It's now past midday in New Zealand, and everything is still working
(including the eftpos). We've checked all our 24x7 customers and nothing
Remedy related has emerged.

Happy New Year

John

> John Angwin
>
> Workflow Solutions Ltd
> * Phone +64 4 385 2885
> * Fax +64 4 385 2911
> * E-Mail mailto:john@workflow.co.nz
> * Web http://www.workflow.co.nz
>
>


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What version and platform are you on?
Michelle




John Angwin on 12/31/99 17:28:38

Please respond to "Action Request System discussion list(ARSList)"


To: ARSLIST@LISTSERV.VISTAIT.COM
cc: (bcc: Michelle Lucero/AEPT/ARCO)
Subject: Y2K



Hi tribe,

It's now past midday in New Zealand, and everything is still working
(including the eftpos). We've checked all our 24x7 customers and nothing
Remedy related has emerged.

Happy New Year

John

> John Angwin
>
> Workflow Solutions Ltd
> * Phone +64 4 385 2885
> * Fax +64 4 385 2911
> * E-Mail mailto:john@workflow.co.nz
> * Web http://www.workflow.co.nz
>
>


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All sorts, we're the VAR for this part of the world and have every possible
mix of platforms, dbms's, allied systems, and some of our own products. I'll
be keeping a close eye out over the next few days and I'll sing out if
anything goes crazy. In the meantime the power is on, the aeroplanes are
flying, the phone works, the atms and eftpos are doing their thing, and
there's a lot of champagne in the streets

Cheers

John
> -----Original Message-----
> From: Michelle Lucero [SMTP:MLUCERO@MAIL.ARCO.COM]
> Sent: Saturday, 1 January 2000 12:41
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Re: Y2K
>
> Hi, John:
>
> What version and platform are you on?
> Michelle
>
>
>
>
> John Angwin on 12/31/99 17:28:38
>
> Please respond to "Action Request System discussion list(ARSList)"
>
>
> To: ARSLIST@LISTSERV.VISTAIT.COM
> cc: (bcc: Michelle Lucero/AEPT/ARCO)
> Subject: Y2K
>
>
>
> Hi tribe,
>
> It's now past midday in New Zealand, and everything is still working
> (including the eftpos). We've checked all our 24x7 customers and nothing
> Remedy related has emerged.
>
> Happy New Year
>
> John
>
> > John Angwin
> >
> > Workflow Solutions Ltd
> > * Phone +64 4 385 2885
> > * Fax +64 4 385 2911
> > * E-Mail mailto:john@workflow.co.nz
> > * Web http://www.workflow.co.nz
> >
> >
>
>
> To Unsubscribe send e-mail to:
> body of text is: unsubscribe arslist
>
>
> To Unsubscribe send e-mail to:
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Drink one for me. It's December 31, 1999 at 7:15 PM in Central Texas. I really
do need to go home, just in case I get called. I've been at work for about 13.5
hours.

Thanks,
Michelle




John Angwin on 12/31/99 18:43:54

Please respond to "Action Request System discussion list(ARSList)"


To: ARSLIST@LISTSERV.VISTAIT.COM
cc: (bcc: Michelle Lucero/AEPT/ARCO)
Subject: Re: Y2K



Michelle,

All sorts, we're the VAR for this part of the world and have every possible
mix of platforms, dbms's, allied systems, and some of our own products. I'll
be keeping a close eye out over the next few days and I'll sing out if
anything goes crazy. In the meantime the power is on, the aeroplanes are
flying, the phone works, the atms and eftpos are doing their thing, and
there's a lot of champagne in the streets

Cheers

John
> -----Original Message-----
> From: Michelle Lucero [SMTP:MLUCERO@MAIL.ARCO.COM]
> Sent: Saturday, 1 January 2000 12:41
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Re: Y2K
>
> Hi, John:
>
> What version and platform are you on?
> Michelle
>
>
>
>
> John Angwin on 12/31/99 17:28:38
>
> Please respond to "Action Request System discussion list(ARSList)"
>
>
> To: ARSLIST@LISTSERV.VISTAIT.COM
> cc: (bcc: Michelle Lucero/AEPT/ARCO)
> Subject: Y2K
>
>
>
> Hi tribe,
>
> It's now past midday in New Zealand, and everything is still working
> (including the eftpos). We've checked all our 24x7 customers and nothing
> Remedy related has emerged.
>
> Happy New Year
>
> John
>
> > John Angwin
> >
> > Workflow Solutions Ltd
> > * Phone +64 4 385 2885
> > * Fax +64 4 385 2911
> > * E-Mail mailto:john@workflow.co.nz
> > * Web http://www.workflow.co.nz
> >
> >
>
>
> To Unsubscribe send e-mail to:
> body of text is: unsubscribe arslist
>
>
> To Unsubscribe send e-mail to:
> body of text is: unsubscribe arslist


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Just to let you know that all appears okay here in the UK.

We are running V3.2.1 patch 689 Server (IBM AIX 4.3.2) V3.2.1 Client Patch
858 and Oracle 7.3.4.

Armaild, Notifier also performing well.

We are just about to perform a shutdown and startup test. If there any
problems I will let you know.

Happy new year and good night.

P.S. Its; 02:10 01/01/2000 here

Phil.


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NT 4.0 Server
AR Server: 3.0.1 Patch 424
MS SQL 6.5

When submitting tickets, receiving error 350. Divide by zero error.
Closing newly created tickets. Divide by zero error was told this patch was
compliant. Any solutions?

Thanks!

Brian Kluever
United Wisconsin Services, Inc. - Corporate Information Systems
Manager - Technology Support Services
PH: 414.226.2872 FAX: 414.226.2635 PGR: 414.471.8868
mailto:bkluever@uwsi.com

THE INFORMATION CONTAINED IN THIS ELECTRONIC MESSAGE IS CONFIDENTIAL
INFORMATION INTENDED ONLY FOR THE PERSONAL USE OF THE INDIVIDUAL OR ENTITY
NAMED ABOVE. This electronic transmission may also be an attorney/client
communication which is privileged and confidential. If the reader of this
message is not the intended recipient, you are hereby notified that any
distribution or copying of this communication is strictly prohibited. If
you have received this communication in error, please immediately notify me
by telephone or return electronic mail, and delete the original message.
Thank you. If you have any problem receiving this transmission, please call
414/226-2872


To Unsubscribe send e-mail to:
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BTW Happy New Year everyone! It feels great to be participating after an
extended absence and a serious accident. I feel good and I am glad to be
back. It kinda puts New Year's into perspective, too.


_____________________________________
Peter Vogopoulos
Conseiller, Remedy Developer

LE GROUPE CGI
Tel: (514) 356-1611 x2015
mailto:Peter.V@cgi.ca
http://www.cgi.ca


>-----Original Message-----
>From: Action Request System discussion list(ARSList)
>[mailto:ARSLIST@LISTSERV.VISTAIT.COM]On Behalf Of Kluever, Brian
>Sent: January 1, 2000 1:33 AM
>To: ARSLIST@LISTSERV.VISTAIT.COM
>Subject: Y2K
>
>
>Help!
>
>NT 4.0 Server
>AR Server: 3.0.1 Patch 424
>MS SQL 6.5
>
>When submitting tickets, receiving error 350. Divide by zero error.
>Closing newly created tickets. Divide by zero error was told this patch was
>compliant. Any solutions?
>
>Thanks!
>
>Brian Kluever
>United Wisconsin Services, Inc. - Corporate Information Systems
>Manager - Technology Support Services
>PH: 414.226.2872 FAX: 414.226.2635 PGR: 414.471.8868
>mailto:bkluever@uwsi.com
>
>THE INFORMATION CONTAINED IN THIS ELECTRONIC MESSAGE IS CONFIDENTIAL
>INFORMATION INTENDED ONLY FOR THE PERSONAL USE OF THE INDIVIDUAL OR ENTITY
>NAMED ABOVE. This electronic transmission may also be an attorney/client
>communication which is privileged and confidential. If the reader of this
>message is not the intended recipient, you are hereby notified that any
>distribution or copying of this communication is strictly prohibited. If
>you have received this communication in error, please immediately notify me
>by telephone or return electronic mail, and delete the original message.
>Thank you. If you have any problem receiving this transmission,
>please call
>414/226-2872
>
>
>To Unsubscribe send e-mail to:
>body of text is: unsubscribe arslist
>


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Thanks anyway and a happy new year to you!!

Brian

-----Original Message-----
From: Quitin Tantoco [mailto:quitin@home.com]
Sent: Friday, December 31, 1999 1:18 PM
To: bkluever@uwsi.com
Cc: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Y2K


I would check Remedy's Y2K page for updates.
http://supportweb.remedy.com/supportweb/What'sHot/y2k.htm


> -----Original Message-----
> From: Kluever, Brian [
> Sent: Friday, December 31, 1999 10:33 PM
> To:
> Subject: Y2K
>
>
> Help!
>
> NT 4.0 Server
> AR Server: 3.0.1 Patch 424
> MS SQL 6.5
>
> When submitting tickets, receiving error 350. Divide by zero error.
> Closing newly created tickets. Divide by zero error was told this patch
was
> compliant. Any solutions?
>
> Thanks!
>
> Brian Kluever
> United Wisconsin Services, Inc. - Corporate Information Systems
> Manager - Technology Support Services
> PH: 414.226.2872 FAX: 414.226.2635 PGR: 414.471.8868
> mailto:bkluever@uwsi.com
>
> THE INFORMATION CONTAINED IN THIS ELECTRONIC MESSAGE IS CONFIDENTIAL
> INFORMATION INTENDED ONLY FOR THE PERSONAL USE OF THE INDIVIDUAL OR ENTITY
> NAMED ABOVE. This electronic transmission may also be an attorney/client
> communication which is privileged and confidential. If the reader of this
> message is not the intended recipient, you are hereby notified that any
> distribution or copying of this communication is strictly prohibited. If
> you have received this communication in error, please immediately notify
me
> by telephone or return electronic mail, and delete the original message.
> Thank you. If you have any problem receiving this transmission, please
call
> 414/226-2872
>
>
> To Unsubscribe send e-mail to:
> body of text is: unsubscribe arslist


To Unsubscribe send e-mail to:
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You are probably really busy right now...

Just a few suggestion, and if you find the time to write to list then great,
if not, good luck I hope you find your solution.

1) Do you use ARTIME?
2) Does any workflow at all do calculations?
3) Since Remedy patches are well known for introducing more bugs than the
fix (hello, patch 817) and from what I see, ARS 3.0.1 running on NT doesn't
need any patches, maybe you could try reverting to your previous executable
on a test machine (if you have one).

I'll be monitoring the list for some time yet. I'm on until 0800 EST....
grim, I know...

_____________________________________
Peter Vogopoulos
Conseiller, Remedy Developer

LE GROUPE CGI
Tel: (514) 356-1611 x2015
mailto:Peter.V@cgi.ca
http://www.cgi.ca


>-----Original Message-----
>From: Action Request System discussion list(ARSList)
>[mailto:ARSLIST@LISTSERV.VISTAIT.COM]On Behalf Of Kluever, Brian
>Sent: January 1, 2000 1:33 AM
>To: ARSLIST@LISTSERV.VISTAIT.COM
>Subject: Y2K
>
>
>Help!
>
>NT 4.0 Server
>AR Server: 3.0.1 Patch 424
>MS SQL 6.5
>
>When submitting tickets, receiving error 350. Divide by zero error.
>Closing newly created tickets. Divide by zero error was told this patch was
>compliant. Any solutions?
>
>Thanks!
>
>Brian Kluever
>United Wisconsin Services, Inc. - Corporate Information Systems
>Manager - Technology Support Services
>PH: 414.226.2872 FAX: 414.226.2635 PGR: 414.471.8868
>mailto:bkluever@uwsi.com
>
>THE INFORMATION CONTAINED IN THIS ELECTRONIC MESSAGE IS CONFIDENTIAL
>INFORMATION INTENDED ONLY FOR THE PERSONAL USE OF THE INDIVIDUAL OR ENTITY
>NAMED ABOVE. This electronic transmission may also be an attorney/client
>communication which is privileged and confidential. If the reader of this
>message is not the intended recipient, you are hereby notified that any
>distribution or copying of this communication is strictly prohibited. If
>you have received this communication in error, please immediately notify me
>by telephone or return electronic mail, and delete the original message.
>Thank you. If you have any problem receiving this transmission,
>please call
>414/226-2872
>
>
>To Unsubscribe send e-mail to:
>body of text is: unsubscribe arslist
>


To Unsubscribe send e-mail to:
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I know you must be very busy now. I hope my suggestion doesn't sound too
silly...

1. Turn on the filter log to pin point the broken workflow.
2. You didn't mention your client version. Try with the later 3x client. i.e.
3.2.1 Patch 858. I don't know it is competable with 3.0.1 or not. You may also
turn on the Active Link log in 3.2 and up.
3. Upgrade your artime from Remedy support web

I hope you can resolve your problem soon. I am still waiting for the Y2K
rollover in west coast. Good Luck.....

PC





Peter Vogopoulos on 12/31/99 11:08:40 PM

Please respond to "Action Request System discussion list(ARSList)"


To: ARSLIST@LISTSERV.VISTAIT.COM
cc: (bcc: PC Wai/ISM-BC)
Subject: Re: Y2K



Brian,

You are probably really busy right now...

Just a few suggestion, and if you find the time to write to list then great,
if not, good luck I hope you find your solution.

1) Do you use ARTIME?
2) Does any workflow at all do calculations?
3) Since Remedy patches are well known for introducing more bugs than the
fix (hello, patch 817) and from what I see, ARS 3.0.1 running on NT doesn't
need any patches, maybe you could try reverting to your previous executable
on a test machine (if you have one).

I'll be monitoring the list for some time yet. I'm on until 0800 EST....
grim, I know...

_____________________________________
Peter Vogopoulos
Conseiller, Remedy Developer

LE GROUPE CGI
Tel: (514) 356-1611 x2015
mailto:Peter.V@cgi.ca
http://www.cgi.ca


>-----Original Message-----
>From: Action Request System discussion list(ARSList)
>[mailto:ARSLIST@LISTSERV.VISTAIT.COM]On Behalf Of Kluever, Brian
>Sent: January 1, 2000 1:33 AM
>To: ARSLIST@LISTSERV.VISTAIT.COM
>Subject: Y2K
>
>
>Help!
>
>NT 4.0 Server
>AR Server: 3.0.1 Patch 424
>MS SQL 6.5
>
>When submitting tickets, receiving error 350. Divide by zero error.
>Closing newly created tickets. Divide by zero error was told this patch was
>compliant. Any solutions?
>
>Thanks!
>
>Brian Kluever
>United Wisconsin Services, Inc. - Corporate Information Systems
>Manager - Technology Support Services
>PH: 414.226.2872 FAX: 414.226.2635 PGR: 414.471.8868
>mailto:bkluever@uwsi.com
>
>THE INFORMATION CONTAINED IN THIS ELECTRONIC MESSAGE IS CONFIDENTIAL
>INFORMATION INTENDED ONLY FOR THE PERSONAL USE OF THE INDIVIDUAL OR ENTITY
>NAMED ABOVE. This electronic transmission may also be an attorney/client
>communication which is privileged and confidential. If the reader of this
>message is not the intended recipient, you are hereby notified that any
>distribution or copying of this communication is strictly prohibited. If
>you have received this communication in error, please immediately notify me
>by telephone or return electronic mail, and delete the original message.
>Thank you. If you have any problem receiving this transmission,
>please call
>414/226-2872
>
>
>To Unsubscribe send e-mail to:
>body of text is: unsubscribe arslist
>


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calctime.exe)was failing. I disabled it and was able to squash the error.
What ramifications it caused is still being worked on.

Thanks and Happy New Year!

Brian

-----Original Message-----
From: Peter Vogopoulos [mailto:peter.vogopoulos@CGI.CA]
Sent: Saturday, January 01, 2000 1:09 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Y2K


Brian,

You are probably really busy right now...

Just a few suggestion, and if you find the time to write to list then great,
if not, good luck I hope you find your solution.

1) Do you use ARTIME?
2) Does any workflow at all do calculations?
3) Since Remedy patches are well known for introducing more bugs than the
fix (hello, patch 817) and from what I see, ARS 3.0.1 running on NT doesn't
need any patches, maybe you could try reverting to your previous executable
on a test machine (if you have one).

I'll be monitoring the list for some time yet. I'm on until 0800 EST....
grim, I know...

_____________________________________
Peter Vogopoulos
Conseiller, Remedy Developer

LE GROUPE CGI
Tel: (514) 356-1611 x2015
mailto:Peter.V@cgi.ca
http://www.cgi.ca


>-----Original Message-----
>From: Action Request System discussion list(ARSList)
>[mailto:ARSLIST@LISTSERV.VISTAIT.COM]On Behalf Of Kluever, Brian
>Sent: January 1, 2000 1:33 AM
>To: ARSLIST@LISTSERV.VISTAIT.COM
>Subject: Y2K
>
>
>Help!
>
>NT 4.0 Server
>AR Server: 3.0.1 Patch 424
>MS SQL 6.5
>
>When submitting tickets, receiving error 350. Divide by zero error.
>Closing newly created tickets. Divide by zero error was told this patch was
>compliant. Any solutions?
>
>Thanks!
>
>Brian Kluever
>United Wisconsin Services, Inc. - Corporate Information Systems
>Manager - Technology Support Services
>PH: 414.226.2872 FAX: 414.226.2635 PGR: 414.471.8868
>mailto:bkluever@uwsi.com
>
>THE INFORMATION CONTAINED IN THIS ELECTRONIC MESSAGE IS CONFIDENTIAL
>INFORMATION INTENDED ONLY FOR THE PERSONAL USE OF THE INDIVIDUAL OR ENTITY
>NAMED ABOVE. This electronic transmission may also be an attorney/client
>communication which is privileged and confidential. If the reader of this
>message is not the intended recipient, you are hereby notified that any
>distribution or copying of this communication is strictly prohibited. If
>you have received this communication in error, please immediately notify me
>by telephone or return electronic mail, and delete the original message.
>Thank you. If you have any problem receiving this transmission,
>please call
>414/226-2872
>
>
>To Unsubscribe send e-mail to:
>body of text is: unsubscribe arslist
>


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It was a filter that calculated closed time (running Remedy's calctime.exe).
I was disabled the filter and the modifications/closing of the ticket
completed without error. What ramifications it has down the down, is yet to
be seen.

AR Client: 3.2.1 Patch 702
AR Server: 3.0.1 Patch 424
File Server: NT 4.0 SP5
SQL: MS SQL 6.5

Thanks and a happy New Year to you!!!!

Brian

-----Original Message-----
From: PC Wai [mailto:PC_Wai@ISMBC.COM]
Sent: Saturday, January 01, 2000 1:41 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: Y2K


Brain,

I know you must be very busy now. I hope my suggestion doesn't sound too
silly...

1. Turn on the filter log to pin point the broken workflow.
2. You didn't mention your client version. Try with the later 3x client.
i.e.
3.2.1 Patch 858. I don't know it is competable with 3.0.1 or not. You may
also
turn on the Active Link log in 3.2 and up.
3. Upgrade your artime from Remedy support web

I hope you can resolve your problem soon. I am still waiting for the Y2K
rollover in west coast. Good Luck.....

PC





Peter Vogopoulos on 12/31/99 11:08:40 PM

Please respond to "Action Request System discussion list(ARSList)"


To: ARSLIST@LISTSERV.VISTAIT.COM
cc: (bcc: PC Wai/ISM-BC)
Subject: Re: Y2K



Brian,

You are probably really busy right now...

Just a few suggestion, and if you find the time to write to list then great,
if not, good luck I hope you find your solution.

1) Do you use ARTIME?
2) Does any workflow at all do calculations?
3) Since Remedy patches are well known for introducing more bugs than the
fix (hello, patch 817) and from what I see, ARS 3.0.1 running on NT doesn't
need any patches, maybe you could try reverting to your previous executable
on a test machine (if you have one).

I'll be monitoring the list for some time yet. I'm on until 0800 EST....
grim, I know...

_____________________________________
Peter Vogopoulos
Conseiller, Remedy Developer

LE GROUPE CGI
Tel: (514) 356-1611 x2015
mailto:Peter.V@cgi.ca
http://www.cgi.ca


>-----Original Message-----
>From: Action Request System discussion list(ARSList)
>[mailto:ARSLIST@LISTSERV.VISTAIT.COM]On Behalf Of Kluever, Brian
>Sent: January 1, 2000 1:33 AM
>To: ARSLIST@LISTSERV.VISTAIT.COM
>Subject: Y2K
>
>
>Help!
>
>NT 4.0 Server
>AR Server: 3.0.1 Patch 424
>MS SQL 6.5
>
>When submitting tickets, receiving error 350. Divide by zero error.
>Closing newly created tickets. Divide by zero error was told this patch was
>compliant. Any solutions?
>
>Thanks!
>
>Brian Kluever
>United Wisconsin Services, Inc. - Corporate Information Systems
>Manager - Technology Support Services
>PH: 414.226.2872 FAX: 414.226.2635 PGR: 414.471.8868
>mailto:bkluever@uwsi.com
>
>THE INFORMATION CONTAINED IN THIS ELECTRONIC MESSAGE IS CONFIDENTIAL
>INFORMATION INTENDED ONLY FOR THE PERSONAL USE OF THE INDIVIDUAL OR ENTITY
>NAMED ABOVE. This electronic transmission may also be an attorney/client
>communication which is privileged and confidential. If the reader of this
>message is not the intended recipient, you are hereby notified that any
>distribution or copying of this communication is strictly prohibited. If
>you have received this communication in error, please immediately notify me
>by telephone or return electronic mail, and delete the original message.
>Thank you. If you have any problem receiving this transmission,
>please call
>414/226-2872
>
>
>To Unsubscribe send e-mail to:
>body of text is: unsubscribe arslist
>


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I received this same error when trying to move a ticket status from Pending to
Resolved. I found two filters (HPD:HPD-SetAutoCloseTime and
HPD:HPD-CalcHoursToResolve) that were using artime. Both of the $PROCESS$ calls
to artime failed to return values to the appropriate field (nothing was returned
at all, they received $NULL$ values, causing ARERR 350 in a later calculation).
The same $PROCESS$ call done on the command line, however, returned the correct
value.

Also, all email notifications since 1/1/2000 10:00 AM (the time we restarted AR)
have failed to be sent. Users get the popup screen saying that the notification
has been sent via email, the AR Server logs show the notification being sent,
however, the actual sendmail logs show that NOTHING has been sent.

After a few hours of reading through the logs and trying various test cases and
solutions, I got frustrated and just shut AR down and restarted it. BAM!
Problem solved (hopefully) for both ARERR 350 and the email situation. Whether
this problem was Y2K related still needs to be determined.

Here's what I did:

- Shutdown AR
- Freed all memory segments and semaphores used by AR (using the unsupported
utility arshrmem)
- Restarted AR

You might want to reenable your filter and follow the above process. Hope this
helps.


Solaris 2.6
AR Server 3.2.1 patch 689
Oracle 7.3.4
HelpDesk 3.0 - (slightly modified)
AR Client 3.2.1 patch 858

Sean Cundiff
Remedy System Administrator
Southern Illinois University, Carbondale
Carbondale, IL 62901-6633
Phone: (618)453-4029 Fax: (618)453-4152


> Help!
>
> NT 4.0 Server
> AR Server: 3.0.1 Patch 424
> MS SQL 6.5
>
> When submitting tickets, receiving error 350. Divide by zero error.
> Closing newly created tickets. Divide by zero error was told this patch was
> compliant. Any solutions?
>
> Thanks!
>
> Brian Kluever
> United Wisconsin Services, Inc. - Corporate Information Systems
> Manager - Technology Support Services
> PH: 414.226.2872 FAX: 414.226.2635 PGR: 414.471.8868
> mailto:bkluever@uwsi.com


To Unsubscribe send e-mail to:
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