I thought this list was to serve as a knowledge base and an assistant
(of a sort) to the Remedy support personnel in CA. They aren't that
bad, to be honest, you just have to talk to the right person. Write
down the support personnel name and keep of a log of the efficient
ones. I do, and I haven't had any problems.

Melissa Dahan

Rick Ponzo wrote:
>
> Melissa,
>
> Nobody TOOK the archive away. Dan said he would offer it on an FTP site.
>
> Rick Ponzo
> System Administrator
> SPAWAR Technical Information Center
> San Diego, CA
> 619-553-8936
>
> ----- Original Message -----
> From: Melissa Mation
> To:
> Sent: Monday, September 13, 1999 2:34 PM
> Subject: Re: wwrug isnt your friend
>
> > Are you insulting your son or me? Either way its sad that you've come to
> > insulting people whose opinions differ from your own. I have to wonder
> what
> > your motivation is? Ten to one, I bet you are a charter member... You're
> > quite right, I am a notourious speller, my grammer is questionable, heck
> you
> > can outright call me stupid, but I don't think this invaidates what I
> have
> > to say. The "WWRUG future" dosen't greatly benifit anyone but those
> > collecting the fees. In fact I personally believe there are a lot of list
> > listners who feel the same way but are afraid, rightly so, of the response
> > from arslist veterans, such as yourself. In your heart Rick, you know its
> > wrong to take away the archive and then charge for people to get it back.
> > Theres a better way, there must be.
> > Melissa
> >
> >
> > >From: "Cook, Rick"
> > >Reply-To: "Action Request System discussion list(ARSList)"
> > >
> > >To: ARSLIST@LISTSERV.VISTAIT.COM
> > >Subject: Re: wwrug isnt your friend
> > >Date: Mon, 13 Sep 1999 13:25:11 -0700
> > >
> > >Rick,
> > >
> > >I thoroughly agree. This "entitlement" mentality is amazing in it's
> > >complete lack of recognition of reality. Oh, and are spell-checkers
> > >considered too fascist an application for you to use, Melissa? Thanks
> for
> > >subjecting the readers to your spelling and grammar, which was about what
> > >would come from my 4th grade son. Really underscored the thoughtful
> > >intelligence of your point.
> > >
> > >Finally, maybe my memory is faulty, but I don't recall ever seeing
> > >Melissa's
> > >name contributing on the list before. Just how much work has she done to
> > >make the list a better place for anyone?
> > >
> > >Sorry to vent further, I really will get back to work now.
> > >
> > >Rick Cook
> > >ISS Remedy Consultant
> > >AT&T Wireless Services
> > >425-580-8139
> > >
> > > > -----Original Message-----
> > > > From: Rick Ponzo [SMTP:list@HELP.SPAWAR.NAVY.MIL]
> > > > Sent: Monday, September 13, 1999 12:27 PM
> > > > To: ARSLIST@LISTSERV.VISTAIT.COM
> > > > Subject: Re: wwrug isnt your friend
> > > >
> > > > Melissa/Thomas,
> > > >
> > > > Shouldn't you be more upset with Remedy since you pay THEM for support
> > >but
> > > > don't get what you expect? Instead you are arguing that this
> > >information
> > > > should be accessible to everyone for free. Well, it is. Everyone can
> > > > have
> > > > access to every e-mail sent to the list FOR FREE!
> > > > Archive? Save the e-mails that come in and build your own. Dan
> > >mentioned
> > > > in # 6 of his e-mail "For free I will probably have a FTP area if
> people
> > > > want to download the monthly archives."
> > > > If you don't want to spend the money on WWRUG, then don't! You get
> what
> > > > you
> > > > PAY FOR. If you think it's so easy for Buffalo to maintain the list,
> > >why
> > > > not contact them and see how they feel about continuing the free
> > >service.
> > > >
> > > > By the way Melissa and Thomas, thank you for all of the assistance you
> > > > have
> > > > ever provided to people who post questions here.
> > > >
> > > > Just my 2 cents....delivered for free.
> > > >
> > > > Rick Ponzo
> > > > System Administrator
> > > > SPAWAR Technical Information Center
> > > > San Diego, CA
> > > > 619-553-8936
> > > >
> > > >
> > > > ----- Original Message -----
> > > > From: Truax, Thomas
> > > > To:
> > > > Sent: Monday, September 13, 1999 11:15 AM
> > > > Subject: wwrug isnt your friend
> > > >
> > > >
> > > > > Melissa....RIGHT ON !!
> > > > > I'm paying Remedy more than $14,000 / year for maintenance today.
> > > > This
> > > > > also includes "Help" from Remedy.
> > > > > There's NO way I can afford to pay more $$ this WWRUG. Even if I
> > >wanted
> > > > to,
> > > > > there's NO way my management
> > > > > would agree to give me the $$ to pay for additional Help from WWRUG
> > > > >
> > > > > Thomas Truax
> > > > > Lockheed Martin Federal Systems
> > > > > Owego Help Desk & Remedy Dev.
> > > > > 607-751-3336
> > > >
> > > > Ahh, as if we didnt know this was coming . . .
> > > > "Nothing will change, the arslist will go on for free, blah, blah. We
> > >are
> > > > not selling information users have provided for free. . .
> > > > "The archives are gone and cannot be provided for free." Oh thats
> > > > convient.
> > > > Why did arslist have to be moved from the Buffalo server? Why, so
> you
> > > > can
> > > > charge for what it was providing for free.
> > > > What a jip. Please spare me the "arslist is a great resource and Dan
> is
> > > > to
> > > > thank" Arslist is a great resource, thanks to dan and everyone of us
> who
> > > > subscribes to and posts to it. I dont care what hardware and software
> > >the
> > > > list runs on, without people posting, its worth a damn. My gratitude
> > >for
> > > > someone setting up and manging the lists only goes so far. In case
> you
> > > > havent noticed, Dan, is taking the list we made great and the list we
> > >have
> > > > come to rely on and now charging us for it. Dan why didnt you mention
> > >the
> > > > archive issue earlier? What an all out scam. Egotistical capitalism
> is
> > > > not
> > > > what made the arslist great, quite the opposisite, more like people
> > > > helping
> > > > others for free.
> > > > Ahh, I am so dissapointed with this wwrug. I can't believe Vistait
> and
> > > > Remedy have associated themselves with this fiasco. "The archives
> are
> > > > gone
> > > > and cannot be provided for free."
> > > > Dan, explain to me how this works. WWrug is established to improve
> > >remedy
> > > > user services. Is the main service it improves, one that we used to
> get
> > > > for
> > > > free? How can it not be provided for free, but can be provided for a
> > >fee?
> > > > I thought wwrug was to offer new things to remedy users. Then you
> > >insult
> > > > someone who is trying to provide a alternative to paying for an
> archive
> > > > info. Dont you see Dan, all you have done is taking something great,
> > >and
> > > > to
> > > > make 395*2000 ruined something that belonged to all of us as much as
> it
> > > > did
> > > > you. We need a new arslist founder. Anyone have the hardware to make
> > > > this
> > > > happen?
> > > >
> > > > I hate to say I told so, but I told you so.
> > > >
> > > > 7) ARSList is slow? Stop Complaining. It will speed up, and
> spreading
> > > > our
> > > > efforts over a dozen little sites run purely to
> > > > provide an opportunity to get business, with only a fraction of the
> > > > community effort that the ARSList has, is not the answer.
> > > >
> > > > Dan, remind me who is running a site purely to provide an opportunity
> to
> > > > get
> > > > buisness. Only you buddy, only you.
> > > > wwrug aint the answer
> > > >
> > > > Melissa
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > > >
> > > > > To Unsubscribe send e-mail to:
> > > > > body of text is: unsubscribe arslist
> > > >
> > > > To Unsubscribe send e-mail to:
> > > > body of text is: unsubscribe arslist
> > >
> > >To Unsubscribe send e-mail to:
> > >body of text is: unsubscribe arslist
> >
> > ______________________________________________________
> > Get Your Private, Free Email at http://www.hotmail.com
> >
> > To Unsubscribe send e-mail to:
> > body of text is: unsubscribe arslist
>
> To Unsubscribe send e-mail to:
> body of text is: unsubscribe arslist

> I thought this list was to serve as a knowledge base...

It does. However, no one has ever had ANY obligation whatsoever to
start and maintain ARSList, nor to continue doing so. The ARSList has
been provided free-of-charge to the Remedy community (and as far as I
can tell, it will continue to be). We should be thankful that ARSList
has been there for us, even if it were going away tomorrow (which isn't
even the case). Apparently the parties responsible for ARSList have
decided that it is no longer feasible to maintain this community without
some sort of method to offset expense, hence WWRUG. In a perfect world,
they would not have to resort to this, BUT in a perfect world there
would be no need for Remedy, would there? Or help desks, or having to
work for a living, or having to commute etc. etc. If there is some way
to work toward this perfect world, then I say go for it, but I don't
think that complaining about something you got for free is the way to
accomplish it.


> ...and an assistant
> (of a sort) to the Remedy support personnel in CA. They aren't that
> bad, to be honest, you just have to talk to the right person...

At the price of $37,000+ a year, I would certainly hope that ANY person
I talk to at Remedy would be the right person. Unfortunately this is
not always the case. ARSList is free, and if I receive a feasible
solution or suggestion, then I consider that a blessing (or should,
anyway). If I don't get the answer I need, well, I'm not paying for it
so them's the breaks. As it stands, I think I've had at least as much
success taking a problem to the ARSList as I have by going to Remedy
Support with it. I regret that my company is highly unlikely to pay for
WWRUG but at least the ARSList is still around, and still free. Even if
it were to go away, I would definitely regret it, but seeing how it's
free I can't really justify complaining. That's just bad mojo.

Well, I'm the "nth" person to comment on all this but I couldn't let it
go any longer without saying something.

--Joe Castleman
GTE Communications
Austin TX

To Unsubscribe send e-mail to:
body of text is: unsubscribe arslist

know the names of the good ones, and the bad one. But how does that help if
every time you call the get the bad one? If you know a way to avoid a
support staff person who is not helpful, could you share that info.



> ----------
> From: Melissa Dahan[SMTP:med9002@NYP.ORG]
> Reply To: Action Request System discussion list(ARSList)
> Sent: Tuesday, September 14, 1999 8:52 AM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Re: wwrug isnt your friend
>
> <>
> Dear AR Listers:
>
> I thought this list was to serve as a knowledge base and an assistant
> (of a sort) to the Remedy support personnel in CA. They aren't that
> bad, to be honest, you just have to talk to the right person. Write
> down the support personnel name and keep of a log of the efficient
> ones. I do, and I haven't had any problems.
>
> Melissa Dahan
>
> Rick Ponzo wrote:
> >
> > Melissa,
> >
> > Nobody TOOK the archive away. Dan said he would offer it on an FTP
> site.
> >
> > Rick Ponzo
> > System Administrator
> > SPAWAR Technical Information Center
> > San Diego, CA
> > 619-553-8936
> >
> > ----- Original Message -----
> > From: Melissa Mation
> > To:
> > Sent: Monday, September 13, 1999 2:34 PM
> > Subject: Re: wwrug isnt your friend
> >
> > > Are you insulting your son or me? Either way its sad that you've come
> to
> > > insulting people whose opinions differ from your own. I have to
> wonder
> > what
> > > your motivation is? Ten to one, I bet you are a charter member...
> You're
> > > quite right, I am a notourious speller, my grammer is questionable,
> heck
> > you
> > > can outright call me stupid, but I don't think this invaidates what I
> > have
> > > to say. The "WWRUG future" dosen't greatly benifit anyone but those
> > > collecting the fees. In fact I personally believe there are a lot of
> list
> > > listners who feel the same way but are afraid, rightly so, of the
> response
> > > from arslist veterans, such as yourself. In your heart Rick, you know
> its
> > > wrong to take away the archive and then charge for people to get it
> back.
> > > Theres a better way, there must be.
> > > Melissa
> > >
> > >
> > > >From: "Cook, Rick"
> > > >Reply-To: "Action Request System discussion list(ARSList)"
> > > >
> > > >To: ARSLIST@LISTSERV.VISTAIT.COM
> > > >Subject: Re: wwrug isnt your friend
> > > >Date: Mon, 13 Sep 1999 13:25:11 -0700
> > > >
> > > >Rick,
> > > >
> > > >I thoroughly agree. This "entitlement" mentality is amazing in it's
> > > >complete lack of recognition of reality. Oh, and are spell-checkers
> > > >considered too fascist an application for you to use, Melissa?
> Thanks
> > for
> > > >subjecting the readers to your spelling and grammar, which was about
> what
> > > >would come from my 4th grade son. Really underscored the thoughtful
> > > >intelligence of your point.
> > > >
> > > >Finally, maybe my memory is faulty, but I don't recall ever seeing
> > > >Melissa's
> > > >name contributing on the list before. Just how much work has she
> done to
> > > >make the list a better place for anyone?
> > > >
> > > >Sorry to vent further, I really will get back to work now.
> > > >
> > > >Rick Cook
> > > >ISS Remedy Consultant
> > > >AT&T Wireless Services
> > > >425-580-8139
> > > >
> > > > > -----Original Message-----
> > > > > From: Rick Ponzo [SMTP:list@HELP.SPAWAR.NAVY.MIL]
> > > > > Sent: Monday, September 13, 1999 12:27 PM
> > > > > To: ARSLIST@LISTSERV.VISTAIT.COM
> > > > > Subject: Re: wwrug isnt your friend
> > > > >
> > > > > Melissa/Thomas,
> > > > >
> > > > > Shouldn't you be more upset with Remedy since you pay THEM for
> support
> > > >but
> > > > > don't get what you expect? Instead you are arguing that this
> > > >information
> > > > > should be accessible to everyone for free. Well, it is. Everyone
> can
> > > > > have
> > > > > access to every e-mail sent to the list FOR FREE!
> > > > > Archive? Save the e-mails that come in and build your own. Dan
> > > >mentioned
> > > > > in # 6 of his e-mail "For free I will probably have a FTP area if
> > people
> > > > > want to download the monthly archives."
> > > > > If you don't want to spend the money on WWRUG, then don't! You
> get
> > what
> > > > > you
> > > > > PAY FOR. If you think it's so easy for Buffalo to maintain the
> list,
> > > >why
> > > > > not contact them and see how they feel about continuing the free
> > > >service.
> > > > >
> > > > > By the way Melissa and Thomas, thank you for all of the assistance
> you
> > > > > have
> > > > > ever provided to people who post questions here.
> > > > >
> > > > > Just my 2 cents....delivered for free.
> > > > >
> > > > > Rick Ponzo
> > > > > System Administrator
> > > > > SPAWAR Technical Information Center
> > > > > San Diego, CA
> > > > > 619-553-8936
> > > > >
> > > > >
> > > > > ----- Original Message -----
> > > > > From: Truax, Thomas
> > > > > To:
> > > > > Sent: Monday, September 13, 1999 11:15 AM
> > > > > Subject: wwrug isnt your friend
> > > > >
> > > > >
> > > > > > Melissa....RIGHT ON !!
> > > > > > I'm paying Remedy more than $14,000 / year for maintenance
> today.
> > > > > This
> > > > > > also includes "Help" from Remedy.
> > > > > > There's NO way I can afford to pay more $$ this WWRUG. Even if
> I
> > > >wanted
> > > > > to,
> > > > > > there's NO way my management
> > > > > > would agree to give me the $$ to pay for additional Help from
> WWRUG
> > > > > >
> > > > > > Thomas Truax
> > > > > > Lockheed Martin Federal Systems
> > > > > > Owego Help Desk & Remedy Dev.
> > > > > > 607-751-3336
> > > > >
> > > > > Ahh, as if we didnt know this was coming . . .
> > > > > "Nothing will change, the arslist will go on for free, blah, blah.
> We
> > > >are
> > > > > not selling information users have provided for free. . .
> > > > > "The archives are gone and cannot be provided for free." Oh thats
> > > > > convient.
> > > > > Why did arslist have to be moved from the Buffalo server? Why,
> so
> > you
> > > > > can
> > > > > charge for what it was providing for free.
> > > > > What a jip. Please spare me the "arslist is a great resource and
> Dan
> > is
> > > > > to
> > > > > thank" Arslist is a great resource, thanks to dan and everyone of
> us
> > who
> > > > > subscribes to and posts to it. I dont care what hardware and
> software
> > > >the
> > > > > list runs on, without people posting, its worth a damn. My
> gratitude
> > > >for
> > > > > someone setting up and manging the lists only goes so far. In
> case
> > you
> > > > > havent noticed, Dan, is taking the list we made great and the list
> we
> > > >have
> > > > > come to rely on and now charging us for it. Dan why didnt you
> mention
> > > >the
> > > > > archive issue earlier? What an all out scam. Egotistical
> capitalism
> > is
> > > > > not
> > > > > what made the arslist great, quite the opposisite, more like
> people
> > > > > helping
> > > > > others for free.
> > > > > Ahh, I am so dissapointed with this wwrug. I can't believe
> Vistait
> > and
> > > > > Remedy have associated themselves with this fiasco. "The
> archives
> > are
> > > > > gone
> > > > > and cannot be provided for free."
> > > > > Dan, explain to me how this works. WWrug is established to
> improve
> > > >remedy
> > > > > user services. Is the main service it improves, one that we used
> to
> > get
> > > > > for
> > > > > free? How can it not be provided for free, but can be provided
> for a
> > > >fee?
> > > > > I thought wwrug was to offer new things to remedy users. Then you
> > > >insult
> > > > > someone who is trying to provide a alternative to paying for an
> > archive
> > > > > info. Dont you see Dan, all you have done is taking something
> great,
> > > >and
> > > > > to
> > > > > make 395*2000 ruined something that belonged to all of us as much
> as
> > it
> > > > > did
> > > > > you. We need a new arslist founder. Anyone have the hardware to
> make
> > > > > this
> > > > > happen?
> > > > >
> > > > > I hate to say I told so, but I told you so.
> > > > >
> > > > > 7) ARSList is slow? Stop Complaining. It will speed up, and
> > spreading
> > > > > our
> > > > > efforts over a dozen little sites run purely to
> > > > > provide an opportunity to get business, with only a fraction of
> the
> > > > > community effort that the ARSList has, is not the answer.
> > > > >
> > > > > Dan, remind me who is running a site purely to provide an
> opportunity
> > to
> > > > > get
> > > > > buisness. Only you buddy, only you.
> > > > > wwrug aint the answer
> > > > >
> > > > > Melissa
> > > > >
> > > > >
> > > > >
> > > > >
> > > > >
> > > > >
> > > > > >
> > > > > > To Unsubscribe send e-mail to:
> > > > > > body of text is: unsubscribe arslist
> > > > >
> > > > > To Unsubscribe send e-mail to:
> > > > > body of text is: unsubscribe arslist
> > > >
> > > >To Unsubscribe send e-mail to:
> > > >body of text is: unsubscribe arslist
> > >
> > > ______________________________________________________
> > > Get Your Private, Free Email at http://www.hotmail.com
> > >
> > > To Unsubscribe send e-mail to:
> > > body of text is: unsubscribe arslist
> >
> > To Unsubscribe send e-mail to:
> > body of text is: unsubscribe arslist
>

To Unsubscribe send e-mail to:
body of text is: unsubscribe arslist

1. get a news group for Remedy going. Free and anyone can use it. Remedy
can't control it nor charge for it unless they host it on their server.

2. Setup another mailing list. Get an old 486, linux and majordomo (or some
other opensource mailing list program) and ask your ISP some shelf space.
Many small to medium ISPs know that a 200 message a day mailing list is
squat in bandwidth and would be willing to provide you with a LAN drop and a
power cord, you bring the hardware. If your company has a good pipe to the
net you could host it yourself.

3. There are plenty of banner ad driven mailing list services that are free.
I use a few and they have WWW searching for archives and the banner Spam is
at the bottom of the messages as a footer. Not a bad solution. Here is one
as a example: http://www.egroups.com/

4. Keep paying Remedy for mediocre support and subscribe to the new for
charge mailing list.

And to those who feel paying is ok, I get over 300 messages a day form the
Redhat Linux mailing list. Redhat provides this for free to ANYONE who
want's to join. Stardivision (makers of Staroffice) offer free Newsgroups
that they host for support. Even Microsoft allows anyone to search their
support articles for problems. Not all support should be fee based.
If the maintainers of this list feel they have to charge a fee for it then
they are not looking hard enough at readily available free alternatives,
they are trying to make money where none should be made.

Just my $0.02


> -----Original Message-----
> From: Newton, Debby [mailto:debby.newton@LMCO.COM]
> Sent: Tuesday, September 14, 1999 9:52 AM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Re: wwrug isnt your friend
> Importance: High
>
>
> You hit it on the head. There are some good support
> personnel at Remedy. I
> know the names of the good ones, and the bad one. But how
> does that help if
> every time you call the get the bad one? If you know a way to avoid a
> support staff person who is not helpful, could you share that info.
>
>
>
> > ----------
> > From: Melissa Dahan[SMTP:med9002@NYP.ORG]
> > Reply To: Action Request System discussion list(ARSList)
> > Sent: Tuesday, September 14, 1999 8:52 AM
> > To: ARSLIST@LISTSERV.VISTAIT.COM
> > Subject: Re: wwrug isnt your friend
> >
> > <>
> > Dear AR Listers:
> >
> > I thought this list was to serve as a knowledge base and an
> assistant
> > (of a sort) to the Remedy support personnel in CA. They aren't that
> > bad, to be honest, you just have to talk to the right person. Write
> > down the support personnel name and keep of a log of the efficient
> > ones. I do, and I haven't had any problems.
> >
> > Melissa Dahan
> >
> > Rick Ponzo wrote:
> > >
> > > Melissa,
> > >
> > > Nobody TOOK the archive away. Dan said he would offer it
> on an FTP
> > site.
> > >
> > > Rick Ponzo
> > > System Administrator
> > > SPAWAR Technical Information Center
> > > San Diego, CA
> > > 619-553-8936
> > >
> > > ----- Original Message -----
> > > From: Melissa Mation
> > > To:
> > > Sent: Monday, September 13, 1999 2:34 PM
> > > Subject: Re: wwrug isnt your friend
> > >
> > > > Are you insulting your son or me? Either way its sad
> that you've come
> > to
> > > > insulting people whose opinions differ from your own. I have to
> > wonder
> > > what
> > > > your motivation is? Ten to one, I bet you are a
> charter member...
> > You're
> > > > quite right, I am a notourious speller, my grammer is
> questionable,
> > heck
> > > you
> > > > can outright call me stupid, but I don't think this
> invaidates what I
> > > have
> > > > to say. The "WWRUG future" dosen't greatly benifit
> anyone but those
> > > > collecting the fees. In fact I personally believe
> there are a lot of
> > list
> > > > listners who feel the same way but are afraid, rightly
> so, of the
> > response
> > > > from arslist veterans, such as yourself. In your heart
> Rick, you know
> > its
> > > > wrong to take away the archive and then charge for
> people to get it
> > back.
> > > > Theres a better way, there must be.
> > > > Melissa
> > > >
> > > >
> > > > >From: "Cook, Rick"
> > > > >Reply-To: "Action Request System discussion list(ARSList)"
> > > > >
> > > > >To: ARSLIST@LISTSERV.VISTAIT.COM
> > > > >Subject: Re: wwrug isnt your friend
> > > > >Date: Mon, 13 Sep 1999 13:25:11 -0700
> > > > >
> > > > >Rick,
> > > > >
> > > > >I thoroughly agree. This "entitlement" mentality is
> amazing in it's
> > > > >complete lack of recognition of reality. Oh, and are
> spell-checkers
> > > > >considered too fascist an application for you to use, Melissa?
> > Thanks
> > > for
> > > > >subjecting the readers to your spelling and grammar,
> which was about
> > what
> > > > >would come from my 4th grade son. Really underscored
> the thoughtful
> > > > >intelligence of your point.
> > > > >
> > > > >Finally, maybe my memory is faulty, but I don't recall
> ever seeing
> > > > >Melissa's
> > > > >name contributing on the list before. Just how much
> work has she
> > done to
> > > > >make the list a better place for anyone?
> > > > >
> > > > >Sorry to vent further, I really will get back to work now.
> > > > >
> > > > >Rick Cook
> > > > >ISS Remedy Consultant
> > > > >AT&T Wireless Services
> > > > >425-580-8139
> > > > >
> > > > > > -----Original Message-----
> > > > > > From: Rick Ponzo [SMTP:list@HELP.SPAWAR.NAVY.MIL]
> > > > > > Sent: Monday, September 13, 1999 12:27 PM
> > > > > > To: ARSLIST@LISTSERV.VISTAIT.COM
> > > > > > Subject: Re: wwrug isnt your friend
> > > > > >
> > > > > > Melissa/Thomas,
> > > > > >
> > > > > > Shouldn't you be more upset with Remedy since you
> pay THEM for
> > support
> > > > >but
> > > > > > don't get what you expect? Instead you are arguing
> that this
> > > > >information
> > > > > > should be accessible to everyone for free. Well,
> it is. Everyone
> > can
> > > > > > have
> > > > > > access to every e-mail sent to the list FOR FREE!
> > > > > > Archive? Save the e-mails that come in and build
> your own. Dan
> > > > >mentioned
> > > > > > in # 6 of his e-mail "For free I will probably have
> a FTP area if
> > > people
> > > > > > want to download the monthly archives."
> > > > > > If you don't want to spend the money on WWRUG, then
> don't! You
> > get
> > > what
> > > > > > you
> > > > > > PAY FOR. If you think it's so easy for Buffalo to
> maintain the
> > list,
> > > > >why
> > > > > > not contact them and see how they feel about
> continuing the free
> > > > >service.
> > > > > >
> > > > > > By the way Melissa and Thomas, thank you for all of
> the assistance
> > you
> > > > > > have
> > > > > > ever provided to people who post questions here.
> > > > > >
> > > > > > Just my 2 cents....delivered for free.
> > > > > >
> > > > > > Rick Ponzo
> > > > > > System Administrator
> > > > > > SPAWAR Technical Information Center
> > > > > > San Diego, CA
> > > > > > 619-553-8936
> > > > > >
> > > > > >
> > > > > > ----- Original Message -----
> > > > > > From: Truax, Thomas
> > > > > > To:
> > > > > > Sent: Monday, September 13, 1999 11:15 AM
> > > > > > Subject: wwrug isnt your friend
> > > > > >
> > > > > >
> > > > > > > Melissa....RIGHT ON !!
> > > > > > > I'm paying Remedy more than $14,000 / year for maintenance
> > today.
> > > > > > This
> > > > > > > also includes "Help" from Remedy.
> > > > > > > There's NO way I can afford to pay more $$ this
> WWRUG. Even if
> > I
> > > > >wanted
> > > > > > to,
> > > > > > > there's NO way my management
> > > > > > > would agree to give me the $$ to pay for
> additional Help from
> > WWRUG
> > > > > > >
> > > > > > > Thomas Truax
> > > > > > > Lockheed Martin Federal Systems
> > > > > > > Owego Help Desk & Remedy Dev.
> > > > > > > 607-751-3336
> > > > > >
> > > > > > Ahh, as if we didnt know this was coming . . .
> > > > > > "Nothing will change, the arslist will go on for
> free, blah, blah.
> > We
> > > > >are
> > > > > > not selling information users have provided for free. . .
> > > > > > "The archives are gone and cannot be provided for
> free." Oh thats
> > > > > > convient.
> > > > > > Why did arslist have to be moved from the Buffalo
> server? Why,
> > so
> > > you
> > > > > > can
> > > > > > charge for what it was providing for free.
> > > > > > What a jip. Please spare me the "arslist is a
> great resource and
> > Dan
> > > is
> > > > > > to
> > > > > > thank" Arslist is a great resource, thanks to dan
> and everyone of
> > us
> > > who
> > > > > > subscribes to and posts to it. I dont care what
> hardware and
> > software
> > > > >the
> > > > > > list runs on, without people posting, its worth a damn. My
> > gratitude
> > > > >for
> > > > > > someone setting up and manging the lists only goes
> so far. In
> > case
> > > you
> > > > > > havent noticed, Dan, is taking the list we made
> great and the list
> > we
> > > > >have
> > > > > > come to rely on and now charging us for it. Dan
> why didnt you
> > mention
> > > > >the
> > > > > > archive issue earlier? What an all out scam. Egotistical
> > capitalism
> > > is
> > > > > > not
> > > > > > what made the arslist great, quite the opposisite, more like
> > people
> > > > > > helping
> > > > > > others for free.
> > > > > > Ahh, I am so dissapointed with this wwrug. I can't believe
> > Vistait
> > > and
> > > > > > Remedy have associated themselves with this fiasco. "The
> > archives
> > > are
> > > > > > gone
> > > > > > and cannot be provided for free."
> > > > > > Dan, explain to me how this works. WWrug is established to
> > improve
> > > > >remedy
> > > > > > user services. Is the main service it improves,
> one that we used
> > to
> > > get
> > > > > > for
> > > > > > free? How can it not be provided for free, but can
> be provided
> > for a
> > > > >fee?
> > > > > > I thought wwrug was to offer new things to remedy
> users. Then you
> > > > >insult
> > > > > > someone who is trying to provide a alternative to
> paying for an
> > > archive
> > > > > > info. Dont you see Dan, all you have done is
> taking something
> > great,
> > > > >and
> > > > > > to
> > > > > > make 395*2000 ruined something that belonged to all
> of us as much
> > as
> > > it
> > > > > > did
> > > > > > you. We need a new arslist founder. Anyone have
> the hardware to
> > make
> > > > > > this
> > > > > > happen?
> > > > > >
> > > > > > I hate to say I told so, but I told you so.
> > > > > >
> > > > > > 7) ARSList is slow? Stop Complaining. It will
> speed up, and
> > > spreading
> > > > > > our
> > > > > > efforts over a dozen little sites run purely to
> > > > > > provide an opportunity to get business, with only a
> fraction of
> > the
> > > > > > community effort that the ARSList has, is not the answer.
> > > > > >
> > > > > > Dan, remind me who is running a site purely to provide an
> > opportunity
> > > to
> > > > > > get
> > > > > > buisness. Only you buddy, only you.
> > > > > > wwrug aint the answer
> > > > > >
> > > > > > Melissa
> > > > > >
> > > > > >
> > > > > >
> > > > > >
> > > > > >
> > > > > >
> > > > > > >
> > > > > > > To Unsubscribe send e-mail to:
>
> > > > > > > body of text is: unsubscribe arslist
> > > > > >
> > > > > > To Unsubscribe send e-mail to:
> > > > > > body of text is: unsubscribe arslist
> > > > >
> > > > >To Unsubscribe send e-mail to:
> > > > >body of text is: unsubscribe arslist
> > > >
> > > > ______________________________________________________
> > > > Get Your Private, Free Email at http://www.hotmail.com
> > > >
> > > > To Unsubscribe send e-mail to:
> > > > body of text is: unsubscribe arslist
> > >
> > > To Unsubscribe send e-mail to:
> > > body of text is: unsubscribe arslist
> >
>
> To Unsubscribe send e-mail to:
> body of text is: unsubscribe arslist
>

To Unsubscribe send e-mail to:
body of text is: unsubscribe arslist

Rob

-----Original Message-----
From: Newton, Debby [ mailto:debby.newton@LMCO.COM]
Sent: Tuesday, September 14, 1999 11:52
To: ARSLIST@LISTSERV.VISTAIT.COM
Subject: Re: wwrug isnt your friend
Importance: High


You hit it on the head. There are some good support personnel at Remedy. I
know the names of the good ones, and the bad one. But how does that help if
every time you call the get the bad one? If you know a way to avoid a
support staff person who is not helpful, could you share that info.



> ----------
> From: Melissa Dahan[SMTP:med9002@NYP.ORG]
> Reply To: Action Request System discussion list(ARSList)
> Sent: Tuesday, September 14, 1999 8:52 AM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Re: wwrug isnt your friend
>
> <>
> Dear AR Listers:
>
> I thought this list was to serve as a knowledge base and an assistant
> (of a sort) to the Remedy support personnel in CA. They aren't that
> bad, to be honest, you just have to talk to the right person. Write
> down the support personnel name and keep of a log of the efficient
> ones. I do, and I haven't had any problems.
>
> Melissa Dahan
>
> Rick Ponzo wrote:
> >
> > Melissa,
> >
> > Nobody TOOK the archive away. Dan said he would offer it on an FTP
> site.
> >
> > Rick Ponzo
> > System Administrator
> > SPAWAR Technical Information Center
> > San Diego, CA
> > 619-553-8936
> >
> > ----- Original Message -----
> > From: Melissa Mation
> > To:
> > Sent: Monday, September 13, 1999 2:34 PM
> > Subject: Re: wwrug isnt your friend
> >
> > > Are you insulting your son or me? Either way its sad that you've come
> to
> > > insulting people whose opinions differ from your own. I have to
> wonder
> > what
> > > your motivation is? Ten to one, I bet you are a charter member...
> You're
> > > quite right, I am a notourious speller, my grammer is questionable,
> heck
> > you
> > > can outright call me stupid, but I don't think this invaidates what I
> > have
> > > to say. The "WWRUG future" dosen't greatly benifit anyone but those
> > > collecting the fees. In fact I personally believe there are a lot of
> list
> > > listners who feel the same way but are afraid, rightly so, of the
> response
> > > from arslist veterans, such as yourself. In your heart Rick, you know
> its
> > > wrong to take away the archive and then charge for people to get it
> back.
> > > Theres a better way, there must be.
> > > Melissa
> > >
> > >
> > > >From: "Cook, Rick"
> > > >Reply-To: "Action Request System discussion list(ARSList)"
> > > >
> > > >To: ARSLIST@LISTSERV.VISTAIT.COM
> > > >Subject: Re: wwrug isnt your friend
> > > >Date: Mon, 13 Sep 1999 13:25:11 -0700
> > > >
> > > >Rick,
> > > >
> > > >I thoroughly agree. This "entitlement" mentality is amazing in it's
> > > >complete lack of recognition of reality. Oh, and are spell-checkers
> > > >considered too fascist an application for you to use, Melissa?
> Thanks
> > for
> > > >subjecting the readers to your spelling and grammar, which was about
> what
> > > >would come from my 4th grade son. Really underscored the thoughtful
> > > >intelligence of your point.
> > > >
> > > >Finally, maybe my memory is faulty, but I don't recall ever seeing
> > > >Melissa's
> > > >name contributing on the list before. Just how much work has she
> done to
> > > >make the list a better place for anyone?
> > > >
> > > >Sorry to vent further, I really will get back to work now.
> > > >
> > > >Rick Cook
> > > >ISS Remedy Consultant
> > > >AT&T Wireless Services
> > > >425-580-8139
> > > >
> > > > > -----Original Message-----
> > > > > From: Rick Ponzo [SMTP:list@HELP.SPAWAR.NAVY.MIL]
> > > > > Sent: Monday, September 13, 1999 12:27 PM
> > > > > To: ARSLIST@LISTSERV.VISTAIT.COM
> > > > > Subject: Re: wwrug isnt your friend
> > > > >
> > > > > Melissa/Thomas,
> > > > >
> > > > > Shouldn't you be more upset with Remedy since you pay THEM for
> support
> > > >but
> > > > > don't get what you expect? Instead you are arguing that this
> > > >information
> > > > > should be accessible to everyone for free. Well, it is. Everyone
> can
> > > > > have
> > > > > access to every e-mail sent to the list FOR FREE!
> > > > > Archive? Save the e-mails that come in and build your own. Dan
> > > >mentioned
> > > > > in # 6 of his e-mail "For free I will probably have a FTP area if
> > people
> > > > > want to download the monthly archives."
> > > > > If you don't want to spend the money on WWRUG, then don't! You
> get
> > what
> > > > > you
> > > > > PAY FOR. If you think it's so easy for Buffalo to maintain the
> list,
> > > >why
> > > > > not contact them and see how they feel about continuing the free
> > > >service.
> > > > >
> > > > > By the way Melissa and Thomas, thank you for all of the assistance
> you
> > > > > have
> > > > > ever provided to people who post questions here.
> > > > >
> > > > > Just my 2 cents....delivered for free.
> > > > >
> > > > > Rick Ponzo
> > > > > System Administrator
> > > > > SPAWAR Technical Information Center
> > > > > San Diego, CA
> > > > > 619-553-8936
> > > > >
> > > > >
> > > > > ----- Original Message -----
> > > > > From: Truax, Thomas
> > > > > To:
> > > > > Sent: Monday, September 13, 1999 11:15 AM
> > > > > Subject: wwrug isnt your friend
> > > > >
> > > > >
> > > > > > Melissa....RIGHT ON !!
> > > > > > I'm paying Remedy more than $14,000 / year for maintenance
> today.
> > > > > This
> > > > > > also includes "Help" from Remedy.
> > > > > > There's NO way I can afford to pay more $$ this WWRUG. Even if
> I
> > > >wanted
> > > > > to,
> > > > > > there's NO way my management
> > > > > > would agree to give me the $$ to pay for additional Help from
> WWRUG
> > > > > >
> > > > > > Thomas Truax
> > > > > > Lockheed Martin Federal Systems
> > > > > > Owego Help Desk & Remedy Dev.
> > > > > > 607-751-3336
> > > > >
> > > > > Ahh, as if we didnt know this was coming . . .
> > > > > "Nothing will change, the arslist will go on for free, blah, blah.
> We
> > > >are
> > > > > not selling information users have provided for free. . .
> > > > > "The archives are gone and cannot be provided for free." Oh thats
> > > > > convient.
> > > > > Why did arslist have to be moved from the Buffalo server? Why,
> so
> > you
> > > > > can
> > > > > charge for what it was providing for free.
> > > > > What a jip. Please spare me the "arslist is a great resource and
> Dan
> > is
> > > > > to
> > > > > thank" Arslist is a great resource, thanks to dan and everyone of
> us
> > who
> > > > > subscribes to and posts to it. I dont care what hardware and
> software
> > > >the
> > > > > list runs on, without people posting, its worth a damn. My
> gratitude
> > > >for
> > > > > someone setting up and manging the lists only goes so far. In
> case
> > you
> > > > > havent noticed, Dan, is taking the list we made great and the list
> we
> > > >have
> > > > > come to rely on and now charging us for it. Dan why didnt you
> mention
> > > >the
> > > > > archive issue earlier? What an all out scam. Egotistical
> capitalism
> > is
> > > > > not
> > > > > what made the arslist great, quite the opposisite, more like
> people
> > > > > helping
> > > > > others for free.
> > > > > Ahh, I am so dissapointed with this wwrug. I can't believe
> Vistait
> > and
> > > > > Remedy have associated themselves with this fiasco. "The
> archives
> > are
> > > > > gone
> > > > > and cannot be provided for free."
> > > > > Dan, explain to me how this works. WWrug is established to
> improve
> > > >remedy
> > > > > user services. Is the main service it improves, one that we used
> to
> > get
> > > > > for
> > > > > free? How can it not be provided for free, but can be provided
> for a
> > > >fee?
> > > > > I thought wwrug was to offer new things to remedy users. Then you
> > > >insult
> > > > > someone who is trying to provide a alternative to paying for an
> > archive
> > > > > info. Dont you see Dan, all you have done is taking something
> great,
> > > >and
> > > > > to
> > > > > make 395*2000 ruined something that belonged to all of us as much
> as
> > it
> > > > > did
> > > > > you. We need a new arslist founder. Anyone have the hardware to
> make
> > > > > this
> > > > > happen?
> > > > >
> > > > > I hate to say I told so, but I told you so.
> > > > >
> > > > > 7) ARSList is slow? Stop Complaining. It will speed up, and
> > spreading
> > > > > our
> > > > > efforts over a dozen little sites run purely to
> > > > > provide an opportunity to get business, with only a fraction of
> the
> > > > > community effort that the ARSList has, is not the answer.
> > > > >
> > > > > Dan, remind me who is running a site purely to provide an
> opportunity
> > to
> > > > > get
> > > > > buisness. Only you buddy, only you.
> > > > > wwrug aint the answer
> > > > >
> > > > > Melissa
> > > > >
> > > > >
> > > > >
> > > > >
> > > > >
> > > > >
> > > > > >
> > > > > > To Unsubscribe send e-mail to:
> > > > > > body of text is: unsubscribe arslist
> > > > >
> > > > > To Unsubscribe send e-mail to:
> > > > > body of text is: unsubscribe arslist
> > > >
> > > >To Unsubscribe send e-mail to:
> > > >body of text is: unsubscribe arslist
> > >
> > > ______________________________________________________
> > > Get Your Private, Free Email at http://www.hotmail.com
> > >
> > > To Unsubscribe send e-mail to:
> > > body of text is: unsubscribe arslist
> >
> > To Unsubscribe send e-mail to:
> > body of text is: unsubscribe arslist
>

To Unsubscribe send e-mail to:
body of text is: unsubscribe arslist

following:
- barely understands where the problem is - server, client, database, os,
etc., even if you clearly describe it and expect just a solution.
- asks for all possible logs, sql, api, filter, workflow, system, etc.
- tells he is going to reproduce the problem (poor guy).
If that happen, better forget it and post your problem on the list.
Hopefully someone has fought this problem before.

Take care,

Nicky
/guy with a lot of non affirmative experience with Remedy Support/

-----Original Message-----
From: Newton, Debby
To: ARSLIST@LISTSERV.VISTAIT.COM
Date: Tuesday, September 14, 1999 1:22 PM
Subject: Re: wwrug isnt your friend


You hit it on the head. There are some good support personnel at Remedy. I
know the names of the good ones, and the bad one. But how does that help if
every time you call the get the bad one? If you know a way to avoid a
support staff person who is not helpful, could you share that info.



> ----------
> From: Melissa Dahan[SMTP:med9002@NYP.ORG]
> Reply To: Action Request System discussion list(ARSList)
> Sent: Tuesday, September 14, 1999 8:52 AM
> To: ARSLIST@LISTSERV.VISTAIT.COM
> Subject: Re: wwrug isnt your friend
>
> <>
> Dear AR Listers:
>
> I thought this list was to serve as a knowledge base and an assistant
> (of a sort) to the Remedy support personnel in CA. They aren't that
> bad, to be honest, you just have to talk to the right person. Write
> down the support personnel name and keep of a log of the efficient
> ones. I do, and I haven't had any problems.
>
> Melissa Dahan
>
> Rick Ponzo wrote:
> >
> > Melissa,
> >
> > Nobody TOOK the archive away. Dan said he would offer it on an FTP
> site.
> >
> > Rick Ponzo
> > System Administrator
> > SPAWAR Technical Information Center
> > San Diego, CA
> > 619-553-8936
> >
> > ----- Original Message -----
> > From: Melissa Mation
> > To:
> > Sent: Monday, September 13, 1999 2:34 PM
> > Subject: Re: wwrug isnt your friend
> >
> > > Are you insulting your son or me? Either way its sad that you've come
> to
> > > insulting people whose opinions differ from your own. I have to
> wonder
> > what
> > > your motivation is? Ten to one, I bet you are a charter member...
> You're
> > > quite right, I am a notourious speller, my grammer is questionable,
> heck
> > you
> > > can outright call me stupid, but I don't think this invaidates what I
> > have
> > > to say. The "WWRUG future" dosen't greatly benifit anyone but those
> > > collecting the fees. In fact I personally believe there are a lot of
> list
> > > listners who feel the same way but are afraid, rightly so, of the
> response
> > > from arslist veterans, such as yourself. In your heart Rick, you know
> its
> > > wrong to take away the archive and then charge for people to get it
> back.
> > > Theres a better way, there must be.
> > > Melissa
> > >
> > >
> > > >From: "Cook, Rick"
> > > >Reply-To: "Action Request System discussion list(ARSList)"
> > > >
> > > >To: ARSLIST@LISTSERV.VISTAIT.COM
> > > >Subject: Re: wwrug isnt your friend
> > > >Date: Mon, 13 Sep 1999 13:25:11 -0700
> > > >
> > > >Rick,
> > > >
> > > >I thoroughly agree. This "entitlement" mentality is amazing in it's
> > > >complete lack of recognition of reality. Oh, and are spell-checkers
> > > >considered too fascist an application for you to use, Melissa?
> Thanks
> > for
> > > >subjecting the readers to your spelling and grammar, which was about
> what
> > > >would come from my 4th grade son. Really underscored the thoughtful
> > > >intelligence of your point.
> > > >
> > > >Finally, maybe my memory is faulty, but I don't recall ever seeing
> > > >Melissa's
> > > >name contributing on the list before. Just how much work has she
> done to
> > > >make the list a better place for anyone?
> > > >
> > > >Sorry to vent further, I really will get back to work now.
> > > >
> > > >Rick Cook
> > > >ISS Remedy Consultant
> > > >AT&T Wireless Services
> > > >425-580-8139
> > > >
> > > > > -----Original Message-----
> > > > > From: Rick Ponzo [SMTP:list@HELP.SPAWAR.NAVY.MIL]
> > > > > Sent: Monday, September 13, 1999 12:27 PM
> > > > > To: ARSLIST@LISTSERV.VISTAIT.COM
> > > > > Subject: Re: wwrug isnt your friend
> > > > >
> > > > > Melissa/Thomas,
> > > > >
> > > > > Shouldn't you be more upset with Remedy since you pay THEM for
> support
> > > >but
> > > > > don't get what you expect? Instead you are arguing that this
> > > >information
> > > > > should be accessible to everyone for free. Well, it is. Everyone
> can
> > > > > have
> > > > > access to every e-mail sent to the list FOR FREE!
> > > > > Archive? Save the e-mails that come in and build your own. Dan
> > > >mentioned
> > > > > in # 6 of his e-mail "For free I will probably have a FTP area if
> > people
> > > > > want to download the monthly archives."
> > > > > If you don't want to spend the money on WWRUG, then don't! You
> get
> > what
> > > > > you
> > > > > PAY FOR. If you think it's so easy for Buffalo to maintain the
> list,
> > > >why
> > > > > not contact them and see how they feel about continuing the free
> > > >service.
> > > > >
> > > > > By the way Melissa and Thomas, thank you for all of the assistance
> you
> > > > > have
> > > > > ever provided to people who post questions here.
> > > > >
> > > > > Just my 2 cents....delivered for free.
> > > > >
> > > > > Rick Ponzo
> > > > > System Administrator
> > > > > SPAWAR Technical Information Center
> > > > > San Diego, CA
> > > > > 619-553-8936
> > > > >
> > > > >
> > > > > ----- Original Message -----
> > > > > From: Truax, Thomas
> > > > > To:
> > > > > Sent: Monday, September 13, 1999 11:15 AM
> > > > > Subject: wwrug isnt your friend
> > > > >
> > > > >
> > > > > > Melissa....RIGHT ON !!
> > > > > > I'm paying Remedy more than $14,000 / year for maintenance
> today.
> > > > > This
> > > > > > also includes "Help" from Remedy.
> > > > > > There's NO way I can afford to pay more $$ this WWRUG. Even if
> I
> > > >wanted
> > > > > to,
> > > > > > there's NO way my management
> > > > > > would agree to give me the $$ to pay for additional Help from
> WWRUG
> > > > > >
> > > > > > Thomas Truax
> > > > > > Lockheed Martin Federal Systems
> > > > > > Owego Help Desk & Remedy Dev.
> > > > > > 607-751-3336
> > > > >
> > > > > Ahh, as if we didnt know this was coming . . .
> > > > > "Nothing will change, the arslist will go on for free, blah, blah.
> We
> > > >are
> > > > > not selling information users have provided for free. . .
> > > > > "The archives are gone and cannot be provided for free." Oh thats
> > > > > convient.
> > > > > Why did arslist have to be moved from the Buffalo server? Why,
> so
> > you
> > > > > can
> > > > > charge for what it was providing for free.
> > > > > What a jip. Please spare me the "arslist is a great resource and
> Dan
> > is
> > > > > to
> > > > > thank" Arslist is a great resource, thanks to dan and everyone of
> us
> > who
> > > > > subscribes to and posts to it. I dont care what hardware and
> software
> > > >the
> > > > > list runs on, without people posting, its worth a damn. My
> gratitude
> > > >for
> > > > > someone setting up and manging the lists only goes so far. In
> case
> > you
> > > > > havent noticed, Dan, is taking the list we made great and the list
> we
> > > >have
> > > > > come to rely on and now charging us for it. Dan why didnt you
> mention
> > > >the
> > > > > archive issue earlier? What an all out scam. Egotistical
> capitalism
> > is
> > > > > not
> > > > > what made the arslist great, quite the opposisite, more like
> people
> > > > > helping
> > > > > others for free.
> > > > > Ahh, I am so dissapointed with this wwrug. I can't believe
> Vistait
> > and
> > > > > Remedy have associated themselves with this fiasco. "The
> archives
> > are
> > > > > gone
> > > > > and cannot be provided for free."
> > > > > Dan, explain to me how this works. WWrug is established to
> improve
> > > >remedy
> > > > > user services. Is the main service it improves, one that we used
> to
> > get
> > > > > for
> > > > > free? How can it not be provided for free, but can be provided
> for a
> > > >fee?
> > > > > I thought wwrug was to offer new things to remedy users. Then you
> > > >insult
> > > > > someone who is trying to provide a alternative to paying for an
> > archive
> > > > > info. Dont you see Dan, all you have done is taking something
> great,
> > > >and
> > > > > to
> > > > > make 395*2000 ruined something that belonged to all of us as much
> as
> > it
> > > > > did
> > > > > you. We need a new arslist founder. Anyone have the hardware to
> make
> > > > > this
> > > > > happen?
> > > > >
> > > > > I hate to say I told so, but I told you so.
> > > > >
> > > > > 7) ARSList is slow? Stop Complaining. It will speed up, and
> > spreading
> > > > > our
> > > > > efforts over a dozen little sites run purely to
> > > > > provide an opportunity to get business, with only a fraction of
> the
> > > > > community effort that the ARSList has, is not the answer.
> > > > >
> > > > > Dan, remind me who is running a site purely to provide an
> opportunity
> > to
> > > > > get
> > > > > buisness. Only you buddy, only you.
> > > > > wwrug aint the answer
> > > > >
> > > > > Melissa
> > > > >
> > > > >
> > > > >
> > > > >
> > > > >
> > > > >
> > > > > >
> > > > > > To Unsubscribe send e-mail to:
> > > > > > body of text is: unsubscribe arslist
> > > > >
> > > > > To Unsubscribe send e-mail to:
> > > > > body of text is: unsubscribe arslist
> > > >
> > > >To Unsubscribe send e-mail to:
> > > >body of text is: unsubscribe arslist
> > >
> > > ______________________________________________________
> > > Get Your Private, Free Email at http://www.hotmail.com
> > >
> > > To Unsubscribe send e-mail to:
> > > body of text is: unsubscribe arslist
> >
> > To Unsubscribe send e-mail to:
> > body of text is: unsubscribe arslist
>

To Unsubscribe send e-mail to:
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We are all in this as volunteers, including Dan Bloom.
If you don't like it -- look for help somewhere else.
(although I doubt if you will find better info at a better price anywhere
else)



At 01:25 PM 9/13/99 -0700, you wrote:
>Rick,
>
>I thoroughly agree. This "entitlement" mentality is amazing in it's
>complete lack of recognition of reality. Oh, and are spell-checkers
>considered too fascist an application for you to use, Melissa? Thanks for
>subjecting the readers to your spelling and grammar, which was about what
>would come from my 4th grade son. Really underscored the thoughtful
>intelligence of your point.
>
>Finally, maybe my memory is faulty, but I don't recall ever seeing Melissa's
>name contributing on the list before. Just how much work has she done to
>make the list a better place for anyone?
>
>Sorry to vent further, I really will get back to work now.
>
>Rick Cook
>ISS Remedy Consultant
>AT&T Wireless Services
>425-580-8139
>
>> -----Original Message-----
>> From: Rick Ponzo [SMTP:list@HELP.SPAWAR.NAVY.MIL]
>> Sent: Monday, September 13, 1999 12:27 PM
>> To: ARSLIST@LISTSERV.VISTAIT.COM
>> Subject: Re: wwrug isnt your friend
>>
>> Melissa/Thomas,
>>
>> Shouldn't you be more upset with Remedy since you pay THEM for support but
>> don't get what you expect? Instead you are arguing that this information
>> should be accessible to everyone for free. Well, it is. Everyone can
>> have
>> access to every e-mail sent to the list FOR FREE!
>> Archive? Save the e-mails that come in and build your own. Dan mentioned
>> in # 6 of his e-mail "For free I will probably have a FTP area if people
>> want to download the monthly archives."
>> If you don't want to spend the money on WWRUG, then don't! You get what
>> you
>> PAY FOR. If you think it's so easy for Buffalo to maintain the list, why
>> not contact them and see how they feel about continuing the free service.
>>
>> By the way Melissa and Thomas, thank you for all of the assistance you
>> have
>> ever provided to people who post questions here.
>>
>> Just my 2 cents....delivered for free.
>>
>> Rick Ponzo
>> System Administrator
>> SPAWAR Technical Information Center
>> San Diego, CA
>> 619-553-8936
>>
>>
>> ----- Original Message -----
>> From: Truax, Thomas
>> To:
>> Sent: Monday, September 13, 1999 11:15 AM
>> Subject: wwrug isnt your friend
>>
>>
>> > Melissa....RIGHT ON !!
>> > I'm paying Remedy more than $14,000 / year for maintenance today.
>> This
>> > also includes "Help" from Remedy.
>> > There's NO way I can afford to pay more $$ this WWRUG. Even if I wanted
>> to,
>> > there's NO way my management
>> > would agree to give me the $$ to pay for additional Help from WWRUG
>> >
>> > Thomas Truax
>> > Lockheed Martin Federal Systems
>> > Owego Help Desk & Remedy Dev.
>> > 607-751-3336
>>
>> Ahh, as if we didnt know this was coming . . .
>> "Nothing will change, the arslist will go on for free, blah, blah. We are
>> not selling information users have provided for free. . .
>> "The archives are gone and cannot be provided for free." Oh thats
>> convient.
>> Why did arslist have to be moved from the Buffalo server? Why, so you
>> can
>> charge for what it was providing for free.
>> What a jip. Please spare me the "arslist is a great resource and Dan is

>> to
>> thank" Arslist is a great resource, thanks to dan and everyone of us who
>> subscribes to and posts to it. I dont care what hardware and software the
>> list runs on, without people posting, its worth a damn. My gratitude for
>> someone setting up and manging the lists only goes so far. In case you
>> havent noticed, Dan, is taking the list we made great and the list we have
>> come to rely on and now charging us for it. Dan why didnt you mention the
>> archive issue earlier? What an all out scam. Egotistical capitalism is
>> not
>> what made the arslist great, quite the opposisite, more like people
>> helping
>> others for free.
>> Ahh, I am so dissapointed with this wwrug. I can't believe Vistait and
>> Remedy have associated themselves with this fiasco. "The archives are
>> gone
>> and cannot be provided for free."
>> Dan, explain to me how this works. WWrug is established to improve remedy
>> user services. Is the main service it improves, one that we used to get
>> for
>> free? How can it not be provided for free, but can be provided for a fee?
>> I thought wwrug was to offer new things to remedy users. Then you insult
>> someone who is trying to provide a alternative to paying for an archive
>> info. Dont you see Dan, all you have done is taking something great, and
>> to
>> make 395*2000 ruined something that belonged to all of us as much as it
>> did
>> you. We need a new arslist founder. Anyone have the hardware to make
>> this
>> happen?
>>
>> I hate to say I told so, but I told you so.
>>
>> 7) ARSList is slow? Stop Complaining. It will speed up, and spreading
>> our
>> efforts over a dozen little sites run purely to
>> provide an opportunity to get business, with only a fraction of the
>> community effort that the ARSList has, is not the answer.
>>
>> Dan, remind me who is running a site purely to provide an opportunity to
>> get
>> buisness. Only you buddy, only you.
>> wwrug aint the answer
>>
>> Melissa
>>
>>
>>
>>
>>
>>
>> >
>> > To Unsubscribe send e-mail to:
>> > body of text is: unsubscribe arslist
>>
>> To Unsubscribe send e-mail to:
>> body of text is: unsubscribe arslist
>
>To Unsubscribe send e-mail to:
>body of text is: unsubscribe arslist
>

********************************************************************
"To live is so startling, it leaves little time for anything else."
(Emily Dickinson)
********************************************************************
Susan (Markus) Coulter
Technical Staff Member
CIC-15 / Advanced Database and Information Technologies
Los Alamos National Laboratory

email: markus@lanl.gov
voice: (505) 667-8425
fax: (505) 665-5402
********************************************************************

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time to get to the point. Waw, lots of fire ... and smoke.

Please, forgive me for adding some more oil to the fire, but I feel I have
to say couple of worlds too.

For a years I was appreciating and still appreciate Dan's efforts to
maintain this list. I admit it takes a lot of Dan's time, some hardware and
more expenses for Internet connection, etc.. It seemed Dan always had kind
of "sponsor" - Buffalo, SHL or whatever it has been, but as a meter of fact,
to the best of my knowledge, this list had never been sponsored in the right
sense of this world.

Hey, so why not?

How many of you work for free?
Are you paying the subscription for your magazines.

So let me ask the question? How much of you will pay small fee to support
your business community (hey, not than Dan will get that reach from this,
although he deserves it) ?

Count on me, not that I need that instant help from the list that much, but
because being on the list makes me feel I'm part of something good, friendly
and creative.

Regards,

Nicky

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