I am trying to build a new Help Desk quick reference manual.
Does anyone have any electronic documents or presentations?

I am training my users on ARS 4.5 and Help Desk 4.0.

Thanks,


Michele

Dear Mitchele,

I have lot of power point presentations that teaches almost everything about
Remedy, titles include:

Help Desk v4.0
Change management v4.0
User Tool
Admin Tool
Asset Management v4.0
API System Programming

Plus many others. Each group of PPT files is 20-30MB in size, I can send you
whatever you want directly to your e-mail address but you have to ask your
e-mail administrator first to grow-up your mailbox quota.

PS: User and Admin PPT file are v4.0 but can be modified to v4.5 very
easily, propably few hours of work.

Thanking you,

Very truly yours,
Ashraf Elrefaey

> -----Original Message-----
> From: Michele Flythe [SMTP:mflythe@NET2PHONE.COM]
> Sent: Wednesday, September 06, 2000 9:52 AM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Help Desk Manual
>
> **
>
> I am trying to build a new Help Desk quick reference manual.
> Does anyone have any electronic documents or presentations?
>
> I am training my users on ARS 4.5 and Help Desk 4.0.
>
> Thanks,
>
>
> Michele
>
>
>
>

Ashraf,

I'd be interested in your presentations also. Any chance of getting them
put on a webserver?

Thanks,

Rick

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@LISTSERV.VISTAIT.COM]On Behalf Of Ashraf Elrefaey
Sent: Tuesday, September 05, 2000 6:13 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Help Desk Manual


**

Dear Mitchele,

I have lot of power point presentations that teaches almost everything about
Remedy, titles include:

Help Desk v4.0
Change management v4.0
User Tool
Admin Tool
Asset Management v4.0
API System Programming

Plus many others. Each group of PPT files is 20-30MB in size, I can send you
whatever you want directly to your e-mail address but you have to ask your
e-mail administrator first to grow-up your mailbox quota.

PS: User and Admin PPT file are v4.0 but can be modified to v4.5 very
easily, propably few hours of work.

Thanking you,

Very truly yours,
Ashraf Elrefaey

> -----Original Message-----
> From: Michele Flythe [SMTP:mflythe@NET2PHONE.COM]
> Sent: Wednesday, September 06, 2000 9:52 AM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Help Desk Manual
>
> **
>
> I am trying to build a new Help Desk quick reference manual.
> Does anyone have any electronic documents or presentations?
>
> I am training my users on ARS 4.5 and Help Desk 4.0.
>
> Thanks,
>
>
> Michele
>
>
>
>

Ashraf,
Can you upload those files to me ftp site, here is the address -
ftp://box445:1qwerty@dropbox.compaq.com/Remedy/

Thank You!

* "Life can only disappoint you if you let it." -- Mark Hopkins
________________________________________________
COMPAQ Computer Corporation
ISSD Tools Group
* Henry.Gilbert@Compaq.com
* 281.518.4915



-----Original Message-----
From: Rick Phillips [mailto:rick@NETFIRST.COM]
Sent: Tuesday, September 05, 2000 6:12 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Help Desk Manual


**

Ashraf,

I'd be interested in your presentations also. Any chance of getting them
put on a webserver?

Thanks,

Rick

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@LISTSERV.VISTAIT.COM]On Behalf Of Ashraf Elrefaey
Sent: Tuesday, September 05, 2000 6:13 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Help Desk Manual


**

Dear Mitchele,

I have lot of power point presentations that teaches almost everything about
Remedy, titles include:

Help Desk v4.0
Change management v4.0
User Tool
Admin Tool
Asset Management v4.0
API System Programming

Plus many others. Each group of PPT files is 20-30MB in size, I can send you
whatever you want directly to your e-mail address but you have to ask your
e-mail administrator first to grow-up your mailbox quota.

PS: User and Admin PPT file are v4.0 but can be modified to v4.5 very
easily, propably few hours of work.

Thanking you,

Very truly yours,
Ashraf Elrefaey

> -----Original Message-----
> From: Michele Flythe [SMTP:mflythe@NET2PHONE.COM]
> Sent: Wednesday, September 06, 2000 9:52 AM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Help Desk Manual
>
> **
>
> I am trying to build a new Help Desk quick reference manual.
> Does anyone have any electronic documents or presentations?
>
> I am training my users on ARS 4.5 and Help Desk 4.0.
>
> Thanks,
>
>
> Michele
>
>
>
>

could you send it jniu@net2phone.com --- he is my assistant. His mailbox
should have plenty of room.

And another copy to mailreading@aol.com -- thanks so much!

Michele

Ashraf

I'd be really interested in those too. Could you try
m_worsdell@hotmail.com.

Regards
Matt





Rick Phillips
To: ARSLIST@LISTSERV.VISTAIT.COM
Sent by: "Action cc:
Request System Subject: Re: Help Desk Manual
discussion
list(ARSList)"
STAIT.COM>


06/09/00 00:11
Please respond to
"Action Request
System discussion
list(ARSList)"






**

Ashraf,

I'd be interested in your presentations also. Any chance of getting them
put on a webserver?

Thanks,

Rick

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@LISTSERV.VISTAIT.COM]On Behalf Of Ashraf Elrefaey
Sent: Tuesday, September 05, 2000 6:13 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Help Desk Manual


**

Dear Mitchele,

I have lot of power point presentations that teaches almost everything
about
Remedy, titles include:

Help Desk v4.0
Change management v4.0
User Tool
Admin Tool
Asset Management v4.0
API System Programming

Plus many others. Each group of PPT files is 20-30MB in size, I can send
you
whatever you want directly to your e-mail address but you have to ask your
e-mail administrator first to grow-up your mailbox quota.

PS: User and Admin PPT file are v4.0 but can be modified to v4.5 very
easily, propably few hours of work.

Thanking you,

Very truly yours,
Ashraf Elrefaey

> -----Original Message-----
> From: Michele Flythe [SMTP:mflythe@NET2PHONE.COM]
> Sent: Wednesday, September 06, 2000 9:52 AM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Help Desk Manual
>
> **
>
> I am trying to build a new Help Desk quick reference manual.
> Does anyone have any electronic documents or presentations?
>
> I am training my users on ARS 4.5 and Help Desk 4.0.
>
> Thanks,
>
>
> Michele
>
>
>
>

Ashraf,
I'm interested in them too, could you send them to:

remedy.admin@us.abb.com

Thanks

John


|------------->
|(Embedded |
|image moved |
|to file: |
|pic31640.pcx)|
| |
|------------->
>------------------------------------------------------------------------|
|Matt Worsdell |
|09/06/2000 02:52 AM |
>------------------------------------------------------------------------|



Please respond to "Action Request System discussion list(ARSList)"


To: ARSLIST@LISTSERV.VISTAIT.COM
cc: (bcc: RemedyAdmin USSEV/USSEV/ABB)
Subject: Re: Help Desk Manual

Security Level:? Internal



**

Ashraf

I'd be really interested in those too. Could you try
m_worsdell@hotmail.com.

Regards
Matt





Rick Phillips
To:
ARSLIST@LISTSERV.VISTAIT.COM
Sent by: "Action cc:
Request System Subject: Re: Help Desk
Manual
discussion
list(ARSList)"
STAIT.COM>


06/09/00 00:11
Please respond to
"Action Request
System discussion
list(ARSList)"






**

Ashraf,

I'd be interested in your presentations also. Any chance of getting them
put on a webserver?

Thanks,

Rick

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@LISTSERV.VISTAIT.COM]On Behalf Of Ashraf Elrefaey
Sent: Tuesday, September 05, 2000 6:13 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Help Desk Manual


**

Dear Mitchele,

I have lot of power point presentations that teaches almost everything
about
Remedy, titles include:

Help Desk v4.0
Change management v4.0
User Tool
Admin Tool
Asset Management v4.0
API System Programming

Plus many others. Each group of PPT files is 20-30MB in size, I can send
you
whatever you want directly to your e-mail address but you have to ask your
e-mail administrator first to grow-up your mailbox quota.

PS: User and Admin PPT file are v4.0 but can be modified to v4.5 very
easily, propably few hours of work.

Thanking you,

Very truly yours,
Ashraf Elrefaey

> -----Original Message-----
> From: Michele Flythe [SMTP:mflythe@NET2PHONE.COM]
> Sent: Wednesday, September 06, 2000 9:52 AM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Help Desk Manual
>
> **
>
> I am trying to build a new Help Desk quick reference manual.
> Does anyone have any electronic documents or presentations?
>
> I am training my users on ARS 4.5 and Help Desk 4.0.
>
> Thanks,
>
>
> Michele
>
>
>
>

Ashraf I would like a copy of these power point presentations also, would it
be possible for you to ZIP them up into one file and send them to me, my
mail box restriction on size is 2MB. Is this large enough?

Thanks

Willie L. Baria
wlba@chevron.com
281-596-2267 (office)
281-596-3008 (Fax)




> -----Original Message-----
> From: Ashraf Elrefaey [SMTP:refaey@WORKFLOW.CO.NZ]
> Sent: Tuesday, September 05, 2000 5:13 PM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Re: Help Desk Manual
>
> **
>
> Dear Mitchele,
>
> I have lot of power point presentations that teaches almost everything
> about
> Remedy, titles include:
>
> Help Desk v4.0
> Change management v4.0
> User Tool
> Admin Tool
> Asset Management v4.0
> API System Programming
>
> Plus many others. Each group of PPT files is 20-30MB in size, I can send
> you
> whatever you want directly to your e-mail address but you have to ask your
> e-mail administrator first to grow-up your mailbox quota.
>
> PS: User and Admin PPT file are v4.0 but can be modified to v4.5 very
> easily, propably few hours of work.
>
> Thanking you,
>
> Very truly yours,
> Ashraf Elrefaey
>
> > -----Original Message-----
> > From: Michele Flythe [SMTP:mflythe@NET2PHONE.COM]
> > Sent: Wednesday, September 06, 2000 9:52 AM
> > To: ARSLIST@LISTSERV.VISTAIT.COM
> > Subject: Help Desk Manual
> >
> > **
> >
> > I am trying to build a new Help Desk quick reference manual.
> > Does anyone have any electronic documents or presentations?
> >
> > I am training my users on ARS 4.5 and Help Desk 4.0.
> >
> > Thanks,
> >
> >
> > Michele
> >
> >
> >
> >
>
>
>
>

Hi Ashraf, I am very interested in your presentation. If you would please
forward a copy I would deeply appreciate it.
Thanks!!!

Peter Joran
Litton-PRC
703 556-1632

-----Original Message-----
From: Ashraf Elrefaey [mailto:refaey@WORKFLOW.CO.NZ]
Sent: Tuesday, September 05, 2000 6:13 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Help Desk Manual

**

Dear Mitchele,

I have lot of power point presentations that teaches almost everything about
Remedy, titles include:

Help Desk v4.0
Change management v4.0
User Tool
Admin Tool
Asset Management v4.0
API System Programming

Plus many others. Each group of PPT files is 20-30MB in size, I can send you
whatever you want directly to your e-mail address but you have to ask your
e-mail administrator first to grow-up your mailbox quota.

PS: User and Admin PPT file are v4.0 but can be modified to v4.5 very
easily, propably few hours of work.

Thanking you,

Very truly yours,
Ashraf Elrefaey

> -----Original Message-----
> From: Michele Flythe [SMTP:mflythe@NET2PHONE.COM]
> Sent: Wednesday, September 06, 2000 9:52 AM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Help Desk Manual
>
> **
>
> I am trying to build a new Help Desk quick reference manual.
> Does anyone have any electronic documents or presentations?
>
> I am training my users on ARS 4.5 and Help Desk 4.0.
>
> Thanks,
>
>
> Michele
>
>
>
>

Hi Ashraf,

Could I also get a copy of these .ppt slides.

ian.pillion@eei.ericsson.se

Thank you.
Rgds,
Ian

> -----Original Message-----
> From: Ashraf Elrefaey [SMTP:refaey@WORKFLOW.CO.NZ]
> Sent: Tuesday, September 05, 2000 5:13 PM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Re: Help Desk Manual
>
> **
>
> Dear Mitchele,
>
> I have lot of power point presentations that teaches almost everything
> about
> Remedy, titles include:
>
> Help Desk v4.0
> Change management v4.0
> User Tool
> Admin Tool
> Asset Management v4.0
> API System Programming
>
> Plus many others. Each group of PPT files is 20-30MB in size, I can send
> you
> whatever you want directly to your e-mail address but you have to ask your
> e-mail administrator first to grow-up your mailbox quota.
>
> PS: User and Admin PPT file are v4.0 but can be modified to v4.5 very
> easily, propably few hours of work.
>
> Thanking you,
>
> Very truly yours,
> Ashraf Elrefaey
>
> > -----Original Message-----
> > From: Michele Flythe [SMTP:mflythe@NET2PHONE.COM]
> > Sent: Wednesday, September 06, 2000 9:52 AM
> > To: ARSLIST@LISTSERV.VISTAIT.COM
> > Subject: Help Desk Manual
> >
> > **
> >
> > I am trying to build a new Help Desk quick reference manual.
> > Does anyone have any electronic documents or presentations?
> >
> > I am training my users on ARS 4.5 and Help Desk 4.0.
> >
> > Thanks,
> >
> >
> > Michele
> >
> >
> >
> >
>
>
>
>