The POP3 server setup from Remedy's Integration Note is stated
belows:
"http://www2.remedy.com/ppp/partners/pptr67_summ.pdf"
The header of the note mantioned :
"POP3 Server
Product Category: GroupWare Support Category: Unsupported"
Hope it is useful to you.
In addition, my little comment:- the function of the Exchange mail
server is the same as the mail-gateway (that you have mentioned) if
you have another box as the mail server other than Exchange mail
server.
Rgds,
Kelvin Li
On Thu, 21 Oct 1999 14:26:55 -0500, in public.remedy.arsystem.general
you wrote:
>We use GroupWise as our company standard also. I did have a little =
>trouble in the beginning, however once the POP3 server was correct, I =
>haven;t had any other issues. =20
>
>I can get the send email to user from a ticket working nor can I send =
>an application to a user.=20
>
>Otherwise I haven't found any restrictions.=20
>
>Linda Hill
>HelpDesk Supervisor
>619-627-5116
>linda.hill@sharp.com
>
>
>>>> Chris Pruitt 10/21 11:54 AM >>>
>Hello All,
>
>I have a question for anyone out there who has been successful in
>integration GroupWise Email with the Remedy System and others who have =
>not
>and why it failed.
>
>The question my customers are asking is
>Does ARS have an integration to GroupWise Email?
>
>Our company standard email system is GroupWise (not my choice), =
>however, we
>(the Remedy Development Team) use an in-house developed email process =
>which
>sends emails from ARS to the SMTP Gateway and then into GroupWise via
>gateway. We want to install the Exchange Server and use that in place =
>of the
>in-house developed software. However, out Email Tech. Support group =
>does not
>believe us when we say that Remedy don't have integration into =
>GroupWise. So
>this leads to their first question.
>
>Second, I am asking Remedy Tech Support the same questions as well as
>
>"If no integration is available today is there any plans to develop =
>this
>integration in the near to far future? If, not WHY? If you don't I =
>really
>need detail reasons why this would not be done, so I can finally =
>convince
>out Email Tech guys that our best options is to go with Exchange".
>
>Second question to the group is has anyone gone down this road and was =
>able
>to convince those in charge that GroupWise integration is not a valid
>solution, rather some other integration that is supported by Remedy a =
>better
>approach?
>
>We are an NT shop and are forced to interface with Novell only in the =
>area
>of Email. Any thoughts on the matters would be very, very appreciated.
>
>Christopher Pruitt, Systems Analyst
>Southwest Airlines
>Dallas, TX 75234
>Systems - Remedy Development
>Phone: 214-792-6235
>email: Chris.Pruitt@wnco.com=20
>
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