Is it my imagination or is figuring out reporting in Midtier convoluted? It appears that you need either Crystal Reports or Business Objects to do any reporting and they both appear to be expensive. We were considering letting our HelpDesk continue using the User Tool, until it gets discontinued, since reporting seems a bit easier over there and then revisiting the reporting issue. My first look at this appears to be that you can't do any reporting without one of the packages above. Any comments on this would be appreciated! Thanks

Well, there are other options... you could use JasperSoft, for example. You would need to build your own reports, obviously, but it's a thought... (or, (insert shameless plug here), you could contact Column Technologies to learn more about their JasperSoft ITSM package... (yes, I work there!)).

I've also seen other types of report integrations/customizations, but it truly depends on the skill set of the people you have available (using Java, .NET, Perl, etc...).

Thanks and good luck,

Matt,

I am interested about the Jaspersoft ITSM package...

Could you send me some information about that?

Thanks in advance.

Certainly will!

Thanks Matt