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#141519 - 12/17/09 08:40 PM Way to check real time license usage in Remedy 5.1
rach Offline
Stealth Member

Registered: 01/18/07
Posts: 59
Loc: Philippines
Hello Everyone!

Is there a way for our users to be able to view (via a form) the current users who have write license without having to give them access to the Admin tool. We are currently been flooded with calls pertaining to Write Tokens.

Thank You in Advance!

Rachel
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Rach

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#141521 - 12/22/09 05:04 AM Re: Way to check real time license usage in Remedy 5.1 [Re: rach]
jimmyjohn Offline
Stealth Member
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Registered: 07/23/08
Posts: 64
Hi,

Yes we can achieve this by enabling the option called cumulative queue under advance tab under server information under Admin tool. The below mention are the procedures to be follow in order to achieve the target.
1) Create a regular for the general users.
2) Now Enable the above mentioned option under your admin tool.
3) Now set the interval status to be your flexibilty but preferably 60 secs.
4) Now open the Server Statics form where you can find all the data (after 60 secs).
5) In the New form create some character field of arnd 5/ according to the requirement.
6) Now write an filter on Server statics form, which should do the action like on submit of data in the form push the same datas to our newly created form.

Regards,
Jimmy

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#141524 - 01/03/10 09:29 PM Re: Way to check real time license usage in Remedy 5.1 [Re: jimmyjohn]
rach Offline
Stealth Member

Registered: 01/18/07
Posts: 59
Loc: Philippines
Thank you for the reply.. I am now doing the things you've said and will give an update if it is working.

Thank you very much!

Rachel
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Rach

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#141525 - 01/03/10 11:24 PM Re: Way to check real time license usage in Remedy 5.1 [Re: rach]
rach Offline
Stealth Member

Registered: 01/18/07
Posts: 59
Loc: Philippines
I have already done what you've said. I was only able to see the current COUNT of floating license users. What I want is the list of the users (user names). How can I achieve that?
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Rach

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