.0.
>
> Thanks,
> Michele

EXCELLENT IDEA!



-----Original Message-----
From: Grooms, Frederick W [mailto:frederick.w.grooms@NEXTLINK.COM]
Sent: Wednesday, September 06, 2000 8:43 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Help Desk Manual


**

May I suggest we get Mark to upload the presentation to his website
http://www.mainhelpdesk.com or upload it to the
http://SharedKnowledge.intranets.com site as a lot of people are interested
in the slides.

FYI: I am interested as well :)

Fred Grooms

-----Original Message-----
From: Ian Pillion (EEI) [mailto:Ian.Pillion@EEI.ERICSSON.SE]
Sent: Wednesday, September 06, 2000 7:37 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Help Desk Manual


**

Hi Ashraf,

Could I also get a copy of these .ppt slides.

ian.pillion@eei.ericsson.se

Thank you.
Rgds,
Ian

> -----Original Message-----
> From: Ashraf Elrefaey [SMTP:refaey@WORKFLOW.CO.NZ]
> Sent: Tuesday, September 05, 2000 5:13 PM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Re: Help Desk Manual
>
> **
>
> Dear Mitchele,
>
> I have lot of power point presentations that teaches almost everything
> about
> Remedy, titles include:
>
> Help Desk v4.0
> Change management v4.0
> User Tool
> Admin Tool
> Asset Management v4.0
> API System Programming
>
> Plus many others. Each group of PPT files is 20-30MB in size, I can send
> you
> whatever you want directly to your e-mail address but you have to ask your
> e-mail administrator first to grow-up your mailbox quota.
>
> PS: User and Admin PPT file are v4.0 but can be modified to v4.5 very
> easily, propably few hours of work.
>
> Thanking you,
>
> Very truly yours,
> Ashraf Elrefaey
>
> > -----Original Message-----
> > From: Michele Flythe [SMTP:mflythe@NET2PHONE.COM]
> > Sent: Wednesday, September 06, 2000 9:52 AM
> > To: ARSLIST@LISTSERV.VISTAIT.COM
> > Subject: Help Desk Manual
> >
> > **
> >
> > I am trying to build a new Help Desk quick reference manual.
> > Does anyone have any electronic documents or presentations?
> >
> > I am training my users on ARS 4.5 and Help Desk 4.0.
> >
> > Thanks,
> >
> >
> > Michele
> >
> >
> >
> >
>
>
>
>

I would also like a copy of the manuals
Thanks


davidm@applicom.co.il


**

Hi Ashraf, I am very interested in your presentation. If you would please
forward a copy I would deeply appreciate it.
Thanks!!!

Peter Joran
Litton-PRC
703 556-1632

-----Original Message-----
From: Ashraf Elrefaey [ mailto:refaey@WORKFLOW.CO.NZ]
Sent: Tuesday, September 05, 2000 6:13 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Help Desk Manual

**

Dear Mitchele,

I have lot of power point presentations that teaches almost everything about
Remedy, titles include:

Help Desk v4.0
Change management v4.0
User Tool
Admin Tool
Asset Management v4.0
API System Programming

Plus many others. Each group of PPT files is 20-30MB in size, I can send you
whatever you want directly to your e-mail address but you have to ask your
e-mail administrator first to grow-up your mailbox quota.

PS: User and Admin PPT file are v4.0 but can be modified to v4.5 very
easily, propably few hours of work.

Thanking you,

Very truly yours,
Ashraf Elrefaey

> -----Original Message-----
> From: Michele Flythe [SMTP:mflythe@NET2PHONE.COM]
> Sent: Wednesday, September 06, 2000 9:52 AM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Help Desk Manual
>
> **
>
> I am trying to build a new Help Desk quick reference manual.
> Does anyone have any electronic documents or presentations?
>
> I am training my users on ARS 4.5 and Help Desk 4.0.
>
> Thanks,
>
>
> Michele
>
>
>
>

I would also appreciate a copy of the presentation.

Thanks,
Susan Ransom
CACI
803-737-7089





David Myerson
IL> cc:
Sent by: "Action Subject: Re: Help Desk Manual
Request System
discussion
list(ARSList)"
STAIT.COM>


09/06/00 09:57 AM
Please respond to
"Action Request
System discussion
list(ARSList)"






I would also like a copy of the manuals
Thanks
davidm@applicom.co.il



**


Hi Ashraf, I am very interested in your presentation. If you would
please
forward a copy I would deeply appreciate it.
Thanks!!!


Peter Joran
Litton-PRC
703 556-1632


-----Original Message-----
From: Ashraf Elrefaey [mailto:refaey@WORKFLOW.CO.NZ]
Sent: Tuesday, September 05, 2000 6:13 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Help Desk Manual


**


Dear Mitchele,


I have lot of power point presentations that teaches almost everything
about
Remedy, titles include:


Help Desk v4.0
Change management v4.0
User Tool
Admin Tool
Asset Management v4.0
API System Programming


Plus many others. Each group of PPT files is 20-30MB in size, I can
send you
whatever you want directly to your e-mail address but you have to ask
your
e-mail administrator first to grow-up your mailbox quota.


PS: User and Admin PPT file are v4.0 but can be modified to v4.5 very
easily, propably few hours of work.


Thanking you,


Very truly yours,
Ashraf Elrefaey


> -----Original Message-----
> From: Michele Flythe [SMTP:mflythe@NET2PHONE.COM]
> Sent: Wednesday, September 06, 2000 9:52 AM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Help Desk Manual
>
> **
>
> I am trying to build a new Help Desk quick reference manual.
> Does anyone have any electronic documents or presentations?
>
> I am training my users on ARS 4.5 and Help Desk 4.0.
>
> Thanks,
>
>
> Michele
>
>
>
>

I also would like a copy

Den Fong
Systems Analyst
Alberta Mental Health Board
780-427-5539
mailto:den.fong@amhb.ab.ca



-----Original Message-----
From: Rick Phillips [mailto:rick@NETFIRST.COM]
Sent: Tuesday, September 05, 2000 5:12 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Help Desk Manual


**

Ashraf,

I'd be interested in your presentations also. Any chance of getting them
put on a webserver?

Thanks,

Rick

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@LISTSERV.VISTAIT.COM]On Behalf Of Ashraf Elrefaey
Sent: Tuesday, September 05, 2000 6:13 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Help Desk Manual


**

Dear Mitchele,

I have lot of power point presentations that teaches almost everything about
Remedy, titles include:

Help Desk v4.0
Change management v4.0
User Tool
Admin Tool
Asset Management v4.0
API System Programming

Plus many others. Each group of PPT files is 20-30MB in size, I can send you
whatever you want directly to your e-mail address but you have to ask your
e-mail administrator first to grow-up your mailbox quota.

PS: User and Admin PPT file are v4.0 but can be modified to v4.5 very
easily, propably few hours of work.

Thanking you,

Very truly yours,
Ashraf Elrefaey

> -----Original Message-----
> From: Michele Flythe [SMTP:mflythe@NET2PHONE.COM]
> Sent: Wednesday, September 06, 2000 9:52 AM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Help Desk Manual
>
> **
>
> I am trying to build a new Help Desk quick reference manual.
> Does anyone have any electronic documents or presentations?
>
> I am training my users on ARS 4.5 and Help Desk 4.0.
>
> Thanks,
>
>
> Michele
>
>
>
>

Ashraf,
I'm faced with the conversion to 4.5.1 over the next two months and user
training is a big issue. I would love to get a copy of your presentations as
well. If they will be available for download that would be great, or you can
send to Larry.Salisbury@acxiom.com .

Larry Salisbury
Acxiom Corporation
Woodland Hills, CA
voice: 818-715-5679
fax: 818-715-5218

-----Original Message-----
From: Ashraf Elrefaey [SMTP:refaey@WORKFLOW.CO.NZ]
Sent: Tuesday, September 05, 2000 3:13 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Help Desk Manual

**

Dear Mitchele,

I have lot of power point presentations that teaches almost everything about
Remedy, titles include:

Help Desk v4.0
Change management v4.0
User Tool
Admin Tool
Asset Management v4.0
API System Programming

Plus many others. Each group of PPT files is 20-30MB in size, I can send you
whatever you want directly to your e-mail address but you have to ask your
e-mail administrator first to grow-up your mailbox quota.

PS: User and Admin PPT file are v4.0 but can be modified to v4.5 very
easily, propably few hours of work.

Thanking you,

Very truly yours,
Ashraf Elrefaey

> -----Original Message-----
> From: Michele Flythe [SMTP:mflythe@NET2PHONE.COM]
> Sent: Wednesday, September 06, 2000 9:52 AM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Help Desk Manual
>
> **
>
> I am trying to build a new Help Desk quick reference manual.
> Does anyone have any electronic documents or presentations?
>
> I am training my users on ARS 4.5 and Help Desk 4.0.
>
> Thanks,
>
>
> Michele
>
>
>
>