Does anybody know what determines the order your fields appear in when you send an email via a filter notification?

Thanks,

Jeff Roberts
Securities America

Jeff Roberts wrote:




Does anybody know what determines the order your fields appear in when you send an email via a filter notification?

Thanks,

Jeff Roberts
Securities America

--
---------------------------------
Ron Tyro
Scotiabank Information Commons
University of Toronto
Phone: 416-978-0198
Fax: 416-978-0440
Email: ron.tyro@utoronto.ca
---------------------------------

http://supportweb.remedy.com/supportweb/What'sHot/Tips/991115.htm


HTH,
Garron Christie
Kemtah @
Sandia Natl Labs
505 284 2122




-----Original Message-----
From: Jeff Roberts [mailto:JRoberts@SAIONLINE.COM]
Sent: Thursday, March 02, 2000 6:10 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject:





Does anybody know what determines the order your fields appear in when you
send an email via a filter notification?

Thanks,

Jeff Roberts
Securities America


Unsubscribe to: Text is: unsubscribe arslist

The order is the same as it appears in the filter's field selection list.

Regards,

Nicky Madjarov
Remedy Approved Consultant
nickym@earthlink.net
mobile: (201) 747 8672
home : (973) 401 1284

-----Original Message-----
From: Jeff Roberts < JRoberts@SAIONLINE.COM>
To: ARSLIST@LISTSERV.VISTAIT.COM < ARSLIST@LISTSERV.VISTAIT.COM>
Date: Thursday, March 02, 2000 8:16 AM





Does anybody know what determines the order your fields appear in when you send an email via a filter notification?

Thanks,

Jeff Roberts
Securities America

I'm trying to set a target date for the case that is logged. I've a field
TargetDate. I've created Company holiday tag and Company workday tag. I've
also created a filter through which I'm setting the TargetDate field value.
The syntax I've used is "$PROCESS$ Application-Bus-Time-Add $Arrival Time$ 1
3 Company Company" but I see TargetDate field set to -1. Could any one
help
me or suggest how to achieve setting the target date. For example, my SLA is
4
hours, and my company works between Monday to Friday 08:30 to 17:00. If any
case
is logged on Friday at 15:00 hours, system should put target date as Monday
10:30 am. This should apply for public holidays.

Thanks in advance.


Regards,

Nagendra
Planwell Technology


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Try putting quotes round "$Arrival Time$", also you need to determine whether Arrival Time is actually populated when you do your filter calculation. It may be null if you are calculating this when the call is logged, in which case you need to use "$TIMESTAMP$" instead of the field 'Arrival Time' for filters running on submit.

Kind Regards
Lisa

>>> Nagendra Seetharamaiah 03/03 2:51 pm >>>
Hello There,

I'm trying to set a target date for the case that is logged. I've a field
TargetDate. I've created Company holiday tag and Company workday tag. I've
also created a filter through which I'm setting the TargetDate field value.
The syntax I've used is "$PROCESS$ Application-Bus-Time-Add $Arrival Time$ 1
3 Company Company" but I see TargetDate field set to -1. Could any one
help
me or suggest how to achieve setting the target date. For example, my SLA is
4
hours, and my company works between Monday to Friday 08:30 to 17:00. If any
case
is logged on Friday at 15:00 hours, system should put target date as Monday
10:30 am. This should apply for public holidays.

Thanks in advance.


Regards,

Nagendra
Planwell Technology


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Here is what I have learned from Doug Mueller about how 4.0
handles this issue. Hope it helps you. Thanks Doug this seems to
work.


We store x and y coordinates of a field. This is an x and y
coordinate relative to the top of the form. However, for fields that
are located on a page field, the x and y coordinate are relative to
the top of the page field thay are on. This means that when the
server is checking x and y coordinates for ordering the fields, it is
mixing positioning. This means that if you ignore any fields that are
on page fields, you get all fields on the main form in order (from the
default VUI). You also get all fields from any one page in order.
But, when you have fields form the main form and from several pages
you get them seemingly randomly intermixed, although the items
from just one are in order.


Rosie


>>> Jeff Roberts 03/02/00 08:10AM >>>


Does anybody know what determines the order your fields appear in when you
send an email via a filter notification?

Thanks,

Jeff Roberts
Securities America


Unsubscribe to: Text is: unsubscribe arslist

My name is Kim Tan and I work for securicor Information systems.
Ed Lake is my side kick (ed_lake@hotmail.com)
We are both new to Remedy.

We are using NT 4.0 SP5.0, Oracle 7.3.4, Remedy ARS V4.03 but all Remedy
applications were written in V3.2.1.

(1) Oracle store date in UNIX format number of seconds since 1/1/1970. How
could I convert this to dd/mm/yyyy hh:mm:ss format in Crystal Report.

(2) Can ARODBC work with MS Access 97, Crystal Report V7.0 ?

(3) I try to link more than one AR Form using ARODBC in Crystal Report V6.0,
with no success. How can I do it ?

(4) Notifier file keeps filling up, I set up an AT job to shut down and
start the notifier service again with HOLD TIME=1.0 in AR.cfg. It does not
seem to work, is there any alternative ?

(5) How easy is to convert Remedy v3.2.1 apllications to Remedy v4.0
applications ?

Kim Tan

______________________________________________________
Get Your Private, Free Email at http://www.hotmail.com


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>
> My name is Kim Tan and I work for securicor Information systems.
> Ed Lake is my side kick (ed_lake@hotmail.com)

> (1) Oracle store date in UNIX format number of seconds since 1/1/1970. How
> could I convert this to dd/mm/yyyy hh:mm:ss format in Crystal Report.

Have a look at: http://www.elegantsp.com/freeproducts.html


> (2) Can ARODBC work with MS Access 97, Crystal Report V7.0 ?

Should do. Have run it with Access 97/2000.

> (3) I try to link more than one AR Form using ARODBC in Crystal Report V6.0,
> with no success. How can I do it ?

The ODBC drivers does not support linling of table, you have to create a join form in Remedy.

> (4) Notifier file keeps filling up, I set up an AT job to shut down and
> start the notifier service again with HOLD TIME=1.0 in AR.cfg. It does not
> seem to work, is there any alternative ?

Try insert 1, dont think you can specify 1.0
Also put it into nfy.cfg


> (5) How easy is to convert Remedy v3.2.1 apllications to Remedy v4.0
> applications ?

Should be straight forward. But it depends on how the appilcation was developed. ie: there is some major changes on how Remedy display a querylist and the record. And of cource with a lot of new functionality, you will send a lot of time adding cool stuff

--
Jarl Grøneng
jgroneng@online.no

The order you select them is the order they appear on an email.


David Taron
Cracker Barrel Old Country Store Inc.


-----Original Message-----
From: Jeff Roberts [mailto:JRoberts@SAIONLINE.COM]
Sent: Thursday, March 02, 2000 7:10 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject:





Does anybody know what determines the order your fields appear in when you send an email via a filter notification?

Thanks,

Jeff Roberts
Securities America

<<...>>
Sequence of additional fields in a Notification.
What is the 'standard' order of the Email notification fields?
When you include additional fields in a notification, they are arranged in
the following order: From the default VUI, the order of the fields on the
screen with the x and y coordinate of the upper left corner of the bounding
box, top to bottom, left to right. Any field not on the default view will be
sorted randomly to either the beginning or the end of the list (it is one or
the other, I just cannot remember which). The basic order is the order on
the default view. Now, if the default view has page fields, all bets are
off as the rule for this ordering was done before "not in view" and before
page fields came along. The reason this is an issue is that positioning on a
page field is relative to the page field itself not the form. Positions
outside the page field are relative to the form. The code doesn't know the
difference between these two corrdinate bases so it will treat a coordinate
as a coordinate so the fields will start mixing.

> Kevin Shaffer
Koch Industries, Inc.
Senior Workgroup Analyst
KITS - KITO Infrastructure Technology Services
> Phone: 316.828.7815
> Email: *DL Remedy Administrators
>
> -----Original Message-----
> From: Taron David 403 [SMTP:David.Taron@CRACKERBARREL.COM]
> Sent: Thursday,March 09,2000 12:54 PM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject:
>
> Jeff,
> The order you select them is the order they appear on an email.
>
>
> David Taron
> Cracker Barrel Old Country Store Inc.
>
>
> -----Original Message-----
> From: Jeff Roberts [mailto:JRoberts@SAIONLINE.COM]
> Sent: Thursday, March 02, 2000 7:10 AM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject:
>
>
>
>
>
> Does anybody know what determines the order your fields appear in
> when you send an email via a filter notification?
>
> Thanks,
>
> Jeff Roberts
> Securities America
>


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zag,
top left to bottom right.

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@LISTSERV.VISTAIT.COM]
Sent: Thursday, March 09, 2000 12:54 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject:




Jeff,
The order you select them is the order they appear on an email.


David Taron
Cracker Barrel Old Country Store Inc.
-----Original Message-----
From: Jeff Roberts [mailto:JRoberts@SAIONLINE.COM]
Sent: Thursday, March 02, 2000 7:10 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject:




Does anybody know what determines the order your fields appear in when you
send an email via a filter notification?

Thanks,

Jeff Roberts
Securities America


Unsubscribe to: Text is: unsubscribe arslist

Thanks,

Jeff

-----Original Message-----
From: Taron David 403 [mailto:David.Taron@CRACKERBARREL.COM]
Sent: Thursday, March 09, 2000 12:54 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject:


Jeff,
The order you select them is the order they appear on an email.


David Taron
Cracker Barrel Old Country Store Inc.


-----Original Message-----
From: Jeff Roberts [mailto:JRoberts@SAIONLINE.COM]
Sent: Thursday, March 02, 2000 7:10 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject:





Does anybody know what determines the order your fields appear in when you send an email via a filter notification?

Thanks,

Jeff Roberts
Securities America

I'm a first time user so I hope I get the answer I'm looking for.....I'll
be very disappointed if not.

I have a user who is having a bit of a problem with DDE....
On one of our schemas we have a "print" button that basically fires a
couple of Active Links, that in turn runs a Macro which prints the schema
details.

Problem --- the user gets an error reporting that the "application name is
not defined in Dde.ini"

all the other users are ok and can print using the button...
I've tried copying the Dde.ini file from a user's machine which is working
to no avail...
Any One any other ideas

I assume this specific to the users machine ?


Using ARS V3.0 server & V 3.2.1 Clients ........


**********************************************************************
The information in this E-Mail is confidential and may be legally
privileged. It may not represent the views of Scottish and Southern
Energy plc.
It is intended solely for the addressees. Access to this E-Mail by
anyone else is unauthorised. If you are not the intended recipient,
any disclosure, copying, distribution or any action taken or omitted
to be taken in reliance on it, is prohibited and may be unlawful.
Any unauthorised recipient should advise the sender immediately of
the error in transmission.

Scottish Hydro-Electric and Southern Electric are trading names of
Scottish and Southern Energy Group.
**********************************************************************


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I think we will need a little more detail to help you on this one. The error
message is basically saying that the Application Name the macro is looking
for is not in the DDE.INI file. Maybe you can send us a copy of your DDE.INI
and your macro.

I am bit confused though when you say you are printing using DDE. I can only
presume that you are sending the Remedy details to another application using
DDE and then printing from that application.

Have you tried just running the macro by itself to see if you get the same
error message (you should get the same error.)

Mike.

Michael Worts
Remedy Consultant
ntl:
michael.worts@ntl.com

-----Original Message-----
From: Simon Brodie [mailto:Simon.Brodie@SCOTTISH-SOUTHERN.CO.UK]
Sent: 10 March 2000 12:40
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject:


Hi List ----

I'm a first time user so I hope I get the answer I'm looking for.....I'll
be very disappointed if not.

I have a user who is having a bit of a problem with DDE....
On one of our schemas we have a "print" button that basically fires a
couple of Active Links, that in turn runs a Macro which prints the schema
details.

Problem --- the user gets an error reporting that the "application name is
not defined in Dde.ini"

all the other users are ok and can print using the button...
I've tried copying the Dde.ini file from a user's machine which is working
to no avail...
Any One any other ideas

I assume this specific to the users machine ?


Using ARS V3.0 server & V 3.2.1 Clients ........


**********************************************************************
The information in this E-Mail is confidential and may be legally
privileged. It may not represent the views of Scottish and Southern
Energy plc.
It is intended solely for the addressees. Access to this E-Mail by
anyone else is unauthorised. If you are not the intended recipient,
any disclosure, copying, distribution or any action taken or omitted
to be taken in reliance on it, is prohibited and may be unlawful.
Any unauthorised recipient should advise the sender immediately of
the error in transmission.

Scottish Hydro-Electric and Southern Electric are trading names of
Scottish and Southern Energy Group.
**********************************************************************


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Gregory A. Givens
Remedy Administration, CST


-----Original Message-----
From: Jeff Roberts [mailto:JRoberts@SAIONLINE.COM]
Sent: Thursday, March 09, 2000 2:16 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject:


Thanks for the repsonse Taron, but somebody else repsonded that they
actually a pulled in from left to right starting at the top of the page
going doen. I tested and verified that they were correct. I wish it was as
simple as the order they are selected.

Thanks,

Jeff

-----Original Message-----
From: Taron David 403 [mailto:David.Taron@CRACKERBARREL.COM]
Sent: Thursday, March 09, 2000 12:54 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject:


Jeff,
The order you select them is the order they appear on an email.


David Taron
Cracker Barrel Old Country Store Inc.


-----Original Message-----
From: Jeff Roberts [mailto:JRoberts@SAIONLINE.COM]
Sent: Thursday, March 02, 2000 7:10 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject:





Does anybody know what determines the order your fields appear in when you
send an email via a filter notification?

Thanks,

Jeff Roberts
Securities America


Unsubscribe to: Text is: unsubscribe arslist

You might try setting the tab order of the form. It would mean though that for normal operation, you'd probably have to move from field to field with active links if the order were different. I haven't tried this, but the tab order is defaulted from left to right, top to bottom ... it would make sense that the filter would see the tab order ...

Just a thought ...

John Gould
Independent Remedy Consultant
Cybear Inc
Boca Raton, FL
jgould@mediaone.net
jgould@cybear.com

At 02:15 PM 3/9/00 -0600, you wrote:


Thanks for the repsonse Taron, but somebody else repsonded that they actually a pulled in from left to right starting at the top of the page going doen. I tested and verified that they were correct. I wish it was as simple as the order they are selected.

Thanks,

Jeff



-----Original Message-----
From: Taron David 403 [ mailto:David.Taron@CRACKERBARREL.COM]
Sent: Thursday, March 09, 2000 12:54 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject:


Jeff,
The order you select them is the order they appear on an email.



David Taron
Cracker Barrel Old Country Store Inc.
-----Original Message-----
From: Jeff Roberts [ mailto:JRoberts@SAIONLINE.COM]
Sent: Thursday, March 02, 2000 7:10 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject:




Does anybody know what determines the order your fields appear in when you send an email via a filter notification?


Thanks,


Jeff Roberts
Securities America

One problem we have found is that the DDE usually has the short path and file name (8.3). If you have two directories that are similar sometimes his path will point to the wrong directory. In our case we had a problem with Microsoft. We had two directories like Microsoft office and Microsoft Something else. On most users machines office was Micros~1 in the short path name but in the users that had additional directories it would be Micros~2 or another number.

To check take the path and program name and try and run it from a dos prompt.

David Yearsley

>>> Simon Brodie Mar 10, 2000 5:39:52 AM >>>
Hi List ----

I'm a first time user so I hope I get the answer I'm looking for.....I'll
be very disappointed if not.

I have a user who is having a bit of a problem with DDE....
On one of our schemas we have a "print" button that basically fires a
couple of Active Links, that in turn runs a Macro which prints the schema
details.

Problem --- the user gets an error reporting that the "application name is
not defined in Dde.ini"

all the other users are ok and can print using the button...
I've tried copying the Dde.ini file from a user's machine which is working
to no avail...
Any One any other ideas

I assume this specific to the users machine ?


Using ARS V3.0 server & V 3.2.1 Clients ........


**********************************************************************
The information in this E-Mail is confidential and may be legally
privileged. It may not represent the views of Scottish and Southern
Energy plc.
It is intended solely for the addressees. Access to this E-Mail by
anyone else is unauthorised. If you are not the intended recipient,
any disclosure, copying, distribution or any action taken or omitted
to be taken in reliance on it, is prohibited and may be unlawful.
Any unauthorised recipient should advise the sender immediately of
the error in transmission.

Scottish Hydro-Electric and Southern Electric are trading names of
Scottish and Southern Energy Group.
**********************************************************************


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I have encountered this problem in the past and this message can also mean that the dde file is not located in the directory that Remedy is expecting it to reside in.

I hope this helps.
John Hieb

-----Original Message-----
From: Simon Brodie [SMTP:Simon.Brodie@SCOTTISH-SOUTHERN.CO.UK]
Sent: Friday, March 10, 2000 6:40 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject:

Hi List ----

I'm a first time user so I hope I get the answer I'm looking for.....I'll
be very disappointed if not.

I have a user who is having a bit of a problem with DDE....
On one of our schemas we have a "print" button that basically fires a
couple of Active Links, that in turn runs a Macro which prints the schema
details.

Problem --- the user gets an error reporting that the "application name is
not defined in Dde.ini"

all the other users are ok and can print using the button...
I've tried copying the Dde.ini file from a user's machine which is working
to no avail...
Any One any other ideas

I assume this specific to the users machine ?


Using ARS V3.0 server & V 3.2.1 Clients ........


**********************************************************************
The information in this E-Mail is confidential and may be legally
privileged. It may not represent the views of Scottish and Southern
Energy plc.
It is intended solely for the addressees. Access to this E-Mail by
anyone else is unauthorised. If you are not the intended recipient,
any disclosure, copying, distribution or any action taken or omitted
to be taken in reliance on it, is prohibited and may be unlawful.
Any unauthorised recipient should advise the sender immediately of
the error in transmission.

Scottish Hydro-Electric and Southern Electric are trading names of
Scottish and Southern Energy Group.
**********************************************************************


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Is there a way to specify a specific view when opening a schema via a macro?


Thanks
Karee L. Lang
Systems Engineer
Turner Broadcasting System, Inc.
karee.lang@turner.com
(404) 827-4243


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maximise when opened ?


**********************************************************************
The information in this E-Mail is confidential and may be legally
privileged. It may not represent the views of Scottish and Southern
Energy plc.
It is intended solely for the addressees. Access to this E-Mail by
anyone else is unauthorised. If you are not the intended recipient,
any disclosure, copying, distribution or any action taken or omitted
to be taken in reliance on it, is prohibited and may be unlawful.
Any unauthorised recipient should advise the sender immediately of
the error in transmission.

Scottish Hydro-Electric and Southern Electric are trading names of
Scottish and Southern Energy Group.
**********************************************************************


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1. How I can execute the artime from an AL? (sorry if it is a stupid question,
I'm learning!)
2. sometimes when I submit a ticket, the year in some data field desapear.
Someboy knows why?

Thank you,

Asun


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To run a server command from an active link you will have to prefix it with
@@: So if you are running artime you would have to do something like
@@:/opt/ar/unsupported/artime

You are most probably going to run it from a Set Fields Action so you would
have to do:

$PROCESS$ @@:/opt/ar/unsupported/artime

Regarding the other problem you are having, I would turn on Filter and
Active Link Logging. This should be able to tell you why the fields are
disappearing. It could be because another process is clearing the field
after you do a Set.

Mike.

Michael Worts
Remedy Consultant
ntl:
michael.worts@ntl.com

-----Original Message-----
From: Asunción Pesado [mailto:maria-asuncion.pesado@DB.COM]
Sent: 30 March 2000 19:11
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject:


Two questions please,

1. How I can execute the artime from an AL? (sorry if it is a stupid
question,
I'm learning!)
2. sometimes when I submit a ticket, the year in some data field desapear.
Someboy knows why?

Thank you,

Asun


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