Hi guys,

I am in a big trouble i am working in a setup where the webserver's tomcat services went down , now when we got that UP. The KM link is not working, It asks for Remedy Knowledge managment Configuration password. I dont have it . I tried all the passwords, no go . please assist

Kapho

Hi,

KMS_Config.xml in the config folder of RKM Installation has the password value. If it is encoded, remove the value, add new password and restart tomcat.

You can use this password for your configuration.

Cheers,
Mazhar