The Remedy AR System Server (patch 20) runs on a Windows 2003 server. The system is completely customized and does not run any modules nor does it use Mid-Tier to process tickets created by a customer. Customer "self-service" is done via another webservice.

For the past week or so, we have been experiencing the fast threads dying. If more than one dies at the same time, then we need to restart the Remedy service.

The simple web service is fairly simple. It only has one parameter, a qualification string which is like the advanced search in the client.

What is happening is that a customer are doing a search, for example on a last names starting with "s," and the web service is returning a list much larger than Max Entries Returned by GetList which we have set the limit to 2500 entries.

Is there a method to limit records returned in web service getlist operation?