It was a filter that calculated closed time (running Remedy's calctime.exe).
I was disabled the filter and the modifications/closing of the ticket
completed without error. What ramifications it has down the down, is yet to
be seen.
AR Client: 3.2.1 Patch 702
AR Server: 3.0.1 Patch 424
File Server: NT 4.0 SP5
SQL: MS SQL 6.5
Thanks and a happy New Year to you!!!!
Brian
-----Original Message-----
From: PC Wai [mailto:PC_Wai@ISMBC.COM]
Sent: Saturday, January 01, 2000 1:41 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Y2K
Brain,
I know you must be very busy now. I hope my suggestion doesn't sound too
silly...
1. Turn on the filter log to pin point the broken workflow.
2. You didn't mention your client version. Try with the later 3x client.
i.e.
3.2.1 Patch 858. I don't know it is competable with 3.0.1 or not. You may
also
turn on the Active Link log in 3.2 and up.
3. Upgrade your artime from Remedy support web
I hope you can resolve your problem soon. I am still waiting for the Y2K
rollover in west coast. Good Luck.....
PC
Peter Vogopoulos
on 12/31/99 11:08:40 PM
Please respond to "Action Request System discussion list(ARSList)"
To: ARSLIST@LISTSERV.VISTAIT.COM
cc: (bcc: PC Wai/ISM-BC)
Subject: Re: Y2K
Brian,
You are probably really busy right now...
Just a few suggestion, and if you find the time to write to list then great,
if not, good luck I hope you find your solution.
1) Do you use ARTIME?
2) Does any workflow at all do calculations?
3) Since Remedy patches are well known for introducing more bugs than the
fix (hello, patch 817) and from what I see, ARS 3.0.1 running on NT doesn't
need any patches, maybe you could try reverting to your previous executable
on a test machine (if you have one).
I'll be monitoring the list for some time yet. I'm on until 0800 EST....
grim, I know...
_____________________________________
Peter Vogopoulos
Conseiller, Remedy Developer
LE GROUPE CGI
Tel: (514) 356-1611 x2015
mailto:Peter.V@cgi.ca
http://www.cgi.ca
>-----Original Message-----
>From: Action Request System discussion list(ARSList)
>[mailto:ARSLIST@LISTSERV.VISTAIT.COM]On Behalf Of Kluever, Brian
>Sent: January 1, 2000 1:33 AM
>To: ARSLIST@LISTSERV.VISTAIT.COM
>Subject: Y2K
>
>
>Help!
>
>NT 4.0 Server
>AR Server: 3.0.1 Patch 424
>MS SQL 6.5
>
>When submitting tickets, receiving error 350. Divide by zero error.
>Closing newly created tickets. Divide by zero error was told this patch was
>compliant. Any solutions?
>
>Thanks!
>
>Brian Kluever
>United Wisconsin Services, Inc. - Corporate Information Systems
>Manager - Technology Support Services
>PH: 414.226.2872 FAX: 414.226.2635 PGR: 414.471.8868
>mailto:bkluever@uwsi.com
>
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