I have a Distributed Mapping created. Fine.
I added a function to one of the mappings. Like 'field a' on 'form a'
should pass only the left 4 characters to 'field a' on 'form b'. Fine.
I add a second function. Fine.
When I add a third function it crashes the admin tool.

The mapping can no longer be saved in the admin tool. I have reproduced
this several times. Every time the mapping has more then two functions - it
crashes the admin tool.
I can export the definition and modify it to include the functions, and
import it and the mapping (with 3 functions) works properly.

I am at a loss to find much documentation for DSO. I do plan on calling
Remedy support when I feel like waiting but in the mean time whatever
insight you all have would be appreciated.

thanks,


:-) Amy Pitcher
206.389.5419

Remedy Developer
AT&T Wireless


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This sounds more like an Admin tool bug to me than a DSO problem, especially
since it works when you modify the def file and reimport. Have you tried
performing this action on another machine running the Admin Tool, or
downloaded the latest Admin tool version? Also, there might be some odd
behavior if you use cross-versions of Admin to Server (4.x to 3.x).

I would think, as painful as the hold time may sound, that Remedy technical
Support would be your best bet (unless someone else has experience with this
bug).

My post XMas .02. Good luck and a happy new year!

-Chris Woyton
Allegiant Technology

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@LISTSERV.VISTAIT.COM]On Behalf Of Pitcher, Amelia
Sent: Wednesday, December 29, 1999 11:55 AM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: DSO Mappings and functions


Happy Holidays all,

I have a Distributed Mapping created. Fine.
I added a function to one of the mappings. Like 'field a' on 'form a'
should pass only the left 4 characters to 'field a' on 'form b'. Fine.
I add a second function. Fine.
When I add a third function it crashes the admin tool.

The mapping can no longer be saved in the admin tool. I have reproduced
this several times. Every time the mapping has more then two functions - it
crashes the admin tool.
I can export the definition and modify it to include the functions, and
import it and the mapping (with 3 functions) works properly.

I am at a loss to find much documentation for DSO. I do plan on calling
Remedy support when I feel like waiting but in the mean time whatever
insight you all have would be appreciated.

thanks,


:-) Amy Pitcher
206.389.5419

Remedy Developer
AT&T Wireless


To Unsubscribe send e-mail to:
body of text is: unsubscribe arslist


To Unsubscribe send e-mail to:
body of text is: unsubscribe arslist