I have tried this and it does work as long as you specify in Permissions
that the Submitter has permission to modify.

> ----------
> From: Simon Taylor[SMTP:set@NORTELNETWORKS.COM]
> Sent: Tuesday, February 02, 1999 7:19 AM
> To: ARSLIST@LISTSERV.ACSU.BUFFALO.EDU
>
> If a user only has a read licence and submits a ticket - can they then
> subsequently modify the ticket they submitted.
> I dont think they can - is this correct?
>
>
>
> Simon Taylor
> Senior Database Engineer
> Cogent Enterprise Europe
> Great Eastern House
> Edinburgh Way
> Harlow
>
> Phone:- 0181 9455289
> Email:- set@nortelnetworks.com
>

I'm confused - I was told by support that a Read Only license meant just
that - users can not even modify their own tickets without a license, either
floating or fixed write.

-----Original Message-----
From: Mike Kennedy [mailto:mike.kennedy@ARGUS-BTN.CO.UK]
Sent: Tuesday, February 02, 1999 7:04 AM
To: ARSLIST@LISTSERV.ACSU.BUFFALO.EDU
Subject:


Would that not depend on which fields you wanted the user to be able to
modify?
Only "Allow Any User To Submit" on those fields you want THEM to change.

Mike Kennedy
Network Support
Newsquest (Sussex) Ltd.


-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@LISTSERV.ACSU.BUFFALO.EDU]On Behalf Of Sokol, Brian
Sent: 02 February 1999 14:24
To: ARSLIST@LISTSERV.ACSU.BUFFALO.EDU
Subject:



I was told that you had to turn on "Allow Any User To Submit" for every
field. Do you know if this is needed.

Thanks
Brian Sokol
AIG Insurance Services
RMIS Department
(973) 402-3079


-----Original Message-----
From: McCarthy, Rhonda Marie [ mailto:Rhonda.Marie.McCarthy@NORWEST.COM
]
Sent: 2/2/99 8:14 AM
To: ARSLIST@LISTSERV.ACSU.BUFFALO.EDU
Subject:


I have tried this and it does work as long as you specify in Permissions
that the Submitter has permission to modify.

> ----------
> From: Simon Taylor[SMTP:set@NORTELNETWORKS.COM]
> Sent: Tuesday, February 02, 1999 7:19 AM
> To: ARSLIST@LISTSERV.ACSU.BUFFALO.EDU
>
> If a user only has a read licence and submits a ticket - can they then
> subsequently modify the ticket they submitted.
> I dont think they can - is this correct?
>
>
>
> Simon Taylor
> Senior Database Engineer
> Cogent Enterprise Europe
> Great Eastern House
> Edinburgh Way
> Harlow
>
> Phone:- 0181 9455289
> Email:- set@nortelnetworks.com
>

Pattie,

In addition to the "Submitter" group having change permission on the desired
fields, you also need to change the "Submitter Mode" from "Changeable" to
"Locked". The submitter mode can be found on the "Licenses" tab in the "Server
Information" window in the admin tool. The submitter mode is set to
"Changeable" by default...

--Peter

At 08:51 AM 2/2/99 -0800, you wrote:
>
> I'm confused - I was told by support that a Read Only license meant just that
> - users can not even modify their own tickets without a license, either
> floating or fixed write.
>>
>> -----Original Message-----
>> From: Mike Kennedy [mailto:mike.kennedy@ARGUS-BTN.CO.UK]
>> Sent: Tuesday, February 02, 1999 7:04 AM
>> To: ARSLIST@LISTSERV.ACSU.BUFFALO.EDU
>> Subject:
>>
>> Would that not depend on which fields you wanted the user to be able to
>> modify?
>> Only "Allow Any User To Submit" on those fields you want THEM to change.
>>
>> Mike Kennedy
>> Network Support
>> Newsquest (Sussex) Ltd.
>>
>>>
>>> -----Original Message-----
>>> From: Action Request System discussion list(ARSList)
>>> [mailto:ARSLIST@LISTSERV.ACSU.BUFFALO.EDU]On Behalf Of Sokol, Brian
>>> Sent: 02 February 1999 14:24
>>> To: ARSLIST@LISTSERV.ACSU.BUFFALO.EDU
>>> Subject:
>>>
>>> I was told that you had to turn on "Allow Any User To Submit" for every
>>> field. Do you know if this is needed.
>>>
>>> Thanks
>>> Brian Sokol
>>> AIG Insurance Services
>>> RMIS Department
>>> (973) 402-3079
>>>
>>> -----Original Message-----
>>> From: McCarthy, Rhonda Marie
>>> [mailto:Rhonda.Marie.McCarthy@
>>> NORWEST.COM]
>>> Sent: 2/2/99 8:14 AM
>>> To: ARSLIST@LISTSERV.ACSU.BUFFALO.EDU
>>> Subject:
>>> I have tried this and it does work as long as you specify in Permissions
>>> that the Submitter has permission to modify.
>>>
>>> > ----------
>>> > From: Simon Taylor[SMTP:set@NORTELNETWORKS.COM]
>>> > Sent: Tuesday, February 02, 1999 7:19 AM
>>> > To: ARSLIST@LISTSERV.ACSU.BUFFALO.EDU
>>> >
>>> > If a user only has a read licence and submits a ticket - can they then
>>> > subsequently modify the ticket they submitted.
>>> > I dont think they can - is this correct?
>>> >
>>> >
>>> >
>>> > Simon Taylor
>>> > Senior Database Engineer
>>> > Cogent Enterprise Europe
>>> > Great Eastern House
>>> > Edinburgh Way
>>> > Harlow
>>> >
>>> > Phone:- 0181 9455289
>>> > Email:- set@nortelnetworks.com
>>> >
>>
>
>
>
>
> Peter White "A man who has attained mastery in an art
> AR System Consultant reveals it in his every action." -Samurai Maxim
> pwhite@nextgen.com

I was told that you had to turn on "Allow Any User To Submit" for every
field. Do you know if this is needed.

Thanks
Brian Sokol
AIG Insurance Services
RMIS Department
(973) 402-3079


-----Original Message-----
From: McCarthy, Rhonda Marie [mailto:Rhonda.Marie.McCarthy@NORWEST.COM]
Sent: 2/2/99 8:14 AM
To: ARSLIST@LISTSERV.ACSU.BUFFALO.EDU
Subject:


I have tried this and it does work as long as you specify in Permissions
that the Submitter has permission to modify.

> ----------
> From: Simon Taylor[SMTP:set@NORTELNETWORKS.COM]
> Sent: Tuesday, February 02, 1999 7:19 AM
> To: ARSLIST@LISTSERV.ACSU.BUFFALO.EDU
>
> If a user only has a read licence and submits a ticket - can they then
> subsequently modify the ticket they submitted.
> I dont think they can - is this correct?
>
>
>
> Simon Taylor
> Senior Database Engineer
> Cogent Enterprise Europe
> Great Eastern House
> Edinburgh Way
> Harlow
>
> Phone:- 0181 9455289
> Email:- set@nortelnetworks.com
>

If a user only has a read licence and submits a ticket - can they then
subsequently modify the ticket they submitted.
I dont think they can - is this correct?



Simon Taylor
Senior Database Engineer
Cogent Enterprise Europe
Great Eastern House
Edinburgh Way
Harlow

Phone:- 0181 9455289
Email:- set@nortelnetworks.com

Simon,

You are correct.

A read license will only allow you to ADD a record to the database. Once
you have added the record you cannot update it unless you have a Floating
or Fixed License.

For AC purposes, if you have a Read license and you press the ADD CALL
button, you will not be able to do anything else to that record as it then
goes into Modify mode.

Mike.
(Embedded image moved to file: pic20424.pcx)
Simon Taylor
02/02/99 12:19 GMT
Please respond to "Action Request System discussion list(ARSList)"


To: ARSLIST@LISTSERV.ACSU.BUFFALO.EDU
cc: (bcc: Michael M. Worts)
Subject:




If a user only has a read licence and submits a ticket - can they then
subsequently modify the ticket they submitted.
I dont think they can - is this correct?



Simon Taylor
Senior Database Engineer
Cogent Enterprise Europe
Great Eastern House
Edinburgh Way
Harlow

Phone:- 0181 9455289
Email:- set@nortelnetworks.com


n n n n

If you set the Submitter Mode to Locked a user with a read license can
modify his/her record as long as the Submitter group has access to the
field(s). You set the submitter mode under the license tab in the Server
Information section in the Admin tool.

Cheers

Peter Yttergren

SBA3 (E)ARS Technical Manager

Cap Gemini Sweden

> -----Original Message-----
> From: Simon Taylor [SMTP:set@NORTELNETWORKS.COM]
> Sent: 1999 02 02 13:20
> To: ARSLIST@LISTSERV.ACSU.BUFFALO.EDU
> Subject:
>
> If a user only has a read licence and submits a ticket - can they then
> subsequently modify the ticket they submitted.
> I dont think they can - is this correct?
>
>
>
> Simon Taylor
> Senior Database Engineer
> Cogent Enterprise Europe
> Great Eastern House
> Edinburgh Way
> Harlow
>
> Phone:- 0181 9455289
> Email:- set@nortelnetworks.com

Would that not depend on which fields you wanted the user to be able to
modify?
Only "Allow Any User To Submit" on those fields you want THEM to change.

Mike Kennedy
Network Support
Newsquest (Sussex) Ltd.

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@LISTSERV.ACSU.BUFFALO.EDU]On Behalf Of Sokol, Brian
Sent: 02 February 1999 14:24
To: ARSLIST@LISTSERV.ACSU.BUFFALO.EDU
Subject:


I was told that you had to turn on "Allow Any User To Submit" for every
field. Do you know if this is needed.

Thanks
Brian Sokol
AIG Insurance Services
RMIS Department
(973) 402-3079



-----Original Message-----
From: McCarthy, Rhonda Marie [mailto:Rhonda.Marie.McCarthy@NORWEST.COM]
Sent: 2/2/99 8:14 AM
To: ARSLIST@LISTSERV.ACSU.BUFFALO.EDU
Subject:



I have tried this and it does work as long as you specify in Permissions
that the Submitter has permission to modify.

> ----------
> From: Simon Taylor[SMTP:set@NORTELNETWORKS.COM]
> Sent: Tuesday, February 02, 1999 7:19 AM
> To: ARSLIST@LISTSERV.ACSU.BUFFALO.EDU
>
> If a user only has a read licence and submits a ticket - can they then
> subsequently modify the ticket they submitted.
> I dont think they can - is this correct?
>
>
>
> Simon Taylor
> Senior Database Engineer
> Cogent Enterprise Europe
> Great Eastern House
> Edinburgh Way
> Harlow
>
> Phone:- 0181 9455289
> Email:- set@nortelnetworks.com
>

They can if the submitter mode is locked in the server preferences. If
unlocked I don't think they can.

If you set the Assigned-to field to that user, then they can modify the ticket even with a readonly license.

You will need to give the Assignee Group change rights to any field in the schema that you want them to be able to update, then set the Assigned To field to the user you want to own that ticket. By automatically being a part of the Assignee Group, if the User logged in matches the Assigned To entry, they will be able to change/update/close the ticket.

Do you mean set the submitted by field to that user ?

-----Original Message-----
From: Fred Altum [SMTP:fred.altum@EDWARDS.AF.MIL]
Sent: Wednesday, February 03, 1999 10:25
To: ARSLIST@LISTSERV.ACSU.BUFFALO.EDU
Subject:

If you set the Assigned-to field to that user, then they can modify
the ticket even with a readonly license.

Does anyone know if ARS 4.0 works with SQL7.0?

I just can't get it to work.........

Marit Soderberg

Remedy Opportunities

VISTA Information Technologies, Inc., a national network-centric services
firm has immediate openings North America wide
for Remedy Consultants in the following areas.
* Project managers
* BPR
* Workflow Analysts
* Remedy Developers
* System engineers
* ERP
* DBA (Oracle, Sybase, and SQL Server)
* Remedy Trainers
* Web
* Java
* Crystal Reports
* Knowledgebase
* Support Center Operations

Ideal candidates should have at least a year of solid Remedy experience in
one or more of the preceding areas.
Compensation packages are extremely competitive and include training for RAC
certification.

For more information please contact:


Mike Gauche
Office: 888 847-3560 ext.4102
E-mail: michael.gauche@vistait.com
Direct: 703 561-4102

Hi,

could someone please tell me if I'm just going out of my
mind.............?

I've just installed 4.0 Action Request System, and am trying it out. It
looks great but there is some things I just can't get.

Like Form-Wiew-Properties. Properties remain greyed out no matter what I
do. What's wrong with me?

Please...


Marit Soderberg
Swedish National Road Administration

Mr. Gauche,

Here is my resume.

Sean A. Collins, SrA, USAF
Network Administration
92CS/SCBN1 Fairchild AFB WA 99011
DSN: 657-COMM Commercial: 509.247.COMM
sean.collins@fairchild.af.mil


-----Original Message-----
From: Michael Gauche [mailto:Michael.Gauche@VISTAIT.COM]
Sent: Wednesday, February 03, 1999 2:03 PM
To: ARSLIST@LISTSERV.ACSU.BUFFALO.EDU
Subject:


Remedy Opportunities

VISTA Information Technologies, Inc., a national network-centric services
firm has immediate openings North America wide
for Remedy Consultants in the following areas.
* Project managers
* BPR
* Workflow Analysts
* Remedy Developers
* System engineers
* ERP
* DBA (Oracle, Sybase, and SQL Server)
* Remedy Trainers
* Web
* Java
* Crystal Reports
* Knowledgebase
* Support Center Operations

Ideal candidates should have at least a year of solid Remedy experience in
one or more of the preceding areas.
Compensation packages are extremely competitive and include training for RAC
certification.

For more information please contact:


Mike Gauche
Office: 888 847-3560 ext.4102
E-mail: michael.gauche@vistait.com
Direct: 703 561-4102

Hi,

Does anyone know the link to ARList frequent Q&A? It comes with the welcome
letter when you subscribe ARList, I accidentally deleted it.

Thanks in advance!
Janet An

Dear Sean:
I appreciate your sending your resume for my review. ESQ requires someone
who has built at least 2 full helpdesks, and at least 2 years of
development experience with Remedy. I cannot offer you a position at this
time, but I do recommend that you try and obtain the pre-requisite classes
for RAC certification if possible. At a min., try and take the Performance
and Tuning, Advanced Topics class, and of course the
4.0 helpdesk class.
Please keep me informed of your progress.
Sincerely,
Diane K. Sandhu
VP Business Development
ESQ, Inc.

----------
> From: Collins Sean SRA 92CS/SCBN5 657-2666

> To: ARSLIST@LISTSERV.ACSU.BUFFALO.EDU
> Subject:
> Date: Thursday, February 04, 1999 8:32 AM
>
> Mr. Gauche,
>
> Here is my resume.
>
> Sean A. Collins, SrA, USAF
> Network Administration
> 92CS/SCBN1 Fairchild AFB WA 99011
> DSN: 657-COMM Commercial: 509.247.COMM
> sean.collins@fairchild.af.mil
>
>
> -----Original Message-----
> From: Michael Gauche [mailto:Michael.Gauche@VISTAIT.COM]
> Sent: Wednesday, February 03, 1999 2:03 PM
> To: ARSLIST@LISTSERV.ACSU.BUFFALO.EDU
> Subject:
>
>
> Remedy Opportunities
>
> VISTA Information Technologies, Inc., a national network-centric services
> firm has immediate openings North America wide
> for Remedy Consultants in the following areas.
> * Project managers
> * BPR
> * Workflow Analysts
> * Remedy Developers
> * System engineers
> * ERP
> * DBA (Oracle, Sybase, and SQL Server)
> * Remedy Trainers
> * Web
> * Java
> * Crystal Reports
> * Knowledgebase
> * Support Center Operations
>
> Ideal candidates should have at least a year of solid Remedy experience
in
> one or more of the preceding areas.
> Compensation packages are extremely competitive and include training for
RAC
> certification.
>
> For more information please contact:
>
>
> Mike Gauche
> Office: 888 847-3560 ext.4102
> E-mail: michael.gauche@vistait.com
> Direct: 703 561-4102
>
>

I have one particular Win 95 machine I can't get to connect to my server,
but it's just not making any sense. The server is running, and I have
roughly 15 "identically" configured clients accessing it with no problems.
I've been through the "Error Messages Guide" and stepped through the
suggestions in the "Troubleshooting Guide." Can anyone tell me what I'm
missing? Details follow.

Server: ARS 3.2, HP-UX 10.20, Sybase ASE 11.5.1. The box itself is a
Remedy-dedicated big, hairy D-class HP server.

Client: ARUser.exe 3.2.1, Windows 95b. I can ping the Remedy server by
hostname or IP address. I can telnet the Remedy server by hostname or IP
address. Notifier connects with no problem. When I try to connect the actual
client, though--using either IP or hostname--it waits and waits and finally
comes back with the friendly ARERR 90 message. (This particular box is a
Dell Latitude 266 of some sort on a docking station. It is having no other
connection problems. The user's next door neighbor has an identical machine
with no Remedy connectivity problems at all.)

Thanks in advance for any advice or suggestions.

Best regards,
Fritz


--------
Fritz Knack
Nortel NMC - Remedy System Administrator
901 Corporate Center Drive
MS 419G01
Raleigh, NC 27706
fhknack@nortelnetworks.com
919-997-7077

Hi all,

recently we get a lot of email notification timeouts. We run ARS 3.2 on
a Sun Solaris. Can somebody please tell me how to increase the timeout
limt for email notifications.

Regards
Gerhard Mindnich

IBM Global Services Basel / ITpro
WRO-1055.2.06
Schwarzwaldstr. 215
CH-4002 Basel
Phone ++41 61 697 65 24
Fax ++41 61 697 41 71
EMail gerhard.mindnich@itpro-ag.ch

1. Yes, but it doesn't matter: "I can ping the Remedy server by hostname or
IP address."
2. Yes.
3. It wasn't when the client was installed--which I thought/hoped was the
problem--but it's since been fixed (and reinstalled for good measure). No
dice.

Installing the client ain't supposed to be this tough. It's got to be
something obvious. :-) Thanks for your help.

Fritz
> -----Original Message-----
> From: Glenn P. Berry [SMTP:Gberry616@AOL.COM]
> Sent: Thursday, February 11, 1999 08:51
> To: ARSLIST@LISTSERV.ACSU.BUFFALO.EDU
> Subject:
>
> Fritz,
> 1. Do you have the hostname & IP in the HOST file on the laptop machine?
> 2. Do you have the server in the user tool login servers section?
> 3. Is the laptop 'next door' on the same GATEWAY as this machine?
>
> I know these are the obvious things but thought I would check...
>
> GLENN BERRY
> SR. REMEDY DEVELOPER
> FIRST UNION NATIONAL BANK
> CHARLOTTE, NC

Fritz,
1. Do you have the hostname & IP in the HOST file on the laptop machine?
2. Do you have the server in the user tool login servers section?
3. Is the laptop 'next door' on the same GATEWAY as this machine?

I know these are the obvious things but thought I would check...

GLENN BERRY
SR. REMEDY DEVELOPER
FIRST UNION NATIONAL BANK
CHARLOTTE, NC

Have you tried setting up a hosts file?

Go into dos and type edit hosts

enter

IP Address of server - space - name of server -space - Name of
server@company.com

File save.

This has cured a similar problem for me.

Regards

Paul Mason
International EARS Infrastructure Support
Fax: +44 (0)171 917 4480
Phone: +44 (0)171 917 4414
Email: EARS.SBA-Support@capgemini.co.uk




-----Original Message-----
From: Fredrick Knack [mailto:fhknack@NORTELNETWORKS.COM]
Sent: Thursday, February 11, 1999 1:04 PM
To: ARSLIST@LISTSERV.ACSU.BUFFALO.EDU
Subject:


I have one particular Win 95 machine I can't get to connect to my server,
but it's just not making any sense. The server is running, and I have
roughly 15 "identically" configured clients accessing it with no problems.
I've been through the "Error Messages Guide" and stepped through the
suggestions in the "Troubleshooting Guide." Can anyone tell me what I'm
missing? Details follow.

Server: ARS 3.2, HP-UX 10.20, Sybase ASE 11.5.1. The box itself is a
Remedy-dedicated big, hairy D-class HP server.

Client: ARUser.exe 3.2.1, Windows 95b. I can ping the Remedy server by
hostname or IP address. I can telnet the Remedy server by hostname or IP
address. Notifier connects with no problem. When I try to connect the actual
client, though--using either IP or hostname--it waits and waits and finally
comes back with the friendly ARERR 90 message. (This particular box is a
Dell Latitude 266 of some sort on a docking station. It is having no other
connection problems. The user's next door neighbor has an identical machine
with no Remedy connectivity problems at all.)

Thanks in advance for any advice or suggestions.

Best regards,
Fritz


--------
Fritz Knack
Nortel NMC - Remedy System Administrator
901 Corporate Center Drive
MS 419G01
Raleigh, NC 27706
fhknack@nortelnetworks.com
919-997-7077

Also, if the complete domain name is longer than 15 characters enclose it in
double quotes in the hosts file and in the Lmhosts file (if used).

-----Original Message-----
From: Sean Christensen [SMTP:ChristensenS@FRANKLINS.COM.AU]
Sent: Wednesday, February 17, 1999 18:25
To: ARSLIST@LISTSERV.ACSU.BUFFALO.EDU
Subject:

are the users on the same subnet?
Also, how about the "hosts" file on the computer in the C:Windows
directory, try adding the server name and IP address to it and see
how
you go.
Sean

Sean Christensen
Technical Specialist & Remedy Team Leader
Customer Service Support - IT, Franklins Limited
* desk - (02) 9722.1640
* mobile - 0412.029.054
* email - christensens@franklins.com.au
"Let your Yes be Yes and No be No in all you do"



>-----Original Message-----
>From: Fredrick Knack [SMTP:fhknack@NORTELNETWORKS.COM]
>Sent: 11/02/1999 23:04
>To: ARSLIST@LISTSERV.ACSU.BUFFALO.EDU
>Subject:
>
>I have one particular Win 95 machine I can't get to connect to my
server,
>but it's just not making any sense. The server is running, and I
have
>roughly 15 "identically" configured clients accessing it with no
problems.
>I've been through the "Error Messages Guide" and stepped through
the
>suggestions in the "Troubleshooting Guide." Can anyone tell me what
I'm
>missing? Details follow.
>
>Server: ARS 3.2, HP-UX 10.20, Sybase ASE 11.5.1. The box itself is
a
>Remedy-dedicated big, hairy D-class HP server.
>
>Client: ARUser.exe 3.2.1, Windows 95b. I can ping the Remedy server
by
>hostname or IP address. I can telnet the Remedy server by hostname
or IP
>address. Notifier connects with no problem. When I try to connect
the actual
>client, though--using either IP or hostname--it waits and waits and
finally
>comes back with the friendly ARERR 90 message. (This particular box
is a
>Dell Latitude 266 of some sort on a docking station. It is having
no other
>connection problems. The user's next door neighbor has an identical
machine
>with no Remedy connectivity problems at all.)
>
>Thanks in advance for any advice or suggestions.
>
>Best regards,
>Fritz
>
>
>--------
>Fritz Knack
>Nortel NMC - Remedy System Administrator
>901 Corporate Center Drive
>MS 419G01
>Raleigh, NC 27706
>fhknack@nortelnetworks.com
>919-997-7077

are the users on the same subnet?
Also, how about the "hosts" file on the computer in the C:Windows
directory, try adding the server name and IP address to it and see how
you go.
Sean

Sean Christensen
Technical Specialist & Remedy Team Leader
Customer Service Support - IT, Franklins Limited
* desk - (02) 9722.1640
* mobile - 0412.029.054
* email - christensens@franklins.com.au
"Let your Yes be Yes and No be No in all you do"



>-----Original Message-----
>From: Fredrick Knack [SMTP:fhknack@NORTELNETWORKS.COM]
>Sent: 11/02/1999 23:04
>To: ARSLIST@LISTSERV.ACSU.BUFFALO.EDU
>Subject:
>
>I have one particular Win 95 machine I can't get to connect to my server,
>but it's just not making any sense. The server is running, and I have
>roughly 15 "identically" configured clients accessing it with no problems.
>I've been through the "Error Messages Guide" and stepped through the
>suggestions in the "Troubleshooting Guide." Can anyone tell me what I'm
>missing? Details follow.
>
>Server: ARS 3.2, HP-UX 10.20, Sybase ASE 11.5.1. The box itself is a
>Remedy-dedicated big, hairy D-class HP server.
>
>Client: ARUser.exe 3.2.1, Windows 95b. I can ping the Remedy server by
>hostname or IP address. I can telnet the Remedy server by hostname or IP
>address. Notifier connects with no problem. When I try to connect the actual
>client, though--using either IP or hostname--it waits and waits and finally
>comes back with the friendly ARERR 90 message. (This particular box is a
>Dell Latitude 266 of some sort on a docking station. It is having no other
>connection problems. The user's next door neighbor has an identical machine
>with no Remedy connectivity problems at all.)
>
>Thanks in advance for any advice or suggestions.
>
>Best regards,
>Fritz
>
>
>--------
>Fritz Knack
>Nortel NMC - Remedy System Administrator
>901 Corporate Center Drive
>MS 419G01
>Raleigh, NC 27706
>fhknack@nortelnetworks.com
>919-997-7077

Clint,

I would probably write a quick script using either Perl or the Windows NT
command interpreter batch programming language (I don't have a lot of
documentation on it, but I know you can do a lot with it). Using two
macros:

1. One to generate the export file (using variable parameters) and
store it on your hard disk drive.
2. One macro to delete the exported records from your server.

By using Perl (obtain the latest binaries for Win32 from www.perl.org) or
the batch programming language, you can dynamically create the file name
that will be used for your exports.

Derek Berube

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@LISTSERV.ACSU.BUFFALO.EDU]On Behalf Of Pugh, Clinton
Sent: Sunday, February 21, 1999 9:40 PM
To: ARSLIST@LISTSERV.ACSU.BUFFALO.EDU
Subject:


We have an archive process running, that archives records out of our Help
Desk schema to a file - archive.arx
I would like to be able to keep the archive files, so would like an
application/batch file that renames these to include the current date eg -
archive300199.arx (filename[ddmmyy].arx)
I would also like to be able to run this from an NT command line, in an
escalation.
System Configuration :
NT 4.0
SLQ 6.5
ARS 3.0

If anyone can help me with this that would be great.

Thanks in advance.

Clint Pugh
ARSystem Technical Specialist
National Bank of New Zealand
Ph (04) 494 4173
>
mailto:clinton.pugh@nbnz.co.nz

We have an archive process running, that archives records out of our Help
Desk schema to a file - archive.arx
I would like to be able to keep the archive files, so would like an
application/batch file that renames these to include the current date eg -
archive300199.arx (filename[ddmmyy].arx)
I would also like to be able to run this from an NT command line, in an
escalation.
System Configuration :
NT 4.0
SLQ 6.5
ARS 3.0

If anyone can help me with this that would be great.

Thanks in advance.

Clint Pugh
ARSystem Technical Specialist
National Bank of New Zealand
Ph (04) 494 4173
>
mailto:clinton.pugh@nbnz.co.nz