I have tried this and it does work as long as you specify in Permissions
that the Submitter has permission to modify.

> ----------
> From: Simon Taylor[SMTP:set@NORTELNETWORKS.COM]
> Sent: Tuesday, February 02, 1999 7:19 AM
> To: ARSLIST@LISTSERV.ACSU.BUFFALO.EDU
>
> If a user only has a read licence and submits a ticket - can they then
> subsequently modify the ticket they submitted.
> I dont think they can - is this correct?
>
>
>
> Simon Taylor
> Senior Database Engineer
> Cogent Enterprise Europe
> Great Eastern House
> Edinburgh Way
> Harlow
>
> Phone:- 0181 9455289
> Email:- set@nortelnetworks.com
>

I'm confused - I was told by support that a Read Only license meant just
that - users can not even modify their own tickets without a license, either
floating or fixed write.

-----Original Message-----
From: Mike Kennedy [mailto:mike.kennedy@ARGUS-BTN.CO.UK]
Sent: Tuesday, February 02, 1999 7:04 AM
To: ARSLIST@LISTSERV.ACSU.BUFFALO.EDU
Subject:


Would that not depend on which fields you wanted the user to be able to
modify?
Only "Allow Any User To Submit" on those fields you want THEM to change.

Mike Kennedy
Network Support
Newsquest (Sussex) Ltd.


-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@LISTSERV.ACSU.BUFFALO.EDU]On Behalf Of Sokol, Brian
Sent: 02 February 1999 14:24
To: ARSLIST@LISTSERV.ACSU.BUFFALO.EDU
Subject:



I was told that you had to turn on "Allow Any User To Submit" for every
field. Do you know if this is needed.

Thanks
Brian Sokol
AIG Insurance Services
RMIS Department
(973) 402-3079


-----Original Message-----
From: McCarthy, Rhonda Marie [ mailto:Rhonda.Marie.McCarthy@NORWEST.COM
]
Sent: 2/2/99 8:14 AM
To: ARSLIST@LISTSERV.ACSU.BUFFALO.EDU
Subject:


I have tried this and it does work as long as you specify in Permissions
that the Submitter has permission to modify.

> ----------
> From: Simon Taylor[SMTP:set@NORTELNETWORKS.COM]
> Sent: Tuesday, February 02, 1999 7:19 AM
> To: ARSLIST@LISTSERV.ACSU.BUFFALO.EDU
>
> If a user only has a read licence and submits a ticket - can they then
> subsequently modify the ticket they submitted.
> I dont think they can - is this correct?
>
>
>
> Simon Taylor
> Senior Database Engineer
> Cogent Enterprise Europe
> Great Eastern House
> Edinburgh Way
> Harlow
>
> Phone:- 0181 9455289
> Email:- set@nortelnetworks.com
>

Pattie,

In addition to the "Submitter" group having change permission on the desired
fields, you also need to change the "Submitter Mode" from "Changeable" to
"Locked". The submitter mode can be found on the "Licenses" tab in the "Server
Information" window in the admin tool. The submitter mode is set to
"Changeable" by default...

--Peter

At 08:51 AM 2/2/99 -0800, you wrote:
>
> I'm confused - I was told by support that a Read Only license meant just that
> - users can not even modify their own tickets without a license, either
> floating or fixed write.
>>
>> -----Original Message-----
>> From: Mike Kennedy [mailto:mike.kennedy@ARGUS-BTN.CO.UK]
>> Sent: Tuesday, February 02, 1999 7:04 AM
>> To: ARSLIST@LISTSERV.ACSU.BUFFALO.EDU
>> Subject:
>>
>> Would that not depend on which fields you wanted the user to be able to
>> modify?
>> Only "Allow Any User To Submit" on those fields you want THEM to change.
>>
>> Mike Kennedy
>> Network Support
>> Newsquest (Sussex) Ltd.
>>
>>>
>>> -----Original Message-----
>>> From: Action Request System discussion list(ARSList)
>>> [mailto:ARSLIST@LISTSERV.ACSU.BUFFALO.EDU]On Behalf Of Sokol, Brian
>>> Sent: 02 February 1999 14:24
>>> To: ARSLIST@LISTSERV.ACSU.BUFFALO.EDU
>>> Subject:
>>>
>>> I was told that you had to turn on "Allow Any User To Submit" for every
>>> field. Do you know if this is needed.
>>>
>>> Thanks
>>> Brian Sokol
>>> AIG Insurance Services
>>> RMIS Department
>>> (973) 402-3079
>>>
>>> -----Original Message-----
>>> From: McCarthy, Rhonda Marie
>>> [mailto:Rhonda.Marie.McCarthy@
>>> NORWEST.COM]
>>> Sent: 2/2/99 8:14 AM
>>> To: ARSLIST@LISTSERV.ACSU.BUFFALO.EDU
>>> Subject:
>>> I have tried this and it does work as long as you specify in Permissions
>>> that the Submitter has permission to modify.
>>>
>>> > ----------
>>> > From: Simon Taylor[SMTP:set@NORTELNETWORKS.COM]
>>> > Sent: Tuesday, February 02, 1999 7:19 AM
>>> > To: ARSLIST@LISTSERV.ACSU.BUFFALO.EDU
>>> >
>>> > If a user only has a read licence and submits a ticket - can they then
>>> > subsequently modify the ticket they submitted.
>>> > I dont think they can - is this correct?
>>> >
>>> >
>>> >
>>> > Simon Taylor
>>> > Senior Database Engineer
>>> > Cogent Enterprise Europe
>>> > Great Eastern House
>>> > Edinburgh Way
>>> > Harlow
>>> >
>>> > Phone:- 0181 9455289
>>> > Email:- set@nortelnetworks.com
>>> >
>>
>
>
>
>
> Peter White "A man who has attained mastery in an art
> AR System Consultant reveals it in his every action." -Samurai Maxim
> pwhite@nextgen.com

I was told that you had to turn on "Allow Any User To Submit" for every
field. Do you know if this is needed.

Thanks
Brian Sokol
AIG Insurance Services
RMIS Department
(973) 402-3079


-----Original Message-----
From: McCarthy, Rhonda Marie [mailto:Rhonda.Marie.McCarthy@NORWEST.COM]
Sent: 2/2/99 8:14 AM
To: ARSLIST@LISTSERV.ACSU.BUFFALO.EDU
Subject:


I have tried this and it does work as long as you specify in Permissions
that the Submitter has permission to modify.

> ----------
> From: Simon Taylor[SMTP:set@NORTELNETWORKS.COM]
> Sent: Tuesday, February 02, 1999 7:19 AM
> To: ARSLIST@LISTSERV.ACSU.BUFFALO.EDU
>
> If a user only has a read licence and submits a ticket - can they then
> subsequently modify the ticket they submitted.
> I dont think they can - is this correct?
>
>
>
> Simon Taylor
> Senior Database Engineer
> Cogent Enterprise Europe
> Great Eastern House
> Edinburgh Way
> Harlow
>
> Phone:- 0181 9455289
> Email:- set@nortelnetworks.com
>

If a user only has a read licence and submits a ticket - can they then
subsequently modify the ticket they submitted.
I dont think they can - is this correct?



Simon Taylor
Senior Database Engineer
Cogent Enterprise Europe
Great Eastern House
Edinburgh Way
Harlow

Phone:- 0181 9455289
Email:- set@nortelnetworks.com

Simon,

You are correct.

A read license will only allow you to ADD a record to the database. Once
you have added the record you cannot update it unless you have a Floating
or Fixed License.

For AC purposes, if you have a Read license and you press the ADD CALL
button, you will not be able to do anything else to that record as it then
goes into Modify mode.

Mike.
(Embedded image moved to file: pic20424.pcx)
Simon Taylor
02/02/99 12:19 GMT
Please respond to "Action Request System discussion list(ARSList)"


To: ARSLIST@LISTSERV.ACSU.BUFFALO.EDU
cc: (bcc: Michael M. Worts)
Subject:




If a user only has a read licence and submits a ticket - can they then
subsequently modify the ticket they submitted.
I dont think they can - is this correct?



Simon Taylor
Senior Database Engineer
Cogent Enterprise Europe
Great Eastern House
Edinburgh Way
Harlow

Phone:- 0181 9455289
Email:- set@nortelnetworks.com


n n n n

If you set the Submitter Mode to Locked a user with a read license can
modify his/her record as long as the Submitter group has access to the
field(s). You set the submitter mode under the license tab in the Server
Information section in the Admin tool.

Cheers

Peter Yttergren

SBA3 (E)ARS Technical Manager

Cap Gemini Sweden

> -----Original Message-----
> From: Simon Taylor [SMTP:set@NORTELNETWORKS.COM]
> Sent: 1999 02 02 13:20
> To: ARSLIST@LISTSERV.ACSU.BUFFALO.EDU
> Subject:
>
> If a user only has a read licence and submits a ticket - can they then
> subsequently modify the ticket they submitted.
> I dont think they can - is this correct?
>
>
>
> Simon Taylor
> Senior Database Engineer
> Cogent Enterprise Europe
> Great Eastern House
> Edinburgh Way
> Harlow
>
> Phone:- 0181 9455289
> Email:- set@nortelnetworks.com

Would that not depend on which fields you wanted the user to be able to
modify?
Only "Allow Any User To Submit" on those fields you want THEM to change.

Mike Kennedy
Network Support
Newsquest (Sussex) Ltd.

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@LISTSERV.ACSU.BUFFALO.EDU]On Behalf Of Sokol, Brian
Sent: 02 February 1999 14:24
To: ARSLIST@LISTSERV.ACSU.BUFFALO.EDU
Subject:


I was told that you had to turn on "Allow Any User To Submit" for every
field. Do you know if this is needed.

Thanks
Brian Sokol
AIG Insurance Services
RMIS Department
(973) 402-3079



-----Original Message-----
From: McCarthy, Rhonda Marie [mailto:Rhonda.Marie.McCarthy@NORWEST.COM]
Sent: 2/2/99 8:14 AM
To: ARSLIST@LISTSERV.ACSU.BUFFALO.EDU
Subject:



I have tried this and it does work as long as you specify in Permissions
that the Submitter has permission to modify.

> ----------
> From: Simon Taylor[SMTP:set@NORTELNETWORKS.COM]
> Sent: Tuesday, February 02, 1999 7:19 AM
> To: ARSLIST@LISTSERV.ACSU.BUFFALO.EDU
>
> If a user only has a read licence and submits a ticket - can they then
> subsequently modify the ticket they submitted.
> I dont think they can - is this correct?
>
>
>
> Simon Taylor
> Senior Database Engineer
> Cogent Enterprise Europe
> Great Eastern House
> Edinburgh Way
> Harlow
>
> Phone:- 0181 9455289
> Email:- set@nortelnetworks.com
>

They can if the submitter mode is locked in the server preferences. If
unlocked I don't think they can.

If you set the Assigned-to field to that user, then they can modify the ticket even with a readonly license.