I'm so happy to see that I'm not the only one having all sorts of problems.
For the permissions, what I did is a sub routine that runs regularly. That
routine just purge the USER cache and GROUP cache. It works pretty well. I
haven't had that problem since I've done that.
The command lines are: arreload -a -p -d -f -s
-u User
arreload -a -p -d -f
-s -g Group

This will purge both permissions cache and reload it with the corrected
value.


Hope this helps

Pascale
***************************************
Pascale Boyer
Programmer Analyst Tel: (514) 341-6780 x4499
CAE electronic ltee email:boyerp@cae.ca

Department 70 - Computer Support Services


To Unsubscribe send e-mail to:
body of text is: unsubscribe arslist

probably don't see it often due to fact that are system is shutdown every
night for backups - Database and Operating system. That would certainly
explain our infrequent occurrence of the problem.

I wonder if some kind of tuning might help! Any thoughts!

Terrence J Hensley
Litton/PRC - SETA_EAMS
703-553-3522

-----Original Message-----
From: Pascale Boyer [mailto:boyerp@CAE.CA]
Sent: Tuesday, January 25, 2000 08:40
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Lose Permissions


Hi all,
I'm so happy to see that I'm not the only one having all sorts of problems.
For the permissions, what I did is a sub routine that runs regularly. That
routine just purge the USER cache and GROUP cache. It works pretty well. I
haven't had that problem since I've done that.
The command lines are: arreload -a -p -d -f -s
-u User
arreload -a -p -d -f
-s -g Group

This will purge both permissions cache and reload it with the corrected
value.


Hope this helps

Pascale
***************************************
Pascale Boyer
Programmer Analyst Tel: (514) 341-6780 x4499
CAE electronic ltee email:boyerp@cae.ca

Department 70 - Computer Support Services


To Unsubscribe send e-mail to:
body of text is: unsubscribe arslist


To Unsubscribe send e-mail to:
body of text is: unsubscribe arslist

I'm experiencing this problem on an NT system with SQL 6.5, ARS 4.0.3.

Rick
----- Original Message -----
From: Cook, Rick
To:
Sent: Monday, January 24, 2000 2:33 PM
Subject: Re: Lose Permissions


> Been following this thread with more interest than an Oracle problem would
> generally warrant. I'm not an Oracle person (yet), but it seems to me
that
> if bouncing the client app clears the problem, the cause might be a
> corruption in the cache - either at the sending end (client), or the
> receiving end (server). Since the problem is specific to Oracle, could it
> also be what Remedy believes to be a DBMS-enforced timeout of some kind?
>
> Rick Cook
> ISS Remedy Consultant
> AT&T Wireless Services
> 425-580-8139
>
> > -----Original Message-----
> > From: Zandi Patrick S TSgt AFRL/IFOSS [SMTP:Patrick.Zandi@RL.AF.MIL]
> > Sent: Monday, January 24, 2000 1:58 PM
> > To: ARSLIST@LISTSERV.VISTAIT.COM
> > Subject: Re: Lose Permissions
> >
> > I have this issue right now.. and it is getting worse Slowly...
> > I have the customer log in and out and all is fine..
> > But I do nothing.. Which is Very Irratating...
> > I am hoping the 4.0.3 Patch 863 is going to fix this...
> > But we will see...
> > If anyone fixed it .. then I would love to find out how...
> > Oracle 7.3.4 ARS 4.0.2, no patch.. Solaris. Sun. :-)
> >
> > -----Original Message-----
> > From: Hensley Terrence [mailto:Hensley_Terrence@PRC.COM]
> > Sent: Monday, January 24, 2000 4:19 PM
> > To: ARSLIST@LISTSERV.VISTAIT.COM
> > Subject: Re: Lose Permissions
> >
> >
> > Sur nough!. Yes it has seemed to resolve some of my problems on
occasion,
> > though not always.
> > Just make sure the circumstances are consistent, that is changes were
made
> > exactly the same way under the same circumstances. Sometimes workflow
> > dictates when permissions apply. Of course if you created the workflow
> > you
> > will probably know the possibility of that happening.
> >
> > In case you are wondering, we are using Oracle 8.05 at present. Now
that
> > I
> > think of it this has only occurred once in about a year now for this
> > version. I think I saw it twice in Oracle 7.3.4 over a 1 year period.
> >
> > Terrence J Hensley
> > Litton/PRC - SETA_EAMS
> > 703-553-3522
> >
> >
> >
> > -----Original Message-----
> > From: Rick Ponzo [mailto:list@HELP.SPAWAR.NAVY.MIL]
> > Sent: Monday, January 24, 2000 16:06
> > To: ARSLIST@LISTSERV.VISTAIT.COM
> > Subject: Lose Permissions
> >
> >
> > Greetings,
> >
> > Once in a while I get a call from someone who is updating a record but
> > receives an error telling them they don't have write access to the
field.
> > I
> > go in and remove their group from the permissions, and add them again,
and
> > everything works again. Anyone see this?
> >
> > Thanks,
> >
> >
> > Rick Ponzo
> > Senior System Administrator
> > Litton/PRC
> > SPAWAR Technical Information Center
> > 619-524-3535
> > ponzo@spawar.navy.mil
> >
> >
> > To Unsubscribe send e-mail to:
> > body of text is: unsubscribe arslist
> >
> >
> > To Unsubscribe send e-mail to:
> > body of text is: unsubscribe arslist
>
>
> To Unsubscribe send e-mail to:
> body of text is: unsubscribe arslist


To Unsubscribe send e-mail to:
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I don't have too many date fields, which is probably why I haven't seen the
problem there.

Rick
----- Original Message -----
From:
To:
Sent: Monday, January 24, 2000 4:15 PM
Subject: Re: Lose Permissions


> Hi all
>
> Not sure if this is relevant, but we have found (with the 4.0.2 User Tool)
that
> Windows date formats play a role in some permissions issues.
>
> Our users, if they get perms errors, almost always get them on date
fields.
> Changing the date format to English (US), with a short date format of
dd-mmm-yy,
> fixes the problem. (Which would be fine if we were *in* the US!!!)
>
> Hoping 4.0.3 User Tool and 4.0.3 server will help with this.
>
> jason
>
>
>
>
>
>
> "Zandi Patrick S TSgt AFRL/IFOSS" on 25/01/2000
> 07:57:39 AM
>
> Please respond to "Action Request System discussion list(ARSList)"
>
>
> To: ARSLIST@LISTSERV.VISTAIT.COM
> cc: (bcc: Jason Pearse/Sydney/KAZ/AU)
> Subject: Re: Lose Permissions
>
>
>
> I have this issue right now.. and it is getting worse Slowly...
> I have the customer log in and out and all is fine..
> But I do nothing.. Which is Very Irratating...
> I am hoping the 4.0.3 Patch 863 is going to fix this...
> But we will see...
> If anyone fixed it .. then I would love to find out how...
> Oracle 7.3.4 ARS 4.0.2, no patch.. Solaris. Sun. :-)
>
> -----Original Message-----
> From: Hensley Terrence [mailto:Hensley_Terrence@PRC.COM]
> Sent: Monday, January 24, 2000 4:19 PM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Re: Lose Permissions
>
>
> Sur nough!. Yes it has seemed to resolve some of my problems on occasion,
> though not always.
> Just make sure the circumstances are consistent, that is changes were made
> exactly the same way under the same circumstances. Sometimes workflow
> dictates when permissions apply. Of course if you created the workflow
you
> will probably know the possibility of that happening.
>
> In case you are wondering, we are using Oracle 8.05 at present. Now that
I
> think of it this has only occurred once in about a year now for this
> version. I think I saw it twice in Oracle 7.3.4 over a 1 year period.
>
> Terrence J Hensley
> Litton/PRC - SETA_EAMS
> 703-553-3522
>
>
>
> -----Original Message-----
> From: Rick Ponzo [mailto:list@HELP.SPAWAR.NAVY.MIL]
> Sent: Monday, January 24, 2000 16:06
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Lose Permissions
>
>
> Greetings,
>
> Once in a while I get a call from someone who is updating a record but
> receives an error telling them they don't have write access to the field.
I
> go in and remove their group from the permissions, and add them again, and
> everything works again. Anyone see this?
>
> Thanks,
>
>
> Rick Ponzo
> Senior System Administrator
> Litton/PRC
> SPAWAR Technical Information Center
> 619-524-3535
> ponzo@spawar.navy.mil
>
>
> To Unsubscribe send e-mail to:
> body of text is: unsubscribe arslist
>
>
> To Unsubscribe send e-mail to:
> body of text is: unsubscribe arslist
>
>
> To Unsubscribe send e-mail to:
> body of text is: unsubscribe arslist


To Unsubscribe send e-mail to:
body of text is: unsubscribe arslist

----- Original Message -----
From: Pascale Boyer
To:
Sent: Tuesday, January 25, 2000 5:39 AM
Subject: Re: Lose Permissions


> Hi all,
> I'm so happy to see that I'm not the only one having all sorts of
problems.
> For the permissions, what I did is a sub routine that runs regularly. That
> routine just purge the USER cache and GROUP cache. It works pretty well. I
> haven't had that problem since I've done that.
> The command lines are: arreload -a -p -d -f -s
> -u User
> arreload -a -p
-d -f
> -s -g Group
>
> This will purge both permissions cache and reload it with the corrected
> value.
>
>
> Hope this helps
>
> Pascale
> ***************************************
> Pascale Boyer
> Programmer Analyst Tel: (514) 341-6780 x4499
> CAE electronic ltee email:boyerp@cae.ca
>
> Department 70 - Computer Support Services
>
>
> To Unsubscribe send e-mail to:
> body of text is: unsubscribe arslist


To Unsubscribe send e-mail to:
body of text is: unsubscribe arslist

I stopped ARSystem cache, and started it.. in the past.. No
Difference..
so this is not it.. But it might be the user cache.. and there privileges...
and I did not bounce the client,., just logged back in ..

-----Original Message-----
From: Cook, Rick [mailto:rick.cook@ATTWS.COM]
Sent: Monday, January 24, 2000 5:33 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Lose Permissions


Been following this thread with more interest than an Oracle problem would
generally warrant. I'm not an Oracle person (yet), but it seems to me that
if bouncing the client app clears the problem, the cause might be a
corruption in the cache - either at the sending end (client), or the
receiving end (server). Since the problem is specific to Oracle, could it
also be what Remedy believes to be a DBMS-enforced timeout of some kind?

Rick Cook
ISS Remedy Consultant
AT&T Wireless Services
425-580-8139

> -----Original Message-----
> From: Zandi Patrick S TSgt AFRL/IFOSS [SMTP:Patrick.Zandi@RL.AF.MIL]
> Sent: Monday, January 24, 2000 1:58 PM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Re: Lose Permissions
>
> I have this issue right now.. and it is getting worse Slowly...
> I have the customer log in and out and all is fine..
> But I do nothing.. Which is Very Irratating...
> I am hoping the 4.0.3 Patch 863 is going to fix this...
> But we will see...
> If anyone fixed it .. then I would love to find out how...
> Oracle 7.3.4 ARS 4.0.2, no patch.. Solaris. Sun. :-)
>
> -----Original Message-----
> From: Hensley Terrence [mailto:Hensley_Terrence@PRC.COM]
> Sent: Monday, January 24, 2000 4:19 PM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Re: Lose Permissions
>
>
> Sur nough!. Yes it has seemed to resolve some of my problems on occasion,
> though not always.
> Just make sure the circumstances are consistent, that is changes were made
> exactly the same way under the same circumstances. Sometimes workflow
> dictates when permissions apply. Of course if you created the workflow
> you
> will probably know the possibility of that happening.
>
> In case you are wondering, we are using Oracle 8.05 at present. Now that
> I
> think of it this has only occurred once in about a year now for this
> version. I think I saw it twice in Oracle 7.3.4 over a 1 year period.
>
> Terrence J Hensley
> Litton/PRC - SETA_EAMS
> 703-553-3522
>
>
>
> -----Original Message-----
> From: Rick Ponzo [mailto:list@HELP.SPAWAR.NAVY.MIL]
> Sent: Monday, January 24, 2000 16:06
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Lose Permissions
>
>
> Greetings,
>
> Once in a while I get a call from someone who is updating a record but
> receives an error telling them they don't have write access to the field.
> I
> go in and remove their group from the permissions, and add them again, and
> everything works again. Anyone see this?
>
> Thanks,
>
>
> Rick Ponzo
> Senior System Administrator
> Litton/PRC
> SPAWAR Technical Information Center
> 619-524-3535
> ponzo@spawar.navy.mil
>
>
> To Unsubscribe send e-mail to:
> body of text is: unsubscribe arslist
>
>
> To Unsubscribe send e-mail to:
> body of text is: unsubscribe arslist


To Unsubscribe send e-mail to:
body of text is: unsubscribe arslist


To Unsubscribe send e-mail to:
body of text is: unsubscribe arslist

this problem intermittently on versions 3.2 and 4.02 (unpatched). I don't
think I've ever seen it on a date field though, usually it's character
fields. At first I used to run around checking the permissions when a
user experienced this phenomenon but now I just tell them to log in again
and that always works. Remedy can no longer say no one else has reported
the problem!

- Janet

At 06:37 AM 1/25/2000 -0800, you wrote:
>Hey Rick,
>I'm experiencing this problem on an NT system with SQL 6.5, ARS 4.0.3.
>
>Rick
>----- Original Message -----
>From: Cook, Rick
>To:
>Sent: Monday, January 24, 2000 2:33 PM
>Subject: Re: Lose Permissions
>
>
>> Been following this thread with more interest than an Oracle problem would
>> generally warrant. I'm not an Oracle person (yet), but it seems to me
>that
>> if bouncing the client app clears the problem, the cause might be a
>> corruption in the cache - either at the sending end (client), or the
>> receiving end (server). Since the problem is specific to Oracle, could it
>> also be what Remedy believes to be a DBMS-enforced timeout of some kind?
>>
>> Rick Cook
>> ISS Remedy Consultant
>> AT&T Wireless Services
>> 425-580-8139
>>
>> > -----Original Message-----
>> > From: Zandi Patrick S TSgt AFRL/IFOSS [SMTP:Patrick.Zandi@RL.AF.MIL]
>> > Sent: Monday, January 24, 2000 1:58 PM
>> > To: ARSLIST@LISTSERV.VISTAIT.COM
>> > Subject: Re: Lose Permissions
>> >
>> > I have this issue right now.. and it is getting worse Slowly...
>> > I have the customer log in and out and all is fine..
>> > But I do nothing.. Which is Very Irratating...
>> > I am hoping the 4.0.3 Patch 863 is going to fix this...
>> > But we will see...
>> > If anyone fixed it .. then I would love to find out how...
>> > Oracle 7.3.4 ARS 4.0.2, no patch.. Solaris. Sun. :-)
>> >
>> > -----Original Message-----
>> > From: Hensley Terrence [mailto:Hensley_Terrence@PRC.COM]
>> > Sent: Monday, January 24, 2000 4:19 PM
>> > To: ARSLIST@LISTSERV.VISTAIT.COM
>> > Subject: Re: Lose Permissions
>> >
>> >
>> > Sur nough!. Yes it has seemed to resolve some of my problems on
>occasion,
>> > though not always.
>> > Just make sure the circumstances are consistent, that is changes were
>made
>> > exactly the same way under the same circumstances. Sometimes workflow
>> > dictates when permissions apply. Of course if you created the workflow
>> > you
>> > will probably know the possibility of that happening.
>> >
>> > In case you are wondering, we are using Oracle 8.05 at present. Now
>that
>> > I
>> > think of it this has only occurred once in about a year now for this
>> > version. I think I saw it twice in Oracle 7.3.4 over a 1 year period.
>> >
>> > Terrence J Hensley
>> > Litton/PRC - SETA_EAMS
>> > 703-553-3522
>> >
>> >
>> >
>> > -----Original Message-----
>> > From: Rick Ponzo [mailto:list@HELP.SPAWAR.NAVY.MIL]
>> > Sent: Monday, January 24, 2000 16:06
>> > To: ARSLIST@LISTSERV.VISTAIT.COM
>> > Subject: Lose Permissions
>> >
>> >
>> > Greetings,
>> >
>> > Once in a while I get a call from someone who is updating a record but
>> > receives an error telling them they don't have write access to the
>field.
>> > I
>> > go in and remove their group from the permissions, and add them again,
>and
>> > everything works again. Anyone see this?
>> >
>> > Thanks,
>> >
>> >
>> > Rick Ponzo
>> > Senior System Administrator
>> > Litton/PRC
>> > SPAWAR Technical Information Center
>> > 619-524-3535
>> > ponzo@spawar.navy.mil
>> >
>> >
>> > To Unsubscribe send e-mail to:
>> > body of text is: unsubscribe arslist
>> >
>> >
>> > To Unsubscribe send e-mail to:
>> > body of text is: unsubscribe arslist
>>
>>
>> To Unsubscribe send e-mail to:
>> body of text is: unsubscribe arslist
>
>
>To Unsubscribe send e-mail to:
>body of text is: unsubscribe arslist
>
Janet Anker x6050
Computing Services Department
The Jackson Laboratory


To Unsubscribe send e-mail to:
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I too have had problems with permissions. I just found out the if the error
messsage contains just the field number the problem is on another form; if
it contains the field number and NAME the problem is on the active window.

PHIL

-----Original Message-----
From: Zandi Patrick S TSgt AFRL/IFOSS [mailto:Patrick.Zandi@RL.AF.MIL]
Sent: Tuesday, January 25, 2000 10:45 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Lose Permissions


Just to tell you all
I stopped ARSystem cache, and started it.. in the past.. No
Difference..
so this is not it.. But it might be the user cache.. and there privileges...
and I did not bounce the client,., just logged back in ..

-----Original Message-----
From: Cook, Rick [mailto:rick.cook@ATTWS.COM]
Sent: Monday, January 24, 2000 5:33 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Lose Permissions


Been following this thread with more interest than an Oracle problem would
generally warrant. I'm not an Oracle person (yet), but it seems to me that
if bouncing the client app clears the problem, the cause might be a
corruption in the cache - either at the sending end (client), or the
receiving end (server). Since the problem is specific to Oracle, could it
also be what Remedy believes to be a DBMS-enforced timeout of some kind?

Rick Cook
ISS Remedy Consultant
AT&T Wireless Services
425-580-8139

> -----Original Message-----
> From: Zandi Patrick S TSgt AFRL/IFOSS [SMTP:Patrick.Zandi@RL.AF.MIL]
> Sent: Monday, January 24, 2000 1:58 PM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Re: Lose Permissions
>
> I have this issue right now.. and it is getting worse Slowly...
> I have the customer log in and out and all is fine..
> But I do nothing.. Which is Very Irratating...
> I am hoping the 4.0.3 Patch 863 is going to fix this...
> But we will see...
> If anyone fixed it .. then I would love to find out how...
> Oracle 7.3.4 ARS 4.0.2, no patch.. Solaris. Sun. :-)
>
> -----Original Message-----
> From: Hensley Terrence [mailto:Hensley_Terrence@PRC.COM]
> Sent: Monday, January 24, 2000 4:19 PM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Re: Lose Permissions
>
>
> Sur nough!. Yes it has seemed to resolve some of my problems on occasion,
> though not always.
> Just make sure the circumstances are consistent, that is changes were made
> exactly the same way under the same circumstances. Sometimes workflow
> dictates when permissions apply. Of course if you created the workflow
> you
> will probably know the possibility of that happening.
>
> In case you are wondering, we are using Oracle 8.05 at present. Now that
> I
> think of it this has only occurred once in about a year now for this
> version. I think I saw it twice in Oracle 7.3.4 over a 1 year period.
>
> Terrence J Hensley
> Litton/PRC - SETA_EAMS
> 703-553-3522
>
>
>
> -----Original Message-----
> From: Rick Ponzo [mailto:list@HELP.SPAWAR.NAVY.MIL]
> Sent: Monday, January 24, 2000 16:06
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Lose Permissions
>
>
> Greetings,
>
> Once in a while I get a call from someone who is updating a record but
> receives an error telling them they don't have write access to the field.
> I
> go in and remove their group from the permissions, and add them again, and
> everything works again. Anyone see this?
>
> Thanks,
>
>
> Rick Ponzo
> Senior System Administrator
> Litton/PRC
> SPAWAR Technical Information Center
> 619-524-3535
> ponzo@spawar.navy.mil
>
>
> To Unsubscribe send e-mail to:
> body of text is: unsubscribe arslist
>
>
> To Unsubscribe send e-mail to:
> body of text is: unsubscribe arslist


To Unsubscribe send e-mail to:
body of text is: unsubscribe arslist


To Unsubscribe send e-mail to:
body of text is: unsubscribe arslist


To Unsubscribe send e-mail to:
body of text is: unsubscribe arslist

However I am thinkin the following in a Escalation is my answer
every
morning at 0600 run the job.. see how that goes..
AND Give Thanks to Pascale

-----SEE BELOW ---- ><><><><><><><><><><><><><><><><><><><><><><><><>
Hi all,
I'm so happy to see that I'm not the only one having all sorts of problems.
For the permissions, what I did is a sub routine that runs regularly. That
routine just purge the USER cache and GROUP cache. It works pretty well. I
haven't had that problem since I've done that.
The command lines are: arreload -a -p -d -f -s
-u User
arreload -a -p -d -f
-s -g Group

This will purge both permissions cache and reload it with the corrected
value.
Hope this helps

Pascale
***************************************
Pascale Boyer
Programmer Analyst Tel: (514) 341-6780 x4499

><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><>
-----Original Message-----
From: Phil Boucher [mailto:pboucher@INTRASYSTEMS.COM]
Sent: Tuesday, January 25, 2000 12:24 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Lose Permissions


Zandi,
I too have had problems with permissions. I just found out the if the error
messsage contains just the field number the problem is on another form; if
it contains the field number and NAME the problem is on the active window.

PHIL

-----Original Message-----
From: Zandi Patrick S TSgt AFRL/IFOSS [mailto:Patrick.Zandi@RL.AF.MIL]
Sent: Tuesday, January 25, 2000 10:45 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Lose Permissions


Just to tell you all
I stopped ARSystem cache, and started it.. in the past.. No
Difference..
so this is not it.. But it might be the user cache.. and there privileges...
and I did not bounce the client,., just logged back in ..

-----Original Message-----
From: Cook, Rick [mailto:rick.cook@ATTWS.COM]
Sent: Monday, January 24, 2000 5:33 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Lose Permissions


Been following this thread with more interest than an Oracle problem would
generally warrant. I'm not an Oracle person (yet), but it seems to me that
if bouncing the client app clears the problem, the cause might be a
corruption in the cache - either at the sending end (client), or the
receiving end (server). Since the problem is specific to Oracle, could it
also be what Remedy believes to be a DBMS-enforced timeout of some kind?

Rick Cook
ISS Remedy Consultant
AT&T Wireless Services
425-580-8139

> -----Original Message-----
> From: Zandi Patrick S TSgt AFRL/IFOSS [SMTP:Patrick.Zandi@RL.AF.MIL]
> Sent: Monday, January 24, 2000 1:58 PM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Re: Lose Permissions
>
> I have this issue right now.. and it is getting worse Slowly...
> I have the customer log in and out and all is fine..
> But I do nothing.. Which is Very Irratating...
> I am hoping the 4.0.3 Patch 863 is going to fix this...
> But we will see...
> If anyone fixed it .. then I would love to find out how...
> Oracle 7.3.4 ARS 4.0.2, no patch.. Solaris. Sun. :-)
>
> -----Original Message-----
> From: Hensley Terrence [mailto:Hensley_Terrence@PRC.COM]
> Sent: Monday, January 24, 2000 4:19 PM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Re: Lose Permissions
>
>
> Sur nough!. Yes it has seemed to resolve some of my problems on occasion,
> though not always.
> Just make sure the circumstances are consistent, that is changes were made
> exactly the same way under the same circumstances. Sometimes workflow
> dictates when permissions apply. Of course if you created the workflow
> you
> will probably know the possibility of that happening.
>
> In case you are wondering, we are using Oracle 8.05 at present. Now that
> I
> think of it this has only occurred once in about a year now for this
> version. I think I saw it twice in Oracle 7.3.4 over a 1 year period.
>
> Terrence J Hensley
> Litton/PRC - SETA_EAMS
> 703-553-3522
>
>
>
> -----Original Message-----
> From: Rick Ponzo [mailto:list@HELP.SPAWAR.NAVY.MIL]
> Sent: Monday, January 24, 2000 16:06
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Lose Permissions
>
>
> Greetings,
>
> Once in a while I get a call from someone who is updating a record but
> receives an error telling them they don't have write access to the field.
> I
> go in and remove their group from the permissions, and add them again, and
> everything works again. Anyone see this?
>
> Thanks,
>
>
> Rick Ponzo
> Senior System Administrator
> Litton/PRC
> SPAWAR Technical Information Center
> 619-524-3535
> ponzo@spawar.navy.mil
>
>
> To Unsubscribe send e-mail to:
> body of text is: unsubscribe arslist
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>
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and see this all the time. We thought it was just us since we have
just started using HelpDesk 4.0. Let me know if you ever get an
answer from Remedy.

Rosie

>>> Zandi Patrick S TSgt AFRL/IFOSS 01/25/00 10:45AM >>>
Just to tell you all
I stopped ARSystem cache, and started it.. in the past.. No
Difference..
so this is not it.. But it might be the user cache.. and there privileges...
and I did not bounce the client,., just logged back in ..

-----Original Message-----
From: Cook, Rick [mailto:rick.cook@ATTWS.COM]
Sent: Monday, January 24, 2000 5:33 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Lose Permissions


Been following this thread with more interest than an Oracle problem would
generally warrant. I'm not an Oracle person (yet), but it seems to me that
if bouncing the client app clears the problem, the cause might be a
corruption in the cache - either at the sending end (client), or the
receiving end (server). Since the problem is specific to Oracle, could it
also be what Remedy believes to be a DBMS-enforced timeout of some kind?

Rick Cook
ISS Remedy Consultant
AT&T Wireless Services
425-580-8139

> -----Original Message-----
> From: Zandi Patrick S TSgt AFRL/IFOSS [SMTP:Patrick.Zandi@RL.AF.MIL]
> Sent: Monday, January 24, 2000 1:58 PM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Re: Lose Permissions
>
> I have this issue right now.. and it is getting worse Slowly...
> I have the customer log in and out and all is fine..
> But I do nothing.. Which is Very Irratating...
> I am hoping the 4.0.3 Patch 863 is going to fix this...
> But we will see...
> If anyone fixed it .. then I would love to find out how...
> Oracle 7.3.4 ARS 4.0.2, no patch.. Solaris. Sun. :-)
>
> -----Original Message-----
> From: Hensley Terrence [mailto:Hensley_Terrence@PRC.COM]
> Sent: Monday, January 24, 2000 4:19 PM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Re: Lose Permissions
>
>
> Sur nough!. Yes it has seemed to resolve some of my problems on occasion,
> though not always.
> Just make sure the circumstances are consistent, that is changes were made
> exactly the same way under the same circumstances. Sometimes workflow
> dictates when permissions apply. Of course if you created the workflow
> you
> will probably know the possibility of that happening.
>
> In case you are wondering, we are using Oracle 8.05 at present. Now that
> I
> think of it this has only occurred once in about a year now for this
> version. I think I saw it twice in Oracle 7.3.4 over a 1 year period.
>
> Terrence J Hensley
> Litton/PRC - SETA_EAMS
> 703-553-3522
>
>
>
> -----Original Message-----
> From: Rick Ponzo [mailto:list@HELP.SPAWAR.NAVY.MIL]
> Sent: Monday, January 24, 2000 16:06
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Lose Permissions
>
>
> Greetings,
>
> Once in a while I get a call from someone who is updating a record but
> receives an error telling them they don't have write access to the field.
> I
> go in and remove their group from the permissions, and add them again, and
> everything works again. Anyone see this?
>
> Thanks,
>
>
> Rick Ponzo
> Senior System Administrator
> Litton/PRC
> SPAWAR Technical Information Center
> 619-524-3535
> ponzo@spawar.navy.mil
>
>
> To Unsubscribe send e-mail to:
> body of text is: unsubscribe arslist
>
>
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> body of text is: unsubscribe arslist


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