my working hours for the weekend to reflect that we would be responding to
all calls no matter what time of day or night this weekend. Our working
hours were 8:00 - 16:00 - I changed them to a 24 hour period and the filters
calculated.
ars 3.2.1- patch 776
nt 4.0 sp5
hd 3.0
user 3.2.1- patch 817
Oracle 7.3.4
Claire Sanford
Remedy Administrator - Information Systems Division
Memorial Hermann Healthcare System
Phone: 713 448 6035
Fax: 713 448 5848
claire_sanford@mhhs.org
-----Original Message-----
From: Sean Cundiff [mailto:scundiff@SIU.EDU]
Sent: Saturday, January 01, 2000 6:24 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Y2K
Hello to all who survived the 'end of the world' :-)
I received this same error when trying to move a ticket status from Pending
to
Resolved. I found two filters (HPD:HPD-SetAutoCloseTime and
HPD:HPD-CalcHoursToResolve) that were using artime. Both of the $PROCESS$
calls
to artime failed to return values to the appropriate field (nothing was
returned
at all, they received $NULL$ values, causing ARERR 350 in a later
calculation).
The same $PROCESS$ call done on the command line, however, returned the
correct
value.
Also, all email notifications since 1/1/2000 10:00 AM (the time we restarted
AR)
have failed to be sent. Users get the popup screen saying that the
notification
has been sent via email, the AR Server logs show the notification being
sent,
however, the actual sendmail logs show that NOTHING has been sent.
After a few hours of reading through the logs and trying various test cases
and
solutions, I got frustrated and just shut AR down and restarted it. BAM!
Problem solved (hopefully) for both ARERR 350 and the email situation.
Whether
this problem was Y2K related still needs to be determined.
Here's what I did:
- Shutdown AR
- Freed all memory segments and semaphores used by AR (using the unsupported
utility arshrmem)
- Restarted AR
You might want to reenable your filter and follow the above process. Hope
this
helps.
Solaris 2.6
AR Server 3.2.1 patch 689
Oracle 7.3.4
HelpDesk 3.0 - (slightly modified)
AR Client 3.2.1 patch 858
Sean Cundiff
Remedy System Administrator
Southern Illinois University, Carbondale
Carbondale, IL 62901-6633
Phone: (618)453-4029 Fax: (618)453-4152
> Help!
>
> NT 4.0 Server
> AR Server: 3.0.1 Patch 424
> MS SQL 6.5
>
> When submitting tickets, receiving error 350. Divide by zero error.
> Closing newly created tickets. Divide by zero error was told this patch
was
> compliant. Any solutions?
>
> Thanks!
>
> Brian Kluever
> United Wisconsin Services, Inc. - Corporate Information Systems
> Manager - Technology Support Services
> PH: 414.226.2872 FAX: 414.226.2635 PGR: 414.471.8868
> mailto:bkluever@uwsi.com
To Unsubscribe send e-mail to:
body of text is: unsubscribe arslist
To Unsubscribe send e-mail to:
body of text is: unsubscribe arslist
Previous Topic
Index