finally find the issue. I was actually exporting records from my 3.2.1
server to import onto my 4.0.2 server. The 4.0.3 User Tool can not export
Status History fields from a 3.2.1 server. However, it is a SERVER issue
according to Remedy. The server issue is fixed in the 4.0.3 releases, so
Remedy's "workaround" is to upgrade the server to 4.0.3. Figures.
If anyone else runs into this, my workaround was to export my records using
the 3.2.x user tool (which works fine with Status History).
----------
From: David Sanders [SMTP:sandersd@GLOBALNET.CO.UK]
Sent: Tuesday, December 21, 1999 4:28 PM
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: RPC Error when exporting Status History
Hi Susan
Have you by any chance renamed the Status field to something else
like
'Ticket Status' ?
There is a bug in 4.03 patch 850 which does not recognise the actual
field
name and defaults to looking for 'Status-History.New.USER' instead
of
'Ticket Staus-History.New.USER' and as the field name doesn't exist,
it
times out or gives an error. Remedy are aware of the problem and
have fixed
it in unofficial patches (not put through the QA process, so not
available
for general use) and it will be fixed in the next 'official' patch.
Contact Remedy support to get a copy of one of the unreleased builds
to see
if this solves your problem.
HTH
David Sanders
Independent Remedy Consultant
__________________________
Westover Consulting Ltd
tel: +44 (0)410 377761
email: sandersd@globalnet.co.uk
----- Original Message -----
From: Heck Susan-ESM010C
To:
Sent: Tuesday, December 21, 1999 5:35 PM
Subject: RPC Error when exporting Status History
> Listers,
>
> I am having problems when exporting records to any file format
(e.g. .arx,
> .rep) when the report contains the status history field. I
receive the
> following error:
> ARERR [91] RPC call failed : RPC: Unable to receive; errno =
Unknown
error.
>
> I can export any other fields including diary and long text
fields, but
the
> status history field gives this error even when exporting only one
record
> and just that field.
>
> Can anyone else recreate this problem on Windows NT 4.0.3 User
Tool? I
> don't have this problem when I use my 3.2 Unix tool. I have a
ticket in
> with Remedy, but I thought I'd see if anyone else had this
problem.
>
> Thanks!
>
> NT 4.0.3 User Tool
> HP 10.02 Server running ARS 4.0.2
>
> Susan Heck
> Motorola.
>
>
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