I saw somewhere once, a procedure to remove "Remedy On The Web" option from
the 3.2.x User tool.
Does anyone know where this procedure is or how to remove this option?

Jerrie Spillman

Add the line

DisableWeb=1

under the

[Desktop]

section of your ar.ini file.

Erik Kueng
ARS Administrator
RTC Ltd., Switzerland




Jerrie Spillman wrote:

> I saw somewhere once, a procedure to remove "Remedy On The Web" option from
> the 3.2.x User tool.
> Does anyone know where this procedure is or how to remove this option?
>
> Jerrie Spillman

Listers,

I'm wondering if image files can be used within action requests. I have a
database full of circuit diagrams, and when there's a problem with a
particular circuit, I'd like to be able to include the diagram that goes
along with that circuit.

Ultimately, I'd like the application to be able to pull the diagram whe a
certain cirucit number is entered into a field. If doing this graphically
isn't possible, could you use hypertext instead?

Thanks!
Sean A. Collins, SrA, USAF
Network Administration
92CS/SCBN1 Fairchild AFB WA 99011
DSN: 657-COMM Commercial: 509.247.COMM
sean.collins@fairchild.af.mil

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That's apparently a 4.0 function, though I haven't had a chance to try it
out. There's also a product called AR Attach from Mansys, I think, that
will allow that on a pre-4.0 platform.

Rick Cook
AMS Remedy Consultant
425-580-8139

> -----Original Message-----
> From: Collins Sean SRA 92CS/SCBN5 657-2666
> [SMTP:sean.collins@FAIRCHILD.AF.MIL]
> Sent: Thursday, March 04, 1999 8:02 AM
> To: ARSLIST@LISTSERV.ACSU.BUFFALO.EDU
> Subject:
>
> Listers,
>
> I'm wondering if image files can be used within action requests. I have a
> database full of circuit diagrams, and when there's a problem with a
> particular circuit, I'd like to be able to include the diagram that goes
> along with that circuit.
>
> Ultimately, I'd like the application to be able to pull the diagram whe a
> certain cirucit number is entered into a field. If doing this graphically
> isn't possible, could you use hypertext instead?
>
> Thanks!
> Sean A. Collins, SrA, USAF
> Network Administration
> 92CS/SCBN1 Fairchild AFB WA 99011
> DSN: 657-COMM Commercial: 509.247.COMM
> sean.collins@fairchild.af.mil
>
> --------------------------------------------------------------------------
> -
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Sorry, I am using crystal 6.5 to draw the reports....

--------------------------------------------------------------------
What reporting tool are you using? Since you referenced the ODBC
driver, I take
it this is not Remedy's reporting process.
Office 97's version of excel has a cell limitation of about 255
characters;
after that, everything gets truncated.
I don't know of any other tools which behave in that manner.




ARSLIST@LISTSERV.ACSU.BUFFALO.EDU on 03/03/99 15:39:28

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Here's an idea for you...

1) Put all your diagrams in HTML files with a name similar to diagram#.html

2) Create an AL that writes the value of $OS$ to a temp field

2) Create another AL that performs a Run Process based on the $OS$ results
from the first AL.
-For Win 95, run c:\command.com /c start http:\\URL_TO_DIAGRAM

-For NT, use c:\winnt\system32\cmd.exe /c start http:\\URL_TO_DIAGRAM

The end result should be a web page displaying the requested circuit diagram
in the default web browser for that system.

HTH

-Dennis


-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@LISTSERV.ACSU.BUFFALO.EDU]On Behalf Of Cook, Rick
Sent: Thursday, March 04, 1999 11:19 AM
To: ARSLIST@LISTSERV.ACSU.BUFFALO.EDU
Subject:


That's apparently a 4.0 function, though I haven't had a chance to try it
out. There's also a product called AR Attach from Mansys, I think, that
will allow that on a pre-4.0 platform.

Rick Cook
AMS Remedy Consultant
425-580-8139

> -----Original Message-----
> From: Collins Sean SRA 92CS/SCBN5 657-2666
> [SMTP:sean.collins@FAIRCHILD.AF.MIL]
> Sent: Thursday, March 04, 1999 8:02 AM
> To: ARSLIST@LISTSERV.ACSU.BUFFALO.EDU
> Subject:
>
> Listers,
>
> I'm wondering if image files can be used within action requests. I have a
> database full of circuit diagrams, and when there's a problem with a
> particular circuit, I'd like to be able to include the diagram that goes
> along with that circuit.
>
> Ultimately, I'd like the application to be able to pull the diagram whe a
> certain cirucit number is entered into a field. If doing this graphically
> isn't possible, could you use hypertext instead?
>
> Thanks!
> Sean A. Collins, SrA, USAF
> Network Administration
> 92CS/SCBN1 Fairchild AFB WA 99011
> DSN: 657-COMM Commercial: 509.247.COMM
> sean.collins@fairchild.af.mil
>
> --------------------------------------------------------------------------
> -
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> with a body of "unsubscribe arslist". The subject line is ignored.

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Hi,

I really hope that someone is able to help me....

I have a 3.2system based on SQL. We use Networker (Legato) for our
backup-routines. For almost a year it has been working just perfect, but
not anymore.

It seems that someone or something keeps destroying my logdatabase,
either by Bulk Copying, or by Dump Transaction With No_Log.


I can't find the problem. Neither in SQL or in ARS.

Hope for some clues.......

Marit Soderberg
Trafikregistret

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Create a text filed and insert URL to diagram.

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@LISTSERV.ACSU.BUFFALO.EDU] On Behalf Of Collins Sean SRA
92CS/SCBN5 657-2666
Sent: Thursday, March 04, 1999 7:02 PM
To: ARSLIST@LISTSERV.ACSU.BUFFALO.EDU
Subject:

Listers,

I'm wondering if image files can be used within action requests. I have a
database full of circuit diagrams, and when there's a problem with a
particular circuit, I'd like to be able to include the diagram that goes
along with that circuit.

Ultimately, I'd like the application to be able to pull the diagram whe a
certain cirucit number is entered into a field. If doing this graphically
isn't possible, could you use hypertext instead?

Thanks!
Sean A. Collins, SrA, USAF
Network Administration
92CS/SCBN1 Fairchild AFB WA 99011
DSN: 657-COMM Commercial: 509.247.COMM
sean.collins@fairchild.af.mil

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Is it practical to change the dB password to see if anyone screams!

-----Original Message-----
From: Söderberg Marit TRd [SMTP:marit.soderberg@VV.SE]
Sent: March 11, 1999 13:05
To: ARSLIST@LISTSERV.ACSU.BUFFALO.EDU
Subject:

Hi,

I've got a problem. Almost every night something or someone seems to
change
the settings on my SQL-db. And on the morning the setting is "Select
into/Bulk Copy" even though I the evening before unmarked it.

Now, this causes some problems.

I've checked all logfiles that i can think of, but ended up with
nothing.

Please, help me. As far as I know I donät run any jobs during the
night, no
copying of data. Could Action Request System do this by itself, or
have we
something else "ghosting" around in the server?

For backups we use Legato, if it matters.

Hopeful...

Marit Soderberg, Swedish National Road Administration


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Hi,

I've got a problem. Almost every night something or someone seems to change
the settings on my SQL-db. And on the morning the setting is "Select
into/Bulk Copy" even though I the evening before unmarked it.

Now, this causes some problems.

I've checked all logfiles that i can think of, but ended up with nothing.

Please, help me. As far as I know I donät run any jobs during the night, no
copying of data. Could Action Request System do this by itself, or have we
something else "ghosting" around in the server?

For backups we use Legato, if it matters.

Hopeful...

Marit Soderberg, Swedish National Road Administration

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That is a known bug. Unfortunately I found it too.
Arcache is non-functional in ARS 4.0
I do not know of a fix except the ARS 4.01 Which to my knowledge is not
out yet.

you can use arimport though.

-----Original Message-----
From: Sam Treccase [mailto:TrecasseS@FRANKLINS.COM.AU]
Sent: Monday, March 15, 1999 6:20 PM
To: ARSLIST@LISTSERV.ACSU.BUFFALO.EDU
Subject:


I was just wondering if anyone has come across this problem before.

I was doing some testing with ar 4.0 and found that when all users from
the user schema were deleted , I had troubles using arcache to access
the schema. ( in order to add new users and administrator )

arcache allowed me to log into remedy , but it did not give me
administrator permissions.

I was using the following line :

arcache -Ua -e 000000000000001 -g "1;" -n demo -p "" -lw 1 -s "hostname"


Sam Treccase
Remedy Support

>: E-Mail: trecasses@franklins.com.au
>( Phone: (02) 9722 1034
>( Fax: (02) 9722 1014
, Snail Mail: Level 4 9-13 Redmyre Rd Strathfield

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unsubscribe

Just to clarify, did you say remove all Users, to where only one existed?
Did you remove the default system Users too?
If so, problems such as you describe will occur.
Please advise on just what you mean by "all users".

TJ

-----Original Message-----
From: Sam Treccase [SMTP:TrecasseS@FRANKLINS.COM.AU]
Sent: March 15, 1999 18:20
To: ARSLIST@LISTSERV.ACSU.BUFFALO.EDU
Subject:

I was just wondering if anyone has come across this problem before.

I was doing some testing with ar 4.0 and found that when all users
from
the user schema were deleted , I had troubles using arcache to
access
the schema. ( in order to add new users and administrator )

arcache allowed me to log into remedy , but it did not give me
administrator permissions.

I was using the following line :

arcache -Ua -e 000000000000001 -g "1;" -n demo -p "" -lw 1 -s
"hostname"


Sam Treccase
Remedy Support

>: E-Mail: trecasses@franklins.com.au
>( Phone: (02) 9722 1034
>( Fax: (02) 9722 1014
, Snail Mail: Level 4 9-13 Redmyre Rd Strathfield


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Hi Sam,

Try arcache -d ... This will allow you to see your commands as they are
processed.
I believe this needs to be done directly from the server also. I think I'd
leave the -p out as well - it defaults to no password if the -p isn't there.
I don't think it necessarily hurts to have it there, but if you're not going
to use it then .....

Also, When using archache, it creates an invisible user - if it runs
successfully, you won't see it appearing anywhere, but if you use a fixed
license, it will lower your available licenses by 1.

Then after successfully relogging in, you can use arreload to get things
back to normal - do remember though, you'll have one less fixed license than
before.

John Gould
abc Distributing
Remedy Administrator
jgould@abcdistributing.com


> -----Original Message-----
> From: Sam Treccase [SMTP:TrecasseS@FRANKLINS.COM.AU]
> Sent: Monday, March 15, 1999 6:20 PM
> To: ARSLIST@LISTSERV.ACSU.BUFFALO.EDU
> Subject:
>
> I was just wondering if anyone has come across this problem before.
>
> I was doing some testing with ar 4.0 and found that when all users from
> the user schema were deleted , I had troubles using arcache to access
> the schema. ( in order to add new users and administrator )
>
> arcache allowed me to log into remedy , but it did not give me
> administrator permissions.
>
> I was using the following line :
>
> arcache -Ua -e 000000000000001 -g "1;" -n demo -p "" -lw 1 -s "hostname"
>
>
> Sam Treccase
> Remedy Support
>
> >: E-Mail: trecasses@franklins.com.au
> >( Phone: (02) 9722 1034
> >( Fax: (02) 9722 1014
> , Snail Mail: Level 4 9-13 Redmyre Rd Strathfield
>
> --------------------------------------------------------------------------
> -
> To unsubscribe from this list, send mail to listserv@listserv.buffalo.edu
> with a body of "unsubscribe arslist". The subject line is ignored.

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I was just wondering if anyone has come across this problem before.

I was doing some testing with ar 4.0 and found that when all users from
the user schema were deleted , I had troubles using arcache to access
the schema. ( in order to add new users and administrator )

arcache allowed me to log into remedy , but it did not give me
administrator permissions.

I was using the following line :

arcache -Ua -e 000000000000001 -g "1;" -n demo -p "" -lw 1 -s "hostname"


Sam Treccase
Remedy Support

>: E-Mail: trecasses@franklins.com.au
>( Phone: (02) 9722 1034
>( Fax: (02) 9722 1014
, Snail Mail: Level 4 9-13 Redmyre Rd Strathfield

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I was just wondering if anyone has come across this problem before.

I was doing some testing with ar 4.0 and found that when all users from
the user schema were deleted , I had troubles using arcache to access
the schema. ( in order to add new users and administrator )

arcache allowed me to log into remedy , but it did not give me
administrator permissions.

I was using the following line :

arcache -Ua -e 000000000000001 -g "1;" -n demo -p "" -lw 1 -s "hostname"

Does anyone know if there have been any changes to the syntax with 4.0 ?


Thanks In advance.





Sam Treccase
Remedy Support

>: E-Mail: trecasses@franklins.com.au
>( Phone: (02) 9722 1034
>( Fax: (02) 9722 1014
, Snail Mail: Level 4 9-13 Redmyre Rd Strathfield

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What's a default system user?

Removing all users (and groups even) should not be a problem if arcache
works properly and you know what you're doing. Run arcache with the -d
option and look for errors. Also check the user_cache table.

Cheers

Peter Yttergren

Cap Gemini Sweden

SBA3 EARS Technical Manager

> -----Original Message-----
> From: Hensley Terrence [SMTP:Hensley_Terrence@PRC.COM]
> Sent: 1999 03 16 12:57
> To: ARSLIST@LISTSERV.ACSU.BUFFALO.EDU
> Subject:
>
> Just to clarify, did you say remove all Users, to where only one existed?
> Did you remove the default system Users too?
> If so, problems such as you describe will occur.
> Please advise on just what you mean by "all users".
>
> TJ
>
> -----Original Message-----
> From: Sam Treccase [SMTP:TrecasseS@FRANKLINS.COM.AU]
> Sent: March 15, 1999 18:20
> To: ARSLIST@LISTSERV.ACSU.BUFFALO.EDU
> Subject:
>
> I was just wondering if anyone has come across this problem
> before.
>
> I was doing some testing with ar 4.0 and found that when all users
> from
> the user schema were deleted , I had troubles using arcache to
> access
> the schema. ( in order to add new users and administrator )
>
> arcache allowed me to log into remedy , but it did not give me
> administrator permissions.
>
> I was using the following line :
>
> arcache -Ua -e 000000000000001 -g "1;" -n demo -p "" -lw 1 -s
> "hostname"
>
>
> Sam Treccase
> Remedy Support
>
> >: E-Mail: trecasses@franklins.com.au
> >( Phone: (02) 9722 1034
> >( Fax: (02) 9722 1014
> , Snail Mail: Level 4 9-13 Redmyre Rd Strathfield
>
>
> --------------------------------------------------------------------------
> -
> To unsubscribe from this list, send mail to
> listserv@listserv.buffalo.edu
> with a body of "unsubscribe arslist". The subject line is ignored.
>
> --------------------------------------------------------------------------
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Just a small correction, after a reload the user added with arcache will be
gone. It will have existed only in the cache...

Cheers



Peter Yttergren

SBA3 EARS Technical Manager

Cap Gemini Sweden

> -----Original Message-----
> From: John Gould [SMTP:JGOULD@ABCDISTRIBUTING.COM]
> Sent: 1999 03 16 15:01
> To: ARSLIST@LISTSERV.ACSU.BUFFALO.EDU
> Subject:
>
> Hi Sam,
>
> Try arcache -d ... This will allow you to see your commands as they are
> processed.
> I believe this needs to be done directly from the server also. I think I'd
> leave the -p out as well - it defaults to no password if the -p isn't
> there.
> I don't think it necessarily hurts to have it there, but if you're not
> going
> to use it then .....
>
> Also, When using archache, it creates an invisible user - if it runs
> successfully, you won't see it appearing anywhere, but if you use a fixed
> license, it will lower your available licenses by 1.
>
> Then after successfully relogging in, you can use arreload to get things
> back to normal - do remember though, you'll have one less fixed license
> than
> before.
>
> John Gould
> abc Distributing
> Remedy Administrator
> jgould@abcdistributing.com
>
>
> > -----Original Message-----
> > From: Sam Treccase [SMTP:TrecasseS@FRANKLINS.COM.AU]
> > Sent: Monday, March 15, 1999 6:20 PM
> > To: ARSLIST@LISTSERV.ACSU.BUFFALO.EDU
> > Subject:
> >
> > I was just wondering if anyone has come across this problem before.
> >
> > I was doing some testing with ar 4.0 and found that when all users from
> > the user schema were deleted , I had troubles using arcache to access
> > the schema. ( in order to add new users and administrator )
> >
> > arcache allowed me to log into remedy , but it did not give me
> > administrator permissions.
> >
> > I was using the following line :
> >
> > arcache -Ua -e 000000000000001 -g "1;" -n demo -p "" -lw 1 -s "hostname"
> >
> >
> > Sam Treccase
> > Remedy Support
> >
> > >: E-Mail: trecasses@franklins.com.au
> > >( Phone: (02) 9722 1034
> > >( Fax: (02) 9722 1014
> > , Snail Mail: Level 4 9-13 Redmyre Rd Strathfield
> >
> >
> --------------------------------------------------------------------------
> > -
> > To unsubscribe from this list, send mail to
> listserv@listserv.buffalo.edu
> > with a body of "unsubscribe arslist". The subject line is ignored.
>
> --------------------------------------------------------------------------
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I hope this is not pathetically redundant, but can anyone tell me if MS SQL 6.5 with service pack 5a or if MS SQL 7.0 work with Remedy 3.2.1? Thanks in advance.

Jeff

Jeff

I've just upgraded one of my MS SQL 6.5 databases from SP3 to SP5a (and NT4
from SP3 to SP4) with no adverse affects so far... Using Remedy v3.2.
Isn't y2k lovely???



David Sanders
Remedy Consultant
_____________________________________________

Tel 0410 377761 (mobile)
email sandersd@globalnet.co.uk



-----Original Message-----
From: Jeff Lundgren [mailto:jeff.lundgren@SSDS.COM]
Sent: 17 March 1999 22:34
To: ARSLIST@LISTSERV.ACSU.BUFFALO.EDU
Subject:


I hope this is not pathetically redundant, but can anyone tell me if MS SQL
6.5 with service pack 5a or if MS SQL 7.0 work with Remedy 3.2.1? Thanks in
advance.

Jeff


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Seems pretty strange....
are you sure that the host name is correct in AR???
As a test, modify his Remedy Server list to connect to the IP address
instead of the host name....
what happens??

-----Original Message-----
From: Matthew Willis [SMTP:mwillis@MACQUARIE.COM.AU]
Sent: 3/30/1999 6:39 PM
To: ARSLIST@LISTSERV.ACSU.BUFFALO.EDU
Subject:

Listers,

I have a user who is getting an error message, as follows, when logging in:

Cannot establish a network connection to the AR System server :
: RPC : Name to address translation failed - No such hostname
(ARERR 90)

It is possible that at some point recently, there was some sort of winsock
error on his Win 95 machine, but right now everything is running OK except
AR.

From a command prompt, ping works fine, and telnet also works fine, using
the same hostname as AR (ie. no aliasing).

Has anyone seen this before??


Regards,

Matthew Willis
Remedy Administrator
Macquarie Bank Ltd
mwillis@macquarie.com.au
61 2 9237-6555

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Listers,

I have a user who is getting an error message, as follows, when logging in:

Cannot establish a network connection to the AR System server : : RPC : Name to address translation failed - No such hostname (ARERR 90)

It is possible that at some point recently, there was some sort of winsock error on his Win 95 machine, but right now everything is running OK except AR.

From a command prompt, ping works fine, and telnet also works fine, using the same hostname as AR (ie. no aliasing).

Has anyone seen this before??


Regards,

Matthew Willis
Remedy Administrator
Macquarie Bank Ltd
mwillis@macquarie.com.au
61 2 9237-6555

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you may try adding the name and IP address of the Remedy server into
your user's hosts file in their C:\WINDOWS directory. this file starts
out as hosts.sam but you need to rename it to hosts with no extension.
win95 computers will use this file as an additional DNS routing source
if something else fails.

HTH

Sean Christensen
Technical Specialist & Remedy Team Leader
Customer Service Support - IT, Franklins Limited
* desk - (02) 9722.1640
* mobile - 0412.029.054
* e-mail - christensens@franklins.com.au
"Let your Yes be Yes and No be No in all you do"



>-----Original Message-----
>From: Matthew Willis [SMTP:mwillis@MACQUARIE.COM.AU]
>Sent: Wednesday, March 31, 1999 9:39 AM
>To: ARSLIST@LISTSERV.ACSU.BUFFALO.EDU
>Subject:
>
>Listers,
>
>I have a user who is getting an error message, as follows, when logging in:
>
>Cannot establish a network connection to the AR System server :
>: RPC : Name to address translation failed - No such hostname (ARERR 90)
>
>It is possible that at some point recently, there was some sort of winsock
>error on his Win 95 machine, but right now everything is running OK except
>AR.
>
>From a command prompt, ping works fine, and telnet also works fine, using the
>same hostname as AR (ie. no aliasing).
>
>Has anyone seen this before??
>
>
>Regards,
>
>Matthew Willis
>Remedy Administrator
>Macquarie Bank Ltd
>mwillis@macquarie.com.au
>61 2 9237-6555
>
>---------------------------------------------------------------------------
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Let me just say in warning, we have run into errors installing the Winsock 2 that comes with the 4.0 client on laptops. Specifically the ones with 95 ver a and b. C. seems to be working ok. You might want to look at that if you are having problems. It causes us to get a dhcp error.

-----Original Message-----
From: Matthew Willis [SMTP:mwillis@MACQUARIE.COM.AU]
Sent: Tuesday, March 30, 1999 5:39 PM
To: ARSLIST@LISTSERV.ACSU.BUFFALO.EDU
Subject:

Listers,

I have a user who is getting an error message, as follows, when logging in:

Cannot establish a network connection to the AR System server : : RPC : Name to address translation failed - No such hostname (ARERR 90)

It is possible that at some point recently, there was some sort of winsock error on his Win 95 machine, but right now everything is running OK except AR.

>From a command prompt, ping works fine, and telnet also works fine, using the same hostname as AR (ie. no aliasing).

Has anyone seen this before??


Regards,

Matthew Willis
Remedy Administrator
Macquarie Bank Ltd
mwillis@macquarie.com.au
61 2 9237-6555

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