Hi All,

From Today morning our Dev server is down . Whenever we are restarting the server, ARPLUGIN and arsvcdsp services are not getting up.

Whenever we are restarting only armonitor and arserverd is running and it is not allowing to login in the server and the server is not fully up and running.

We copied all our old back up files and place in our DEV Server path and reinstalled the DEV Server as well but still the problem exists :(((

I badly need a help or guidance mentioning how to proceed further

Thanks in advance for your advice.

Regards,
Siva

Siva,

Was the system working before this? If so, what's changed? Have you turned on startup logging? API/SQL logging? Plugin Logging? What is in the arerror.log from yesterday and today? Is there a plugin log from that time as well?

Do you see anything in the OS event logs?

Good luck,

Hi Matt,

The server is working till yesterday. I had removed only the ARSDEVSERVER/DB/*.log files from the server.

Nothing much was changed.

Final arerror.log now:

Fri Sep 25 16:28:23 2009 0 : AR System server terminated when a signal/exceptio
n was received by the server (ARNOTE 20)
Fri Sep 25 16:28:23 2009 15
Fri Sep 25 16:28:23 2009 0 : Unable to access thread local storage. (ARERR 8747
)
Fri Sep 25 16:28:23 2009 0 : Unable to access thread local storage. (ARERR 8747
)
Fri Sep 25 16:28:23 2009 RollbackTransaction()
Fri Sep 25 16:28:23 2009 0 : AR System server terminated -- fatal error encount
ered (ARNOTE 21)
Fri Sep 25 16:31:53 2009 390600 : The form definition file field count does not
match number of fields in the file (ARERR 403)
Fri Sep 25 16:31:53 2009 BFG_GRIDS_V
Fri Sep 25 16:37:27 2009 0 : AR System server terminated when a signal/exceptio
n was received by the server (ARNOTE 20)
Fri Sep 25 16:37:27 2009 15
Fri Sep 25 16:37:28 2009 0 : Unable to access thread local storage. (ARERR 8747
)
Fri Sep 25 16:37:28 2009Fri Sep 25 16:37:28 2009 0 : AR System server terminate
d -- fatal error encountered (ARNOTE 21)
Fri Sep 25 16:39:27 2009 390600 : The form definition file field count does not
match number of fields in the file (ARERR 403)
Fri Sep 25 16:39:27 2009 BFG_GRIDS_V


AR MONITOR LOG:

Fri Sep 25 16:31:24 2009 (ARNOTE 0)
Fri Sep 25 16:31:24 2009 AR Monitor version 7.0.01 Patch 005 200710010826 st
arted.
Fri Sep 25 16:31:24 2009 (ARNOTE 0)
Fri Sep 25 16:31:24 2009 AR Monitor started.
Fri Sep 25 16:31:24 2009 (ARNOTE 0)
Fri Sep 25 16:31:24 2009 ARMonitor child process (pid:7281) started.
./arserverd
Fri Sep 25 16:37:27 2009 AR System server terminated normally (ARNOTE 32)
Fri Sep 25 16:37:27 2009 ARMonitor
Fri Sep 25 16:37:27 2009 (ARNOTE 0)
Fri Sep 25 16:37:27 2009 Attempting to terminate ARMonitor child process (pi
d:7281).
./arserverd
Fri Sep 25 16:38:58 2009 (ARNOTE 0)
Fri Sep 25 16:38:58 2009 AR Monitor version 7.0.01 Patch 005 200710010826 st
arted.
Fri Sep 25 16:38:58 2009 (ARNOTE 0)
Fri Sep 25 16:38:58 2009 AR Monitor started.
Fri Sep 25 16:38:58 2009 (ARNOTE 0)
Fri Sep 25 16:38:58 2009 ARMonitor child process (pid:7382) started.
./arserverd

As i cannot able to login to the ADMIN tool i cannot able to enable any other API / SQL / Plugin logging. Only ARERROR & ARMONITOR Logs were enabled.

Thanks in advance for your help

Regards,
Siva

You can change the value of the logging by manually updating the ar.cfg / ar.conf file (Debug-mode: ) setting per the configuration manual. For example, API/SQL logging is: Debug-mode: 17 (if memory serves). There's a KB on turning on Startup logging, I believe, which is changing (adding) a flag to the arserver.exe row in the armonitor.cfg file (add a -t value).

Good luck,