1. Yes, but it doesn't matter: "I can ping the Remedy server by hostname or
IP address."
2. Yes.
3. It wasn't when the client was installed--which I thought/hoped was the
problem--but it's since been fixed (and reinstalled for good measure). No
dice.

Installing the client ain't supposed to be this tough. It's got to be
something obvious. :-) Thanks for your help.

Fritz
> -----Original Message-----
> From: Glenn P. Berry [SMTP:Gberry616@AOL.COM]
> Sent: Thursday, February 11, 1999 08:51
> To: ARSLIST@LISTSERV.ACSU.BUFFALO.EDU
> Subject:
>
> Fritz,
> 1. Do you have the hostname & IP in the HOST file on the laptop machine?
> 2. Do you have the server in the user tool login servers section?
> 3. Is the laptop 'next door' on the same GATEWAY as this machine?
>
> I know these are the obvious things but thought I would check...
>
> GLENN BERRY
> SR. REMEDY DEVELOPER
> FIRST UNION NATIONAL BANK
> CHARLOTTE, NC

Fritz,
1. Do you have the hostname & IP in the HOST file on the laptop machine?
2. Do you have the server in the user tool login servers section?
3. Is the laptop 'next door' on the same GATEWAY as this machine?

I know these are the obvious things but thought I would check...

GLENN BERRY
SR. REMEDY DEVELOPER
FIRST UNION NATIONAL BANK
CHARLOTTE, NC

Have you tried setting up a hosts file?

Go into dos and type edit hosts

enter

IP Address of server - space - name of server -space - Name of
server@company.com

File save.

This has cured a similar problem for me.

Regards

Paul Mason
International EARS Infrastructure Support
Fax: +44 (0)171 917 4480
Phone: +44 (0)171 917 4414
Email: EARS.SBA-Support@capgemini.co.uk




-----Original Message-----
From: Fredrick Knack [mailto:fhknack@NORTELNETWORKS.COM]
Sent: Thursday, February 11, 1999 1:04 PM
To: ARSLIST@LISTSERV.ACSU.BUFFALO.EDU
Subject:


I have one particular Win 95 machine I can't get to connect to my server,
but it's just not making any sense. The server is running, and I have
roughly 15 "identically" configured clients accessing it with no problems.
I've been through the "Error Messages Guide" and stepped through the
suggestions in the "Troubleshooting Guide." Can anyone tell me what I'm
missing? Details follow.

Server: ARS 3.2, HP-UX 10.20, Sybase ASE 11.5.1. The box itself is a
Remedy-dedicated big, hairy D-class HP server.

Client: ARUser.exe 3.2.1, Windows 95b. I can ping the Remedy server by
hostname or IP address. I can telnet the Remedy server by hostname or IP
address. Notifier connects with no problem. When I try to connect the actual
client, though--using either IP or hostname--it waits and waits and finally
comes back with the friendly ARERR 90 message. (This particular box is a
Dell Latitude 266 of some sort on a docking station. It is having no other
connection problems. The user's next door neighbor has an identical machine
with no Remedy connectivity problems at all.)

Thanks in advance for any advice or suggestions.

Best regards,
Fritz


--------
Fritz Knack
Nortel NMC - Remedy System Administrator
901 Corporate Center Drive
MS 419G01
Raleigh, NC 27706
fhknack@nortelnetworks.com
919-997-7077

Also, if the complete domain name is longer than 15 characters enclose it in
double quotes in the hosts file and in the Lmhosts file (if used).

-----Original Message-----
From: Sean Christensen [SMTP:ChristensenS@FRANKLINS.COM.AU]
Sent: Wednesday, February 17, 1999 18:25
To: ARSLIST@LISTSERV.ACSU.BUFFALO.EDU
Subject:

are the users on the same subnet?
Also, how about the "hosts" file on the computer in the C:Windows
directory, try adding the server name and IP address to it and see
how
you go.
Sean

Sean Christensen
Technical Specialist & Remedy Team Leader
Customer Service Support - IT, Franklins Limited
* desk - (02) 9722.1640
* mobile - 0412.029.054
* email - christensens@franklins.com.au
"Let your Yes be Yes and No be No in all you do"



>-----Original Message-----
>From: Fredrick Knack [SMTP:fhknack@NORTELNETWORKS.COM]
>Sent: 11/02/1999 23:04
>To: ARSLIST@LISTSERV.ACSU.BUFFALO.EDU
>Subject:
>
>I have one particular Win 95 machine I can't get to connect to my
server,
>but it's just not making any sense. The server is running, and I
have
>roughly 15 "identically" configured clients accessing it with no
problems.
>I've been through the "Error Messages Guide" and stepped through
the
>suggestions in the "Troubleshooting Guide." Can anyone tell me what
I'm
>missing? Details follow.
>
>Server: ARS 3.2, HP-UX 10.20, Sybase ASE 11.5.1. The box itself is
a
>Remedy-dedicated big, hairy D-class HP server.
>
>Client: ARUser.exe 3.2.1, Windows 95b. I can ping the Remedy server
by
>hostname or IP address. I can telnet the Remedy server by hostname
or IP
>address. Notifier connects with no problem. When I try to connect
the actual
>client, though--using either IP or hostname--it waits and waits and
finally
>comes back with the friendly ARERR 90 message. (This particular box
is a
>Dell Latitude 266 of some sort on a docking station. It is having
no other
>connection problems. The user's next door neighbor has an identical
machine
>with no Remedy connectivity problems at all.)
>
>Thanks in advance for any advice or suggestions.
>
>Best regards,
>Fritz
>
>
>--------
>Fritz Knack
>Nortel NMC - Remedy System Administrator
>901 Corporate Center Drive
>MS 419G01
>Raleigh, NC 27706
>fhknack@nortelnetworks.com
>919-997-7077

are the users on the same subnet?
Also, how about the "hosts" file on the computer in the C:Windows
directory, try adding the server name and IP address to it and see how
you go.
Sean

Sean Christensen
Technical Specialist & Remedy Team Leader
Customer Service Support - IT, Franklins Limited
* desk - (02) 9722.1640
* mobile - 0412.029.054
* email - christensens@franklins.com.au
"Let your Yes be Yes and No be No in all you do"



>-----Original Message-----
>From: Fredrick Knack [SMTP:fhknack@NORTELNETWORKS.COM]
>Sent: 11/02/1999 23:04
>To: ARSLIST@LISTSERV.ACSU.BUFFALO.EDU
>Subject:
>
>I have one particular Win 95 machine I can't get to connect to my server,
>but it's just not making any sense. The server is running, and I have
>roughly 15 "identically" configured clients accessing it with no problems.
>I've been through the "Error Messages Guide" and stepped through the
>suggestions in the "Troubleshooting Guide." Can anyone tell me what I'm
>missing? Details follow.
>
>Server: ARS 3.2, HP-UX 10.20, Sybase ASE 11.5.1. The box itself is a
>Remedy-dedicated big, hairy D-class HP server.
>
>Client: ARUser.exe 3.2.1, Windows 95b. I can ping the Remedy server by
>hostname or IP address. I can telnet the Remedy server by hostname or IP
>address. Notifier connects with no problem. When I try to connect the actual
>client, though--using either IP or hostname--it waits and waits and finally
>comes back with the friendly ARERR 90 message. (This particular box is a
>Dell Latitude 266 of some sort on a docking station. It is having no other
>connection problems. The user's next door neighbor has an identical machine
>with no Remedy connectivity problems at all.)
>
>Thanks in advance for any advice or suggestions.
>
>Best regards,
>Fritz
>
>
>--------
>Fritz Knack
>Nortel NMC - Remedy System Administrator
>901 Corporate Center Drive
>MS 419G01
>Raleigh, NC 27706
>fhknack@nortelnetworks.com
>919-997-7077

Clint,

I would probably write a quick script using either Perl or the Windows NT
command interpreter batch programming language (I don't have a lot of
documentation on it, but I know you can do a lot with it). Using two
macros:

1. One to generate the export file (using variable parameters) and
store it on your hard disk drive.
2. One macro to delete the exported records from your server.

By using Perl (obtain the latest binaries for Win32 from www.perl.org) or
the batch programming language, you can dynamically create the file name
that will be used for your exports.

Derek Berube

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:ARSLIST@LISTSERV.ACSU.BUFFALO.EDU]On Behalf Of Pugh, Clinton
Sent: Sunday, February 21, 1999 9:40 PM
To: ARSLIST@LISTSERV.ACSU.BUFFALO.EDU
Subject:


We have an archive process running, that archives records out of our Help
Desk schema to a file - archive.arx
I would like to be able to keep the archive files, so would like an
application/batch file that renames these to include the current date eg -
archive300199.arx (filename[ddmmyy].arx)
I would also like to be able to run this from an NT command line, in an
escalation.
System Configuration :
NT 4.0
SLQ 6.5
ARS 3.0

If anyone can help me with this that would be great.

Thanks in advance.

Clint Pugh
ARSystem Technical Specialist
National Bank of New Zealand
Ph (04) 494 4173
>
mailto:clinton.pugh@nbnz.co.nz

We have an archive process running, that archives records out of our Help
Desk schema to a file - archive.arx
I would like to be able to keep the archive files, so would like an
application/batch file that renames these to include the current date eg -
archive300199.arx (filename[ddmmyy].arx)
I would also like to be able to run this from an NT command line, in an
escalation.
System Configuration :
NT 4.0
SLQ 6.5
ARS 3.0

If anyone can help me with this that would be great.

Thanks in advance.

Clint Pugh
ARSystem Technical Specialist
National Bank of New Zealand
Ph (04) 494 4173
>
mailto:clinton.pugh@nbnz.co.nz