Seems pretty strange....
are you sure that the host name is correct in AR???
As a test, modify his Remedy Server list to connect to the IP address
instead of the host name....
what happens??

-----Original Message-----
From: Matthew Willis [SMTP:mwillis@MACQUARIE.COM.AU]
Sent: 3/30/1999 6:39 PM
To: ARSLIST@LISTSERV.ACSU.BUFFALO.EDU
Subject:

Listers,

I have a user who is getting an error message, as follows, when logging in:

Cannot establish a network connection to the AR System server :
: RPC : Name to address translation failed - No such hostname
(ARERR 90)

It is possible that at some point recently, there was some sort of winsock
error on his Win 95 machine, but right now everything is running OK except
AR.

From a command prompt, ping works fine, and telnet also works fine, using
the same hostname as AR (ie. no aliasing).

Has anyone seen this before??


Regards,

Matthew Willis
Remedy Administrator
Macquarie Bank Ltd
mwillis@macquarie.com.au
61 2 9237-6555

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Listers,

I have a user who is getting an error message, as follows, when logging in:

Cannot establish a network connection to the AR System server : : RPC : Name to address translation failed - No such hostname (ARERR 90)

It is possible that at some point recently, there was some sort of winsock error on his Win 95 machine, but right now everything is running OK except AR.

From a command prompt, ping works fine, and telnet also works fine, using the same hostname as AR (ie. no aliasing).

Has anyone seen this before??


Regards,

Matthew Willis
Remedy Administrator
Macquarie Bank Ltd
mwillis@macquarie.com.au
61 2 9237-6555

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you may try adding the name and IP address of the Remedy server into
your user's hosts file in their C:\WINDOWS directory. this file starts
out as hosts.sam but you need to rename it to hosts with no extension.
win95 computers will use this file as an additional DNS routing source
if something else fails.

HTH

Sean Christensen
Technical Specialist & Remedy Team Leader
Customer Service Support - IT, Franklins Limited
* desk - (02) 9722.1640
* mobile - 0412.029.054
* e-mail - christensens@franklins.com.au
"Let your Yes be Yes and No be No in all you do"



>-----Original Message-----
>From: Matthew Willis [SMTP:mwillis@MACQUARIE.COM.AU]
>Sent: Wednesday, March 31, 1999 9:39 AM
>To: ARSLIST@LISTSERV.ACSU.BUFFALO.EDU
>Subject:
>
>Listers,
>
>I have a user who is getting an error message, as follows, when logging in:
>
>Cannot establish a network connection to the AR System server :
>: RPC : Name to address translation failed - No such hostname (ARERR 90)
>
>It is possible that at some point recently, there was some sort of winsock
>error on his Win 95 machine, but right now everything is running OK except
>AR.
>
>From a command prompt, ping works fine, and telnet also works fine, using the
>same hostname as AR (ie. no aliasing).
>
>Has anyone seen this before??
>
>
>Regards,
>
>Matthew Willis
>Remedy Administrator
>Macquarie Bank Ltd
>mwillis@macquarie.com.au
>61 2 9237-6555
>
>---------------------------------------------------------------------------
>To unsubscribe from this list, send mail to listserv@listserv.buffalo.edu
>with a body of "unsubscribe arslist". The subject line is ignored.

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Let me just say in warning, we have run into errors installing the Winsock 2 that comes with the 4.0 client on laptops. Specifically the ones with 95 ver a and b. C. seems to be working ok. You might want to look at that if you are having problems. It causes us to get a dhcp error.

-----Original Message-----
From: Matthew Willis [SMTP:mwillis@MACQUARIE.COM.AU]
Sent: Tuesday, March 30, 1999 5:39 PM
To: ARSLIST@LISTSERV.ACSU.BUFFALO.EDU
Subject:

Listers,

I have a user who is getting an error message, as follows, when logging in:

Cannot establish a network connection to the AR System server : : RPC : Name to address translation failed - No such hostname (ARERR 90)

It is possible that at some point recently, there was some sort of winsock error on his Win 95 machine, but right now everything is running OK except AR.

>From a command prompt, ping works fine, and telnet also works fine, using the same hostname as AR (ie. no aliasing).

Has anyone seen this before??


Regards,

Matthew Willis
Remedy Administrator
Macquarie Bank Ltd
mwillis@macquarie.com.au
61 2 9237-6555

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with a body of "unsubscribe arslist". The subject line is ignored.

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