One problem we have found is that the DDE usually has the short path and file name (8.3). If you have two directories that are similar sometimes his path will point to the wrong directory. In our case we had a problem with Microsoft. We had two directories like Microsoft office and Microsoft Something else. On most users machines office was Micros~1 in the short path name but in the users that had additional directories it would be Micros~2 or another number.

To check take the path and program name and try and run it from a dos prompt.

David Yearsley

>>> Simon Brodie Mar 10, 2000 5:39:52 AM >>>
Hi List ----

I'm a first time user so I hope I get the answer I'm looking for.....I'll
be very disappointed if not.

I have a user who is having a bit of a problem with DDE....
On one of our schemas we have a "print" button that basically fires a
couple of Active Links, that in turn runs a Macro which prints the schema
details.

Problem --- the user gets an error reporting that the "application name is
not defined in Dde.ini"

all the other users are ok and can print using the button...
I've tried copying the Dde.ini file from a user's machine which is working
to no avail...
Any One any other ideas

I assume this specific to the users machine ?


Using ARS V3.0 server & V 3.2.1 Clients ........


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I have encountered this problem in the past and this message can also mean that the dde file is not located in the directory that Remedy is expecting it to reside in.

I hope this helps.
John Hieb

-----Original Message-----
From: Simon Brodie [SMTP:Simon.Brodie@SCOTTISH-SOUTHERN.CO.UK]
Sent: Friday, March 10, 2000 6:40 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject:

Hi List ----

I'm a first time user so I hope I get the answer I'm looking for.....I'll
be very disappointed if not.

I have a user who is having a bit of a problem with DDE....
On one of our schemas we have a "print" button that basically fires a
couple of Active Links, that in turn runs a Macro which prints the schema
details.

Problem --- the user gets an error reporting that the "application name is
not defined in Dde.ini"

all the other users are ok and can print using the button...
I've tried copying the Dde.ini file from a user's machine which is working
to no avail...
Any One any other ideas

I assume this specific to the users machine ?


Using ARS V3.0 server & V 3.2.1 Clients ........


**********************************************************************
The information in this E-Mail is confidential and may be legally
privileged. It may not represent the views of Scottish and Southern
Energy plc.
It is intended solely for the addressees. Access to this E-Mail by
anyone else is unauthorised. If you are not the intended recipient,
any disclosure, copying, distribution or any action taken or omitted
to be taken in reliance on it, is prohibited and may be unlawful.
Any unauthorised recipient should advise the sender immediately of
the error in transmission.

Scottish Hydro-Electric and Southern Electric are trading names of
Scottish and Southern Energy Group.
**********************************************************************


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Is there a way to specify a specific view when opening a schema via a macro?


Thanks
Karee L. Lang
Systems Engineer
Turner Broadcasting System, Inc.
karee.lang@turner.com
(404) 827-4243


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maximise when opened ?


**********************************************************************
The information in this E-Mail is confidential and may be legally
privileged. It may not represent the views of Scottish and Southern
Energy plc.
It is intended solely for the addressees. Access to this E-Mail by
anyone else is unauthorised. If you are not the intended recipient,
any disclosure, copying, distribution or any action taken or omitted
to be taken in reliance on it, is prohibited and may be unlawful.
Any unauthorised recipient should advise the sender immediately of
the error in transmission.

Scottish Hydro-Electric and Southern Electric are trading names of
Scottish and Southern Energy Group.
**********************************************************************


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1. How I can execute the artime from an AL? (sorry if it is a stupid question,
I'm learning!)
2. sometimes when I submit a ticket, the year in some data field desapear.
Someboy knows why?

Thank you,

Asun


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To run a server command from an active link you will have to prefix it with
@@: So if you are running artime you would have to do something like
@@:/opt/ar/unsupported/artime

You are most probably going to run it from a Set Fields Action so you would
have to do:

$PROCESS$ @@:/opt/ar/unsupported/artime

Regarding the other problem you are having, I would turn on Filter and
Active Link Logging. This should be able to tell you why the fields are
disappearing. It could be because another process is clearing the field
after you do a Set.

Mike.

Michael Worts
Remedy Consultant
ntl:
michael.worts@ntl.com

-----Original Message-----
From: Asunción Pesado [mailto:maria-asuncion.pesado@DB.COM]
Sent: 30 March 2000 19:11
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject:


Two questions please,

1. How I can execute the artime from an AL? (sorry if it is a stupid
question,
I'm learning!)
2. sometimes when I submit a ticket, the year in some data field desapear.
Someboy knows why?

Thank you,

Asun


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