Greetings,

I would like to add another category level in Help Desk 4.0 so it would be something
like category, type, item and sub-item. It needs not affect assignments, which
can remain at the item level (i.e. all sub-items under an item would automatically

be assigned to that item.) Has anyone done this, and if so offer any pointers.
Ideally if anyone happens to have a list of the filters, links etc. that require
modification that would be perfect.

Thank you


ARS 4.0.3
Oracle 7.3.3
__
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Boris,

I've done this in a ground up helpdesk application, not in HD 4.0. I did
have type, item and sub-item disabled and when a selection was made in
Category the type field changed to read/write and so on. It forced the
submitter to enter cat. type etc .... in order.

Art Milbuta
Remedy Consultant






Boris Ivanov on 09/15/2000 11:28:09 AM

Please respond to "Action Request System discussion list(ARSList)"


To: ARSLIST@LISTSERV.VISTAIT.COM
cc: (bcc: Arthur Milbuta/SIAC)
Subject:




**

Greetings,

I would like to add another category level in Help Desk 4.0 so it would be
something
like category, type, item and sub-item. It needs not affect assignments,
which
can remain at the item level (i.e. all sub-items under an item would
automatically

be assigned to that item.) Has anyone done this, and if so offer any
pointers.
Ideally if anyone happens to have a list of the filters, links etc. that
require
modification that would be perfect.

Thank you


ARS 4.0.3
Oracle 7.3.3
__
iMail - your free web-based mail service (http://www.imail.ru)

OS - Solaris 2.6
Oracle 8.16
Remedy 4.5

I just did an upgrade to a test server form 3.2 to 4.5 and am unable to
query alot of schemas - jsut sits for a long time and says there is no data,
when we know there is. The database was backed up from a production database
to a test server - is there something special that needs done to a 3.2 DB
prior to upgrading to 4.5? Are there areas that 3.2 stores the server name
that could be foobarring us??


Thank you

Steve Miller
Perfect Order Consultant
smiller@poss.com
(814) 274-6020 x3649

Hello,
I am a new Remedy user,
we are in the gathering info stages, but will move
quickly.

What is the best Asset Mgmt way to go?
A Remedy tool or other tool?

We want complete information on servers and down to
the PC information, We will be using HP Open view.

thx


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ARSLIST SET OPTIONS NOACK REPRO

My most sincere apologies to all 1,794 of you for sending a LISTSERV
command to the list - not to mention that it was formatted incorrectly!


On Thu, 21 Sep 2000 19:11:46 -0500, G. David Frye wrote:
>**
>
>ARSLIST SET OPTIONS NOACK REPRO
>
>
>

Greeting,

What is the URL to the website page to log in as RAC?


Boris

Try this one:

http://supportweb.remedy.com/supportweb/racs/RAC_main.htm

Rune Sorlid
RAC Market Specialist
Bull AS

Since last week we have been reveiving the following error on our log
backups which run at noon each day:


Cannot allow BACKUP LOG because file 'ARSystem_dat' has been subjected to
nonlogged updates and cannot be rolled forward. Perform a full database, or
differential database, backup. [SQLSTATE 42000] (Error 4213) Backup or
restore operation terminating abnormally. [SQLSTATE 42000] (Error 3013).
The step failed.

We had some rather server connectivity problems last week that built our
DSO queue up overa period of three days. Once I cleared the DSO queue, the
log backup ran normally.

Do you have any insites as to causes of this problem - is the DSO problem
a smokescreen for something else. To my knowledge there have been no deletes
that would force a table re-build. What other actions could account for
these types of errors?

We are running ARS 4.0.3 on NT with SQL 7 Service Pack 1

Any thoughts would be appreciated.

Thanks!

Hi there Listeners

Hope that all is well there on that side of the screen.

I am currently setting up my escalations levels for Helpdesk Module 4 and
have reached the following problem.

In our company, when a fault gets assigned to a particular group, the
manager would be the one to recieve the escalation message. However, there
are different managers for each group. Now I noticed that HelpDesk Module 4
does not have a field where you can start a escalation for each group, sort
of a field where you can tell the system who the mamager is for a particular
group.

I have therefore Decided to build my own escalation system and I am
currently working on it. But before I continue, can anyone tell me if they
have had a similar problem and what solution they came across.

Thanks
Brad




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