Does anybody know what determines the order your fields appear in when you send an email via a filter notification?

Thanks,

Jeff Roberts
Securities America

Jeff Roberts wrote:




Does anybody know what determines the order your fields appear in when you send an email via a filter notification?

Thanks,

Jeff Roberts
Securities America

--
---------------------------------
Ron Tyro
Scotiabank Information Commons
University of Toronto
Phone: 416-978-0198
Fax: 416-978-0440
Email: ron.tyro@utoronto.ca
---------------------------------

http://supportweb.remedy.com/supportweb/What'sHot/Tips/991115.htm


HTH,
Garron Christie
Kemtah @
Sandia Natl Labs
505 284 2122




-----Original Message-----
From: Jeff Roberts [mailto:JRoberts@SAIONLINE.COM]
Sent: Thursday, March 02, 2000 6:10 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject:





Does anybody know what determines the order your fields appear in when you
send an email via a filter notification?

Thanks,

Jeff Roberts
Securities America


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The order is the same as it appears in the filter's field selection list.

Regards,

Nicky Madjarov
Remedy Approved Consultant
nickym@earthlink.net
mobile: (201) 747 8672
home : (973) 401 1284

-----Original Message-----
From: Jeff Roberts < JRoberts@SAIONLINE.COM>
To: ARSLIST@LISTSERV.VISTAIT.COM < ARSLIST@LISTSERV.VISTAIT.COM>
Date: Thursday, March 02, 2000 8:16 AM





Does anybody know what determines the order your fields appear in when you send an email via a filter notification?

Thanks,

Jeff Roberts
Securities America

I'm trying to set a target date for the case that is logged. I've a field
TargetDate. I've created Company holiday tag and Company workday tag. I've
also created a filter through which I'm setting the TargetDate field value.
The syntax I've used is "$PROCESS$ Application-Bus-Time-Add $Arrival Time$ 1
3 Company Company" but I see TargetDate field set to -1. Could any one
help
me or suggest how to achieve setting the target date. For example, my SLA is
4
hours, and my company works between Monday to Friday 08:30 to 17:00. If any
case
is logged on Friday at 15:00 hours, system should put target date as Monday
10:30 am. This should apply for public holidays.

Thanks in advance.


Regards,

Nagendra
Planwell Technology


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Try putting quotes round "$Arrival Time$", also you need to determine whether Arrival Time is actually populated when you do your filter calculation. It may be null if you are calculating this when the call is logged, in which case you need to use "$TIMESTAMP$" instead of the field 'Arrival Time' for filters running on submit.

Kind Regards
Lisa

>>> Nagendra Seetharamaiah 03/03 2:51 pm >>>
Hello There,

I'm trying to set a target date for the case that is logged. I've a field
TargetDate. I've created Company holiday tag and Company workday tag. I've
also created a filter through which I'm setting the TargetDate field value.
The syntax I've used is "$PROCESS$ Application-Bus-Time-Add $Arrival Time$ 1
3 Company Company" but I see TargetDate field set to -1. Could any one
help
me or suggest how to achieve setting the target date. For example, my SLA is
4
hours, and my company works between Monday to Friday 08:30 to 17:00. If any
case
is logged on Friday at 15:00 hours, system should put target date as Monday
10:30 am. This should apply for public holidays.

Thanks in advance.


Regards,

Nagendra
Planwell Technology


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Here is what I have learned from Doug Mueller about how 4.0
handles this issue. Hope it helps you. Thanks Doug this seems to
work.


We store x and y coordinates of a field. This is an x and y
coordinate relative to the top of the form. However, for fields that
are located on a page field, the x and y coordinate are relative to
the top of the page field thay are on. This means that when the
server is checking x and y coordinates for ordering the fields, it is
mixing positioning. This means that if you ignore any fields that are
on page fields, you get all fields on the main form in order (from the
default VUI). You also get all fields from any one page in order.
But, when you have fields form the main form and from several pages
you get them seemingly randomly intermixed, although the items
from just one are in order.


Rosie


>>> Jeff Roberts 03/02/00 08:10AM >>>


Does anybody know what determines the order your fields appear in when you
send an email via a filter notification?

Thanks,

Jeff Roberts
Securities America


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My name is Kim Tan and I work for securicor Information systems.
Ed Lake is my side kick (ed_lake@hotmail.com)
We are both new to Remedy.

We are using NT 4.0 SP5.0, Oracle 7.3.4, Remedy ARS V4.03 but all Remedy
applications were written in V3.2.1.

(1) Oracle store date in UNIX format number of seconds since 1/1/1970. How
could I convert this to dd/mm/yyyy hh:mm:ss format in Crystal Report.

(2) Can ARODBC work with MS Access 97, Crystal Report V7.0 ?

(3) I try to link more than one AR Form using ARODBC in Crystal Report V6.0,
with no success. How can I do it ?

(4) Notifier file keeps filling up, I set up an AT job to shut down and
start the notifier service again with HOLD TIME=1.0 in AR.cfg. It does not
seem to work, is there any alternative ?

(5) How easy is to convert Remedy v3.2.1 apllications to Remedy v4.0
applications ?

Kim Tan

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