questions:

First - In the 4.03 user tool, clicking on the Tools menu in the menu bar
hangs User Tool for at least 1 full minute before displaying the menu. I
understand that it's probably retrieving the menu from the server but other
menu retrievals don't take that long so I think I must have something funny
in that menu or something. Any pointers about which logfile to run so I can
analyze it? Has anyone else seen this? Nothing got hung up like thiis on
the 3.2 user tool although our server is old and slow.


Second - I'll be updating the server to the 3.2 patch which makes us Y2K
compliant and running the 4.03 user tools and admin tools against it. I
know this is OK in the case of the user tools, how about admin tools? The
Remedy Supportweb indicates that this is OK but then again they indicate
that a lot of things are OK - is anyone doing this in practice? Will we be
OK? I don't plan to actually make any changes via Admin tool to this old
server, only migration away from it sometime next year.


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faster location and I'm speeding right along now.


On Wed, 22 Dec 1999 13:56:12 GMT0BST, Jerry Niman wrote:

>Sarah,
>
>This is purely a guess, but do you have a lot of macros ?
>
>We have a large number of macros on a shared network drive, and
>the 'tools' menu takes ages to respond.
>
>If I remove the mapped network drive from the search path (under
>tool... options) it responds like lighting.
>
>I suspect that the list of macros is assembled when tools is
>selected, rather than when you chose to run a macro, and that 3.2
>did the latter.
>
>Let me know if this helps.
>
>Jerry
>
>Date sent: Wed, 22 Dec 1999 08:29:05 -0500
>Send reply to: "Action Request System discussion list(ARSList)"

>From: "sarah.sheehan@haledorr.com"

>Subject: 4.03 User Tool "Tools" menu hangs
>To: ARSLIST@LISTSERV.VISTAIT.COM
>
>> My users are updating their user tools to 4.03 from 3.2, I have a couple
>> questions:
>>
>> First - In the 4.03 user tool, clicking on the Tools menu in the menu bar
>> hangs User Tool for at least 1 full minute before displaying the menu. I
>> understand that it's probably retrieving the menu from the server but
other
>> menu retrievals don't take that long so I think I must have something
funny
>> in that menu or something. Any pointers about which logfile to run so I
can
>> analyze it? Has anyone else seen this? Nothing got hung up like thiis
on
>> the 3.2 user tool although our server is old and slow.
>>
>>
>> Second - I'll be updating the server to the 3.2 patch which makes us Y2K
>> compliant and running the 4.03 user tools and admin tools against it. I
>> know this is OK in the case of the user tools, how about admin tools?
The
>> Remedy Supportweb indicates that this is OK but then again they indicate
>> that a lot of things are OK - is anyone doing this in practice? Will we
be
>> OK? I don't plan to actually make any changes via Admin tool to this old
>> server, only migration away from it sometime next year.
>>
>>
>> To Unsubscribe send e-mail to:
>> body of text is: unsubscribe arslist
>
>
>
>Jerry Niman Tel +44 (0)161-247 1474
>Head of the Information Systems Unit Email J.Niman@mmu.ac.uk
>the Manchester Metropolitan University Mobile +44 (0)370 638104
>
>
>To Unsubscribe send e-mail to:
>body of text is: unsubscribe arslist


To Unsubscribe send e-mail to:
body of text is: unsubscribe arslist

This is purely a guess, but do you have a lot of macros ?

We have a large number of macros on a shared network drive, and
the 'tools' menu takes ages to respond.

If I remove the mapped network drive from the search path (under
tool... options) it responds like lighting.

I suspect that the list of macros is assembled when tools is
selected, rather than when you chose to run a macro, and that 3.2
did the latter.

Let me know if this helps.

Jerry

Date sent: Wed, 22 Dec 1999 08:29:05 -0500
Send reply to: "Action Request System discussion list(ARSList)"
From: "sarah.sheehan@haledorr.com"
Subject: 4.03 User Tool "Tools" menu hangs
To: ARSLIST@LISTSERV.VISTAIT.COM

> My users are updating their user tools to 4.03 from 3.2, I have a couple
> questions:
>
> First - In the 4.03 user tool, clicking on the Tools menu in the menu bar
> hangs User Tool for at least 1 full minute before displaying the menu. I
> understand that it's probably retrieving the menu from the server but other
> menu retrievals don't take that long so I think I must have something funny
> in that menu or something. Any pointers about which logfile to run so I can
> analyze it? Has anyone else seen this? Nothing got hung up like thiis on
> the 3.2 user tool although our server is old and slow.
>
>
> Second - I'll be updating the server to the 3.2 patch which makes us Y2K
> compliant and running the 4.03 user tools and admin tools against it. I
> know this is OK in the case of the user tools, how about admin tools? The
> Remedy Supportweb indicates that this is OK but then again they indicate
> that a lot of things are OK - is anyone doing this in practice? Will we be
> OK? I don't plan to actually make any changes via Admin tool to this old
> server, only migration away from it sometime next year.
>
>
> To Unsubscribe send e-mail to:
> body of text is: unsubscribe arslist



Jerry Niman Tel +44 (0)161-247 1474
Head of the Information Systems Unit Email J.Niman@mmu.ac.uk
the Manchester Metropolitan University Mobile +44 (0)370 638104


To Unsubscribe send e-mail to:
body of text is: unsubscribe arslist