Once in a while I get a call from someone who is updating a record but receives an error telling them they don't have write access to the field. I go in and remove their group from the permissions, and add them again, and everything works again. Anyone see this?

Thanks,


Rick Ponzo
Senior System Administrator
Litton/PRC
SPAWAR Technical Information Center
619-524-3535
ponzo@spawar.navy.mil

though not always.
Just make sure the circumstances are consistent, that is changes were made
exactly the same way under the same circumstances. Sometimes workflow
dictates when permissions apply. Of course if you created the workflow you
will probably know the possibility of that happening.

In case you are wondering, we are using Oracle 8.05 at present. Now that I
think of it this has only occurred once in about a year now for this
version. I think I saw it twice in Oracle 7.3.4 over a 1 year period.

Terrence J Hensley
Litton/PRC - SETA_EAMS
703-553-3522



-----Original Message-----
From: Rick Ponzo [mailto:list@HELP.SPAWAR.NAVY.MIL]
Sent: Monday, January 24, 2000 16:06
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Lose Permissions


Greetings,

Once in a while I get a call from someone who is updating a record but
receives an error telling them they don't have write access to the field. I
go in and remove their group from the permissions, and add them again, and
everything works again. Anyone see this?

Thanks,


Rick Ponzo
Senior System Administrator
Litton/PRC
SPAWAR Technical Information Center
619-524-3535
ponzo@spawar.navy.mil


To Unsubscribe send e-mail to:
body of text is: unsubscribe arslist

Christopher Strauss, MSLS
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/

-----Original Message-----
From: Rick Ponzo [mailto:list@HELP.SPAWAR.NAVY.MIL]
Sent: Monday, January 24, 2000 3:06 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Lose Permissions


Greetings,

Once in a while I get a call from someone who is updating a record but receives an error telling them they don't have write access to the field. I go in and remove their group from the permissions, and add them again, and everything works again. Anyone see this?

Thanks,


Rick Ponzo
Senior System Administrator
Litton/PRC
SPAWAR Technical Information Center
619-524-3535
ponzo@spawar.navy.mil

I have the customer log in and out and all is fine..
But I do nothing.. Which is Very Irratating...
I am hoping the 4.0.3 Patch 863 is going to fix this...
But we will see...
If anyone fixed it .. then I would love to find out how...
Oracle 7.3.4 ARS 4.0.2, no patch.. Solaris. Sun. :-)

-----Original Message-----
From: Hensley Terrence [mailto:Hensley_Terrence@PRC.COM]
Sent: Monday, January 24, 2000 4:19 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Lose Permissions


Sur nough!. Yes it has seemed to resolve some of my problems on occasion,
though not always.
Just make sure the circumstances are consistent, that is changes were made
exactly the same way under the same circumstances. Sometimes workflow
dictates when permissions apply. Of course if you created the workflow you
will probably know the possibility of that happening.

In case you are wondering, we are using Oracle 8.05 at present. Now that I
think of it this has only occurred once in about a year now for this
version. I think I saw it twice in Oracle 7.3.4 over a 1 year period.

Terrence J Hensley
Litton/PRC - SETA_EAMS
703-553-3522



-----Original Message-----
From: Rick Ponzo [mailto:list@HELP.SPAWAR.NAVY.MIL]
Sent: Monday, January 24, 2000 16:06
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Lose Permissions


Greetings,

Once in a while I get a call from someone who is updating a record but
receives an error telling them they don't have write access to the field. I
go in and remove their group from the permissions, and add them again, and
everything works again. Anyone see this?

Thanks,


Rick Ponzo
Senior System Administrator
Litton/PRC
SPAWAR Technical Information Center
619-524-3535
ponzo@spawar.navy.mil


To Unsubscribe send e-mail to:
body of text is: unsubscribe arslist


To Unsubscribe send e-mail to:
body of text is: unsubscribe arslist

WOW am I misreading this ... you have 53,000 users.. ???
You Are The Man...

-----Original Message-----
From: strauss [mailto:strauss@REMEDY.ACS.UNT.EDU]
Sent: Monday, January 24, 2000 4:37 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Lose Permissions


I see it a LOT now with Help Desk 4.0, almost never before with Help Desk
3.0, and I DO use the HD4 SHRCFG control panels to do the updating. Could
be because I used to have only 350 records in my User table in HD3, and now
it's over 53,000 in HD4 since we implemented end-user access.
Christopher Strauss, MSLS
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/

-----Original Message-----
From: Rick Ponzo [mailto:list@HELP.SPAWAR.NAVY.MIL]
Sent: Monday, January 24, 2000 3:06 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Lose Permissions


Greetings,

Once in a while I get a call from someone who is updating a record but
receives an error telling them they don't have write access to the field. I
go in and remove their group from the permissions, and add them again, and
everything works again. Anyone see this?

Thanks,


Rick Ponzo
Senior System Administrator
Litton/PRC
SPAWAR Technical Information Center
619-524-3535
ponzo@spawar.navy.mil


To Unsubscribe send e-mail to:
body of text is: unsubscribe arslist

Phil Boucher

-----Original Message-----
From: Rick Ponzo [mailto:list@HELP.SPAWAR.NAVY.MIL]
Sent: Monday, January 24, 2000 4:06 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Lose Permissions


Greetings,

Once in a while I get a call from someone who is updating a record but receives an error telling them they don't have write access to the field. I go in and remove their group from the permissions, and add them again, and everything works again. Anyone see this?

Thanks,


Rick Ponzo
Senior System Administrator
Litton/PRC
SPAWAR Technical Information Center
619-524-3535
ponzo@spawar.navy.mil

For my users, closing and reopening the User Tool seems to fix the problem (at least temporarily).

I'd be interested to hear if anyone else has reported it to Remedy.

Regina Bogle
regina.bogle@crackerbarrel.com

-----Original Message-----
From: Rick Ponzo [mailto:list@HELP.SPAWAR.NAVY.MIL]
Sent: Monday, January 24, 2000 3:06 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Lose Permissions


Greetings,

Once in a while I get a call from someone who is updating a record but receives an error telling them they don't have write access to the field. I go in and remove their group from the permissions, and add them again, and everything works again. Anyone see this?

Thanks,


Rick Ponzo
Senior System Administrator
Litton/PRC
SPAWAR Technical Information Center
619-524-3535
ponzo@spawar.navy.mil

generally warrant. I'm not an Oracle person (yet), but it seems to me that
if bouncing the client app clears the problem, the cause might be a
corruption in the cache - either at the sending end (client), or the
receiving end (server). Since the problem is specific to Oracle, could it
also be what Remedy believes to be a DBMS-enforced timeout of some kind?

Rick Cook
ISS Remedy Consultant
AT&T Wireless Services
425-580-8139

> -----Original Message-----
> From: Zandi Patrick S TSgt AFRL/IFOSS [SMTP:Patrick.Zandi@RL.AF.MIL]
> Sent: Monday, January 24, 2000 1:58 PM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Re: Lose Permissions
>
> I have this issue right now.. and it is getting worse Slowly...
> I have the customer log in and out and all is fine..
> But I do nothing.. Which is Very Irratating...
> I am hoping the 4.0.3 Patch 863 is going to fix this...
> But we will see...
> If anyone fixed it .. then I would love to find out how...
> Oracle 7.3.4 ARS 4.0.2, no patch.. Solaris. Sun. :-)
>
> -----Original Message-----
> From: Hensley Terrence [mailto:Hensley_Terrence@PRC.COM]
> Sent: Monday, January 24, 2000 4:19 PM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Re: Lose Permissions
>
>
> Sur nough!. Yes it has seemed to resolve some of my problems on occasion,
> though not always.
> Just make sure the circumstances are consistent, that is changes were made
> exactly the same way under the same circumstances. Sometimes workflow
> dictates when permissions apply. Of course if you created the workflow
> you
> will probably know the possibility of that happening.
>
> In case you are wondering, we are using Oracle 8.05 at present. Now that
> I
> think of it this has only occurred once in about a year now for this
> version. I think I saw it twice in Oracle 7.3.4 over a 1 year period.
>
> Terrence J Hensley
> Litton/PRC - SETA_EAMS
> 703-553-3522
>
>
>
> -----Original Message-----
> From: Rick Ponzo [mailto:list@HELP.SPAWAR.NAVY.MIL]
> Sent: Monday, January 24, 2000 16:06
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Lose Permissions
>
>
> Greetings,
>
> Once in a while I get a call from someone who is updating a record but
> receives an error telling them they don't have write access to the field.
> I
> go in and remove their group from the permissions, and add them again, and
> everything works again. Anyone see this?
>
> Thanks,
>
>
> Rick Ponzo
> Senior System Administrator
> Litton/PRC
> SPAWAR Technical Information Center
> 619-524-3535
> ponzo@spawar.navy.mil
>
>
> To Unsubscribe send e-mail to:
> body of text is: unsubscribe arslist
>
>
> To Unsubscribe send e-mail to:
> body of text is: unsubscribe arslist


To Unsubscribe send e-mail to:
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Not sure if this is relevant, but we have found (with the 4.0.2 User Tool) that
Windows date formats play a role in some permissions issues.

Our users, if they get perms errors, almost always get them on date fields.
Changing the date format to English (US), with a short date format of dd-mmm-yy,
fixes the problem. (Which would be fine if we were *in* the US!!!)

Hoping 4.0.3 User Tool and 4.0.3 server will help with this.

jason






"Zandi Patrick S TSgt AFRL/IFOSS" on 25/01/2000
07:57:39 AM

Please respond to "Action Request System discussion list(ARSList)"


To: ARSLIST@LISTSERV.VISTAIT.COM
cc: (bcc: Jason Pearse/Sydney/KAZ/AU)
Subject: Re: Lose Permissions



I have this issue right now.. and it is getting worse Slowly...
I have the customer log in and out and all is fine..
But I do nothing.. Which is Very Irratating...
I am hoping the 4.0.3 Patch 863 is going to fix this...
But we will see...
If anyone fixed it .. then I would love to find out how...
Oracle 7.3.4 ARS 4.0.2, no patch.. Solaris. Sun. :-)

-----Original Message-----
From: Hensley Terrence [mailto:Hensley_Terrence@PRC.COM]
Sent: Monday, January 24, 2000 4:19 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Lose Permissions


Sur nough!. Yes it has seemed to resolve some of my problems on occasion,
though not always.
Just make sure the circumstances are consistent, that is changes were made
exactly the same way under the same circumstances. Sometimes workflow
dictates when permissions apply. Of course if you created the workflow you
will probably know the possibility of that happening.

In case you are wondering, we are using Oracle 8.05 at present. Now that I
think of it this has only occurred once in about a year now for this
version. I think I saw it twice in Oracle 7.3.4 over a 1 year period.

Terrence J Hensley
Litton/PRC - SETA_EAMS
703-553-3522



-----Original Message-----
From: Rick Ponzo [mailto:list@HELP.SPAWAR.NAVY.MIL]
Sent: Monday, January 24, 2000 16:06
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Lose Permissions


Greetings,

Once in a while I get a call from someone who is updating a record but
receives an error telling them they don't have write access to the field. I
go in and remove their group from the permissions, and add them again, and
everything works again. Anyone see this?

Thanks,


Rick Ponzo
Senior System Administrator
Litton/PRC
SPAWAR Technical Information Center
619-524-3535
ponzo@spawar.navy.mil


To Unsubscribe send e-mail to:
body of text is: unsubscribe arslist


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We had this problem when we upgraded to Version 4.0. We were using patch
822 when we upgraded. To fix the problem, we went to patch 850 and the
issue seemed to be resolved.

Joe Esdale
CareTech Solutions

-----Original Message-----
From: Rick Ponzo [mailto:list@HELP.SPAWAR.NAVY.MIL]
Sent: Monday, January 24, 2000 4:06 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Lose Permissions


Greetings,

Once in a while I get a call from someone who is updating a record but
receives an error telling them they don't have write access to the field. I
go in and remove their group from the permissions, and add them again, and
everything works again. Anyone see this?

Thanks,


Rick Ponzo
Senior System Administrator
Litton/PRC
SPAWAR Technical Information Center
619-524-3535
ponzo@spawar.navy.mil


To Unsubscribe send e-mail to:
body of text is: unsubscribe arslist