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#17981 - 11/02/99 05:02 PM Handling GMT with ARS V4.xx
yvan lefebvre Offline
Stealth Member

Registered: 06/12/01
Posts: 10

With V4, ARS uses time zone information from Control Panel, not time zone
environment variable i.e. tz= parameter on the client side. Now the tz is
ignored. (ref. p5.5 Release Notes ARS 4.0)

That is causing us a HUGE (read HUGE) problem since our business (Telecom)
uses GMT as tz, i.e. UTC as timestamp. We are managing satelite and sites
around the world. (www.teleglobe.ca)

With V4, only local time becomes available to us (all of us). V4 still
stores time in GMT but display it in local after conversion. We can't
change TZ in the control panel to GMT for all the client around the
world... Just imagine the other applications...

Previously with V3 and V2 we had the choice, at installation time of
client, to set the tz, enabling control on using local or GMT. Not with V4
anymore.

Official Remedy answer to our request: "Remedy will not be changing this
or altering this as part of the design of our software".

Questions:

1) Are you using GMT as your tz value in V3 or V2
2) Are you planning to migrate to V4

If you answer yes to both, please reply as I would like to put more
pressure on Remedy to change their mind.

Yvan Lefebvre
Project Manager
Teleglobe Canada
(514) 868-7929

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#17982 - 11/04/99 01:18 AM Re: Handling GMT with ARS V4.xx [Re: hawajah]
dave Offline
Stealth Member

Registered: 06/12/01
Posts: 79

Just a thought, and it means messing with your forms, but how about
getting server time in an active link using $PROCESS$ @@artime. Get
artime to add zero hours (by default it will add one hour), return in
char format and stuff it into a char field so nothing messes with it as
it won't know its a time stamp.

>All,
>
>With V4, ARS uses time zone information from Control Panel, not time zone
>environment variable i.e. tz= parameter on the client side. Now the tz is
>ignored. (ref. p5.5 Release Notes ARS 4.0)
>
>That is causing us a HUGE (read HUGE) problem since our business (Telecom)
>uses GMT as tz, i.e. UTC as timestamp. We are managing satelite and sites
>around the world. (www.teleglobe.ca)
>
>With V4, only local time becomes available to us (all of us). V4 still
>stores time in GMT but display it in local after conversion. We can't
>change TZ in the control panel to GMT for all the client around the
>world... Just imagine the other applications...
>
>Previously with V3 and V2 we had the choice, at installation time of
>client, to set the tz, enabling control on using local or GMT. Not with V4
>anymore.
>
>Official Remedy answer to our request: "Remedy will not be changing this
>or altering this as part of the design of our software".
>
>Questions:
>
>1) Are you using GMT as your tz value in V3 or V2
>2) Are you planning to migrate to V4
>
>If you answer yes to both, please reply as I would like to put more
>pressure on Remedy to change their mind.
>
>Yvan Lefebvre
>Project Manager
>Teleglobe Canada
>(514) 868-7929
>
>To Unsubscribe send e-mail to:
>body of text is: unsubscribe arslist
>

--
Regards

Dave Saville
Second star to the right and straight on 'til morning
(Capt. James T. Kirk quoting Peter Pan)

To Unsubscribe send e-mail to:
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#17983 - 11/08/99 09:28 AM Re: Handling GMT with ARS V4.xx [Re: hawajah]
yvan lefebvre Offline
Stealth Member

Registered: 06/12/01
Posts: 10

I thought I would re-post this one for those who did not see it the first
time...

Questions:

1) Are you using GMT as your tz value in V3 or V2
2) Are you planning to migrate to V4

If you answer yes to both, please reply as I would like to put more
pressure on Remedy to change their mind since GMT is no more supported in
V4.

_____________________________________________________

With V4, ARS uses time zone information from Control Panel, not time zone
environment variable i.e. tz= parameter on the client side. Now the tz is
ignored. (ref. p5.5 Release Notes ARS 4.0)

That is causing us a HUGE (read HUGE) problem since our business (Telecom)
uses GMT as tz, i.e. UTC as timestamp. We are managing satelite and sites
around the world. (www.teleglobe.ca)

With V4, only local time becomes available to us (all of us). V4 still
stores time in GMT but display it in local after conversion. We can't
change TZ in the control panel to GMT for all the client around the
world... Just imagine the other applications...

Previously with V3 and V2 we had the choice, at installation time of
client, to set the tz, enabling control on using local or GMT. Not with V4
anymore.

Official Remedy answer to our request: "Remedy will not be changing this
or altering this as part of the design of our software".

Questions:

1) Are you using GMT as your tz value in V3 or V2
2) Are you planning to migrate to V4

If you answer yes to both, please reply as I would like to put more
pressure on Remedy to change their mind.

To Unsubscribe send e-mail to:
body of text is: unsubscribe arslist


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