We're running ARS 4.0.3 on NT 4.0. I have a couple of users (but not all of
them) that are not getting notified until several hours later. I checked
the nfydata.0 file and the notifications are making it to the file. I also
checked the nfylogu file and the user is logged in. It's also a somewhat
intermittent problem. Most of the time the users receives notifications
just fine, but there are a few times that it may take up to 12 hours for
them to receive a notification.

Other things about one particular user make him different than most of the
rest of the users. First, his computer remains turned on and logged into
Notifier all day. The rest of the staff are just logged in 8am - 5pm.
Next, whenever he logs into the notifier, it hangs on him for at least a
minute or two while it's logging him into the system. I don't think that
being logged in all day would affect his notifications; however, the system
hanging could be part of the problem.

Has anyone else experienced this problem? Or do you have any ideas of
things I could try to figure why the notifications aren't getting to some of
the users?

Thanks in advance!
Stacie Clark
Remedy Developer
Network One


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rest of your users or are they going through separate segments or a
different firewall?. We have had a similar problem and found out that the
users having the problem could not get the information back through the
firewall from the server. Basically it looked like we were logged in to the
notifier tool but there was no traffic coming back to the NT tool. I know
that this answer was vague but make sure that they are going exactly as the
user that are not having the problem. Also if someone else logs into that
machines notifier do they get their notifications?




Stacie Clark on 03/23/2000 11:53:21 AM

Please respond to "Action Request System discussion list(ARSList)"


To: ARSLIST@LISTSERV.VISTAIT.COM
cc: (bcc: John Bobik/SMS)
Subject: Notifier Headaches - Help!



Hello list!

We're running ARS 4.0.3 on NT 4.0. I have a couple of users (but not all
of
them) that are not getting notified until several hours later. I checked
the nfydata.0 file and the notifications are making it to the file. I also
checked the nfylogu file and the user is logged in. It's also a somewhat
intermittent problem. Most of the time the users receives notifications
just fine, but there are a few times that it may take up to 12 hours for
them to receive a notification.

Other things about one particular user make him different than most of the
rest of the users. First, his computer remains turned on and logged into
Notifier all day. The rest of the staff are just logged in 8am - 5pm.
Next, whenever he logs into the notifier, it hangs on him for at least a
minute or two while it's logging him into the system. I don't think that
being logged in all day would affect his notifications; however, the system
hanging could be part of the problem.

Has anyone else experienced this problem? Or do you have any ideas of
things I could try to figure why the notifications aren't getting to some
of
the users?

Thanks in advance!
Stacie Clark
Remedy Developer
Network One


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firewall. He's on the same domain and network as the server. I haven't
checked if someone else can receive their notifications on his machine.
I'll have him try that too. It's just strange and hard to pinpoint because
it is so intermittent. It's usually fine for a few weeks and then he has
problems again.

Thanks for the ideas!
Stacie

On Thu, 23 Mar 2000 14:07:15 -0500, John.Bobik@SMED.COM wrote:

>Are the users having the problems going through the same network as the
>rest of your users or are they going through separate segments or a
>different firewall?. We have had a similar problem and found out that the
>users having the problem could not get the information back through the
>firewall from the server. Basically it looked like we were logged in to the
>notifier tool but there was no traffic coming back to the NT tool. I know
>that this answer was vague but make sure that they are going exactly as the
>user that are not having the problem. Also if someone else logs into that
>machines notifier do they get their notifications?
>
>
>
>
>Stacie Clark on 03/23/2000 11:53:21 AM
>
>Please respond to "Action Request System discussion list(ARSList)"
>
>
>To: ARSLIST@LISTSERV.VISTAIT.COM
>cc: (bcc: John Bobik/SMS)
>Subject: Notifier Headaches - Help!
>
>
>
>Hello list!
>
>We're running ARS 4.0.3 on NT 4.0. I have a couple of users (but not all
>of
>them) that are not getting notified until several hours later. I checked
>the nfydata.0 file and the notifications are making it to the file. I also
>checked the nfylogu file and the user is logged in. It's also a somewhat
>intermittent problem. Most of the time the users receives notifications
>just fine, but there are a few times that it may take up to 12 hours for
>them to receive a notification.
>
>Other things about one particular user make him different than most of the
>rest of the users. First, his computer remains turned on and logged into
>Notifier all day. The rest of the staff are just logged in 8am - 5pm.
>Next, whenever he logs into the notifier, it hangs on him for at least a
>minute or two while it's logging him into the system. I don't think that
>being logged in all day would affect his notifications; however, the system
>hanging could be part of the problem.
>
>Has anyone else experienced this problem? Or do you have any ideas of
>things I could try to figure why the notifications aren't getting to some
>of
>the users?
>
>Thanks in advance!
>Stacie Clark
>Remedy Developer
>Network One
>
>
>Unsubscribe to: Text is: unsubscribe arslist
>
>
>Unsubscribe to: Text is: unsubscribe arslist


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I've experienced similar problems with Notifier as the one particular user
you mentioned. I removed User/Notifier from the workstation, deleted all
the files left behind, and reloaded with the latest patch. This worked fine
for me!

Regards,

Rick Ponzo
SPAWAR Technical Information Center
San Diego, CA
619-524-3535
ponzo@spawar.navy.mil


----- Original Message -----
From: Stacie Clark
To:
Sent: Thursday, March 23, 2000 8:53 AM
Subject: Notifier Headaches - Help!


> Hello list!
>
> We're running ARS 4.0.3 on NT 4.0. I have a couple of users (but not all
of
> them) that are not getting notified until several hours later. I checked
> the nfydata.0 file and the notifications are making it to the file. I
also
> checked the nfylogu file and the user is logged in. It's also a somewhat
> intermittent problem. Most of the time the users receives notifications
> just fine, but there are a few times that it may take up to 12 hours for
> them to receive a notification.
>
> Other things about one particular user make him different than most of the
> rest of the users. First, his computer remains turned on and logged into
> Notifier all day. The rest of the staff are just logged in 8am - 5pm.
> Next, whenever he logs into the notifier, it hangs on him for at least a
> minute or two while it's logging him into the system. I don't think that
> being logged in all day would affect his notifications; however, the
system
> hanging could be part of the problem.
>
> Has anyone else experienced this problem? Or do you have any ideas of
> things I could try to figure why the notifications aren't getting to some
of
> the users?
>
> Thanks in advance!
> Stacie Clark
> Remedy Developer
> Network One
>
>
> Unsubscribe to: Text is: unsubscribe arslist


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We are run into this problem about every three months or so. I stay logged
into the notifier for weeks and it doesn't affect me. Like you said the users
who log out every night may not see their notifications for hours after they
login in the morning.

The first solution from Remedy was to wait for version 4.5, (unacceptable).

The fix for us was to stop the notification server and delete all the nfy*
files then restart the server. This cleared up the problem immediately. The
files are automatically recreated. You might want to do this off-hours.

HTH

Brian


--- Stacie Clark wrote:
> Hello list!
>
> We're running ARS 4.0.3 on NT 4.0. I have a couple of users (but not all of
> them) that are not getting notified until several hours later. I checked
> the nfydata.0 file and the notifications are making it to the file. I also
> checked the nfylogu file and the user is logged in. It's also a somewhat
> intermittent problem. Most of the time the users receives notifications
> just fine, but there are a few times that it may take up to 12 hours for
> them to receive a notification.
>
> Other things about one particular user make him different than most of the
> rest of the users. First, his computer remains turned on and logged into
> Notifier all day. The rest of the staff are just logged in 8am - 5pm.
> Next, whenever he logs into the notifier, it hangs on him for at least a
> minute or two while it's logging him into the system. I don't think that
> being logged in all day would affect his notifications; however, the system
> hanging could be part of the problem.
>
> Has anyone else experienced this problem? Or do you have any ideas of
> things I could try to figure why the notifications aren't getting to some of
> the users?
>
> Thanks in advance!
> Stacie Clark
> Remedy Developer
> Network One
>
>
> Unsubscribe to: Text is: unsubscribe arslist
>

=====
Remedy Developer
ARS 4.0.2
Sun/Oracle 8.04
NT 4.0/SP5
brian_curtis@standardandpoors.com
fax 303.721.4798

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Stacie

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@LISTSERV.VISTAIT.COM]On Behalf Of Brian Curtis
Sent: Tuesday, March 28, 2000 7:19 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Notifier Headaches - Help!


Hi Stacie,

We are run into this problem about every three months or so. I stay logged
into the notifier for weeks and it doesn't affect me. Like you said the
users
who log out every night may not see their notifications for hours after they
login in the morning.

The first solution from Remedy was to wait for version 4.5, (unacceptable).

The fix for us was to stop the notification server and delete all the nfy*
files then restart the server. This cleared up the problem immediately.
The
files are automatically recreated. You might want to do this off-hours.

HTH

Brian


--- Stacie Clark wrote:
> Hello list!
>
> We're running ARS 4.0.3 on NT 4.0. I have a couple of users (but not all
of
> them) that are not getting notified until several hours later. I checked
> the nfydata.0 file and the notifications are making it to the file. I
also
> checked the nfylogu file and the user is logged in. It's also a somewhat
> intermittent problem. Most of the time the users receives notifications
> just fine, but there are a few times that it may take up to 12 hours for
> them to receive a notification.
>
> Other things about one particular user make him different than most of the
> rest of the users. First, his computer remains turned on and logged into
> Notifier all day. The rest of the staff are just logged in 8am - 5pm.
> Next, whenever he logs into the notifier, it hangs on him for at least a
> minute or two while it's logging him into the system. I don't think that
> being logged in all day would affect his notifications; however, the
system
> hanging could be part of the problem.
>
> Has anyone else experienced this problem? Or do you have any ideas of
> things I could try to figure why the notifications aren't getting to some
of
> the users?
>
> Thanks in advance!
> Stacie Clark
> Remedy Developer
> Network One
>
>
> Unsubscribe to: Text is: unsubscribe arslist
>

=====
Remedy Developer
ARS 4.0.2
Sun/Oracle 8.04
NT 4.0/SP5
brian_curtis@standardandpoors.com
fax 303.721.4798

__________________________________________________
Do You Yahoo!?
Talk to your friends online with Yahoo! Messenger.
http://im.yahoo.com


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