Filter/escalation 'set field' process returned an error: Invalid format for
start time 31.01.00 06.46.48 (ARERR 38)"

in filter.log Details:

Checking PM:TT-317si-Prio Z nein-3 (317)
--> Passed -- perform actions
0: Set Fields
TimeB US (536870948) = 30.01.00 00:26:40
TimeA US (536870941) = 30.01.00 00:26:40
1: Set Fields
/usr/ar/unsupported/artime -m A -s "30.01.00
00:26
:40" -a "75" -u m -w "/usr/ar/unsupported/workday530.txt" -h
/usr/ar/unsupported/h
oliday.txt
Exit code: 2 Value: Invalid format for start time
- 30.0
1.00 00:26:40
**** Error while performing filter action
/* So Jan 30 2000 00:26:40.9979 iz00247 */

The process ran on the 29 Jan at 23.59 but since then it has not run.

Anyone got any suggestions, we need them asap!!




______________________________________________________

Angela Rowand

Informatik-Zentrum Bayern GmbH u. Co. KG
Karolinenplatz 1
80333 München

Tel.: 089/2171-5992
Fax: 089/2171-5383
email: Angela.Rowand@izb.de

http://www.izb.de


To Unsubscribe send e-mail to:
body of text is: unsubscribe arslist

I ran into this problem a little while back but I am not too sure if it is
related to your problem. I got this error when I copied tirpc40.dll onto the
\WINDOWS\SYSTEM32 directory (I was using it for the ARSPerl extensions). It
came up with this error immediately. When I delete the file it worked fine.
At the time I was using a Remedy v3.2 server on NT4.

I guess you can get this message in many different circumstances.

Mike.

-----Original Message-----
From: ZZG-Problemmanagement-IZB
[mailto:ZZG-Problemmanagement-IZB@IZB.DE]
Sent: 31 January 2000 07:50
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Artime log details ARERR38


When trying to save tickets we receive the following messages
Filter/escalation 'set field' process returned an error: Invalid format for
start time 31.01.00 06.46.48 (ARERR 38)"

in filter.log Details:

Checking PM:TT-317si-Prio Z nein-3 (317)
--> Passed -- perform actions
0: Set Fields
TimeB US (536870948) = 30.01.00 00:26:40
TimeA US (536870941) = 30.01.00 00:26:40
1: Set Fields
/usr/ar/unsupported/artime -m A -s "30.01.00
00:26
:40" -a "75" -u m -w "/usr/ar/unsupported/workday530.txt" -h
/usr/ar/unsupported/h
oliday.txt
Exit code: 2 Value: Invalid format for start time
- 30.0
1.00 00:26:40
**** Error while performing filter action
/* So Jan 30 2000 00:26:40.9979 iz00247 */

The process ran on the 29 Jan at 23.59 but since then it has not run.

Anyone got any suggestions, we need them asap!!




______________________________________________________

Angela Rowand

Informatik-Zentrum Bayern GmbH u. Co. KG
Karolinenplatz 1
80333 München

Tel.: 089/2171-5992
Fax: 089/2171-5383
email: Angela.Rowand@izb.de

http://www.izb.de


To Unsubscribe send e-mail to:
body of text is: unsubscribe arslist


To Unsubscribe send e-mail to:
body of text is: unsubscribe arslist

version 4. We recently experienced the issue in year 2000 with the original
ARS 3.2.1 artime that it will not accept any date for any date for any month
beyond the 29 day!!!! I suspect only those fields where artime is being used
are affected by this error and from what you show here this is true. Don't
ask me how it got past Y2K testing.

Out platform is ARS 3.2.1 on HPUX 11.0 with Win NT clients.

"artimev4" is on Remedy WEB site, Utilities section.

Terrence J Hensley
Litton/PRC - SETA_EAMS
703-553-3522

-----Original Message-----
From: ZZG-Problemmanagement-IZB
[mailto:ZZG-Problemmanagement-IZB@IZB.DE]
Sent: 01/31/2000 02:50
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Artime log details ARERR38


When trying to save tickets we receive the following messages
Filter/escalation 'set field' process returned an error: Invalid format for
start time 31.01.00 06.46.48 (ARERR 38)"

in filter.log Details:

Checking PM:TT-317si-Prio Z nein-3 (317)
--> Passed -- perform actions
0: Set Fields
TimeB US (536870948) = 30.01.00 00:26:40
TimeA US (536870941) = 30.01.00 00:26:40
1: Set Fields
/usr/ar/unsupported/artime -m A -s "30.01.00
00:26
:40" -a "75" -u m -w "/usr/ar/unsupported/workday530.txt" -h
/usr/ar/unsupported/h
oliday.txt
Exit code: 2 Value: Invalid format for start time
- 30.0
1.00 00:26:40
**** Error while performing filter action
/* So Jan 30 2000 00:26:40.9979 iz00247 */

The process ran on the 29 Jan at 23.59 but since then it has not run.

Anyone got any suggestions, we need them asap!!




______________________________________________________

Angela Rowand

Informatik-Zentrum Bayern GmbH u. Co. KG
Karolinenplatz 1
80333 München

Tel.: 089/2171-5992
Fax: 089/2171-5383
email: Angela.Rowand@izb.de

http://www.izb.de


To Unsubscribe send e-mail to:
body of text is: unsubscribe arslist


To Unsubscribe send e-mail to:
body of text is: unsubscribe arslist

the EXACT same problem

Unix - AIX
Oracle
ARS 4.0.3

If I find anything I'll post more. If you find anything, send me something

Eric

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@LISTSERV.VISTAIT.COM]On Behalf Of
ZZG-Problemmanagement-IZB
Sent: Monday, January 31, 2000 2:50 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Artime log details ARERR38


When trying to save tickets we receive the following messages
Filter/escalation 'set field' process returned an error: Invalid format for
start time 31.01.00 06.46.48 (ARERR 38)"

in filter.log Details:

Checking PM:TT-317si-Prio Z nein-3 (317)
--> Passed -- perform actions
0: Set Fields
TimeB US (536870948) = 30.01.00 00:26:40
TimeA US (536870941) = 30.01.00 00:26:40
1: Set Fields
/usr/ar/unsupported/artime -m A -s "30.01.00
00:26
:40" -a "75" -u m -w "/usr/ar/unsupported/workday530.txt" -h
/usr/ar/unsupported/h
oliday.txt
Exit code: 2 Value: Invalid format for start time
- 30.0
1.00 00:26:40
**** Error while performing filter action
/* So Jan 30 2000 00:26:40.9979 iz00247 */

The process ran on the 29 Jan at 23.59 but since then it has not run.

Anyone got any suggestions, we need them asap!!




______________________________________________________

Angela Rowand

Informatik-Zentrum Bayern GmbH u. Co. KG
Karolinenplatz 1
80333 München

Tel.: 089/2171-5992
Fax: 089/2171-5383
email: Angela.Rowand@izb.de

http://www.izb.de


To Unsubscribe send e-mail to:
body of text is: unsubscribe arslist


To Unsubscribe send e-mail to:
body of text is: unsubscribe arslist

http://supportweb.remedy.com/supportweb/RUG/1999/bustime.htm

(Pasted here)




Take Advantage of Business Time Functionality Built Within the ARSystem Server


More and more applications built with the AR System require calculations using business hours. To this point, calculating business

hours has required the use of an external program like artime. As of the 4.0.1 release of the AR System server, the functionality of

the artime program has been moved inside the AR System server and is a fully supported capability within the system.

This new functionality is available within the Set Fields and Push Fields actions of workflow. It uses the $PROCESS$ syntax to run

an "internal process" within the server to perform the calculation. No extra process is actually run, the operation is performed in-line

within the server. We do use the syntax of a process, but the commands are recognized and performed internally before the system

actually tries to run a process.

Remember, when used within Active Links, you MUST use the "run process on the server" syntax to direct the command to run

on the server. The active link will return an error indicating no such process if it attempts to run the command on the client.

There are two new special forms associated with this functionality -- Business Time Holidays and Business Time Workdays. You

use these forms to define one or more holiday or workday schedules that can be referenced within the new commands. The forms

contain fields with IDs that are recognized by the server. The name of the forms can be changed as desired. It is important not to

make copies of these forms as the server will not be able to find the correct form for finding holiday and workday schedules.

NOTE: There are several key differences between these commands than the process artime:

There are not as many command line options (i.e. no ability to set open days on the command line)
The default business hours are 0:00 to 24:00 instead of 8:00 to 16:00 if you don't specify a workday (default to 24

hours per day)
The default open days are EVERY DAY instead of closed on Saturday and Sunday (default to 24 x 7)



The syntax of the two commands are as follows. Note that the command line arguments are positional. You can omit trailing

arguments. However, if you want to set a later argument, you must supply the arguments that come before the one you want to set.

Also, note that the command name is case-sensitive.

Application-Bus-Time-Add startTime offset offsetUnits holidayTag workdayTag

Perform a business time calculation by starting at the startTime and resulting in a new time that adds the requested offset. The

return is a timestamp representing the time calculated. StartTime is required. Other fields are optional and will default if not

provided.

StartTime - starting time to which to add business time.
Offset - amount of time to offset the start time by. If not specified, defaults to 1. 0 can be used to indicate return the

startTime if during working hours or startTime shifted to the closest working hour.
OffsetUnits - unit of time. It can be set to 1 for seconds, 2 for minutes, 3 for hours, and 4 for days. Any other setting

will revert to hours (3).
HolidayTag - tag indicating which entry in the Holiday schema contains a definition for the holiday schedule to use

for this calculation. Omitting this value specifies no holidays.
WorkdayTag - tag indicating which entry in the Workday schema contains a definition for the work schedule to use

for this calculation. Omitting this value specifies open 7 days a week, 24 hours a day.

Application-Bus-Time-Diff startTime endTime holidayTag workdayTag

Perform a business time calculation by computing the difference between the startTime and the endTime. The return is an integer

representing the difference. StartTime and endTime are required. Other fields are optional and will default if not provided.

StartTime - starting time of the interval of which to calculate the difference.
EndTime - ending time of the interval of which to calculate the difference.
HolidayTag - tag indicating which entry in the Holiday schema contains a definition for the holiday schedule to use

for this calculation. Omitting this value specifies no holidays.
WorkdayTag - tag indicating which entry in the Workday schema contains a definition for the work schedule to use

for this calculation. Omitting this value specifies open 7 days a week, 24 hours a day.

Download

Here is a document describing the new business time functionality, as well as installation procedures, debugging tips, and known

issues. Also available here for download are the templates (bustime.def): Windows and UNIX containing the new workday and

holiday forms. To uncompress the file, you will need a utility such as winzip or uncompress command for UNIX.
Save this into your local drive | Launch Remedy Administrator | Open Server Window | Select the server you wish to import to |

Click on Tools | Select Import Definitions | Locate the file from the pop up window | Click on Select All Files from the lower left

hand corner and click on Import.

All that is required is to install the forms, create the command, and you are up and running with the new functionality.



Support Home | What's Hot | General Info | Documentation | Online Services | Search Support | Contact Support | Exit Support



Provide feedback on this site, or if you are having problems using our feedback form, send email to
webspinners@remedy.com.

© Copyright 1999 Remedy Corporation. All rights reserved. Remedy, the Remedy Corporation logo, Action Request System,
ARWeb, and Flashboards are registered trademarks; and AR System, Remedy Change Management, Remedy Asset
Management, Remedy Help Desk, and Remedy Service Level Agreements are trademarks of Remedy Corporation. All other
company and product names may be the trademarks or service marks of the companies with which they are associated.

Remedy Corporation is a Member of the Help Desk Institute.



-----Original Message-----
From: Eric Fickes [ mailto:efickes@ETSSOLUTIONS.COM]
Sent: Monday, January 31, 2000 9:14 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Artime log details ARERR38

I know this doesn't really help, but I got into work today and we're having
the EXACT same problem

Unix - AIX
Oracle
ARS 4.0.3

If I find anything I'll post more. If you find anything, send me something

Eric

-----Original Message-----
From: Action Request System discussion list(ARSList)
[ mailto:ARSLIST@LISTSERV.VISTAIT.COM]On Behalf Of
ZZG-Problemmanagement-IZB
Sent: Monday, January 31, 2000 2:50 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Artime log details ARERR38


When trying to save tickets we receive the following messages
Filter/escalation 'set field' process returned an error: Invalid format for
start time 31.01.00 06.46.48 (ARERR 38)"

in filter.log Details:

Checking PM:TT-317si-Prio Z nein-3 (317)
--> Passed -- perform actions
0: Set Fields
TimeB US (536870948) = 30.01.00 00:26:40
TimeA US (536870941) = 30.01.00 00:26:40
1: Set Fields
/usr/ar/unsupported/artime -m A -s "30.01.00
00:26
:40" -a "75" -u m -w "/usr/ar/unsupported/workday530.txt" -h
/usr/ar/unsupported/h
oliday.txt
Exit code: 2 Value: Invalid format for start time
- 30.0
1.00 00:26:40
**** Error while performing filter action
/* So Jan 30 2000 00:26:40.9979 iz00247 */

The process ran on the 29 Jan at 23.59 but since then it has not run.

Anyone got any suggestions, we need them asap!!




______________________________________________________

Angela Rowand

Informatik-Zentrum Bayern GmbH u. Co. KG
Karolinenplatz 1
80333 München

Tel.: 089/2171-5992
Fax: 089/2171-5383
email: Angela.Rowand@izb.de

http://www.izb.de


To Unsubscribe send e-mail to:
body of text is: unsubscribe arslist


To Unsubscribe send e-mail to:
body of text is: unsubscribe arslist

Hi,
In ARS 4.0x, if you have 4.0 servers and 4.0 clients in different timezones
using different time formats, you will need to set the ARDATE variable on the
server to standardize the format of the date to ARTIME and Business Time. The
ARDATE format should match the server's format. Despite what the client's
format is set to, the ARDATE format will override for server processing. This
does not affect the format of the date in how a client tool shows a date/time
field value.

Al Morgan
SmithKline Beecham







Eric Fickes on 01/31/2000 09:13:44 AM

Please respond to "Action Request System discussion list(ARSList)"


To: ARSLIST@LISTSERV.VISTAIT.COM
cc:
Subject: Re: Artime log details ARERR38




I know this doesn't really help, but I got into work today and we're having
the EXACT same problem

Unix - AIX
Oracle
ARS 4.0.3

If I find anything I'll post more. If you find anything, send me something

Eric

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@LISTSERV.VISTAIT.COM]On Behalf Of
ZZG-Problemmanagement-IZB
Sent: Monday, January 31, 2000 2:50 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Artime log details ARERR38


When trying to save tickets we receive the following messages
Filter/escalation 'set field' process returned an error: Invalid format for
start time 31.01.00 06.46.48 (ARERR 38)"

in filter.log Details:

Checking PM:TT-317si-Prio Z nein-3 (317)
--> Passed -- perform actions
0: Set Fields
TimeB US (536870948) = 30.01.00 00:26:40
TimeA US (536870941) = 30.01.00 00:26:40
1: Set Fields
/usr/ar/unsupported/artime -m A -s "30.01.00
00:26
:40" -a "75" -u m -w "/usr/ar/unsupported/workday530.txt" -h
/usr/ar/unsupported/h
oliday.txt
Exit code: 2 Value: Invalid format for start time
- 30.0
1.00 00:26:40
**** Error while performing filter action
/* So Jan 30 2000 00:26:40.9979 iz00247 */

The process ran on the 29 Jan at 23.59 but since then it has not run.

Anyone got any suggestions, we need them asap!!




______________________________________________________

Angela Rowand

Informatik-Zentrum Bayern GmbH u. Co. KG
Karolinenplatz 1
80333 M

I found out that some filters were running artime on "c:\remedy\unsupported"
and some were running on "c:\remedy\apps\comdesk\bin".

The ones that run artime in "unsupported" directory (file size 69.x kb) run
fine, where as the ones that run artime under the "apps" directory (file
size 70.x kb) generate error 38. After replacing the good one with the bad
one, I have no more errors.

Try copying the entire artime command line from filter/escalation log and
then running it by pasting it in a DOS window (make sure you do this right
on the server) to see which one works.

This problem suddenly began today . I think some version of artime has
problem with "1/31/00".

Another solution may be using "Application-Buss-Time-Diff" (I think I got
the right syntax) if you are on 4.x OR downloading 4 version of artime, if
you are on 3.x (I was told that 4 version of artime works fine with 3.x
server, because artime simply performs some calculations without
communicating with server).


-Rabindra


> -----Original Message-----
> From: Eric Fickes [SMTP:efickes@ETSSOLUTIONS.COM]
> Sent: Monday, January 31, 2000 9:14 AM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Re: Artime log details ARERR38
>
> I know this doesn't really help, but I got into work today and we're
> having
> the EXACT same problem
>
> Unix - AIX
> Oracle
> ARS 4.0.3
>
> If I find anything I'll post more. If you find anything, send me
> something
>
> Eric
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:ARSLIST@LISTSERV.VISTAIT.COM]On Behalf Of
> ZZG-Problemmanagement-IZB
> Sent: Monday, January 31, 2000 2:50 AM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Artime log details ARERR38
>
>
> When trying to save tickets we receive the following messages
> Filter/escalation 'set field' process returned an error: Invalid format
> for
> start time 31.01.00 06.46.48 (ARERR 38)"
>
> in filter.log Details:
>
> Checking PM:TT-317si-Prio Z nein-3 (317)
> --> Passed -- perform actions
> 0: Set Fields
> TimeB US (536870948) = 30.01.00 00:26:40
> TimeA US (536870941) = 30.01.00 00:26:40
> 1: Set Fields
> /usr/ar/unsupported/artime -m A -s
> "30.01.00
> 00:26
> :40" -a "75" -u m -w "/usr/ar/unsupported/workday530.txt" -h
> /usr/ar/unsupported/h
> oliday.txt
> Exit code: 2 Value: Invalid format for start
> time
> - 30.0
> 1.00 00:26:40
> **** Error while performing filter action
> /* So Jan 30 2000 00:26:40.9979 iz00247 */
>
> The process ran on the 29 Jan at 23.59 but since then it has not run.
>
> Anyone got any suggestions, we need them asap!!
>
>
>
>
> ______________________________________________________
>
> Angela Rowand
>
> Informatik-Zentrum Bayern GmbH u. Co. KG
> Karolinenplatz 1
> 80333 München
>
> Tel.: 089/2171-5992
> Fax: 089/2171-5383
> email: Angela.Rowand@izb.de
>
> http://www.izb.de
>
>
> To Unsubscribe send e-mail to:
> body of text is: unsubscribe arslist
>
>
> To Unsubscribe send e-mail to:
> body of text is: unsubscribe arslist


To Unsubscribe send e-mail to:
body of text is: unsubscribe arslist

support is no help. We have disabled our filters for now and will wait till
tomorrow to see if it was because the date is 30/31. HAve you applied patch
689 ? That is supposed to deal with these issues.

Karuna

-----Original Message-----
From: ZZG-Problemmanagement-IZB
[mailto:ZZG-Problemmanagement-IZB@IZB.DE]
Sent: Monday, January 31, 2000 2:50 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Artime log details ARERR38


When trying to save tickets we receive the following messages
Filter/escalation 'set field' process returned an error: Invalid format for
start time 31.01.00 06.46.48 (ARERR 38)"

in filter.log Details:

Checking PM:TT-317si-Prio Z nein-3 (317)
--> Passed -- perform actions
0: Set Fields
TimeB US (536870948) = 30.01.00 00:26:40
TimeA US (536870941) = 30.01.00 00:26:40
1: Set Fields
/usr/ar/unsupported/artime -m A -s "30.01.00
00:26
:40" -a "75" -u m -w "/usr/ar/unsupported/workday530.txt" -h
/usr/ar/unsupported/h
oliday.txt
Exit code: 2 Value: Invalid format for start time
- 30.0
1.00 00:26:40
**** Error while performing filter action
/* So Jan 30 2000 00:26:40.9979 iz00247 */

The process ran on the 29 Jan at 23.59 but since then it has not run.

Anyone got any suggestions, we need them asap!!




______________________________________________________

Angela Rowand

Informatik-Zentrum Bayern GmbH u. Co. KG
Karolinenplatz 1
80333 München

Tel.: 089/2171-5992
Fax: 089/2171-5383
email: Angela.Rowand@izb.de

http://www.izb.de


To Unsubscribe send e-mail to:
body of text is: unsubscribe arslist


To Unsubscribe send e-mail to:
body of text is: unsubscribe arslist

I was told few minutes ago that artime released in March 99 is free of this
problem. I am not sure where you get this version. You can try downloading
what's in application gallery. Presumably, that's the latest one. Then you
can experiment on DOS command line (or unix prompt) by using the new artime
with the parameters that generate the error in your existing artime.

If you are in 4.x, try using the alternate "Application-Bus-Time..."

-Rabindra


>From: "Joshi, Karuna"
>Reply-To: "Action Request System discussion list(ARSList)"
>
>To: ARSLIST@LISTSERV.VISTAIT.COM
>Subject: Re: Artime log details ARERR38
>Date: Mon, 31 Jan 2000 12:00:36 -0500
>
>We are facing this problem too! We are using artime version 4. The Remedy
>support is no help. We have disabled our filters for now and will wait till
>tomorrow to see if it was because the date is 30/31. HAve you applied patch
>689 ? That is supposed to deal with these issues.
>
>Karuna
>
>-----Original Message-----
>From: ZZG-Problemmanagement-IZB
>[mailto:ZZG-Problemmanagement-IZB@IZB.DE]
>Sent: Monday, January 31, 2000 2:50 AM
>To: ARSLIST@LISTSERV.VISTAIT.COM
>Subject: Artime log details ARERR38
>
>
>When trying to save tickets we receive the following messages
>Filter/escalation 'set field' process returned an error: Invalid format for
>start time 31.01.00 06.46.48 (ARERR 38)"
>
>in filter.log Details:
>
>Checking PM:TT-317si-Prio Z nein-3 (317)
> --> Passed -- perform actions
> 0: Set Fields
> TimeB US (536870948) = 30.01.00 00:26:40
> TimeA US (536870941) = 30.01.00 00:26:40
> 1: Set Fields
> /usr/ar/unsupported/artime -m A -s
>"30.01.00
>00:26
>:40" -a "75" -u m -w "/usr/ar/unsupported/workday530.txt" -h
>/usr/ar/unsupported/h
>oliday.txt
> Exit code: 2 Value: Invalid format for start time
>- 30.0
>1.00 00:26:40
> **** Error while performing filter action
> /* So Jan 30 2000 00:26:40.9979 iz00247 */
>
>The process ran on the 29 Jan at 23.59 but since then it has not run.
>
>Anyone got any suggestions, we need them asap!!
>
>
>
>
>______________________________________________________
>
>Angela Rowand
>
>Informatik-Zentrum Bayern GmbH u. Co. KG
>Karolinenplatz 1
>80333 München
>
>Tel.: 089/2171-5992
>Fax: 089/2171-5383
>email: Angela.Rowand@izb.de
>
>http://www.izb.de
>
>
>To Unsubscribe send e-mail to:
>body of text is: unsubscribe arslist
>
>
>To Unsubscribe send e-mail to:
>body of text is: unsubscribe arslist

______________________________________________________
Get Your Private, Free Email at http://www.hotmail.com


To Unsubscribe send e-mail to:
body of text is: unsubscribe arslist

who are/were having this problem got my email that I sent back with the link
to the update page. If anybody still needs it let me know and I can resend
it.

Eric

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@LISTSERV.VISTAIT.COM]On Behalf Of Rabindra Tripathi
Sent: Monday, January 31, 2000 2:15 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Artime log details ARERR38


I can send you the version I have (server 3.2.1 in NT) that appears to work.
I was told few minutes ago that artime released in March 99 is free of this
problem. I am not sure where you get this version. You can try downloading
what's in application gallery. Presumably, that's the latest one. Then you
can experiment on DOS command line (or unix prompt) by using the new artime
with the parameters that generate the error in your existing artime.

If you are in 4.x, try using the alternate "Application-Bus-Time..."

-Rabindra


>From: "Joshi, Karuna"
>Reply-To: "Action Request System discussion list(ARSList)"
>
>To: ARSLIST@LISTSERV.VISTAIT.COM
>Subject: Re: Artime log details ARERR38
>Date: Mon, 31 Jan 2000 12:00:36 -0500
>
>We are facing this problem too! We are using artime version 4. The Remedy
>support is no help. We have disabled our filters for now and will wait till
>tomorrow to see if it was because the date is 30/31. HAve you applied patch
>689 ? That is supposed to deal with these issues.
>
>Karuna
>
>-----Original Message-----
>From: ZZG-Problemmanagement-IZB
>[mailto:ZZG-Problemmanagement-IZB@IZB.DE]
>Sent: Monday, January 31, 2000 2:50 AM
>To: ARSLIST@LISTSERV.VISTAIT.COM
>Subject: Artime log details ARERR38
>
>
>When trying to save tickets we receive the following messages
>Filter/escalation 'set field' process returned an error: Invalid format for
>start time 31.01.00 06.46.48 (ARERR 38)"
>
>in filter.log Details:
>
>Checking PM:TT-317si-Prio Z nein-3 (317)
> --> Passed -- perform actions
> 0: Set Fields
> TimeB US (536870948) = 30.01.00 00:26:40
> TimeA US (536870941) = 30.01.00 00:26:40
> 1: Set Fields
> /usr/ar/unsupported/artime -m A -s
>"30.01.00
>00:26
>:40" -a "75" -u m -w "/usr/ar/unsupported/workday530.txt" -h
>/usr/ar/unsupported/h
>oliday.txt
> Exit code: 2 Value: Invalid format for start time
>- 30.0
>1.00 00:26:40
> **** Error while performing filter action
> /* So Jan 30 2000 00:26:40.9979 iz00247 */
>
>The process ran on the 29 Jan at 23.59 but since then it has not run.
>
>Anyone got any suggestions, we need them asap!!
>
>
>
>
>______________________________________________________
>
>Angela Rowand
>
>Informatik-Zentrum Bayern GmbH u. Co. KG
>Karolinenplatz 1
>80333 München
>
>Tel.: 089/2171-5992
>Fax: 089/2171-5383
>email: Angela.Rowand@izb.de
>
>http://www.izb.de
>
>
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