Virtusa is looking for Remedy Architects with good presales and sound consulting experience. Please revert with your interest and updated profile to asanmathi@virtusa.com take it forward.

Architect –Remedy:

Work Location: Chennai

12+ years – at least 8 years of relevant REMEDY experience
Certified preferable, Knowledge of ITIL compliance processes and ITSM suite capabilities v6.0/7.0

* Install and configuration BMC Remedy applications
* Customize BMC Remedy applications
* Implement integrations with BMC Remedy applications
* Troubleshoot and support BMC Remedy based applications and systems
* Draft technical installation, configuration and customization specification documents
* Conduct requirements gathering workshops
* Draft use cases and functional requirements documents
* Communicate strategies and best practices for product implementation
* Design custom or product-based solutions based on BMC Remedy applications
* Demonstrate BMC Remedy products to customers
* Respond to customer requests for product or solution information
* Estimate level of effort to design or deploy products or solutions
* Draft proposals and statements of work for solutions
* Provide technical assistance in a pre-sales capacity
* Mentor Junior Remedy Consultants at work site and by training classes
* Understanding of BMC Business Service Management Concepts.
* On-call support availability and occasional after-hours implementation work required.

Development experience: ARS v7; ITSM 7- Service Desk, Asset Management, Change Management; and CMDB v2.1

Team Leadership: Solid experience leading a technical team in all phases of planning, development, release and support. Excellent interpersonal skills and ability to coordinate team activity and projects.

Customer Service Skills: Demonstrated ability to engage productively with customers/users in all situations, including service/support/training scenarios, requirements gathering, design and data workshops, etc.

Must Have:
Service Request Management, Service Level Management


About Virtusa

Virtusa Software Services is currently a 4000+ strong organization with offices in US, UK, Sri Lanka and India (Hyderabad and Chennai). It is a leading provider of enterprise class Products and Solutions for Global 1000 companies and leading Independent Software Vendors (ISVs).

Based in Westborough, MA, Virtusa employs the finest technology talent in the US, UK, India, and Sri Lanka. Virtusa’s Product development imperatives are deeply embedded in Virtusa's process framework and institutionalized as best practices. Our process includes a focus on modularity of design, component technology, re-usability, scalability, portability, extensibility, maintainability, and supportability.

Virtusa's ongoing success with leading ISVs and enterprise clients has resulted in six years of sequential double digit growth, a roster of impressive client relationships, and a cadre of high caliber employees.

Please visit us at www.virtusa.com for more details.

Thanks and Regards,
Sanmathi
Virtusa India, Chennai
asanmathi@virtusa.com