unsubscrive

Hi there Listeners

I dont know if anyone has asked this question before but here goes.
Is there a way to intigrate a Spell checker into Remedy for Character fields
and problem diary fields.
The reason that I ask is that I have been asked by management to look into
this as some operators are typing information with incorrect spelling and it
is causing some headache.

Cheers
Brad Murphy
NBS Bank LTD
bmurphy@nbs.co.za
Cell #: +27 82 377 0769




WARNING:
Any unauthorised use or interception of this email is illegal. If this email
is not intended for you, you may not copy, distribute nor disclose the
contents to anyone. Save for bona fide company matters, the BoE Group does
not accept any responsibility for the opinions expressed in this email.
For further details please see: http://www.nbs.co.za/emaildisclaim.htm

It is possible through OLE to use the spell checker provided in microsoft
word. As far as the details of how to do this, I am unclear though.

Hope this gets you pointed in the right direction.

Axton Grams
CBSI
903-624-7133
gramsa49@hotmail.com

----- Original Message -----
From: "Murphy, Bradley"
To:
Sent: Wednesday, September 06, 2000 1:59 AM


> **
>
> Hi there Listeners
>
> I dont know if anyone has asked this question before but here goes.
> Is there a way to intigrate a Spell checker into Remedy for Character
fields
> and problem diary fields.
> The reason that I ask is that I have been asked by management to look into
> this as some operators are typing information with incorrect spelling and
it
> is causing some headache.
>
> Cheers
> Brad Murphy
> NBS Bank LTD
> bmurphy@nbs.co.za
> Cell #: +27 82 377 0769
>
>
>
>
> WARNING:
> Any unauthorised use or interception of this email is illegal. If this
email
> is not intended for you, you may not copy, distribute nor disclose the
> contents to anyone. Save for bona fide company matters, the BoE Group does
> not accept any responsibility for the opinions expressed in this email.
> For further details please see: http://www.nbs.co.za/emaildisclaim.htm
>
>
>

>

Yes there is. See pages 7-2 in the 4.0 Admin Guide vol. 2 for step by step

Tom Hamil
Litton/PRC

-----Original Message-----
From: Murphy, Bradley [mailto:BMurphy@NBS.CO.ZA]
Sent: Wednesday, September 06, 2000 02:59 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject:


**

Hi there Listeners

I dont know if anyone has asked this question before but here goes.
Is there a way to intigrate a Spell checker into Remedy for Character fields
and problem diary fields.
The reason that I ask is that I have been asked by management to look into
this as some operators are typing information with incorrect spelling and it
is causing some headache.

Cheers
Brad Murphy
NBS Bank LTD
bmurphy@nbs.co.za
Cell #: +27 82 377 0769




WARNING:
Any unauthorised use or interception of this email is illegal. If this email
is not intended for you, you may not copy, distribute nor disclose the
contents to anyone. Save for bona fide company matters, the BoE Group does
not accept any responsibility for the opinions expressed in this email.
For further details please see: http://www.nbs.co.za/emaildisclaim.htm

Brad,

ON the user form, search for all users, highlight them all and select Actions from the toolbar, modify all, then select Read license and save. That will save them all in one shot.

Joelie

Joelie J. Dudley
Technical Support Center
717-531-5813
jdudley@psu.edu

>>> BMurphy@NBS.CO.ZA 9/13/00 8:01:23 AM >>>
**

Hi there Listeners

Hope that all is well there

Does any one have any ideas on how I can chanage all the License Settings
for all my people to a read license quickly and effectively.
I need to change their licenses from None to Read and dont feel like doing
them one at a time.

Thanks
Brad




WARNING:
Any unauthorised use or interception of this email is illegal. If this email
is not intended for you, you may not copy, distribute nor disclose the
contents to anyone. Save for bona fide company matters, the BoE Group does
not accept any responsibility for the opinions expressed in this email.
For further details please see: http://www.nbs.co.za/emaildisclaim.htm

Hi there Listeners

Hope that all is well there

Does any one have any ideas on how I can chanage all the License Settings
for all my people to a read license quickly and effectively.
I need to change their licenses from None to Read and dont feel like doing
them one at a time.

Thanks
Brad




WARNING:
Any unauthorised use or interception of this email is illegal. If this email
is not intended for you, you may not copy, distribute nor disclose the
contents to anyone. Save for bona fide company matters, the BoE Group does
not accept any responsibility for the opinions expressed in this email.
For further details please see: http://www.nbs.co.za/emaildisclaim.htm

You should be able to do a list of all your users, then choose Modify All.
Make your change and save.

Thanks,
Debbie Herberger
Supervisor, Database Administrator
debbie.herberger@adelphiacom.com
(814)260-6453



-----Original Message-----
From: Murphy, Bradley [mailto:BMurphy@NBS.CO.ZA]
Sent: Wednesday, September 13, 2000 8:01 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject:


**

Hi there Listeners

Hope that all is well there

Does any one have any ideas on how I can chanage all the License Settings
for all my people to a read license quickly and effectively.
I need to change their licenses from None to Read and dont feel like doing
them one at a time.

Thanks
Brad




WARNING:
Any unauthorised use or interception of this email is illegal. If this email
is not intended for you, you may not copy, distribute nor disclose the
contents to anyone. Save for bona fide company matters, the BoE Group does
not accept any responsibility for the opinions expressed in this email.
For further details please see: http://www.nbs.co.za/emaildisclaim.htm

UserTool-> Mark all records you want to change-> Action -> Modify All -> Set
the license to Read.

--
Jarl Groneng
jgroneng@online.no

> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:ARSLIST@LISTSERV.VISTAIT.COM]On Behalf Of Murphy, Bradley
> Sent: 13. september 2000 14:01
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject:
>
>
> **
>
> Hi there Listeners
>
> Hope that all is well there
>
> Does any one have any ideas on how I can chanage all the License Settings
> for all my people to a read license quickly and effectively.
> I need to change their licenses from None to Read and dont feel like doing
> them one at a time.
>
> Thanks
> Brad
>
>
>
>
> WARNING:
> Any unauthorised use or interception of this email is illegal. If
> this email
> is not intended for you, you may not copy, distribute nor disclose the
> contents to anyone. Save for bona fide company matters, the BoE Group does
> not accept any responsibility for the opinions expressed in this email.
> For further details please see: http://www.nbs.co.za/emaildisclaim.htm
>
>
>
>
>
>

Hi there all

I am currently running HelpDesk 4 on my unix server and I am having a slow
reponse error. We are near completion of setting up the HelpDesk 4 module
and I have been getting the below error message on the Unix server.

remedy sendmail [1159]: unable to qualify my own domain name (remedy.) --
using short name
remedy sendmail [1171]: unalbe to qualify my own domain name (remedy.) --
using short name

Has any one had this problem before ??

Brad




WARNING:
Any unauthorised use or interception of this email is illegal. If this email
is not intended for you, you may not copy, distribute nor disclose the
contents to anyone. Save for bona fide company matters, the BoE Group does
not accept any responsibility for the opinions expressed in this email.
For further details please see: http://www.nbs.co.za/emaildisclaim.htm

You probably need to put a line in your sendmail.cf file (most likely found
in /etc or /etc/mail) that says:

Dj$w.your.domain.name

(substitute your domain name for "your.domain.name"). This should go after
the line that starts with "Cw". If you have Solaris, there will already be
a Dj$w line, but it is commented out with a "#". Restart sendmail (kill
-HUP ) and you should be ready to go.

If you have trouble, you can try emailing me your sendmail.cf file.

Good luck,
Julie

Julie L Baumler
System Administrator
Multnomah County ISD

> -----Original Message-----
> From: Murphy, Bradley [mailto:BMurphy@NBS.CO.ZA]
> Sent: Wednesday, September 13, 2000 7:11 AM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject:
>
>
> **
>
> Hi there all
>
> I am currently running HelpDesk 4 on my unix server and I am
> having a slow
> reponse error. We are near completion of setting up the
> HelpDesk 4 module
> and I have been getting the below error message on the Unix server.
>
> remedy sendmail [1159]: unable to qualify my own domain name
> (remedy.) --
> using short name
> remedy sendmail [1171]: unalbe to qualify my own domain name
> (remedy.) --
> using short name
>
> Has any one had this problem before ??
>
> Brad
>
>
>
>
> WARNING:
> Any unauthorised use or interception of this email is
> illegal. If this email
> is not intended for you, you may not copy, distribute nor disclose the
> contents to anyone. Save for bona fide company matters, the
> BoE Group does
> not accept any responsibility for the opinions expressed in
> this email.
> For further details please see: http://www.nbs.co.za/emaildisclaim.htm
>
>
>
>
>

Greetings,

I would like to add another category level in Help Desk 4.0 so it would be something
like category, type, item and sub-item. It needs not affect assignments, which
can remain at the item level (i.e. all sub-items under an item would automatically

be assigned to that item.) Has anyone done this, and if so offer any pointers.
Ideally if anyone happens to have a list of the filters, links etc. that require
modification that would be perfect.

Thank you


ARS 4.0.3
Oracle 7.3.3
__
iMail - your free web-based mail service (http://www.imail.ru)

Boris,

I've done this in a ground up helpdesk application, not in HD 4.0. I did
have type, item and sub-item disabled and when a selection was made in
Category the type field changed to read/write and so on. It forced the
submitter to enter cat. type etc .... in order.

Art Milbuta
Remedy Consultant






Boris Ivanov on 09/15/2000 11:28:09 AM

Please respond to "Action Request System discussion list(ARSList)"


To: ARSLIST@LISTSERV.VISTAIT.COM
cc: (bcc: Arthur Milbuta/SIAC)
Subject:




**

Greetings,

I would like to add another category level in Help Desk 4.0 so it would be
something
like category, type, item and sub-item. It needs not affect assignments,
which
can remain at the item level (i.e. all sub-items under an item would
automatically

be assigned to that item.) Has anyone done this, and if so offer any
pointers.
Ideally if anyone happens to have a list of the filters, links etc. that
require
modification that would be perfect.

Thank you


ARS 4.0.3
Oracle 7.3.3
__
iMail - your free web-based mail service (http://www.imail.ru)

OS - Solaris 2.6
Oracle 8.16
Remedy 4.5

I just did an upgrade to a test server form 3.2 to 4.5 and am unable to
query alot of schemas - jsut sits for a long time and says there is no data,
when we know there is. The database was backed up from a production database
to a test server - is there something special that needs done to a 3.2 DB
prior to upgrading to 4.5? Are there areas that 3.2 stores the server name
that could be foobarring us??


Thank you

Steve Miller
Perfect Order Consultant
smiller@poss.com
(814) 274-6020 x3649

Hello,
I am a new Remedy user,
we are in the gathering info stages, but will move
quickly.

What is the best Asset Mgmt way to go?
A Remedy tool or other tool?

We want complete information on servers and down to
the PC information, We will be using HP Open view.

thx


__________________________________________________
Do You Yahoo!?
Yahoo! Mail - Free email you can access from anywhere!
http://mail.yahoo.com/

ARSLIST SET OPTIONS NOACK REPRO

My most sincere apologies to all 1,794 of you for sending a LISTSERV
command to the list - not to mention that it was formatted incorrectly!


On Thu, 21 Sep 2000 19:11:46 -0500, G. David Frye wrote:
>**
>
>ARSLIST SET OPTIONS NOACK REPRO
>
>
>

Greeting,

What is the URL to the website page to log in as RAC?


Boris

Try this one:

http://supportweb.remedy.com/supportweb/racs/RAC_main.htm

Rune Sorlid
RAC Market Specialist
Bull AS

Since last week we have been reveiving the following error on our log
backups which run at noon each day:


Cannot allow BACKUP LOG because file 'ARSystem_dat' has been subjected to
nonlogged updates and cannot be rolled forward. Perform a full database, or
differential database, backup. [SQLSTATE 42000] (Error 4213) Backup or
restore operation terminating abnormally. [SQLSTATE 42000] (Error 3013).
The step failed.

We had some rather server connectivity problems last week that built our
DSO queue up overa period of three days. Once I cleared the DSO queue, the
log backup ran normally.

Do you have any insites as to causes of this problem - is the DSO problem
a smokescreen for something else. To my knowledge there have been no deletes
that would force a table re-build. What other actions could account for
these types of errors?

We are running ARS 4.0.3 on NT with SQL 7 Service Pack 1

Any thoughts would be appreciated.

Thanks!

Hi there Listeners

Hope that all is well there on that side of the screen.

I am currently setting up my escalations levels for Helpdesk Module 4 and
have reached the following problem.

In our company, when a fault gets assigned to a particular group, the
manager would be the one to recieve the escalation message. However, there
are different managers for each group. Now I noticed that HelpDesk Module 4
does not have a field where you can start a escalation for each group, sort
of a field where you can tell the system who the mamager is for a particular
group.

I have therefore Decided to build my own escalation system and I am
currently working on it. But before I continue, can anyone tell me if they
have had a similar problem and what solution they came across.

Thanks
Brad




WARNING:
Any unauthorised use or interception of this email is illegal. If this email
is not intended for you, you may not copy, distribute nor disclose the
contents to anyone. Save for bona fide company matters, the BoE Group does
not accept any responsibility for the opinions expressed in this email.
For further details please see: http://www.nbs.co.za/emaildisclaim.htm

Brad,

I had a similar problem with one of my implementation. The out of the
box seem to concentrate on the user's manager but we needed the group's
manager to be notified instead (That we called the "Queue Manager"). In
this implementation, we also needed to notify only the "Queue Manager"
instead of the whole group.

I ended up changing the HPD:HPD-SetManagerInfo00 filter to reflect the
Groups manager instead of the User's manager and added a few filters. I am
unsure how this could apply to you but it might help.

Christian Gingras
I/T Specialist
Help Desk Services - IBM Canada Ltd
C3/N69/3600/MKM
Tel(416)657-2374
cgingras@ca.ibm.com



"Murphy, Bradley" on 09/26/2000 08:43:26 AM

Please respond to "Action Request System discussion list(ARSList)"


To: ARSLIST@LISTSERV.VISTAIT.COM
cc:
Subject:




**

Hi there Listeners

Hope that all is well there on that side of the screen.

I am currently setting up my escalations levels for Helpdesk Module 4 and
have reached the following problem.

In our company, when a fault gets assigned to a particular group, the
manager would be the one to recieve the escalation message. However, there
are different managers for each group. Now I noticed that HelpDesk Module 4
does not have a field where you can start a escalation for each group, sort
of a field where you can tell the system who the mamager is for a
particular
group.

I have therefore Decided to build my own escalation system and I am
currently working on it. But before I continue, can anyone tell me if they
have had a similar problem and what solution they came across.

Thanks
Brad




WARNING:
Any unauthorised use or interception of this email is illegal. If this
email
is not intended for you, you may not copy, distribute nor disclose the
contents to anyone. Save for bona fide company matters, the BoE Group does
not accept any responsibility for the opinions expressed in this email.
For further details please see: http://www.nbs.co.za/emaildisclaim.htm

__________________________________________________
Do You Yahoo!?
Send instant messages & get email alerts with Yahoo! Messenger.
http://im.yahoo.com/

Hi there Listeners

Just a quick question

I dont want certain individuals to create or delete messages off the
bulletin board, I only want the HelpDesk staff.
Is there anyway I can tell the system that if a individual does not belong
to a certain $Group$ that the Create and Delete Message Buttons are disabled
??

I am working on HelpDesk module 4 with ARS 4.5.1, on a sybase 12 and unix
box

Brad




WARNING:
Any unauthorised use or interception of this email is illegal. If this email
is not intended for you, you may not copy, distribute nor disclose the
contents to anyone. Save for bona fide company matters, the BoE Group does
not accept any responsibility for the opinions expressed in this email.
For further details please see: http://www.nbs.co.za/emaildisclaim.htm

I had the same issue and I created an AL that looks like this. The Run IF statement looks like this:
(NOT ($GROUPS$ LIKE "%Service Desk%" )) AND (NOT ($GROUPS$ LIKE "Úta Center%" )) AND (NOT ($GROUPS$ LIKE "­ministrator%" )) AND (NOT ($GROUPS$ LIKE "%APP_Administrator%" ))

Our Data Center group actually backs up the Help Desk during non-business hours and that's why they're part of the command.

The If action is an error message that reads like this: Only the Service Desk, Data Center, APP-Administrator, or AR Administrator can create bulletin board messages

Hope this helps.

Maria Calabrese
Bose Corporation


-----Original Message-----
From: Murphy, Bradley [ mailto:BMurphy@NBS.CO.ZA]
Sent: Friday, September 29, 2000 1:56 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject:


**

Hi there Listeners

Just a quick question

I dont want certain individuals to create or delete messages off the
bulletin board, I only want the HelpDesk staff.
Is there anyway I can tell the system that if a individual does not belong
to a certain $Group$ that the Create and Delete Message Buttons are disabled
??

I am working on HelpDesk module 4 with ARS 4.5.1, on a sybase 12 and unix
box

Brad




WARNING:
Any unauthorised use or interception of this email is illegal. If this email
is not intended for you, you may not copy, distribute nor disclose the
contents to anyone. Save for bona fide company matters, the BoE Group does
not accept any responsibility for the opinions expressed in this email.
For further details please see: http://www.nbs.co.za/emaildisclaim.htm